Help Wiki - User contributions [en]

Printer Hardware Support

2022-08-22T16:43:43Z

Alfonsoa: /* Printer Purchasing */

__NOTOC__

[[Category:Printing]]

== Printing Support ==
There are hundreds of printers available at Evergreen from individual desktops to network-attached multi-function devices (printer/copier/scanner). Keeping printers operational is a joint effort between users and the Technology Support Center (TSC). We provide best-effort troubleshooting and advice for all devices, including:
* Initial setup, configuration and networking
* Troubleshoot printing issues as they relate to the desktop configurations
* Disposal of college owned printers

== Printer Hardware Maintenance and Repair Services ==
The TSC does not perform routine maintenance (add toner, paper, cleaning kits, etc.) or repairs (replacing infusers, cartridges, rollers, clean out toner spills, replace toner cartridges or anything requiring more training, tools or knowledge than an end user would reasonably need) on any printers or copiers outside of the computer center and CAL.

Work areas that have leased copiers or multi-function devices from the Greener Store get support from them and a vendor. High-capacity printers are typically purchased with an extended warranty to cover major repairs (determine based on cost and budget).

Desktop printers are discouraged to encourage less printing and paper usage, both of which harm the environment. Generally, desktop printers are considered consumable - we expect they won't work for more than a few years and don't have enough value for a warranty or even minor repairs. The ideal situation is for work areas to share one or two high-capacity printers in a networked environment leased from the Greener Store.

Printer hardware maintenance and repair options for college owned printers include the following:
* Purchase hardware through the purchasing office with a vendor who can provide an extended maintenance contract
* Lease hardware through the college bookstore that would include a maintenance and repair service as part of the lease agreement (MFD's only)
* Purchase small inexpensive desktop print devices that can be more easily replaced if necessary rather than repaired

== Printer Purchasing ==
The college will assist staff to acquire printers through two different strategies. If a work area would like to purchase a printer, they may do this based on standard devices as identified below. Devices that are requested that are not on this list would require specific review and approval by the TSC before purchasing.

Alternatively a work area may decide to lease a printer/multi function device (MFD) through the bookstore. This is a good option for areas that are looking for a fully supported printing experience that can include materials (paper and toner), repair and replacement. For more information regarding this option customers should contact the Greener Store for more information.

The printers below are currently approved for purchase through the College Purchasing Office.

===== '''Desktop Printers''' =====
* Black and white - M404dn ~ $329.00
* Color - M454dn ~$475.00

===== '''Low Capacity Network Printers''' =====
* Black and white - M507dn ~$750.00
* Color - M554dn ~$680.00

===== '''Mid-Capacity Network Printers''' =====
* Black and white - M612dn ~$1800.00
* Color - M652dn ~ $1300.00

===== '''High-Capacity Network Printers''' =====
* Black and white -M806dn ~ $3400.00
* Color - M751dn ~$2700.00

The scanners and document camera below are currently approved for purchase through the College Purchasing Office

'''Flatbed Scanners:'''
* HP ScanJet Pro 2500 f1 $289.00
* HP ScanJet Pro 3500 f1 $529.00

'''Sheet-Fed Scanners'''
* HP ScanJet Pro 2000 s2 ~ $319.90
* HP ScanJet Pro 3000 s4 ~ $419.90
* HP ScanJet Enterprise Flow 5000 s5 ~ $770.00

'''Document Camera:'''
* Epson DC-07 Portable Document Camera ~ $200.00

College Supported Software

2022-05-24T19:55:04Z

Alfonsoa:

__NOTOC__

The college will provide software for employees of the college and in some cases, depending on the licensing contract, can provide access free of charge to the work unit. If you have questions or don't see a software on this list, please contact the Technology Support Center for more information.

=== Support Levels ===
*__NOEDITSECTION__ '''Full Support''' - Computing & Communications will install (if applicable) or provide access to the software, trouble shoot issues to ensure software works correctly, and provide best effort support and trouble shooting regarding hardware/software compatibility and operability. C&C maintains a broad level of technical knowledge to support the software.
* '''Limited Support''' - Computing & Communications will assist the user with installation (if applicable) or access to the software. Provide trouble shooting and support with regards to hardware/software compatibility and configuration. User is responsible for knowing how to configure and operate the software.

===Mac OS X default applications ===
{| class="wikitable"
!Application
!Support Level
|-
|Adobe Reader DC
|Limited Support
|-
|Internet Browsers (Google Chrome, Mozilla Firefox, and Safari)
|Full Support
|-
|iMovie
|Limited Support
|-
|iTunes
|Limited Support
|-
|iWorks (Pages, Numbers, and Keynote)
|Limited Support
|-
|Microsoft Office (Excel, Word, Outlook, OneNote, and PowerPoint)
|Limited Support
|-
|Mail
|Full Support
|-
|Notes
|Limited Support
|-
|Photos
|Limited Support
|-
|Sophos Anti-Virus
|Full Support
|-
|Time Machine
|Limited Support
|-
|VLC media player
|Limited Support
|}

===Windows OS default applications===
{| class="wikitable"
!Application
!Support Level
|-
|7-zip
|Limited
|-
|Adobe Reader DC
|Limited Support
|-
|Internet Browsers (Google Chrome, Internet Explorer, and Mozilla Firefox)
|Full Support
|-
|Microsoft Office (Access, Excel, Outlook, OneNote, PowerPoint, Publisher, and Word)
|Limited Support
|-
|Photos
|Limited Support
|-
|Sophos Anti-Virus
|Full Support
|-
|Sticky Notes
|Full Support
|-
|VLC media player
|Limited Support
|}

=== Evergreen Developed Software ===
{| class="wikitable"
|adminweb.evergreen.edu
|-
|Curriculum Management Database (CMD)
|-
|Independent Learning/Internship Contracts (ILC/INT)
|-
|Schedule Evergreen
|-
|Time, Leave & Work Certifications
|-
|Transcript Ordering
|-
|www.evergreen.edu
|}

===Campus licensed software===
{| class="wikitable"
!Application
!Availability
!Support Level
!Steward
|-
|AFRS - State of WA accounting system
|Web browser
|Limited Support
|Business Services
|-
|AGB Onboard - board management - President's Office only
|Web browser
|Limited Support
|President's Office
|-
|ArcGIS Pro / ArcGIS Desktop / Drone2Map
|PC Only
|Limited Support
|SAL
|-
|Argos - campus reporting system
|Web browser
|Full Support
|SAL
|-
|Avid Pro Tools - audio recording software
|Mac and PC
|Limited Support
|Media Services
|-
|Banner - campus administrative suite
|Web browser
|Full Support
|C&C
|-
|Canvas - learning management system
|Web browser
|Full Support
|C&C
|-
|CashNet - cashiering and point of sale - Student Accounts only
|Web browser
|Full Support
|Student Accounts
|-
|FormFusion - Banner document enhancement - Business Services only
|PC Only
|Full Support
|Business Services
|-
|Handshake - Student Employment only
|Web browser
|Limited Support
|Student Employment
|-
|HSI Workplace Safety Training
|Web browser
|Limited Support
|Facilities
|-
|Hubspot - marketing - Admissions only
|Web browser
|Limited Support
|Marketing & Communications
|-
|Intellicheck - Banner payment processing - Business Services only
|PC Only
|Full Support
|Business Services
|-
|Logger Pro - science, data acquisition
|Mac and PC
|Limited Support
|SAL
|-
|Loyverse Point of Sale - Organic Farm only
|Web browser
|Limited Support
|SAL
|-
|Megamations - work order system - Facilities only
|PC and Web browser
|Limited Support
|Facilities
|-
|Microsoft 365 - Office productivity suite
|Web browser
|Full Support
|C&C
|-
|Microsoft Forms - survey, forms for data collection
|Web browser
|Full Support
|C&C
|-
|Microsoft Teams - video conferencing, messaging, shared file storage
|Web browser
|Full Support
|C&C
|-
|Microsoft Tasks - task management
|Web browser
|Full Support
|C&C
|-
|Microsoft One Drive - personal file storage
|Web browser
|Full Support
|C&C
|-
|Microsoft Outlook - email
|Mac, PC and Web browser
|Full Support
|C&C
|-
|Microsoft Planner - project management
|Web browser
|Full Support
|C&C
|-
|Mindmup - brainstorming, idea mapping, diagramming
|Web browser
|Limited Support
|C&C
|-
|PaymentNet - p-card purchase approval
|Web browser
|Limited Support
|Purchasing
|-
|R - math, statistics
|Mac and PC
|Limited Support
|Academics
|-
|Radius - client relationship management
|Web browser
|Limited Support
|Enrollment Services
|-
|Read & Write Gold - assistive technology
|Mac and PC
|Limited Support
|C&C
|-
|Remind - messaging platform (pending contract approval) - Childcare Center only
|Web browser
|Annual Subscription
|Childcare
|-
|Secure Access Washington (SAW) - state systems user access
|Web browser
|Limited Support
|C&C
|-
|SAS/JMP - statistics
|PC Only
|Limited Support
|SAL
|-
|SimpleK - key management - Facilities only
|Web browser
|Limited Support
|Facilities
|-
|Slack - messaging
|Web browser
|Full Support
|C&C
|-
|SmartyStreets - address verification
|Web browser
|Limited Support
|Marketing & Communications
|-
|SPSS (On campus only) - statistics
|Mac and PC
|Limited Support
|SAL
|-
|SQLDeveloper - for database report writers only
|PC Only
|Full Support
|C&C
|-
|Zoom video conferencing
|Mac and PC
|Limited Support
|C&C
|}
===Software at an additional or no cost (single-user, limited support)===
[[Category:Training and Help]]
[[Category:Faculty]]
{| class="wikitable"
!Application
!Availability
!Licensing
|-
|Adobe Creative Cloud (Acrobat Pro, Illustrator, InDesign, Lightroom, Photoshop, and Premiere Pro)
|Mac and PC
|Annual Subscription
|-
|Atlas Pro - qualitative analysis
|PC Only
|Perpetual
|-
|Camtasia - video creation suite
|Mac and PC
|Perpetual
|-
|Dragon Naturally Speaking - assistive technology
|Mac and PC
|Perpetual
|-
|Doxy.me - healthcare provider appointment scheduling and video conferencing - Student Activities only
|Web browser
|Annual Subscription
|-
|EdPuzzle - video lesson assignment and assessment (pending contract approval)
|Web browser
|Annual Subscription
|-
|FileMaker Pro - database developers only
|Mac and PC
|Perpetual
|-
|KeePass - password keeper
|PC Only
|Perpetual
|-
|Maple
|PC Only
|Perpetual
|-
|Mathmatica
|Mac and PC
|Perpetual
|-
|Microsoft Project - project management
|PC Only
|Perpetual
|-
|Microsoft Visio - visual drawing, diagramming
|PC Only
|Perpetual
|-
|MURAL - brainstorming, idea mapping, diagramming
|Web browser
|Annual Subscription
|-
|OpenReel - collaborative video editing suite (pending contract approval)
|Web browser
|Annual Subscription
|-
|Otter.ai - voice transcription, assistive technology
|Web browser
|Annual Subscription
|-
|Password Gorilla - password keeper
|Mac and PC
|Perpetual
|-
|Qualtrics - survey, data collection
|Web browser
|Annual Subscription
|-
|Sketchup - visual drawing, diagramming
|Web browser
|Annual Subscription
|-
|Therapy Notes - health clinic management system - Health Center only
|Web browser
|Annual Subscription
|-
|VirBela - video conferencing and collaboration (pending contract approval)
|Web browser
|Annual Subscription
|}

Printer Hardware Support

2022-02-03T19:18:37Z

Alfonsoa: /* Printer Hardware Maintenance and Repair Services */

__NOTOC__

[[Category:Printing]]

== Printing Support ==
There are hundreds of printers available at Evergreen from individual desktops to network-attached multi-function devices (printer/copier/scanner). Keeping printers operational is a joint effort between users and the Technology Support Center (TSC). We provide best-effort troubleshooting and advice for all devices, including:
* Initial setup, configuration and networking
* Troubleshoot printing issues as they relate to the desktop configurations
* Disposal of college owned printers

== Printer Hardware Maintenance and Repair Services ==
The TSC does not perform routine maintenance (add toner, paper, cleaning kits, etc.) or repairs (replacing infusers, cartridges, rollers, clean out toner spills, replace toner cartridges or anything requiring more training, tools or knowledge than an end user would reasonably need) on any printers or copiers outside of the computer center and CAL.

Work areas that have leased copiers or multi-function devices from the Greener Store get support from them and a vendor. High-capacity printers are typically purchased with an extended warranty to cover major repairs (determine based on cost and budget).

Desktop printers are discouraged to encourage less printing and paper usage, both of which harm the environment. Generally, desktop printers are considered consumable - we expect they won't work for more than a few years and don't have enough value for a warranty or even minor repairs. The ideal situation is for work areas to share one or two high-capacity printers in a networked environment leased from the Greener Store.

Printer hardware maintenance and repair options for college owned printers include the following:
* Purchase hardware through the purchasing office with a vendor who can provide an extended maintenance contract
* Lease hardware through the college bookstore that would include a maintenance and repair service as part of the lease agreement (MFD's only)
* Purchase small inexpensive desktop print devices that can be more easily replaced if necessary rather than repaired

== Printer Purchasing ==
The college will assist staff to acquire printers through two different strategies. If a work area would like to purchase a printer, they may do this based on supported devices as identified below. Devices that are requested that are not on this list would require specific review and approval by the TSC before purchasing.

Alternatively a work area may decide to lease a printer/multi function device (MFD) through the bookstore. This is a good option for areas that are looking for a fully supported printing experience that can include materials (paper and toner), repair and replacement. For more information regarding this option customers should contact the Greener Store for more information.

The printers below are currently approved for purchase through the College Purchasing Office.

===== '''Desktop Printers''' =====
* Black and white - M404dn ~ $329.00
* Color - M454dn ~$475.00

===== '''Low Capacity Network Printers''' =====
* Black and white - M507dn ~$750.00
* Color - M554dn ~$680.00

===== '''Mid-Capacity Network Printers''' =====
* Black and white - M612dn ~$1800.00
* Color - M652dn ~ $1300.00

===== '''High-Capacity Network Printers''' =====
* Black and white -M806dn ~ $3400.00
* Color - M751dn ~$2700.00

The scanners and document camera below are currently approved for purchase through the College Purchasing Office

'''Flatbed Scanners:'''
* HP ScanJet Pro 2500 f1 $289.00
* HP ScanJet Pro 3500 f1 $529.00

'''Sheet-Fed Scanners'''
* HP ScanJet Pro 2000 s2 ~ $319.90
* HP ScanJet Pro 3000 s4 ~ $419.90
* HP ScanJet Enterprise Flow 5000 s5 ~ $770.00

'''Document Camera:'''
* Epson DC-07 Portable Document Camera ~ $200.00

MyVoicemail

2021-10-01T22:37:43Z

Alfonsoa:

MyVoicemail is our college web-based voicemail system. This application allows Evergreen employees to listen to their office voicemail via the web instead of using an off campus/personal phone to listen to the messages left on their office phone. The steps below will take you through step-by-step on how to use MyVoicemail.

1) Launch a web browser of your choice and navigate to office.com. Once you are on the page, click the Sign In icon. You will want to Sign In with your full Evergreen email address and your current Evergreen password.
You will notice that after you type out your full Evergreen email address and click Next the page will refresh and then allow you to type in your password.

2) After you sign in with your Evergreen credentials you will be redirected to your Office 365 landing page. From here you will want to click on the All Apps  icon to view all the apps you have access to.
Please note, the list of applications is dependent on what you have been authorized for in Office 365. Not every user will have the same list of available applications.

3) After you click on the All Apps  icon, the page will refresh and list out all o the applications you can access. From here, you will want to click on the icon titled MyVoicemail.

4) After you click on the MyVoicemail icon a separate browser tab will open and take you to myvoicemail.evergreen.edu. This is where you will then type in your office extension and security code for that extension and click login.

5) After you click login you will then be able to view and listen to the voicemails that were left on your office phone. The on-screen options will allow you to play, delete, and mark voicemails as unread.

6) Once you are finished listening to your voicemail you can click the Logout icon located in the top right hand corner of the page.

[[Category:Administrative]]
[[Category:Telephones]]

2020-10-19T18:02:38Z

Alfonsoa:

__NOTOC__

The college will provide software for employees of the college and in some cases, depending on the licensing contract, can provide access free of charge to the work unit. If you have questions or don't see a software on this list, please contact the Technology Support Center for more information.

=== Support Levels ===
*__NOEDITSECTION__ '''Full Support''' - Computing & Communications will install (if applicable) or provide access to the software, trouble shoot issues to ensure software works correctly, and provide best effort support and trouble shooting regarding hardware/software compatibility and operability. C&C maintains a broad level of technical knowledge to support the software.
* '''Limited Support''' - Computing & Communications will assist the user with installation (if applicable) or access to the software. Provide trouble shooting and support with regards to hardware/software compatibility and configuration. User is responsible for knowing how to configure and operate the software.

===Mac OS X default applications ===
{| class="wikitable"
!Application
!Support Level
|-
|Adobe Reader DC
|Limited Support
|-
|Internet Browsers (Google Chrome, Mozilla Firefox, and Safari)
|Full Support
|-
|iMovie
|Limited Support
|-
|iTunes
|Limited Support
|-
|iWorks (Pages, Numbers, and Keynote)
|Limited Support
|-
|Microsoft Office (Excel, Word, Outlook, OneNote, and PowerPoint)
|Limited Support
|-
|Mail
|Full Support
|-
|Notes
|Limited Support
|-
|Photos
|Limited Support
|-
|Sophos Anti-Virus
|Full Support
|-
|Time Machine
|Limited Support
|-
|VLC media player
|Limited Support
|}

===Windows OS default applications===
{| class="wikitable"
!Application
!Support Level
|-
|7-zip
|Limited
|-
|Adobe Reader DC
|Limited Support
|-
|Internet Browsers (Google Chrome, Internet Explorer, and Mozilla Firefox)
|Full Support
|-
|Microsoft Office (Access, Excel, Outlook, OneNote, PowerPoint, Publisher, and Word)
|Limited Support
|-
|Photos
|Limited Support
|-
|Sophos Anti-Virus
|Full Support
|-
|Sticky Notes
|Full Support
|-
|VLC media player
|Limited Support
|}

===Campus licensed software===
{| class="wikitable"
!Application
!Availability
!Support Level
!Steward
|-
|ArcGIS Pro / ArcGIS Desktop / Drone2Map
|PC Only
|Limited Support
|SAL
|-
|Argos - campus reporting system
|Web browser
|Full Support
|SAL
|-
|Avid Pro Tools - audio recording software
|
|Limited Support
|Media Services
|-
|Banner - campus administrative suite
|Web browser
|Full Support
|C&C
|-
|Canvas - learning management system
|Web browser
|Full Support
|C&C
|-
|Handshake - Student Employment only
|Web browser
|Limited Support
|SAL
|-
|HSI Workplace Safety Training
|Web browser
|Limited Support
|Facilities
|-
|Logger Pro - science, data acquisition
|Mac and PC
|Limited Support
|SAL
|-
|Megamations - work order system - Facilities only
|PC and Web browser
|Limited Support
|Facilities
|-
|Microsoft 365 - Office productivity suite
|Web browser
|Full Support
|C&C
|-
|Microsoft Forms - survey, forms for data collection
|Web browser
|Full Support
|C&C
|-
|Microsoft Teams - video conferencing, messaging, shared file storage
|Web browser
|Full Support
|C&C
|-
|Microsoft Tasks - task management
|Web browser
|Full Support
|C&C
|-
|Microsoft One Drive - personal file storage
|Web browser
|Full Support
|C&C
|-
|Microsoft Outlook - email
|Mac, PC and Web browser
|Full Support
|C&C
|-
|Microsoft Planner - project management
|Web browser
|Full Support
|C&C
|-
|Mindmup - brainstorming, idea mapping, diagramming
|Web browser
|Limited Support
|C&C
|-
|R - math, statistics
|Mac and PC
|Limited Support
|Academics
|-
|Radius - client relationship management
|Web browser
|Limited Support
|Admissions
|-
|Read & Write Gold - assistive technology
|Mac and PC
|Limited Support
|C&C
|-
|Remind - messaging platform (pending contract approval) - Childcare Center only
|Web browser
|Annual Subscription
|Childcare
|-
|SAS/JMP - statistics
|PC Only
|Limited Support
|SAL
|-
|SPSS (On campus only) - statistics
|Mac and PC
|Limited Support
|SAL
|-
|Zoom video conferencing
|Mac and PC
|Limited Support
|C&C
|}
===Software at an additional cost (single-user, limited support)===
[[Category:Training and Help]]
[[Category:Faculty]]
{| class="wikitable"
!Application
!Availability
!Licensing
|-
|Adobe Creative Cloud (Acrobat Pro, Illustrator, InDesign, Lightroom, Photoshop, and Premiere Pro)
|Mac and PC
|Annual Subscription
|-
|Atlas Pro - qualitative analysis
|PC Only
|Perpetual
|-
|Camtasia - video creation suite
|Mac and PC
|Perpetual
|-
|Dragon Naturally Speaking - assistive technology
|Mac and PC
|Perpetual
|-
|Doxy.me - healthcare provider appointment scheduling and video conferencing - Student Activities only
|Web browser
|Annual Subscription
|-
|EdPuzzle - video lesson assignment and assessment (pending contract approval)
|Web browser
|Annual Subscription
|-
|FileMaker Pro - database developers only
|Mac and PC
|Perpetual
|-
|Maple
|PC Only
|Perpetual
|-
|Mathmatica
|Mac and PC
|Perpetual
|-
|Microsoft Project - project management
|PC Only
|Perpetual
|-
|Microsoft Visio - visual drawing, diagramming
|PC Only
|Perpetual
|-
|MURAL - brainstorming, idea mapping, diagramming
|Web browser
|Annual Subscription
|-
|OpenReel - collaborative video editing suite (pending contract approval)
|Web browser
|Annual Subscription
|-
|Otter.ai - voice transcription, assistive technology
|Web browser
|Annual Subscription
|-
|Qualtrics - survey, data collection
|Web browser
|Annual Subscription
|-
|Sketchup - visual drawing, diagramming
|Web browser
|Annual Subscription
|-
|Therapy Notes - health clinic management system - Health Center only
|Web browser
|Annual Subscription
|-
|VirBela - video conferencing and collaboration
|Web browser
|Annual Subscription
|}

College Supported Software

2020-10-19T17:17:00Z

Alfonsoa:

2020-02-15T01:06:38Z

Alfonsoa:

Remote Desktop Access

2019-06-19T16:38:30Z

Alfonsoa:

This help page is being developed. In the meantime, please refer to:
* College procedures at https://www.evergreen.edu/archives/records
* State of Washington procedures at https://www.sos.wa.gov/archives/recordsmanagement/managing-state-agency-records.aspx
* OCIO Online File Storage Guidelines at https://ocio.wa.gov/sites/default/files/public/policies/Office%20of%20the%20Chief%20Information%20Officer%20-%20Online%20file%20storage%20guidance%20-%202016-03-29.pdf?2bt0wgynwmi
[[Category:Administrative]]
[[Category:File Space]]

Records Management Guidelines for Employees

2019-06-19T16:35:08Z

Alfonsoa: Created page with " This help page is being developed. In the meantime, please refer to: * College procedures at https://www.evergreen.edu/archives/records * State of Washington procedures at ht..."