Help Wiki - User contributions [en]

Faculty & Staff Software Support Levels - TAS

2018-08-24T20:04:11Z

Holmm:

__NOTOC__
__NOEDITSECTION__
====Full Support====
The Technology Support Center will install software trouble shoot issues to ensure software works correctly and to the best of our ability resolve issues regarding this software. Client Services has experience with the software.
====Limited Support====
The Technology Support Center will install software however we do not claim to be experts in the software. Support is limited to installing and best effort trouble shooting.
====Best Effort====
The Technology Support Center does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support.
{| class="wikitable"
!Application
!OS
!Support
!Version
!Category
!License
|-
|7-zip
|PC Only
|Best Effort
|Current
|Application
|Free Download
|-
|Acrobat Pro DC
|PC and Mac
|Limited
|2015 & up
|Application
|Purchase
|-
|Acrobat DC
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Chrome
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Creative Suite
|PC and Mac
|None (expired)
|CS X.X.
|Application
|Purchase
|-
|Creative Cloud
|PC and Mac
|Limited
|Current
|Application
|Purchase
|-
|DropBox
|PC and Mac
|Best Effort
|Current
|Application
|Free Download
|-
|Excel (PC)
|PC Only
|Full
|2013, 2016
|Application
|Campus License
|-
|Excel (Mac)
|Mac Only
|Full
|2013, 2016
|Application
|Campus License
|-
|Filemaker Pro
|PC and Mac
|Limited
|14 & up
|Application
|Purchase
|-
|Firefox
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Flash Player
|PC and Mac
|Full
|Current
|Plug-in
|Free Download
|-
|Internet Explorer
|PC Only
|Full
|9,10,11
|Application
|Free Download
|-
|Maple
|PC Only
|Limited
|18
|Application
|Limited
|-
|Mathmatica
|PC and Mac
|Limited
|10.2-11.3
|Application
|Purchase
|-
|Media Player
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|PowerPoint (PC)
|PC Only
|Full
|2013, 2016
|Application
|Campus License
|-
|PowerPoint (Mac)
|Mac Only
|Full
|2013, 2016
|Application
|Campus License
|-
|Publisher (PC)
|PC Only
|Limited
|2013, 2016
|Application
|Campus License
|-
|Publisher (Mac)
|Mac Only
|Limited
|2013, 2016
|Application
|Campus License
|-
|Quicktime
|PC and Mac
|None
|Current
|Application
|Campus License
|-
|Read & Write Gold
|PC and Mac
|*Limited
<nowiki>**</nowiki>Full Support available <br />at 888-248-0652 or us-support@texthelp.com
|Current
|Application
|Campus License
|-
|Safari
|Mac Only
|Limited
|Current
|Application
|Free Download
|-
|Slack
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Sophos
|PC and Mac
|Full
|Current
|Application
|Campus License
|-
|SPSS
|PC and Mac
|Limited
|Current
|Application
|Limited
|-
|VLC
|PC only
|Limited
|Current
|Application
|Free Download
|-
|Word (PC)
|PC only
|Full
|2013, 2016
|Application
|Campus License
|-
|Word (Mac)
|Mac Only
|Full
|2013, 2016
|Application
|Campus License
|-
|Outlook
| ----
|Full
|2013, 2016
|Application
|Campus License
|}

[[Category:Training and Help]]

Contact Us

2018-08-23T19:20:08Z

Holmm:

<div class="container-fluid">
<div class="row">
<div class="col-md-8">
<div class="lead">
[[File:Phone3-green.svg|50px|left]]Additional ways to get help ...
<br />
</div>

===Students===
====General Technology Help====
*'''In-person help''': go to the [http://www.evergreen.edu/technology/academic-computing-center Academic Computing Center] on the main floor of the Library building
*'''Call''' the student help desk at [tel:360-867-6231 (360) 867-6231]
*'''[https://help.evergreen.edu/ Submit a help ticket]''' to have your issue directed to the proper department
====Scientific Computing====
*'''In-person help''': contact the [[CAL]] in person on the first floor of Lab II
*'''Call''' us at [tel:360-867-6426 (360) 867-6426]
====Electronic Media Work====
'''In-person help''' is available at the [http://www.evergreen.edu/electronicmedia/multimedialab MultiMedia Lab] located on the first floor of the Library building.

===Faculty & Staff===
====General Technology Help====
*'''In-person help''': go to the Technology Support Center on the main floor of the Library building in room 2604
*'''Call''' the [[Faculty and Staff Technology Support|Technology Support Center]] at [tel:360-867-6627 (360) 867-6627]
*'''[https://help.evergreen.edu Submit a help ticket]''' to have your issue directed to the proper department

====Media Classroom Support====
*'''[https://forms.evergreen.edu/classroom-support Submit a Help Request]''' to Media Services
*'''Call''' [http://www.evergreen.edu/technology/academic-computing-center Academic Computing Center] at [tel:360-867-6270 (360) 867-6270]


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{{GetHelp}}


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__NOTOC__
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{{#css:
#breadcrumbs2 {
display: none;
}
}}
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[[Category:Computer_Center]]

Mac Operating Systems

2018-06-06T22:45:49Z

Holmm: Created page with "We support OS 10.12 and higher"

We support OS 10.12 and higher

Dell computers no longer supported

2018-05-15T15:41:14Z

Holmm: Created page with "Windows 10 does not support the drivers for the Del 6520s or 780s. These and older machines are no longer supported. We will proceed forward supporting 6530s and 790s all ol..."

Windows 10 does not support the drivers for the Del 6520s or 780s. These and older machines are no longer supported.
We will proceed forward supporting 6530s and 790s all older machines should go away due to age.

[[Category:Computer Support]]

Technology Access Requests

2018-05-10T21:59:45Z

Holmm:

__NOTOC__ {{facstaffonly}}

<div class="container-fluid">
<div class="row">
<div class="col-md-8">
<div class="lead">
[[File:Sign up 256.png|100px|left]] Each new employee (faculty or staff) or student staff employee who needs network access will need to have an account request form submitted.
</div>

=== Instructions ===

Please fully complete the [https://www.evergreen.edu/technology/technology-access-request Technology Access Request form]. A supervisor may submit this form well in advance of an employee’s first day, provided (s)he has all the required information for the new employee.

=== Frequently Asked Questions ===

'''When should I use this form?'''  This form should be used for all new faculty or staff members to request network access. This form should also be used if an employee moves to a new department and needs access to new technology resources.

'''What should I do if I want to request a change in accounts or resources for an existing employee?'''   If an employee transfers into a new department, please resubmit the form as determined by the position's requirements. A form is not required for deleting accounts or minor changes of resources for currently employed faculty or staff members. To make these changes, contact the Technology Support Center Desk at extension 6627 or email us at support@evergreen.edu.

'''Who should fill in this form?'''  The new employee's supervisor should obtain all necessary information and submit the completed online form well in advance of the employees first day of work in order to allow for adequate processing time.   

'''Where can I get help filling out this form?'''   If you have additional questions, please contact the Client Services Help Desk at ext 6627.   

'''How long does it take to complete my request once it is submitted?'''  New account requests can typically be processed in 2 or 3 business days. Please note, however, that special requests may take substantially longer to complete. For more information, contact the Help Desk at x6627.

'''How will I know that my account has been created OR how will I know that my employee's account has been created?''' The Help Desk will contact the supervisor via email once the account is ready. A supervisor may provide an alternate contact within the work area if they would like another individual to receive notification that the account has been created.<br>


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{{Login Help FacStaff}}

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{{GetHelp}}


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[[Category:Evergreen_Login]]

Faculty & Staff Software Support Levels - TAS

2018-04-12T20:28:31Z

Holmm:

__NOTOC__
__NOEDITSECTION__
====Full Support====
Client Services will install software trouble shoot issues to ensure software works correctly and to the best of our ability resolve issues regarding this software. Client Services has experience with the software.
====Limited Support====
Client Services will install software however we do not claim to be experts in the software. Support is limited to installing and best effort trouble shooting.
====Best Effort====
Client Services does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support.
{| class="wikitable"
!Application
!OS
!Support
!Version
!Category
!License
|-
|7-zip
|PC Only
|Best Effort
|Current
|Application
|Free Download
|-
|Acrobat Pro DC
|PC and Mac
|Limited
|2015 & up
|Application
|Purchase
|-
|Acrobat DC
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Chrome
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Creative Suite
|PC and Mac
|Expired
|CS X.X.
|Application
|Purchase
|-
|Creative Cloud
|PC and Mac
|Limited
|Current
|Application
|Purchase
|-
|DropBox
|PC and Mac
|Best Effort
|Current
|Application
|Free Download
|-
|Excel (PC)
|PC Only
|Full
|2013, 2016
|Application
|Campus License
|-
|Excel (Mac)
|Mac Only
|Full
|2013, 2016
|Application
|Campus License
|-
|Filemaker Pro
|PC and Mac
|Limited
|14 & up
|Application
|Purchase
|-
|Firefox
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Flash Player
|PC and Mac
|Full
|Current
|Plug-in
|Free Download
|-
|Internet Explorer
|PC Only
|Full
|9,10,11
|Application
|Free Download
|-
|Maple
|PC Only
|Limited
|18
|Application
|Limited
|-
|Mathmatica
|PC and Mac
|Limited
|10.2-11.3
|Application
|Purchase
|-
|Media Player
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|PowerPoint (PC)
|PC Only
|Full
|2013, 2016
|Application
|Campus License
|-
|PowerPoint (Mac)
|Mac Only
|Full
|2013, 2016
|Application
|Campus License
|-
|Publisher (PC)
|PC Only
|Limited
|2013, 2016
|Application
|Campus License
|-
|Publisher (Mac)
|Mac Only
|Limited
|2013, 2016
|Application
|Campus License
|-
|Quicktime
|PC and Mac
|None
|Current
|Application
|Campus License
|-
|Read & Write Gold
|PC and Mac
|*Limited
<nowiki>**</nowiki>Full Support available <br />at 888-248-0652 or us-support@texthelp.com
|Current
|Application
|Campus License
|-
|Safari
|Mac Only
|Limited
|Current
|Application
|Free Download
|-
|Slack
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Sophos
|PC and Mac
|Full
|Current
|Application
|Campus License
|-
|SPSS
|PC and Mac
|Limited
|Current
|Application
|Limited
|-
|VLC
|PC only
|Limited
|Current
|Application
|Free Download
|-
|Word (PC)
|PC only
|Full
|2013, 2016
|Application
|Campus License
|-
|Word (Mac)
|Mac Only
|Full
|2013, 2016
|Application
|Campus License
|-
|Outlook
| ----
|Full
|2013, 2016
|Application
|Campus License
|}

[[Category:Training and Help]]

Faculty & Staff Software Support Levels - TAS

2018-04-12T20:21:08Z

Holmm:

__NOTOC__
__NOEDITSECTION__
====Full Support====
Client Services will install software trouble shoot issues to ensure software works correctly and to the best of our ability resolve issues regarding this software. Client Services has experience with the software.
====Limited Support====
Client Services will install software however we do not claim to be experts in the software. Support is limited to installing and best effort trouble shooting.
====Best Effort====
Client Services does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support.
{| class="wikitable"
!Application
!OS
!Support
!Version
!Category
!License
|-
|7-zip
|PC Only
|Best Effort
|Current
|Application
|Free Download
|-
|Acrobat Pro DC
|PC and Mac
|Limited
|2015 & up
|Application
|Purchase
|-
|Acrobat DC
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Chrome
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Creative Sweet
|PC and Mac
|Expired
|CS X.X.
|Application
|Purchase
|-
|DropBox
|PC and Mac
|Best Effort
|Current
|Application
|Free Download
|-
|Excel (PC)
|PC Only
|Full
|2007, 2010
|Application
|Campus License
|-
|Excel (Mac)
|Mac Only
|Full
|2008, 2011
|Application
|Campus License
|-
|Filemaker Pro
|PC and Mac
|Limited
|12
|Application
|Purchase
|-
|Firefox
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Flash Player
|PC and Mac
|Full
|Current
|Plug-in
|Free Download
|-
|Internet Explorer
|PC Only
|Full
|9,10,11
|Application
|Free Download
|-
|Maple
|PC Only
|Limited
|18
|Application
|Limited
|-
|Mathmatica
|PC and Mac
|Limited
|7-9
|Application
|Purchase
|-
|Media Player
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|PowerPoint (PC)
|PC Only
|Full
|2007, 2010
|Application
|Campus License
|-
|PowerPoint (Mac)
|Mac Only
|Full
|2008, 2011
|Application
|Campus License
|-
|Publisher (PC)
|PC Only
|Limited
|2007, 2010
|Application
|Campus License
|-
|Publisher (Mac)
|Mac Only
|Limited
|2008, 2011
|Application
|Campus License
|-
|Quicktime
|PC and Mac
|None
|Current
|Application
|Campus License
|-
|Read & Write Gold
|PC and Mac
|*Limited
<nowiki>**</nowiki>Full Support available <br />at 888-248-0652 or us-support@texthelp.com
|Current
|Application
|Campus License
|-
|Safari
|Mac Only
|Limited
|Current
|Application
|Free Download
|-
|Slack
|PC and Mac
|Limited
|Current
|Application
|Free Download
|-
|Sophos
|PC and Mac
|Full
|Current
|Application
|Campus License
|-
|SPSS
|PC and Mac
|Limited
|Current
|Application
|Limited
|-
|VLC
|PC only
|Limited
|Current
|Application
|Free Download
|-
|Word (PC)
|PC only
|Full
|2007, 2010
|Application
|Campus License
|-
|Word (Mac)
|Mac Only
|Full
|2008, 2011
|Application
|Campus License
|-
|Outlook
| ----
|Full
|2007, 2010
|Application
|Campus License
|}

[[Category:Training and Help]]

Change My Evergreen Account Password

2018-03-07T23:52:59Z

Holmm:

<div class="container-fluid">
<div class="row">
<div class="col-md-8">
<div class="lead">
Learn how to easily change your password.
</div>

Alert: Faculty and Staff passwords are set to expire every six months. Change your password before it expires and you become locked out of your account
====Changing Your Password====
To change your password:
# Login to my.evergreen.edu
# Click on '''Profile''' link in the upper right corner
# Choose '''Edit Password''' link. If profile link in step 2 is not available you can go to: https://my.evergreen.edu/myaccounts/changepassword
# Enter your current password
# Type in the new password in the box below following the minimum requirements listed. Repeat the new password in the second password box
# Click the '''Change Password''' button

'''Note for laptop users''': PC Laptop users that are off campus will need to use the OLD password to log into their laptops UNTIL they return to campus with the laptop. At this point the laptop will check in with the servers and get the new password. Mac user’s computer passwords are not tied to the Evergreen domain password. Mac LAPTOP passwords are not required to change.

<div class="lead">
Update Your Password on All of Your Devices
</div>
:click ''Expand'' for detailed steps

<div class="toccolours mw-collapsible mw-collapsed">
::'''Windows Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Windows 10 start icon [[File:Win10Start.png|frameless]] or Windows 7 start icon [[File:Win7Start.png|frameless]]
:::Start typing “Credential”
:::And as you type Credential Manager will populate under best match.
:::Click on “Credential Manager”
[[File:Win10CredentialManager.png]]
:::In Credential Manager expand the password box by clicking the arrow
:::Click “Remove” on all evergreen.edu passwords.
:::You need to look under the Web Credentials and the Windows Credentials for these saved passwords.
[[File:Win10CredentialManagerB.png]]

</div>
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Mac Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the spotlight search icon [[File:MacSpotlightIcon.png|frameless]] and type the word keychain in the search box
:::Select Keychain Access
[[File:MacKeychainAccess.png ]]
:::From the Keychain application click on the Passwords Icon [[File:MacKeychainPWIcon.png|frameless]] located in the left hand column.
:::The saved passwords will be listed.
:::Control + Click on each password with evergreen.edu listed and choose Delete

[[File:MacKeychainAccessB.png ]]

</div>
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''FireFox Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Browser menu and choose Preferences
:::Choose Privacy & Security
:::Click Saved Logins….
[[File:FireFoxPWA.png ]]
:::Find the saved evergreen.edu passwords and click Remove Or you can click Remove All to get rid of all saved passwords.

[[File:FireFoxPWB.png ]]

</div>
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Chrome Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::From within Chrome, Click on the more actions icon [[File:ChromeMOIcon.png]] and choose Settings
[[File:ChromeMOPage.png ]]
:::Click on Settings
[[File:ChromeSettings.png]]
:::Choose Advanced down arrow and then Passwords and forms
[[File:ChromeSettingsPage.png]]
:::Across from Manage Passwords click the arrow
[[File:ChromePWandForms.png]]
:::Choose Remove on all Evergreen passwords
[[File:ChromeSearchSettings.png]]
</div>
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Mobile Phone Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Put phone in Airplane mode
:::Click on Mail App
:::Find evergreen.edu email account
:::Delete Account or Remove Account
:::Re-Add Account with new password.

</div>
</div>

* If you have your Evergreen password saved on any device (such as a smartphone, tablet or home computer) be sure to update the password on those devices.
* The old password can cause you to get locked out of your account.
** Example: if you check your email on your phone and don’t have to type in your password each time you have a saved password. The phone will keep trying the old saved password and after 5 failed attempts your account will be locked for 5 minutes as a security measure before it lets you try again.
* If you need additional assistance please contact the faculty and staff helpdesk at 360 867-6627 or email at support@evergreen.edu


</div>
<div class="col-md-1"></div>
<div class="col-md-3 sidebar">
{{Login Help FacStaff}}

----

{{GetHelp}}


</div>

</div>

</div>

__NOTOC__
__NOEDITSECTION__
[[Category:Evergreen Login]]

File:ChromeMOIcon.png

2018-03-07T23:36:58Z

Holmm:

File:ChromeMOPage.png

2018-03-07T23:31:41Z

Holmm:

File:ChromeSettings.png

2018-03-07T23:31:27Z

Holmm:

File:ChromeSettingsPage.png

2018-03-07T23:31:15Z

Holmm:

File:ChromePWandForms.png

2018-03-07T23:31:02Z

Holmm:

File:ChromeSearchSettings.png

2018-03-07T23:30:48Z

Holmm:

Change My Evergreen Account Password

2018-03-01T20:38:44Z

Holmm:

<div class="container-fluid">
<div class="row">
<div class="col-md-8">
<div class="lead">
Learn how to easily change your password.
</div>

Alert: Faculty and Staff passwords are set to expire every six months. Change your password before it expires and you become locked out of your account
====Changing Your Password====
To change your password:
# Login to my.evergreen.edu
# Click on '''Profile''' link in the upper right corner
# Choose '''Edit Password''' link. If profile link in step 2 is not available you can go to: https://my.evergreen.edu/myaccounts/changepassword
# Enter your current password
# Type in the new password in the box below following the minimum requirements listed. Repeat the new password in the second password box
# Click the '''Change Password''' button

'''Note for laptop users''': PC Laptop users that are off campus will need to use the OLD password to log into their laptops UNTIL they return to campus with the laptop. At this point the laptop will check in with the servers and get the new password. Mac user’s computer passwords are not tied to the Evergreen domain password. Mac LAPTOP passwords are not required to change.

<div class="lead">
Update Your Password on All of Your Devices
</div>
:click ''Expand'' for detailed steps

<div class="toccolours mw-collapsible mw-collapsed">
::'''Windows Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Windows 10 start icon [[File:Win10Start.png|frameless]] or Windows 7 start icon [[File:Win7Start.png|frameless]]
:::Start typing “Credential”
:::And as you type Credential Manager will populate under best match.
:::Click on “Credential Manager”
[[File:Win10CredentialManager.png]]
:::In Credential Manager expand the password box by clicking the arrow
:::Click “Remove” on all evergreen.edu passwords.
:::You need to look under the Web Credentials and the Windows Credentials for these saved passwords.
[[File:Win10CredentialManagerB.png]]

</div>
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Mac Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the spotlight search icon [[File:MacSpotlightIcon.png|frameless]] and type the word keychain in the search box
:::Select Keychain Access
[[File:MacKeychainAccess.png ]]
:::From the Keychain application click on the Passwords Icon [[File:MacKeychainPWIcon.png|frameless]] located in the left hand column.
:::The saved passwords will be listed.
:::Control + Click on each password with evergreen.edu listed and choose Delete

[[File:MacKeychainAccessB.png ]]

</div>
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''FireFox Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Browser menu and choose Preferences
:::Choose Privacy & Security
:::Click Saved Logins….
[[File:FireFoxPWA.png ]]
:::Find the saved evergreen.edu passwords and click Remove Or you can click Remove All to get rid of all saved passwords.

[[File:FireFoxPWB.png ]]

</div>
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Mobile Phone Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Put phone in Airplane mode
:::Click on Mail App
:::Find evergreen.edu email account
:::Delete Account or Remove Account
:::Re-Add Account with new password.

</div>
</div>

* If you have your Evergreen password saved on any device (such as a smartphone, tablet or home computer) be sure to update the password on those devices.
* The old password can cause you to get locked out of your account.
** Example: if you check your email on your phone and don’t have to type in your password each time you have a saved password. The phone will keep trying the old saved password and after 5 failed attempts your account will be locked for 5 minutes as a security measure before it lets you try again.
* If you need additional assistance please contact the faculty and staff helpdesk at 360 867-6627 or email at support@evergreen.edu


</div>
<div class="col-md-1"></div>
<div class="col-md-3 sidebar">
{{Login Help FacStaff}}

----

{{GetHelp}}


</div>

</div>

</div>

__NOTOC__
__NOEDITSECTION__
[[Category:Evergreen Login]]

Change My Evergreen Account Password

2018-03-01T19:42:18Z

Holmm:

<div class="container-fluid">
<div class="row">
<div class="col-md-8">
<div class="lead">
Learn how to easily change your password.
</div>

Alert: Faculty and Staff passwords are set to expire every six months. Change your password before it expires and you become locked out of your account
====Changing Your Password====
To change your password:
# Login to my.evergreen.edu
# Click on '''Profile''' in the upper right corner
# Choose '''Edit Password''' If profile link is not available you can go to: https://my.evergreen.edu/myaccounts/changepassword
# Enter your current password
# Type in the new password in the box below following the minimum requirements listed. Repeat the new password in the second password box
# Click the '''Change Password''' button

'''Note for laptop users''': PC Laptop users that are off campus will need to use the OLD password to log into their laptops UNTIL they return to campus with the laptop. At this point the laptop will check in with the servers and get the new password. Mac user’s computer passwords are not tied to the Evergreen domain password. Mac LAPTOP passwords are not required to change.

<div class="lead">
Update Your Password on All of Your Devices
</div>
:click ''Expand'' for detailed steps

<div class="toccolours mw-collapsible mw-collapsed">
::'''Windows Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Windows 10 start icon [[File:Win10Start.png|frameless]] or Windows 7 start icon [[File:Win7Start.png|frameless]]
:::Start typing “Credential”
:::And as you type Credential Manager will populate under best match.
:::Click on “Credential Manager”
[[File:Win10CredentialManager.png]]
:::In Credential Manager expand the password box by clicking the arrow
:::Click “Remove” on all evergreen.edu passwords.
:::You need to look under the Web Credentials and the Windows Credentials for these saved passwords.
[[File:Win10CredentialManagerB.png]]

</div>
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Mac Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the spotlight search icon [[File:MacSpotlightIcon.png|frameless]] and type keychain in the search box
:::Select Keychain Access
[[File:MacKeychainAccess.png ]]
:::From Keychain click on the Passwords Icon [[File:MacKeychainPWIcon.png|frameless]]
:::The saved passwords will be listed.
:::Control + Click on each password with evergreen.edu listed and choose Delete

[[File:MacKeychainAccessB.png ]]

</div>
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''FireFox Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Browser menu and choose Preferences
:::Choose Privacy & Security
:::Click Saved Logins….
[[File:FireFoxPWA.png ]]
:::Find the saved evergreen.edu passwords and click Remove Or you can click Remove All to get rid of all saved passwords.

[[File:FireFoxPWB.png ]]

</div>
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Mobile Phone Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Put phone in Airplane mode
:::Click on Mail App
:::Find evergreen.edu email account
:::Delete Account or Remove Account
:::Re-Add Account with new password.

</div>
</div>

* If you have your Evergreen password saved on any device (such as a smartphone, tablet or home computer) be sure to update the password on those devices.
* The old password can cause you to get locked out of your account.
** Example: if you check your email on your phone and don’t have to type in your password each time you have a saved password. The phone will keep trying the old saved password and after 5 failed attempts your account will be locked for 5 minutes as a security measure before it lets you try again.
* If you need additional assistance please contact the faculty and staff helpdesk at 360 867-6627 or email at support@evergreen.edu


</div>
<div class="col-md-1"></div>
<div class="col-md-3 sidebar">
{{Login Help FacStaff}}

----

{{GetHelp}}


</div>

</div>

</div>

__NOTOC__
__NOEDITSECTION__
[[Category:Evergreen Login]]

Change My Evergreen Account Password

2018-02-26T23:43:55Z

Holmm:

<div class="container-fluid">
<div class="row">
<div class="col-md-8">
<div class="lead">
Learn how to easily change your password.
</div>

Alert: Faculty and Staff passwords are set to expire every six months. Change your password before it expires and you become locked out of your account
====Changing Your Password====
To change your password:
# Login to my.evergreen.edu
# Click on '''Profile''' in the upper right corner
# Choose '''Edit Password'''
# Enter your current password
# Type in the new password in the box below following the minimum requirements listed. Repeat the new password in the second password box
# Click the '''Change Password''' button

====Update Your Password on All of Your Devices====
:click ''Expand'' for detailed steps

<div class="toccolours mw-collapsible mw-collapsed">
::'''PC Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Windows 10 start icon [[File:Win10Start.png|frameless]] or Windows 7 start icon [[File:Win7Start.png|frameless]]
:::Start typing “Credential”
:::And as you type Credential Manager will populate under best match.
:::Click on “Credential Manager”
[[File:Win10CredentialManager.png]]
:::In Credential Manager expand the password box by clicking the arrow
:::Click “Remove” on all evergreen.edu passwords.
:::You need to look under the Web Credentials and the Windows Credentials for these saved passwords.
[[File:Win10CredentialManagerB.png]]

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Mac Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the spotlight search icon [[File:MacSpotlightIcon.png|frameless]] and type keychain in the search box
:::Select Keychain Access
[[File:MacKeychainAccess.png ]]
:::From Keychain click on the Passwords Icon [[File:MacKeychainPWIcon.png|frameless]]
:::The saved passwords will be listed.
:::Control + Click on each password with evergreen.edu listed and choose Delete

[[File:MacKeychainAccessB.png ]]

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''FireFox Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Browser menu and choose Preferences
:::Choose Privacy & Security
:::Click Saved Logins….
[[File:FireFoxPWA.png ]]
:::Find the saved evergreen.edu passwords and click Remove Or you can click Remove All to get rid of all saved passwords.

[[File:FireFoxPWB.png ]]

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Phone Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Put phone in Airplane mode
:::Click on Mail App
:::Find evergreen.edu email account
:::Delete Account or Remove Account
:::Re-Add Account with new password.

</div class="mw-collapsible-content">
</div>

* If you have your Evergreen password saved on any device (such as a smartphone, tablet or home computer) be sure to update the password on those devices.
* The old password can cause you to get locked out of your account.
** Example: if you check your email on your phone and don’t have to type in your password each time you have a saved password. The phone will keep trying the old saved password and after 5 failed attempts your account will be locked for 5 minutes as a security measure before it lets you try again.
* If you need additional assistance please contact the faculty and staff helpdesk at 360 867-6627 or email at support@evergreen.edu


</div>
<div class="col-md-1"></div>
<div class="col-md-3 sidebar">
{{Login Help FacStaff}}

----

{{GetHelp}}


</div>

</div>

</div>

__NOTOC__
__NOEDITSECTION__
[[Category:Evergreen Login]]

Change My Evergreen Account Password

2018-02-26T23:42:25Z

Holmm:

<div class="container-fluid">
<div class="row">
<div class="col-md-8">
<div class="lead">
Learn how to easily change your password.
</div>

Alert: Faculty and Staff passwords are set to expire every six months. Change your password before it expires and you become locked out of your account
====Changing Your Password====
To change your password:
# Login to my.evergreen.edu
# Click on '''Profile''' in the upper right corner
# Choose '''Edit Password'''
# Enter your current password
# Type in the new password in the box below following the minimum requirements listed. Repeat the new password in the second password box
# Click the '''Change Password''' button

====Update Your Password on All of Your Devices====
:click ''Expand'' for detailed steps

<div class="toccolours mw-collapsible mw-collapsed">
::'''PC Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Windows 10 start icon [[File:Win10Start.png|frameless]] or Windows 7 start icon [[File:Win7Start.png|frameless]]
:::Start typing “Credential”
:::And as you type Credential Manager will populate under best match.
:::Click on “Credential Manager”
[[File:Win10CredentialManager.png]]
:::In Credential Manager expand the password box by clicking the arrow
:::Click “Remove” on all evergreen.edu passwords.
:::You need to look under the Web Credentials and the Windows Credentials for these saved passwords.
[[File:Win10CredentialManagerB.png]]

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Mac Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the spotlight search icon [[File:MacSpotlightIcon.png|frameless]] and type keychain in the search box
:::Select Keychain Access
[[File:MacKeychainAccess.png ]]
:::From Keychain click on the Passwords Icon [[File:MacKeychainPWIcon.png|frameless]]
:::The saved passwords will be listed.
:::Control + Click on each password with evergreen.edu listed and choose Delete

[[File:MacKeychainAccessB.png ]]

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''FireFox Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Browser menu and choose Preferences
:::Choose Privacy & Security
:::Click Saved Logins….

:Find the saved evergreen.edu passwords and click Remove Or you can click Remove All to get rid of all saved passwords.

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Phone Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Put phone in Airplane mode
:::Click on Mail App
:::Find evergreen.edu email account
:::Delete Account or Remove Account
:::Re-Add Account with new password.

</div class="mw-collapsible-content">
</div>

* If you have your Evergreen password saved on any device (such as a smartphone, tablet or home computer) be sure to update the password on those devices.
* The old password can cause you to get locked out of your account.
** Example: if you check your email on your phone and don’t have to type in your password each time you have a saved password. The phone will keep trying the old saved password and after 5 failed attempts your account will be locked for 5 minutes as a security measure before it lets you try again.
* If you need additional assistance please contact the faculty and staff helpdesk at 360 867-6627 or email at support@evergreen.edu


</div>
<div class="col-md-1"></div>
<div class="col-md-3 sidebar">
{{Login Help FacStaff}}

----

{{GetHelp}}


</div>

</div>

</div>

__NOTOC__
__NOEDITSECTION__
[[Category:Evergreen Login]]

File:FireFoxPWB.png

2018-02-26T23:37:10Z

Holmm:

File:FireFoxPWA.png

2018-02-26T23:35:52Z

Holmm:

Change My Evergreen Account Password

2018-02-26T23:35:31Z

Holmm:

<div class="container-fluid">
<div class="row">
<div class="col-md-8">
<div class="lead">
Learn how to easily change your password.
</div>

Alert: Faculty and Staff passwords are set to expire every six months. Change your password before it expires and you become locked out of your account
====Changing Your Password====
To change your password:
# Login to my.evergreen.edu
# Click on '''Profile''' in the upper right corner
# Choose '''Edit Password'''
# Enter your current password
# Type in the new password in the box below following the minimum requirements listed. Repeat the new password in the second password box
# Click the '''Change Password''' button

====Update Your Password on All of Your Devices====
:click ''Expand'' for detailed steps

<div class="toccolours mw-collapsible mw-collapsed">
::'''PC Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Windows 10 start icon [[File:Win10Start.png|frameless]] or Windows 7 start icon [[File:Win7Start.png|frameless]]
:::Start typing “Credential”
:::And as you type Credential Manager will populate under best match.
:::Click on “Credential Manager”
[[File:Win10CredentialManager.png]]
:::In Credential Manager expand the password box by clicking the arrow
:::Click “Remove” on all evergreen.edu passwords.
:::You need to look under the Web Credentials and the Windows Credentials for these saved passwords.
[[File:Win10CredentialManagerB.png]]

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Mac Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the spotlight search icon and type keychain in the search box
:::Select Keychain Access

:::From Keychain click on the Passwords Icon
:::The saved passwords will be listed.
:::Control + Click on each password with evergreen.edu listed and choose Delete

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''FireFox Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Browser menu and choose Preferences
:::Choose Privacy & Security
:::Click Saved Logins….

:Find the saved evergreen.edu passwords and click Remove Or you can click Remove All to get rid of all saved passwords.

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Phone Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Put phone in Airplane mode
:::Click on Mail App
:::Find evergreen.edu email account
:::Delete Account or Remove Account
:::Re-Add Account with new password.

</div class="mw-collapsible-content">
</div>

* If you have your Evergreen password saved on any device (such as a smartphone, tablet or home computer) be sure to update the password on those devices.
* The old password can cause you to get locked out of your account.
** Example: if you check your email on your phone and don’t have to type in your password each time you have a saved password. The phone will keep trying the old saved password and after 5 failed attempts your account will be locked for 5 minutes as a security measure before it lets you try again.
* If you need additional assistance please contact the faculty and staff helpdesk at 360 867-6627 or email at support@evergreen.edu


</div>
<div class="col-md-1"></div>
<div class="col-md-3 sidebar">
{{Login Help FacStaff}}

----

{{GetHelp}}


</div>

</div>

</div>

__NOTOC__
__NOEDITSECTION__
[[Category:Evergreen Login]]

File:MacKeychainAccess.png

2018-02-26T23:28:46Z

Holmm:

File:MacKeychainAccessB.png

2018-02-26T23:28:36Z

Holmm:

File:MacKeychainPWIcon.png

2018-02-26T23:28:22Z

Holmm:

File:MacSpotlightIcon.png

2018-02-26T23:28:08Z

Holmm:

File:Win10CredentialManagerB.png

2018-02-26T23:27:52Z

Holmm:

File:Win10CredentialManager.png

2018-02-26T23:27:42Z

Holmm:

File:Win7Start.png

2018-02-26T23:27:28Z

Holmm:

File:Win10Start.png

2018-02-26T23:26:32Z

Holmm:

Change My Evergreen Account Password

2018-02-26T23:22:02Z

Holmm:

<div class="container-fluid">
<div class="row">
<div class="col-md-8">
<div class="lead">
Learn how to easily change your password.
</div>

Alert: Faculty and Staff passwords are set to expire every six months. Change your password before it expires and you become locked out of your account
====Changing Your Password====
To change your password:
# Login to my.evergreen.edu
# Click on '''Profile''' in the upper right corner
# Choose '''Edit Password'''
# Enter your current password
# Type in the new password in the box below following the minimum requirements listed. Repeat the new password in the second password box
# Click the '''Change Password''' button

====Update Your Password on All of Your Devices====
:click ''Expand'' for detailed steps

<div class="toccolours mw-collapsible mw-collapsed">
::'''PC Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Windows 10 start icon [[File:Win10Start.png|frameless]] or Windows 7 start icon [[File:Win7Start.png|frameless]]
:::Start typing “Credential”
:::And as you type Credential Manager will populate under best match.
:::Click on “Credential Manager”
[[File:Win10CredentialManager.PNG]]
:::In Credential Manager expand the password box by clicking the arrow
:::Click “Remove” on all evergreen.edu passwords.
:::You need to look under the Web Credentials and the Windows Credentials for these saved passwords.
[[File:Win10CredentialManagerB.png]]

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Mac Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the spotlight search icon and type keychain in the search box
:::Select Keychain Access

:::From Keychain click on the Passwords Icon
:::The saved passwords will be listed.
:::Control + Click on each password with evergreen.edu listed and choose Delete

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''FireFox Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Click on the Browser menu and choose Preferences
:::Choose Privacy & Security
:::Click Saved Logins….

:Find the saved evergreen.edu passwords and click Remove Or you can click Remove All to get rid of all saved passwords.

</div class="mw-collapsible-content">
</div>

<div class="toccolours mw-collapsible mw-collapsed">
::'''Phone Clear Saved Passwords'''
<div class="mw-collapsible-content">

:::Put phone in Airplane mode
:::Click on Mail App
:::Find evergreen.edu email account
:::Delete Account or Remove Account
:::Re-Add Account with new password.

</div class="mw-collapsible-content">
</div>

* If you have your Evergreen password saved on any device (such as a smartphone, tablet or home computer) be sure to update the password on those devices.
* The old password can cause you to get locked out of your account.
** Example: if you check your email on your phone and don’t have to type in your password each time you have a saved password. The phone will keep trying the old saved password and after 5 failed attempts your account will be locked for 5 minutes as a security measure before it lets you try again.
* If you need additional assistance please contact the faculty and staff helpdesk at 360 867-6627 or email at support@evergreen.edu


</div>
<div class="col-md-1"></div>
<div class="col-md-3 sidebar">
{{Login Help FacStaff}}

----

{{GetHelp}}


</div>

</div>

</div>

__NOTOC__
__NOEDITSECTION__
[[Category:Evergreen Login]]

Change My Evergreen Account Password

2018-02-26T23:05:14Z

Holmm:

TAS Service Level Agreement

2017-10-10T17:40:26Z

Holmm:

__NOTOC__
{{Landing|lead=
The Faculty & Staff Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support.
|content=
The Help Desk provides different [[Levels of Support]] for different tools and technologies. These are defined as [[Full]], [[Limited]] and [[Best Effort]].

|col1=
====Operating Systems and Devices====
*[[Windows Operating Systems]] Windows XP, Windows7, Windows8 and Windows10
*[[Mac Operating Systems]] Mac OSX 10.7- 10.10.2
*[[Mobile Devices]] iPads, iPhones, Android
*[[Other Devices and Operating Systems]] Chromebooks, Surface Tablets,

====Software and Applications====
[[Faculty_%26_Staff_Software_Support_Levels_-_TAS]]

|col2=
====Hardware====
<categorytree depth=0 mode=pages>Computer Support</categorytree>
<categorytree depth=0 mode=pages>Peripheral Support</categorytree>

====Misc. Support====
*[[Faculty Emeritus]]

|sidebar=
=====More Help=====
*[[Evaluation_Help|Evaluation Help]]
*[[Canvas_Guide|Canvas Guide]]
*[[Moodle_Guide|Moodle Guide]]
*[[MyEvergreen_Help|My.evergreen.edu]]

{{GetHelp}}
}}

[[Category:Training and Help]]

TAS Service Level Agreement

2017-10-10T17:37:12Z

Holmm:

__NOTOC__
{{Landing|lead=
The Faculty & Staff Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support.
|content=
The Help Desk provides different [[Levels of Support]] for different tools and technologies. These are defined as [[Full]], [[Limited]] and [[Best Effort]].

|col1=
====Operating Systems and Devices====
*[[Windows Operating Systems]] Windows XP, Windows7, Windows8 and Windows10
*[[Mac Operating Systems]] Mac OSX 10.7- 10.10.2
*[[Mobile Devices]] iPads, iPhones, Android
*[[Other Devices and Operating Systems]] Chromebooks, Surface Tablets,

====Software and Applications====
Supported Software

|col2=
====Hardware====
<categorytree depth=0 mode=pages>Computer Support</categorytree>
<categorytree depth=0 mode=pages>Peripheral Support</categorytree>

====Misc. Support====
*[[Faculty Emeritus]]

|sidebar=
=====More Help=====
*[[Evaluation_Help|Evaluation Help]]
*[[Canvas_Guide|Canvas Guide]]
*[[Moodle_Guide|Moodle Guide]]
*[[MyEvergreen_Help|My.evergreen.edu]]

{{GetHelp}}
}}

[[Category:Training and Help]]

Time Sheets - Student and Temporary Employee

2017-05-18T18:29:58Z

Holmm:

__NOTOC__
{{TwoColumn|lead=
Answers to common questions about student and temporary hourly employee time sheets
|content=
===Requirements===
Before a student or temporary hourly employee can access a Time Sheet for the first time:
* The employee will need a network account. Use the [[Computer Account Request Form]] to request an account for an hourly employee.
* An Electronic Personnel Action Form (EPAF) needs to be submitted and applied to the payroll system

===How do I complete my Time Sheet?===
# Go to my.evergreen.edu and click on '''Time Tracking'''.
# Select the pay period and click load.
# Enter your start and end times for each shift, clocking out for unpaid breaks.
# After your last shift of the pay period click certify and add any notes.
# Be sure your Time Sheet is accurate before certifying! After this point, you will be unable to make changes to your Time Sheet.

===Why can't I make changes to my Time Sheet?===
* If you have already certified, you can not make changes unless your Time Approver clears your certification.
* If your Time Approver has already certified and you need to make changes, your approver should email the Timesheet DL.

===When are my Time Sheet certifications due?===
You should certify by the end of your last shift for the pay period.
The pay periods are:
* The 1st through the 15th of the month, and
* The 16th through the last day of the month.

===Logging in for the first time or having trouble?===
*Go to [[Account Activation]]
*Go to [[Login Help]] or [http://helpwiki.evergreen.edu/wiki/index.php/Default_Username_and_Password Evergreen Login Overview]
|sidebar=
{{TimeLeaveSidebar}}

----
'''Still have a question?'''
*'''[http://goo.gl/Osj19G Email the timesheetdl]''' Include your name in the subject line and your A number in the text of the email.
*'''Check the web page [http://www.evergreen.edu/payroll/pay.htm Getting Paid]''' for more information about Time Sheets and Getting Paid.

}}
[[Category:Pay_History_and_Information]]
[[Category: Time and Leave]]

Change My Evergreen Account Password

2017-03-22T22:34:23Z

Holmm:

{{TwoColumn|lead=
Faculty and Staff passwords are set to expire every six months. Learn how to easily change your password before it expires and you become locked out of your account.
|content=
====Changing Your Password====
To change your password:
# Login to my.evergreen.edu
# Click on '''Profile''' in the upper right corner
# Choose '''Edit Password'''
# Enter your current password
# Type in the new password in the box below following the minimum requirements listed. Repeat the new password in the second password box
# Click the '''Change Password''' button

====Update Your Password on All of Your Devices====
* If you have your Evergreen password saved on any device (such as a smartphone, tablet or home computer) be sure to update the password on those devices.
* The old password can cause you to get locked out of your account.
** Example: if you check your email on your phone and don’t have to type in your password each time you have a saved password. The phone will keep trying the old saved password and after 5 failed attempts your account will be locked for 5 minutes as a security measure before it lets you try again.
* If you need additional assistance please contact the faculty and staff helpdesk at 360 867-6627 or email at support@evergreen.edu

|sidebar=

{{Having Trouble Logging In}}

----

=====Related Articles=====
*[https://cas.evergreen.edu/CasPasswordReset/ '''Reset Your Password''']
*[[Forgot My Password]]
*[[Alumni Accounts]]
*[[I know my login and password but am still having problems| Still Having Problems]]

----

{{MyEvergreen Help}}

----

{{NeedHelp}}

}}
[[Category:Evergreen Login]]

Contact Us

2017-03-22T20:01:51Z

Holmm: /* Faculty & Staff: */

===Need More Help?===
====[[Students]]:====
<p>'''General technology help:''' go to the [http://blogs.evergreen.edu/academiccomputing/ Academic Computing Center] (360) 867-6227, or [http://rails.evergreen.edu/contact/?site=ac-computing-help&recipient=acadcomphelp&tt=true&subject=Email%20from%20the%20Help%20Wiki email us]. </p>
<p>'''Scientific computing:''' contact the [http://scicomp.evergreen.edu/ Computer Applications Lab (CAL)].</p>
<p>'''Electronic media work:''' help is available from the [http://www.evergreen.edu/media/mml/ MultiMedia Lab].</p>

====[[Faculty and Staff |Faculty & Staff]]:====
Contact the [http://www.evergreen.edu/support/ Technology & Application Services Help Desk] help desk at (360)867-6627 or [http://www.evergreen.edu/scripts/contact.php?sm=support&sub=Email%20from%20the%20Computing%20Help%20Site&title=Contact%20Client%20Services%20Support%20Center email us]
</p><br />

<p>See [[:Category:Getting Help|Getting Help]] for more info.</p>

Windows OS Support Levels - TAS

2017-02-24T16:39:21Z

Holmm: /* Windows 7 */

__NOTOC__
[[Category:Client Services]]
===Windows XP===
Windows XP is no longer supported. If a machine comes to the Help Desk running Windows XP, this will not be re-imaged with XP or allowed to be put back in service. We will recommend that the machine be upgraded to Windows7 or better if the hardware allows, or if the hardware cannot accommodate this we will recommend that the work unit responsible for this equipment replace the hardware.

===Windows 7===
Windows 7 is fully supported and all aspects of the operating system is in active support by the TAS Help Desk. New PCs will have Windows 10 installed as the default operating system.

===Windows 8===
Windows 8 is being phased out in favor of Windows 10. Historically it was installed on touch screen devices only and not part of our standard CPU build.

===Windows 10===
Windows 10 is fully supported and all aspects of the operating system is in active support by the TAS Help Desk. Systems that come in that are OptiPlex 7010s or higher will be upgraded to Windows 10 unless the client requests the system stay at Windows 7. All Dells older than the OptiPlex 7010 will stay with Windows 7.

Windows OS Support Levels - TAS

2017-02-24T16:37:59Z

Holmm: /* Windows 10 */

__NOTOC__
[[Category:Client Services]]
===Windows XP===
Windows XP is no longer supported. If a machine comes to the Help Desk running Windows XP, this will not be re-imaged with XP or allowed to be put back in service. We will recommend that the machine be upgraded to Windows7 or better if the hardware allows, or if the hardware cannot accommodate this we will recommend that the work unit responsible for this equipment replace the hardware.

===Windows 7===
Windows 7 is fully supported and all aspects of the operating system is in active support by the TAS Help Desk

===Windows 8===
Windows 8 is being phased out in favor of Windows 10. Historically it was installed on touch screen devices only and not part of our standard CPU build.

===Windows 10===
Windows 10 is fully supported and all aspects of the operating system is in active support by the TAS Help Desk. Systems that come in that are OptiPlex 7010s or higher will be upgraded to Windows 10 unless the client requests the system stay at Windows 7. All Dells older than the OptiPlex 7010 will stay with Windows 7.

File:Ios-mail1.png

2016-12-20T21:00:01Z

Holmm: Holmm uploaded a new version of "File:Ios-mail1.png": Replacement image with correct Server info

Apple iOS Exchange Mail Setup

2016-12-20T20:44:32Z

Holmm:

__NOTOC__
{{TwoColumn|lead=
|lead=
Setting up Evergreen mail on your iOS device (iPhone, iPod Touch, or iPad) is easy and provides a great way to send and receive mail from your Evergreen email account via a mobile device.

|content=
====To add an Exchange account to your iOS device====
[[File:Ios-mail1.png|200px|thumb|right]]
#Tap '''Settings''' > '''Mail, Contacts, Calendars''' > '''Add Account''' > '''Microsoft Exchange'''.
#On the next screen, enter your complete Evergreen email address, password, Evergreen username, and a description (which may be anything you like).
#Your iOS device will now try to locate your Exchange Server using Microsoft's Autodiscovery service. If it cannot locate the server, you will see the screen below. Enter your front-end Exchange Server's complete address in the Server field: '''webmail.evergreen.edu'''
#Your iOS device will try to create a secure (SSL) connection to your Exchange Server.
#Choose which type or types of data you would like to synchronize: Mail, Contacts, and/or Calendars.
#Note that by default, only three days' worth of email is synchronized. To synchronize more, go into '''Settings''', then '''Mail, Contacts, Calendars''', select your Exchange account, and tap on '''Mail Days to Sync'''.

====How your device will be affected after configuring an Exchange ActiveSync account====
#You will be required to use a passcode to lock your phone.
#All existing contact and calendar information on the iOS device is overwritten.
#iTunes no longer syncs contacts and calendars with your desktop computer. You can still sync your iOS device wirelessly with Apple's iCloud service.

====Troubleshooting tips====
*Try deleting the account and creating it from scratch. As long as you are entering the correct settings this seems to fix most problems

|sidebar=
{{GetHelp}}
}}

[[category:Email]]

Faculty Technology Guide

2016-10-17T17:37:39Z

Holmm: /* Technology and Application Services Help Desk */

__NOTOC__
<div class="row-fluid">
<div class="span8 ">
<div class="lead">Primary resources for faculty are listed below. Technology and Application Services and Academic Computing are your gateways to getting started if faculty need technology help.
</div>
<div class="gradientshadow"></div>

====[http://www.evergreen.edu/computing/aboutus/clientservices.htm Technology and Application Services Help Desk]====
From telephones to Microsoft Office to email, the Technology and Application Services Help Desk is your contact for all desktop support and technical support. They can be reached M-F 8:00am-5:00pm at X6627 or via email at support@evergreen.edu. The partial list below provides a snapshot of common areas of support and links to associated online help.
:*'''[[Email_Help | Email]]''' - How to connect on campus or off, and associated account issues
:*'''[[Login_Help | Evergreen Account]]''' - Need help logging in? Here are the basics.
:*'''[[MyEvergreen_Help | My.evergreen.edu]]''' - Your gateway into program budgets, enrollment information and much more.
:*'''[http://blogs.evergreen.edu/computerrequests/ Office Computer Requests]''' - Need a new computer for your office? This link takes you to the Dean's area form where you can request hardware and software.
:*'''Desktop and Laptop Help''' - The help desk is available to help you with your Evergreen-owned desktop or laptop, including assistance with installing/ troubleshooting software and/or hardware.
:*'''Telephones''' - Same as above, the help desk is the place to call if you have questions or problems with your office phone
:*'''[[File_Space_Overview | Network file space]] - How to store and access your information on and off campus.

===='''[http://www.evergreen.edu/computing/aboutus/academiccomputing.htm Academic Technologies]'''====
Academic Technologies is your contact for technology in support of your class and can help you find or develop the technology solution that best matches your curricular needs.
Some of these are listed in the [[Curricular Technology Guide for Faculty]] with associated help resources, but if you have any questions that you can't find answers to, please submit a support ticket at [http://www.help.evergreen.edu/ help.evergreen.edu].
:*'''[[Curricular Technology Guide for Faculty]]''' - An overview of support provided by Academic Technologies.

[[Category:Training and Help]]
[[Category:Curricular Technologies]]
[[Category:Faculty]]

TAS Service Level Agreement

2016-07-26T20:17:52Z

Holmm: /* Operating Systems and Devices */

__NOTOC__
<div class="row-fluid">
<div class="span8 ">
<div class="lead">
The Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support. If you are faculty or staff and are have any questions, please contact the Technology and Application Services help desk at 867-6627 or send us an [https://help.evergreen.edu/contact/cs/index email message].
</div>

<div class="gradientshadow"></div>

The Help Desk provides different [[Levels of Support]] for different tools and technologies. These are defined as [[Full]], [[Limited]] and [[Best Effort]].

<div class="row-fluid"> 
<div class="span6">
====Operating Systems and Devices====
*[[Windows Operating Systems]] Windows XP, Windows7, Windows8 and Windows10
*[[Mac Operating Systems]] Mac OSX 10.7- 10.10.2
*[[Mobile Devices]] iPads, iPhones, Android
*[[Other Devices and Operating Systems]] Chromebooks, Surface Tablets,

</div>
<div class="span6">

====Software and Applications====
<categorytree depth=0 mode=pages>Supported Software</categorytree>
====Hardware====
<categorytree depth=0 mode=pages>Computer Support</categorytree>
<categorytree depth=0 mode=pages>Peripheral Support</categorytree>
====Misc. Support====
*[[Faculty Emeritus]]

</div>

</div>

</div>


<div class="span4 gradientbox">

=====More Help=====
*[[Evaluation_Help|Evaluation Help]]
*[[Canvas_Guide|Canvas Guide]]
*[[Moodle_Guide|Moodle Guide]]
*[[MyEvergreen_Help|My.evergreen.edu]]

</div>

[[Category:Client Services]]

Windows OS Support Levels - TAS

2016-07-26T20:17:16Z

Holmm: /* Windows 8 */

__NOTOC__
[[Category:Client Services]]
===Windows XP===
Windows XP is no longer supported. If a machine comes to the Help Desk running Windows XP, this will not be re-imaged with XP or allowed to be put back in service. We will recommend that the machine be upgraded to Windows7 or better if the hardware allows, or if the hardware cannot accommodate this we will recommend that the work unit responsible for this equipment replace the hardware.

===Windows 7===
Windows 7 is fully supported and all aspects of the operating system is in active support by the TAS Help Desk

===Windows 8===
Windows 8 is being phased out in favor of Windows 10. Historically it was installed on touch screen devices only and not part of our standard CPU build.

===Windows 10===
Windows 10 is being tested and not yet part of our standard CPU build.

TAS Service Level Agreement

2016-07-12T20:02:50Z

Holmm:

__NOTOC__
<div class="row-fluid">
<div class="span8 ">
<div class="lead">
The Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support. If you are faculty or staff and are have any questions, please contact the Technology and Application Services help desk at 867-6627 or send us an [https://help.evergreen.edu/contact/cs/index email message].
</div>

<div class="gradientshadow"></div>

The Help Desk provides different [[Levels of Support]] for different tools and technologies. These are defined as [[Full]], [[Limited]] and [[Best Effort]].

<div class="row-fluid"> 
<div class="span6">
====Operating Systems and Devices====
*[[Windows Operating Systems]] Windows XP, Windows7 and Windows8
*[[Mac Operating Systems]] Mac OSX 10.7- 10.10.2
*[[Mobile Devices]] iPads, iPhones, Android
*[[Other Devices and Operating Systems]] Chromebooks, Surface Tablets,

</div>
<div class="span6">

====Software and Applications====
<categorytree depth=0 mode=pages>Supported Software</categorytree>
====Hardware====
<categorytree depth=0 mode=pages>Computer Support</categorytree>
<categorytree depth=0 mode=pages>Peripheral Support</categorytree>
====Misc. Support====
*[[Faculty Emeritus]]

</div>

</div>

</div>


<div class="span4 gradientbox">

=====More Help=====
*[[Evaluation_Help|Evaluation Help]]
*[[Canvas_Guide|Canvas Guide]]
*[[Moodle_Guide|Moodle Guide]]
*[[MyEvergreen_Help|My.evergreen.edu]]

</div>

[[Category:Client Services]]

File:MyeeProfile.png

2016-05-05T15:09:46Z

Holmm:

Windows OS Support Levels - TAS

2016-01-22T23:51:25Z

Holmm:

Windows OS Support Levels - TAS

2016-01-22T23:50:26Z

Holmm: /* Windows XP */

Windows OS Support Levels - TAS

2015-08-25T16:55:32Z

Holmm: /* Windows XP */

__NOTOC__
[[Category:Client Services]]
===Windows XP===
Windows XP is being removed from active support based on Microsoft removing support of this operating system. If a machine comes to the Help Desk running Windows XP, this will not be re-imaged or allowed to be put back in service. We will recommend that the machine be upgraded to Windows7 or better if the hardware allows, or if the hardware cannot accommodate this we will recommend that the work unit responsible for this equipment replace the hardware.

===Windows 7===
Windows 7 is fully supported and all aspects of the operating system is in active support by the TAS Help Desk

===Windows 8===
Windows 8 is being installed on touch screen devices only and not part of our standard CPU build.

Windows OS Support Levels - TAS

2015-08-25T16:54:17Z

Holmm: /* Windows 7 */

__NOTOC__
[[Category:Client Services]]
===Windows XP===
Windows XP is being removed from active support based on Microsoft removing support of this operating system. If a machine comes to the Help Desk running Windows XP, this will not be re-imaged or considered for extensive troubleshooting. We will recommend that the machine be upgraded to Windows7 or better if the hardware allows, or if the hardware cannot accommodate this we will recommend that the work unit responsible for this equipment replace the hardware.

===Windows 7===
Windows 7 is fully supported and all aspects of the operating system is in active support by the TAS Help Desk

===Windows 8===
Windows 8 is being installed on touch screen devices only and not part of our standard CPU build.

Windows OS Support Levels - TAS

2015-08-25T16:53:05Z

Holmm: /* Windows 8 */

__NOTOC__
[[Category:Client Services]]
===Windows XP===
Windows XP is being removed from active support based on Microsoft removing support of this operating system. If a machine comes to the Help Desk running Windows XP, this will not be re-imaged or considered for extensive troubleshooting. We will recommend that the machine be upgraded to Windows7 or better if the hardware allows, or if the hardware cannot accommodate this we will recommend that the work unit responsible for this equipment replace the hardware.

===Windows 7===
Windows 7 is fully supported and all aspects of the operating system is in active support by the Client Services Help Desk
===Windows 8===
Windows 8 is being installed on touch screen devices only and not part of our standard CPU build.