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		<updated>2026-06-10T09:54:36Z</updated>
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	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_Opt_in_for_Existing_Users&amp;diff=47781</id>
		<title>MFA Opt in for Existing Users</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_Opt_in_for_Existing_Users&amp;diff=47781"/>
				<updated>2026-02-04T18:27:21Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: remove opt in&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
[[File:Evergreen-MFA-icon.png|left|100px]]MFA (Multi-Factor Authentication) provides an additional layer of protection by verifying your identity through multiple methods. &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Your account will require MFA, here are your options.&lt;br /&gt;
|content=&lt;br /&gt;
To enhance the security of your account you can add new MFA methods and Opt-in to using MFA before the requirement starts for all users. If you are using MFA already you can use the instructions below to add MFA methods. &lt;br /&gt;
&lt;br /&gt;
== MFA Options Available ==&lt;br /&gt;
=== Microsoft Authenticator App (Recommended) ===&lt;br /&gt;
* A secure and seamless option that uses your smartphone to approve sign-ins with a notification or a one-time passcode.&lt;br /&gt;
* We do not support other authenticator apps besides the Microsoft Authenticator App and will not be able to assist you with them.&lt;br /&gt;
* Can be set up off-campus.&lt;br /&gt;
Learn more: [[Microsoft Authenticator Setup|Set up the Microsoft Authenticator App]]&lt;br /&gt;
&lt;br /&gt;
=== Phone (SMS or Voice Call) ===&lt;br /&gt;
* Receive a verification code via text message or a phone call.&lt;br /&gt;
* Can also be set up off-campus.&lt;br /&gt;
Learn more: [[MFA - Alternative Authentication Methods]]&lt;br /&gt;
&lt;br /&gt;
=== Hardware Token ===&lt;br /&gt;
* A physical device we issue that generates a one-time passcode.&lt;br /&gt;
* Requires you to visit campus to receive and set up the token.&lt;br /&gt;
Learn more: [[MFA - Alternative Authentication Methods]]&lt;br /&gt;
&lt;br /&gt;
== What’s Next? ==&lt;br /&gt;
Choose your preferred method. We strongly recommend using the '''[[Authenticator Setup|Microsoft Authenticator App]]''' for security and convenience. If you wish to choose an option other than the Authenticator App click on the link '''I want to setup a different option'''. &lt;br /&gt;
&lt;br /&gt;
[[File:Choose mfa option.png|thumbnail|center|Choose other MFA option]]&lt;br /&gt;
&lt;br /&gt;
Follow the setup instructions for your chosen method:&lt;br /&gt;
* [[Authenticator Setup|Set up the Microsoft Authenticator App]]&lt;br /&gt;
* [[MFA - Alternative Authentication Methods|Set up SMS or Voice Call]]&lt;br /&gt;
* [[MFA - Alternative Authentication Methods|Set up a Hardware Token]]&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_Opt_in_for_Existing_Users&amp;diff=47728</id>
		<title>MFA Opt in for Existing Users</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_Opt_in_for_Existing_Users&amp;diff=47728"/>
				<updated>2026-01-15T00:17:06Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
[[File:Evergreen-MFA-icon.png|left|100px]]MFA (Multi-Factor Authentication) provides an additional layer of protection by verifying your identity through multiple methods. &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Your account will require MFA, here are your options.&lt;br /&gt;
|content=&lt;br /&gt;
To enhance the security of your account you can add new MFA methods and Opt-in to using MFA before the requirement starts for all users. If you are using MFA already you can use the instructions below to add MFA methods.  If you would like to Opt-in early add one or more options below and then go to [https://evergreen0.sharepoint.com/:l:/s/MFAImplementationProject/JADKtfKFO2I-SaemscMuIltVARxb3MSvP_oWtUbE6soPK5I?nav=YzQ3MWM2NDUtNTA3NS00Mzg4LTg3ZTYtOWFlMTAwODA5OTZj Opt-in Now].&lt;br /&gt;
&lt;br /&gt;
== MFA Options Available ==&lt;br /&gt;
=== Microsoft Authenticator App (Recommended) ===&lt;br /&gt;
* A secure and seamless option that uses your smartphone to approve sign-ins with a notification or a one-time passcode.&lt;br /&gt;
* We do not support other authenticator apps besides the Microsoft Authenticator App and will not be able to assist you with them.&lt;br /&gt;
* Can be set up off-campus.&lt;br /&gt;
Learn more: [[Microsoft Authenticator Setup|Set up the Microsoft Authenticator App]]&lt;br /&gt;
&lt;br /&gt;
=== Phone (SMS or Voice Call) ===&lt;br /&gt;
* Receive a verification code via text message or a phone call.&lt;br /&gt;
* Can also be set up off-campus.&lt;br /&gt;
Learn more: [[MFA - Alternative Authentication Methods]]&lt;br /&gt;
&lt;br /&gt;
=== Hardware Token ===&lt;br /&gt;
* A physical device we issue that generates a one-time passcode.&lt;br /&gt;
* Requires you to visit campus to receive and set up the token.&lt;br /&gt;
Learn more: [[MFA - Alternative Authentication Methods]]&lt;br /&gt;
&lt;br /&gt;
== What’s Next? ==&lt;br /&gt;
Choose your preferred method. We strongly recommend using the '''[[Authenticator Setup|Microsoft Authenticator App]]''' for security and convenience. If you wish to choose an option other than the Authenticator App click on the link '''I want to setup a different option'''. &lt;br /&gt;
&lt;br /&gt;
[[File:Choose mfa option.png|thumbnail|center|Choose other MFA option]]&lt;br /&gt;
&lt;br /&gt;
Follow the setup instructions for your chosen method:&lt;br /&gt;
* [[Authenticator Setup|Set up the Microsoft Authenticator App]]&lt;br /&gt;
* [[MFA - Alternative Authentication Methods|Set up SMS or Voice Call]]&lt;br /&gt;
* [[MFA - Alternative Authentication Methods|Set up a Hardware Token]]&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=47688</id>
		<title>MFA - Alternative Authentication Methods</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=47688"/>
				<updated>2025-12-15T23:23:44Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
[[File:Evergreen-MFA-icon.png|left|100px]]If it is not possible for you to use the Authenticator app you can use SMS, a voice call, or we can issue a hardware MFA token. &lt;br /&gt;
|content=&lt;br /&gt;
Note: These options may add some complexity for you. We encourage everyone to use the [[Microsoft Authenticator Setup|Microsoft Authenticator App]] whenever possible.&lt;br /&gt;
&lt;br /&gt;
===SMS or Voice Calls on Your Phone===&lt;br /&gt;
This option is useful if you don’t have a smartphone available for the Authenticator App but do have a cell phone. However, it is less secure and should only be used if other methods are unavailable. It does require you to have cell services or be connected to Wi-Fi calling to work.&lt;br /&gt;
&lt;br /&gt;
====How to Set Up SMS/Voice Call MFA:====&lt;br /&gt;
# Go to Your Security Info Page: Visit https://mysignins.microsoft.com/security-info.&lt;br /&gt;
# Add Your Phone Number: Click + Add Method and select Phone. Enter your phone number and choose Text me a code (SMS) or Call me (voice).&lt;br /&gt;
# Verify Your Setup:&lt;br /&gt;
*For SMS: Enter the code sent to your phone.&lt;br /&gt;
*For Voice Call: Answer the call and follow the instructions to verify.&lt;br /&gt;
&lt;br /&gt;
====Connect to the Evergreen Secure network to make MFA more robust====&lt;br /&gt;
* On your phone connect to [https://helpwiki.evergreen.edu/wiki/index.php/Connecting_to_the_Network Evergreen Secure] Wi-Fi network.&lt;br /&gt;
* You can also turn on Wi-Fi Calling on your phone for more robust MFA service. Search the Settings on your phone to turn on Wi-Fi Calling.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Hardware MFA Tokens===&lt;br /&gt;
A hardware MFA Token is a small device about the size of a thumb drive. This device has a small screen on it displaying a number that frequently changes. When logging into an application protected by M365 you will need to type in the current number from the MFA token as your second factor. This means to use your M365 account you will always need to carry the MFA token to do so.&lt;br /&gt;
&lt;br /&gt;
====Getting an MFA Token issued====&lt;br /&gt;
# If you need to be issued one of these, contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] to schedule a time to come into do this. &lt;br /&gt;
# It will probably take about 10 minutes to do this. If you have an Evergreen issued laptop and can bring it with you it will make the process faster.&lt;br /&gt;
# If you were issued a MFA Token but were not able to activate it at TSC please follow the instructions below.&lt;br /&gt;
## Go to https://mysignins.microsoft.com/security-info&lt;br /&gt;
## Select &amp;quot;+ Add sign-in Method&amp;quot;&lt;br /&gt;
## Chose Hardware token&lt;br /&gt;
## Follow the instructions on the screen&lt;br /&gt;
&lt;br /&gt;
Please note that any existing MFA tokens you were issued for the previous system are not usable with this new system. &lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Template:MFA&amp;diff=47685</id>
		<title>Template:MFA</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Template:MFA&amp;diff=47685"/>
				<updated>2025-12-15T21:14:08Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;'''Multifactor Auth'''&lt;br /&gt;
* [[Multi-Factor Authentication|About MFA]]&lt;br /&gt;
* [[MFA for New Users]]&lt;br /&gt;
* [[MFA Opt in for Existing Users]]&lt;br /&gt;
* [[Microsoft Authenticator Setup]]&lt;br /&gt;
* [[MFA - Alternative Authentication Methods|MFA - Alternative Authentication]]&lt;br /&gt;
* [[Multi-Factor Authentication - User Guide/FAQ|MFA - User Guide/FAQ]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_Opt_in_for_Existing_Users&amp;diff=47684</id>
		<title>MFA Opt in for Existing Users</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_Opt_in_for_Existing_Users&amp;diff=47684"/>
				<updated>2025-12-15T20:52:48Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Created page with &amp;quot;{{TwoColumn|lead=  100pxMFA (Multi-Factor Authentication) provides an additional layer of protection by verifying your identity through mu...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
[[File:Evergreen-MFA-icon.png|left|100px]]MFA (Multi-Factor Authentication) provides an additional layer of protection by verifying your identity through multiple methods. &lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Your account will require MFA, here are your options.&lt;br /&gt;
|content=&lt;br /&gt;
To enhance the security of your account you can add new MFA methods and Opt-in to using MFA before the requirement starts for all users. If you are using MFA already you can use the instructions below to add MFA methods.  If you would like to Opt-in early add one or more options below and then go to [https://evergreen0.sharepoint.com/:l:/s/MFAImplementationProject/JADKtfKFO2I-SaemscMuIltVARxb3MSvP_oWtUbE6soPK5I?nav=YzQ3MWM2NDUtNTA3NS00Mzg4LTg3ZTYtOWFlMTAwODA5OTZj Early Opt-in].&lt;br /&gt;
&lt;br /&gt;
== MFA Options Available ==&lt;br /&gt;
=== Microsoft Authenticator App (Recommended) ===&lt;br /&gt;
* A secure and seamless option that uses your smartphone to approve sign-ins with a notification or a one-time passcode.&lt;br /&gt;
* We do not support other authenticator apps besides the Microsoft Authenticator App and will not be able to assist you with them.&lt;br /&gt;
* Can be set up off-campus.&lt;br /&gt;
Learn more: [[Microsoft Authenticator Setup|Set up the Microsoft Authenticator App]]&lt;br /&gt;
&lt;br /&gt;
=== Phone (SMS or Voice Call) ===&lt;br /&gt;
* Receive a verification code via text message or a phone call.&lt;br /&gt;
* Can also be set up off-campus.&lt;br /&gt;
Learn more: [[MFA - Alternative Authentication Methods]]&lt;br /&gt;
&lt;br /&gt;
=== Hardware Token ===&lt;br /&gt;
* A physical device we issue that generates a one-time passcode.&lt;br /&gt;
* Requires you to visit campus to receive and set up the token.&lt;br /&gt;
Learn more: [[MFA - Alternative Authentication Methods]]&lt;br /&gt;
&lt;br /&gt;
== What’s Next? ==&lt;br /&gt;
Choose your preferred method. We strongly recommend using the '''[[Authenticator Setup|Microsoft Authenticator App]]''' for security and convenience. If you wish to choose an option other than the Authenticator App click on the link '''I want to setup a different option'''. &lt;br /&gt;
&lt;br /&gt;
[[File:Choose mfa option.png|thumbnail|center|Choose other MFA option]]&lt;br /&gt;
&lt;br /&gt;
Follow the setup instructions for your chosen method:&lt;br /&gt;
* [[Authenticator Setup|Set up the Microsoft Authenticator App]]&lt;br /&gt;
* [[MFA - Alternative Authentication Methods|Set up SMS or Voice Call]]&lt;br /&gt;
* [[MFA - Alternative Authentication Methods|Set up a Hardware Token]]&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication&amp;diff=47683</id>
		<title>Multi-Factor Authentication</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication&amp;diff=47683"/>
				<updated>2025-12-15T20:47:24Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
[[File:Evergreen-MFA-icon.png|left|100px]]Multifactor authentication or MFA, is a method for securing an account with multiple means of verifying your identity.&lt;br /&gt;
|content=&lt;br /&gt;
&amp;lt;br /&amp;gt;&lt;br /&gt;
=== What is Multifactor authentication? ===&lt;br /&gt;
Multifactor authentication (MFA) uses two different forms of authentication: what you know, such as a password, and what you have, such as the [[Microsoft Authenticator Setup|Microsoft Authenticator app]]. &lt;br /&gt;
&lt;br /&gt;
=== Is MFA required? ===&lt;br /&gt;
Yes, MFA is required. See the [[Multi-Factor Authentication - User Guide/FAQ|User Guide/FAQ]] for more information.&lt;br /&gt;
&lt;br /&gt;
===Why do I need to use MFA?===&lt;br /&gt;
Multifactor authentication can protect access to your account, personal information, and college data if a malicious actor obtains your password. Having multiple requirements to verify identity when logging into services is the best form of protection against phishing attacks, which have become much more common in the last few years. &lt;br /&gt;
&lt;br /&gt;
===Getting Started with MFA===&lt;br /&gt;
* [https://evergreen0.sharepoint.com/:l:/s/MFAImplementationProject/JADKtfKFO2I-SaemscMuIltVARxb3MSvP_oWtUbE6soPK5I?nav=YzQ3MWM2NDUtNTA3NS00Mzg4LTg3ZTYtOWFlMTAwODA5OTZj Request MFA activation] (Microsoft form)&lt;br /&gt;
* [[MFA for New Users|New MFA Users]] or those newly required to use MFA&lt;br /&gt;
* [[MFA Opt in for Existing Users|Opt in MFA Users]] Opt in to using MFA early&lt;br /&gt;
* Learn how to [[Microsoft Authenticator Setup|Setup the Microsoft Authenticator App]]&lt;br /&gt;
* More answers about MFA? See: [[Multifactor Auth - Frequently Asked Questions|MFA Frequently Asked Questions]]&lt;br /&gt;
&lt;br /&gt;
===Connect to the Evergreen Secure network to make MFA more robust===&lt;br /&gt;
* On your phone connect to [https://helpwiki.evergreen.edu/wiki/index.php/Connecting_to_the_Network Evergreen Secure] Wi-Fi network.&lt;br /&gt;
* You can also turn on Wi-Fi Calling on your phone for more robust MFA service. Search the Settings on your phone to turn on Wi-Fi Calling.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
[[Category:MFA]]&lt;br /&gt;
{{DEFAULTSORT:Multifactor Authentication}}&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=47682</id>
		<title>Microsoft Authenticator Setup</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=47682"/>
				<updated>2025-12-15T20:40:53Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
[[File:Evergreen-MFA-icon.png|left|100px]]The Microsoft Authenticator App is the recommended option for Multi-Factor Authentication (MFA). It provides a secure, convenient way to verify your identity using notifications or one-time passcodes (OTP) on your smartphone. &lt;br /&gt;
|content=&lt;br /&gt;
Follow the steps below to set up MFA using the Microsoft Authenticator App. The webpages you see when logging in after MFA required will walk you through the steps but we are also providing written instructions to help you.&lt;br /&gt;
&lt;br /&gt;
=== Step 1 (for new users): Start the Setup Process ===&lt;br /&gt;
&lt;br /&gt;
* Sign in to your account at [https://my.evergreen.edu https://my.evergreen.edu].&lt;br /&gt;
* You will see the '''&amp;quot;Keep your account secure&amp;quot;''' screen, as shown below:&lt;br /&gt;
* By default, the system will guide you to set up the '''Microsoft Authenticator App'''. This is the preferred method for MFA.&lt;br /&gt;
&lt;br /&gt;
[[File:Keep your account secure screen.png|thumbnail|center|Keep your account secure]]&lt;br /&gt;
[[File:Choose_authenticator.png|thumbnail|center|Choose Authenticator]]&lt;br /&gt;
&lt;br /&gt;
=== Step 1 (for existing users): Start the Setup Process === &lt;br /&gt;
&lt;br /&gt;
* Sign to your account at [https://mysignins.microsoft.com/security-info https://mysignins.microsoft.com/security-info].&lt;br /&gt;
* Click on &amp;quot;+ Add sign-in method&amp;quot;&lt;br /&gt;
* Select &amp;quot;Microsoft Authenticator and follow the on screen instructions.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=== Step 2: Download the Microsoft Authenticator App ===&lt;br /&gt;
* Install the app on your smartphone:&lt;br /&gt;
** For iOS: [https://apps.apple.com/app/microsoft-authenticator/id983156458 Download from the App Store]&lt;br /&gt;
** For Android: [https://play.google.com/store/apps/details?id=com.azure.authenticator Download from Google Play]&lt;br /&gt;
* Once the app is installed, return to the setup page on your computer and click '''Next'''.&lt;br /&gt;
&lt;br /&gt;
=== Step 3: Link Your Account to the App ===&lt;br /&gt;
* The setup page will display a QR code for you to scan.&lt;br /&gt;
* Open the Microsoft Authenticator App on your phone:&lt;br /&gt;
** Tap '''Add Account'''.&lt;br /&gt;
** Select '''Work or School Account'''.&lt;br /&gt;
* Use your phone’s camera to scan the QR code on the setup page.&lt;br /&gt;
&lt;br /&gt;
=== Step 4: Verify and Complete the Setup ===&lt;br /&gt;
#After scanning the QR code, the app will link to your Evergreen account. (Initially this will display your temporary username that you used to setup your account but it will automatically adjust to your updated UPN/email address/username in the next few days.)&lt;br /&gt;
#A test notification will be sent to your app.&lt;br /&gt;
#Approve the notification on your phone to confirm that the app is working.&lt;br /&gt;
#Once verified, click '''Next''' on the setup page to complete the process.&lt;br /&gt;
&lt;br /&gt;
=== Tips for Using the Authenticator App ===&lt;br /&gt;
* '''Backup Your App:''' Enable cloud backup in the app settings to save your accounts securely.&lt;br /&gt;
* '''Notifications Not Working?''' Ensure notifications are enabled for the app in your phone settings.&lt;br /&gt;
* '''Lost Your Phone?''' Add a secondary MFA method (e.g., phone or token) as a backup.&lt;br /&gt;
&lt;br /&gt;
=== Need Help? ===&lt;br /&gt;
If you encounter any issues during setup, contact the Technology Support Center:&lt;br /&gt;
* Visit [https://help.evergreen.edu https://help.evergreen.edu].&lt;br /&gt;
* Stop by the support desk on campus for in-person assistance.&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=46380</id>
		<title>Multi-Factor Authentication - User Guide/FAQ</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=46380"/>
				<updated>2025-01-24T21:43:17Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
[[File:Evergreen-MFA-icon.png|left|100px]]Here you'll find answers to common questions about using MFA at Evergreen.&lt;br /&gt;
|content=&lt;br /&gt;
&amp;lt;br /&amp;gt;&lt;br /&gt;
see below:&lt;br /&gt;
__TOC__&lt;br /&gt;
...&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=== Use Microsoft Authenticator with Face ID or Passcode on iOS ===&lt;br /&gt;
Did you know you can streamline using the Microsoft Authenticator App on iOS by allowing it to unlock using Face ID or your phone's passcode?&lt;br /&gt;
&lt;br /&gt;
==== Steps to Enable: ====&lt;br /&gt;
* Open your iPhone settings.&lt;br /&gt;
* Go to '''Settings → Face ID &amp;amp; Passcode'''.&lt;br /&gt;
* Select '''Other Apps''' and enable Face ID for the Microsoft Authenticator App.&lt;br /&gt;
&lt;br /&gt;
This makes accessing your authentication prompts faster and more secure while still maintaining ease of use.&lt;br /&gt;
&lt;br /&gt;
=== Use Biometrics to Unlock Microsoft Authenticator on Android ===&lt;br /&gt;
On Android devices, you can configure biometric authentication (like fingerprint or face unlock) for specific apps, including Microsoft Authenticator, even if your phone unlocks with a passcode.&lt;br /&gt;
&lt;br /&gt;
==== Steps to Enable: ====&lt;br /&gt;
* Open the '''Microsoft Authenticator App''' on your Android phone.&lt;br /&gt;
* Tap the '''three-dot menu''' (or your account icon) in the top-right corner.&lt;br /&gt;
* Go to '''Settings'''.&lt;br /&gt;
* Enable the '''App Lock''' option.&lt;br /&gt;
* Follow the prompts to allow the app to use your phone's biometric authentication method (e.g., fingerprint or face unlock).&lt;br /&gt;
&lt;br /&gt;
This allows you to unlock your phone with a passcode and quickly access the Authenticator App with biometrics for added convenience.&lt;br /&gt;
&lt;br /&gt;
=== Use One-Time Password Codes Without Data Service ===&lt;br /&gt;
If you're in a location where your phone doesn’t have data service, you can still use the Microsoft Authenticator App to complete MFA.&lt;br /&gt;
&lt;br /&gt;
The app generates a '''one-time password code (OTP)''' even without an internet connection.&lt;br /&gt;
Simply open the Authenticator App, click on your Evergreen account, and use the code displayed under your account name.&lt;br /&gt;
&lt;br /&gt;
This ensures you can always log in, even in areas with limited connectivity.&lt;br /&gt;
&lt;br /&gt;
=== Can I use my personal smartphone, tablet, or mobile phone for MFA? ===&lt;br /&gt;
Yes! The university values personal choice and recognizes the convenience of using a personal device for MFA. The Microsoft Authenticator we will primarily be using runs on both iOS and Android. &lt;br /&gt;
&lt;br /&gt;
=== Can employees use a personal device for MFA, even for conducting university business? ===&lt;br /&gt;
Yes! Employees can use personal devices for MFA, even for university business.&lt;br /&gt;
&lt;br /&gt;
=== How can I troubleshoot my MFA access? ===&lt;br /&gt;
To troubleshoot your MFA access, please ensure your Microsoft Authenticator app is adequately set up and your device is connected to the internet. If issues persist, contact the Technology Support Center at support@evergreen.edu or request help at help.evergreen.edu.&lt;br /&gt;
&lt;br /&gt;
=== Will my device be subject to a public records request because it is used for MFA? ===&lt;br /&gt;
No. If you use the Microsoft Authenticator app, there will be no record on your device. All authentication records are stored in the Microsoft Azure cloud, and any information on your devices would be redundant.&lt;br /&gt;
&lt;br /&gt;
=== Why is the Microsoft Authenticator app requesting a 4-digit PIN or Face ID? ===&lt;br /&gt;
Microsoft Authenticator enables app lock by default. App lock uses your phone's security features. So, in addition to unlocking your phone, you must also unlock the Microsoft Authenticator app. For example, if you use a 4-digit PIN to secure your phone, you must use that same 4-digit PIN to unlock the Authenticator app. Similarly, if you use an Apple phone and have Face ID enabled, it will require that.&lt;br /&gt;
&lt;br /&gt;
You may disable Microsoft's Authenticator app lock by following these steps:&lt;br /&gt;
# Open the Microsoft Authenticator app.&lt;br /&gt;
# In the top right-hand corner, select '''three horizontal dots'''.&lt;br /&gt;
# Select '''Settings'''.&lt;br /&gt;
# Under Security, toggle '''App Lock''' to off.&lt;br /&gt;
&lt;br /&gt;
=== Why does my Authenticator app display advertisements? ===&lt;br /&gt;
If your authenticator app displays advertisements, you are using a third-party authenticator app. Evergreen strongly recommends that Greener community members use the [https://www.microsoft.com/en-us/security/mobile-authenticator-app#primaryR3 Microsoft Authenticator app]. '' The Microsoft Authenticator app does not display advertisements. ''&lt;br /&gt;
&lt;br /&gt;
You may view our [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]] guide. This guide will walk you through adding a different method, such as the Microsoft Authenticator app, and removing the third-party authenticator app.&lt;br /&gt;
&lt;br /&gt;
=== What applications require MFA? ===&lt;br /&gt;
* Initially, only my.evergreen.edu for faculty will require it.&lt;br /&gt;
&lt;br /&gt;
Eventually, most applications, including the following, will require it.&lt;br /&gt;
&lt;br /&gt;
* Canvas&lt;br /&gt;
* Microsoft Office products&lt;br /&gt;
* Banner&lt;br /&gt;
* And several of our other web-based applications&lt;br /&gt;
&lt;br /&gt;
=== How often do I have to re-authenticate? ===&lt;br /&gt;
You may be prompted more frequently if you use a VPN, use multiple computers, or frequently clear your browser cache.&lt;br /&gt;
&lt;br /&gt;
=== I have nothing confidential in my account; why should I care about MFA? ===&lt;br /&gt;
Most attackers are interested in using your username and password to send hundreds or thousands of phishing messages to other faculty, staff, and students to compromise their computers and gain access to sensitive information. Another common tactic is for hackers to alter your direct deposit information to deposit your paycheck or financial aid into their account instead of yours.&lt;br /&gt;
&lt;br /&gt;
=== What are the benefits of using MFA? ===&lt;br /&gt;
The main benefit of using multifactor authentication is a significant increase in the protection of your account. If you receive a security code or push notification when you are not trying to log in to your account, you'll immediately know that someone else is attempting to do so. If this does happen, you should [[Forgot_My_Password|change your password]] and call the Technology Support Center at (360) 867-6627 or support@evergreen.edu. Alternatively, you may submit a help request at help.evergreen.edu.&lt;br /&gt;
* Two-factor adds an extra barrier between your personal information and malicious people, emphasizing the importance of protecting your personal and sensitive information.&lt;br /&gt;
* Two-factor can help keep attackers from accessing your email, documents, financial, personal, and health information, or research data.&lt;br /&gt;
* Two-factor reduces the risk of hackers using your Evergreen account to perform harmful activities.&lt;br /&gt;
* Two-factor helps protect Evergreens systems.&lt;br /&gt;
&lt;br /&gt;
=== Will I be prompted for MFA on campus? ===&lt;br /&gt;
Initially, in most cases, you will be prompted for MFA on campus. We hope to use your location (physical presence on campus) as a second means of authentication. Several other ongoing projects will allow us to do this, but we will not have this ability until they are complete.  Some applications on campus that provide access to sensitive information may still require you to use MFA.&lt;br /&gt;
&lt;br /&gt;
=== I don't have access to one of my authentication methods, and I have an urgent need for access ===&lt;br /&gt;
If you do not have access to any authentication methods and need access urgently, a temporary access pass can be issued. A temporary access pass isn't intended as a primary authentication method. Still, it is an option for accessing your account in an emergency when you cannot access your previously configured methods. You may receive a pass by contacting The Technology Support Center. We will work with you on its usage and limitations and assist you with establishing a long-term authentication solution upon granting a temporary access pass. The TSC will require you to prove that you are in fact you though various means before issuing a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What can I use as a second factor for MFA? ===&lt;br /&gt;
The Microsoft Authenticator app for smart devices is recommended as your primary second authentication factor. It is the most convenient, robust, and reliable method. For instructions on how to set up the app, please review the [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]].&lt;br /&gt;
&lt;br /&gt;
Please review our [[MFA - Alternative Authentication Methods]]  article for details on alternative options.&lt;br /&gt;
&lt;br /&gt;
=== Can I use multiple forms of MFA at the same time? ===&lt;br /&gt;
Yes. Having multiple forms configured is advantageous as you can use one form as a backup if your primary form fails. You will only be required to provide one of your available methods when prompted for MFA and can choose which method when prompted. If you have an older phone that you level stored in a safe location you can also install and setup Microsoft Authenticator it so that you have a backup device just in case. &lt;br /&gt;
&lt;br /&gt;
=== Will MFA work on my phone if I lose cell service and wireless networking? ===&lt;br /&gt;
Yes. If you have installed the Microsoft Authenticator app on your mobile device, you can open the app, tap on your account, and view a one-time password code. You can use this code just like an SMS text message. When authenticating, you may have to choose &amp;quot;Sign in another way&amp;quot; after entering your password and being prompted for MFA. This code is generated using your device's time, so it will work as long as your device's time is accurate within 30 seconds.&lt;br /&gt;
&lt;br /&gt;
If your only configured method is receiving a text message or phone call, you will need to contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] for a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What if I cannot access my primary MFA device and get prompted for MFA? ===&lt;br /&gt;
If you have configured a [[MFA - Alternative Authentication Methods]] method, you may choose to sign in another way during MFA. If you do not have an alternate method configured, you must contact [https://www.evergreen.edu/offices-services/technology-support-center Technolgy Support Center] for assistance.&lt;br /&gt;
&lt;br /&gt;
=== Are there problems with MFA when traveling? ===&lt;br /&gt;
If you plan to travel, you should configure the Microsoft Authenticator app on a smart device. The authenticator app contains functionality for displaying a rotating code that does not require cellular or internet connectivity to function. &lt;br /&gt;
&lt;br /&gt;
=== How can I get MFA support? ===&lt;br /&gt;
Technical support for MFA is available from the Technology Support Center during business hours or from your technical support staff.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===How will the college launch MFA?===&lt;br /&gt;
Evergreen is implementing multifactor authentication (MFA) to strengthen the security of our digital systems and protect sensitive information. With the increasing sophistication of cyber threats, relying solely on passwords leaves accounts vulnerable to unauthorized access. The primary method for MFA will be through the Microsoft Authenticator app, which provides a second layer of verification to ensure that accounts remain secure even if a password is compromised. This transition is a vital part of our broader initiative to safeguard the college’s data, protect our personal information, and maintain the privacy and integrity of our academic and administrative systems.&lt;br /&gt;
&lt;br /&gt;
The rollout of MFA will extend to staff in the upcoming Winter quarter, ensuring all administrative personnel benefit from the same enhanced security measures. This phased approach allows the college to provide tailored support and training to each group, ensuring a smooth transition. Following the successful implementation for staff, MFA will be introduced to students in the Spring quarter. By staggering the rollout, we aim to minimize disruption while prioritizing the protection of all users and their access to critical resources. Clear communication, training, and resources will be available to guide everyone through the process.&lt;br /&gt;
&lt;br /&gt;
== Common Problems ==&lt;br /&gt;
&lt;br /&gt;
===I am buying a new phone. How do I am sure that I can still use MFA===&lt;br /&gt;
Follow the instructions for setting up MFA on your new phone before you reset or otherwise get rid of your old phone.  [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]] You can actually have several devices setup with the Authenticator app at once. This will make it easy for you to switch to your new phone. &lt;br /&gt;
&lt;br /&gt;
=== I am getting prompted for MFA at every logon. ===&lt;br /&gt;
This problem may be due to a browser setting. Check to see if your browser is set to clear cookies every time it is closed. This setting will cause this behavior. Using incognito browsing will also prompt for MFA each time you log in.&lt;br /&gt;
&lt;br /&gt;
=== I did not get a push notification from the Microsoft Authenticator app. ===&lt;br /&gt;
You must have internet service for the push notification to work. Having your phone on Do Not Disturb or Focused mode may also prevent the notification from being displayed. Occasionally, you may need to manually open the Microsoft Authenticator app first for the popup to appear.&lt;br /&gt;
&lt;br /&gt;
If you still have not received the push notification, you may sign in another way from the authentication prompt. You can then choose to use a verification code. To retrieve the code, open the Microsoft Authenticator app and tap on your account. You will see a six-digit code that rotates every 30 seconds that will be used to verify your identity.&lt;br /&gt;
&lt;br /&gt;
If you continue to have trouble authenticating, please contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center].&lt;br /&gt;
&lt;br /&gt;
===Why Am I Seeing the Old Login Page for my.evergreen.edu?===&lt;br /&gt;
When I try to log in to my.evergreen.edu, I see the old login page (green text on a white background) before being redirected to the new login page (trees in the background). What’s going on?&lt;br /&gt;
&lt;br /&gt;
In the fall of 2024, we updated the login system for my.evergreen.edu. We switched from the old CAS-based system (green on white) to a new system that directly uses Microsoft 365 (M365) with a trees-themed background.&lt;br /&gt;
&lt;br /&gt;
If you are still being redirected to the old login page before reaching the new one, it’s likely due to an outdated bookmark or link.&lt;br /&gt;
&lt;br /&gt;
How to Fix It:&lt;br /&gt;
&lt;br /&gt;
* Check your bookmarks and update them to point directly to https://my.evergreen.edu.&lt;br /&gt;
* If you are clicking a link on an Evergreen webpage or site that leads to the old login page, please report the issue at https://help.evergreen.edu.&lt;br /&gt;
&lt;br /&gt;
Updating your bookmarks and reporting outdated links will help ensure a smoother login experience for everyone.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=46314</id>
		<title>Multi-Factor Authentication - User Guide/FAQ</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=46314"/>
				<updated>2025-01-13T19:53:03Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
[[File:Evergreen-MFA-icon.png|left|100px]]Here you'll find answers to common questions about using MFA at Evergreen.&lt;br /&gt;
|content=&lt;br /&gt;
&amp;lt;br /&amp;gt;&lt;br /&gt;
see below:&lt;br /&gt;
__TOC__&lt;br /&gt;
...&lt;br /&gt;
=== Can I use my personal smartphone, tablet, or mobile phone for MFA? ===&lt;br /&gt;
Yes! The university values personal choice and recognizes the convenience of using a personal device for MFA. The Microsoft Authenticator we will primarily be using runs on both iOS and Android. &lt;br /&gt;
&lt;br /&gt;
=== Can employees use a personal device for MFA, even for conducting university business? ===&lt;br /&gt;
Yes! Employees can use personal devices for MFA, even for university business.&lt;br /&gt;
&lt;br /&gt;
=== How can I troubleshoot my MFA access? ===&lt;br /&gt;
To troubleshoot your MFA access, please ensure your Microsoft Authenticator app is adequately set up and your device is connected to the internet. If issues persist, contact the Technology Support Center at support@evergreen.edu or request help at help.evergreen.edu.&lt;br /&gt;
&lt;br /&gt;
=== Will my device be subject to a public records request because it is used for MFA? ===&lt;br /&gt;
No. If you use the Microsoft Authenticator app, there will be no record on your device. All authentication records are stored in the Microsoft Azure cloud, and any information on your devices would be redundant.&lt;br /&gt;
&lt;br /&gt;
=== Why is the Microsoft Authenticator app requesting a 4-digit PIN or Face ID? ===&lt;br /&gt;
Microsoft Authenticator enables app lock by default. App lock uses your phone's security features. So, in addition to unlocking your phone, you must also unlock the Microsoft Authenticator app. For example, if you use a 4-digit PIN to secure your phone, you must use that same 4-digit PIN to unlock the Authenticator app. Similarly, if you use an Apple phone and have Face ID enabled, it will require that.&lt;br /&gt;
&lt;br /&gt;
You may disable Microsoft's Authenticator app lock by following these steps:&lt;br /&gt;
# Open the Microsoft Authenticator app.&lt;br /&gt;
# In the top right-hand corner, select '''three horizontal dots'''.&lt;br /&gt;
# Select '''Settings'''.&lt;br /&gt;
# Under Security, toggle '''App Lock''' to off.&lt;br /&gt;
&lt;br /&gt;
=== Why does my Authenticator app display advertisements? ===&lt;br /&gt;
If your authenticator app displays advertisements, you are using a third-party authenticator app. Evergreen strongly recommends that Greener community members use the [https://www.microsoft.com/en-us/security/mobile-authenticator-app#primaryR3 Microsoft Authenticator app]. '' The Microsoft Authenticator app does not display advertisements. ''&lt;br /&gt;
&lt;br /&gt;
You may view our [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]] guide. This guide will walk you through adding a different method, such as the Microsoft Authenticator app, and removing the third-party authenticator app.&lt;br /&gt;
&lt;br /&gt;
=== What applications require MFA? ===&lt;br /&gt;
* Initially, only my.evergreen.edu for faculty will require it.&lt;br /&gt;
&lt;br /&gt;
Eventually, most applications, including the following, will require it.&lt;br /&gt;
&lt;br /&gt;
* Canvas&lt;br /&gt;
* Microsoft Office products&lt;br /&gt;
* Banner&lt;br /&gt;
* And several of our other web-based applications&lt;br /&gt;
&lt;br /&gt;
=== How often do I have to re-authenticate? ===&lt;br /&gt;
You may be prompted more frequently if you use a VPN, use multiple computers, or frequently clear your browser cache.&lt;br /&gt;
&lt;br /&gt;
=== I have nothing confidential in my account; why should I care about MFA? ===&lt;br /&gt;
Most attackers are interested in using your username and password to send hundreds or thousands of phishing messages to other faculty, staff, and students to compromise their computers and gain access to sensitive information. Another common tactic is for hackers to alter your direct deposit information to deposit your paycheck or financial aid into their account instead of yours.&lt;br /&gt;
&lt;br /&gt;
=== What are the benefits of using MFA? ===&lt;br /&gt;
The main benefit of using multifactor authentication is a significant increase in the protection of your account. If you receive a security code or push notification when you are not trying to log in to your account, you'll immediately know that someone else is attempting to do so. If this does happen, you should [[Forgot_My_Password|change your password]] and call the Technology Support Center at (360) 867-6627 or support@evergreen.edu. Alternatively, you may submit a help request at help.evergreen.edu.&lt;br /&gt;
* Two-factor adds an extra barrier between your personal information and malicious people, emphasizing the importance of protecting your personal and sensitive information.&lt;br /&gt;
* Two-factor can help keep attackers from accessing your email, documents, financial, personal, and health information, or research data.&lt;br /&gt;
* Two-factor reduces the risk of hackers using your Evergreen account to perform harmful activities.&lt;br /&gt;
* Two-factor helps protect Evergreens systems.&lt;br /&gt;
&lt;br /&gt;
=== Will I be prompted for MFA on campus? ===&lt;br /&gt;
Initially, in most cases, you will be prompted for MFA on campus. We hope to use your location (physical presence on campus) as a second means of authentication. Several other ongoing projects will allow us to do this, but we will not have this ability until they are complete.  Some applications on campus that provide access to sensitive information may still require you to use MFA.&lt;br /&gt;
&lt;br /&gt;
=== I don't have access to one of my authentication methods, and I have an urgent need for access ===&lt;br /&gt;
If you do not have access to any authentication methods and need access urgently, a temporary access pass can be issued. A temporary access pass isn't intended as a primary authentication method. Still, it is an option for accessing your account in an emergency when you cannot access your previously configured methods. You may receive a pass by contacting The Technology Support Center. We will work with you on its usage and limitations and assist you with establishing a long-term authentication solution upon granting a temporary access pass. The TSC will require you to prove that you are in fact you though various means before issuing a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What can I use as a second factor for MFA? ===&lt;br /&gt;
The Microsoft Authenticator app for smart devices is recommended as your primary second authentication factor. It is the most convenient, robust, and reliable method. For instructions on how to set up the app, please review the [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]].&lt;br /&gt;
&lt;br /&gt;
Please review our [[MFA - Alternative Authentication Methods]]  article for details on alternative options.&lt;br /&gt;
&lt;br /&gt;
=== Can I use multiple forms of MFA at the same time? ===&lt;br /&gt;
Yes. Having multiple forms configured is advantageous as you can use one form as a backup if your primary form fails. You will only be required to provide one of your available methods when prompted for MFA and can choose which method when prompted. If you have an older phone that you level stored in a safe location you can also install and setup Microsoft Authenticator it so that you have a backup device just in case. &lt;br /&gt;
&lt;br /&gt;
=== Will MFA work on my phone if I lose cell service and wireless networking? ===&lt;br /&gt;
Yes. If you have installed the Microsoft Authenticator app on your mobile device, you can open the app, tap on your account, and view a one-time password code. You can use this code just like an SMS text message. When authenticating, you may have to choose &amp;quot;Sign in another way&amp;quot; after entering your password and being prompted for MFA. This code is generated using your device's time, so it will work as long as your device's time is accurate within 30 seconds.&lt;br /&gt;
&lt;br /&gt;
If your only configured method is receiving a text message or phone call, you will need to contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] for a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What if I cannot access my primary MFA device and get prompted for MFA? ===&lt;br /&gt;
If you have configured a [[MFA - Alternative Authentication Methods]] method, you may choose to sign in another way during MFA. If you do not have an alternate method configured, you must contact [https://www.evergreen.edu/offices-services/technology-support-center Technolgy Support Center] for assistance.&lt;br /&gt;
&lt;br /&gt;
=== Are there problems with MFA when traveling? ===&lt;br /&gt;
If you plan to travel, you should configure the Microsoft Authenticator app on a smart device. The authenticator app contains functionality for displaying a rotating code that does not require cellular or internet connectivity to function. &lt;br /&gt;
&lt;br /&gt;
=== How can I get MFA support? ===&lt;br /&gt;
Technical support for MFA is available from the Technology Support Center during business hours or from your technical support staff.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===How will the college launch MFA?===&lt;br /&gt;
Evergreen is implementing multifactor authentication (MFA) to strengthen the security of our digital systems and protect sensitive information. With the increasing sophistication of cyber threats, relying solely on passwords leaves accounts vulnerable to unauthorized access. The primary method for MFA will be through the Microsoft Authenticator app, which provides a second layer of verification to ensure that accounts remain secure even if a password is compromised. This transition is a vital part of our broader initiative to safeguard the college’s data, protect our personal information, and maintain the privacy and integrity of our academic and administrative systems.&lt;br /&gt;
&lt;br /&gt;
The rollout of MFA will extend to staff in the upcoming Winter quarter, ensuring all administrative personnel benefit from the same enhanced security measures. This phased approach allows the college to provide tailored support and training to each group, ensuring a smooth transition. Following the successful implementation for staff, MFA will be introduced to students in the Spring quarter. By staggering the rollout, we aim to minimize disruption while prioritizing the protection of all users and their access to critical resources. Clear communication, training, and resources will be available to guide everyone through the process.&lt;br /&gt;
&lt;br /&gt;
== Common Problems ==&lt;br /&gt;
&lt;br /&gt;
===I am buying a new phone. How do I am sure that I can still use MFA===&lt;br /&gt;
Follow the instructions for setting up MFA on your new phone before you reset or otherwise get rid of your old phone.  [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]] You can actually have several devices setup with the Authenticator app at once. This will make it easy for you to switch to your new phone. &lt;br /&gt;
&lt;br /&gt;
=== I am getting prompted for MFA at every logon. ===&lt;br /&gt;
This problem may be due to a browser setting. Check to see if your browser is set to clear cookies every time it is closed. This setting will cause this behavior. Using incognito browsing will also prompt for MFA each time you log in.&lt;br /&gt;
&lt;br /&gt;
=== I did not get a push notification from the Microsoft Authenticator app. ===&lt;br /&gt;
You must have internet service for the push notification to work. Having your phone on Do Not Disturb or Focused mode may also prevent the notification from being displayed. Occasionally, you may need to manually open the Microsoft Authenticator app first for the popup to appear.&lt;br /&gt;
&lt;br /&gt;
If you still have not received the push notification, you may sign in another way from the authentication prompt. You can then choose to use a verification code. To retrieve the code, open the Microsoft Authenticator app and tap on your account. You will see a six-digit code that rotates every 30 seconds that will be used to verify your identity.&lt;br /&gt;
&lt;br /&gt;
If you continue to have trouble authenticating, please contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center].&lt;br /&gt;
&lt;br /&gt;
===Why Am I Seeing the Old Login Page for my.evergreen.edu?===&lt;br /&gt;
When I try to log in to my.evergreen.edu, I see the old login page (green text on a white background) before being redirected to the new login page (trees in the background). What’s going on?&lt;br /&gt;
&lt;br /&gt;
In the fall of 2024, we updated the login system for my.evergreen.edu. We switched from the old CAS-based system (green on white) to a new system that directly uses Microsoft 365 (M365) with a trees-themed background.&lt;br /&gt;
&lt;br /&gt;
If you are still being redirected to the old login page before reaching the new one, it’s likely due to an outdated bookmark or link.&lt;br /&gt;
&lt;br /&gt;
How to Fix It:&lt;br /&gt;
&lt;br /&gt;
    Check your bookmarks and update them to point directly to https://my.evergreen.edu.&lt;br /&gt;
    If you are clicking a link on an Evergreen webpage or site that leads to the old login page, please report the issue at https://help.evergreen.edu.&lt;br /&gt;
&lt;br /&gt;
Updating your bookmarks and reporting outdated links will help ensure a smoother login experience for everyone.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_for_New_Users&amp;diff=46212</id>
		<title>MFA for New Users</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_for_New_Users&amp;diff=46212"/>
				<updated>2024-12-30T22:26:56Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;= Getting Started with Multi-Factor Authentication (MFA) =&lt;br /&gt;
&lt;br /&gt;
To enhance the security of your account, we are starting to require all users to set up Multi-Factor Authentication (MFA). MFA provides an additional layer of protection by verifying your identity through multiple methods. If your account requires MFA here are your options.&lt;br /&gt;
&lt;br /&gt;
== MFA Options Available ==&lt;br /&gt;
&lt;br /&gt;
=== Microsoft Authenticator App (Recommended) ===&lt;br /&gt;
* A secure and seamless option that uses your smartphone to approve sign-ins with a notification or a one-time passcode.&lt;br /&gt;
* We do not support other authenticator apps besides the Microsoft Authenticator App and will not be able to assist you with them.&lt;br /&gt;
* Can be set up off-campus.&lt;br /&gt;
&lt;br /&gt;
=== Phone (SMS or Voice Call) ===&lt;br /&gt;
* Receive a verification code via text message or a phone call.&lt;br /&gt;
* Can also be set up off-campus.&lt;br /&gt;
&lt;br /&gt;
=== Hardware Token ===&lt;br /&gt;
* A physical device we issue that generates a one-time passcode.&lt;br /&gt;
* Requires you to visit the campus to receive and set up the token.&lt;br /&gt;
&lt;br /&gt;
== What’s Next? ==&lt;br /&gt;
Choose your preferred method. We strongly recommend using the '''Microsoft Authenticator App''' for its security and convenience. If you wish to choose an option other than the Authenticator App click on the link '''I want to setup a different option'''. &lt;br /&gt;
&lt;br /&gt;
[[File:Choose mfa option.png|thumbnail|center|Choose other MFA option]]&lt;br /&gt;
&lt;br /&gt;
Follow the setup instructions for your chosen method:&lt;br /&gt;
* [[Authenticator Setup|Set up the Microsoft Authenticator App]]&lt;br /&gt;
* [[SMS or Voice MFA setup|Set up SMS or Voice Call]]&lt;br /&gt;
* [[MFA Token Setup|Set up a Hardware Token]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_for_New_Users&amp;diff=46210</id>
		<title>MFA for New Users</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_for_New_Users&amp;diff=46210"/>
				<updated>2024-12-30T22:25:30Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;= Getting Started with Multi-Factor Authentication (MFA) =&lt;br /&gt;
&lt;br /&gt;
To enhance the security of your account, we are starting to require all users to set up Multi-Factor Authentication (MFA). MFA provides an additional layer of protection by verifying your identity through multiple methods. If your account requires MFA here are your options.&lt;br /&gt;
&lt;br /&gt;
== MFA Options Available ==&lt;br /&gt;
&lt;br /&gt;
=== Microsoft Authenticator App (Recommended) ===&lt;br /&gt;
* A secure and seamless option that uses your smartphone to approve sign-ins with a notification or a one-time passcode.&lt;br /&gt;
* We do not support other authenticator apps besides the Microsoft Authenticator App and will not be able to assist you with them.&lt;br /&gt;
* Can be set up off-campus.&lt;br /&gt;
&lt;br /&gt;
=== Phone (SMS or Voice Call) ===&lt;br /&gt;
* Receive a verification code via text message or a phone call.&lt;br /&gt;
* Can also be set up off-campus.&lt;br /&gt;
&lt;br /&gt;
=== Hardware Token ===&lt;br /&gt;
* A physical device we issue that generates a one-time passcode.&lt;br /&gt;
* Requires you to visit the campus to receive and set up the token.&lt;br /&gt;
&lt;br /&gt;
== What’s Next? ==&lt;br /&gt;
Choose your preferred method. We strongly recommend using the '''Microsoft Authenticator App''' for its security and convenience. If you wish to choose an option other than the Authenticator App click on the link '''I want to setup a different option'''. &lt;br /&gt;
&lt;br /&gt;
[[File:Choose mfa option.png|thumbnail|center|Choose other MFA option]]&lt;br /&gt;
&lt;br /&gt;
Follow the setup instructions for your chosen method:&lt;br /&gt;
* [[Authenticator Setup|Set up the Microsoft Authenticator App]]&lt;br /&gt;
* [[phone.txt|Set up SMS or Voice Call]]&lt;br /&gt;
* [[MFA Token Setup|Set up a Hardware Token]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=46208</id>
		<title>Microsoft Authenticator Setup</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=46208"/>
				<updated>2024-12-30T22:24:29Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;= Setting Up the Microsoft Authenticator App =&lt;br /&gt;
&lt;br /&gt;
The Microsoft Authenticator App is the recommended option for Multi-Factor Authentication (MFA). It provides a secure, convenient way to verify your identity using notifications or one-time passcodes (OTP) on your smartphone. Follow the steps below to set up MFA using the Microsoft Authenticator App. The webpages you see when logging in after MFA required will walk you through the steps but we are also providing written instructions to help you.&lt;br /&gt;
&lt;br /&gt;
== Step-by-Step Instructions ==&lt;br /&gt;
&lt;br /&gt;
=== Step 1: Start the Setup Process ===&lt;br /&gt;
&lt;br /&gt;
* Sign in to your account at [https://my.evergreen.edu](https://my.evergreen.edu).&lt;br /&gt;
* You will see the '''&amp;quot;Keep your account secure&amp;quot;''' screen, as shown below:&lt;br /&gt;
* By default, the system will guide you to set up the '''Microsoft Authenticator App'''. This is the preferred method for MFA.&lt;br /&gt;
&lt;br /&gt;
[[File:Keep your account secure screen.png|thumbnail|center|Keep your account secure]]&lt;br /&gt;
[[File:Choose_authenticator.png|thumbnail|center|Choose Authenticator]]&lt;br /&gt;
=== Step 2: Download the Microsoft Authenticator App ===&lt;br /&gt;
* Install the app on your smartphone:&lt;br /&gt;
   * For iOS: [https://apps.apple.com/app/microsoft-authenticator/id983156458 Download from the App Store]&lt;br /&gt;
   * For Android: [https://play.google.com/store/apps/details?id=com.azure.authenticator Download from Google Play]&lt;br /&gt;
* Once the app is installed, return to the setup page on your computer and click '''Next'''.&lt;br /&gt;
&lt;br /&gt;
=== Step 3: Link Your Account to the App ===&lt;br /&gt;
* The setup page will display a QR code for you to scan.&lt;br /&gt;
* Open the Microsoft Authenticator App on your phone:&lt;br /&gt;
   * Tap '''Add Account'''.&lt;br /&gt;
   * Select '''Work or School Account'''.&lt;br /&gt;
* Use your phone’s camera to scan the QR code on the setup page.&lt;br /&gt;
&lt;br /&gt;
=== Step 4: Verify and Complete the Setup ===&lt;br /&gt;
1. After scanning the QR code, the app will link to your Evergreen account. (Initially this will display your temporary username that you used to setup your account but it will automatically adjust to your updated UPN/email address/username in the next few days.)&lt;br /&gt;
2. A test notification will be sent to your app.&lt;br /&gt;
3. Approve the notification on your phone to confirm that the app is working.&lt;br /&gt;
4. Once verified, click '''Next''' on the setup page to complete the process.&lt;br /&gt;
&lt;br /&gt;
=== Optional: Setting Up a Different Method ===&lt;br /&gt;
* If you prefer to use a different authentication method (e.g., SMS or voice call), click the '''&amp;quot;I want to set up a different method&amp;quot;''' link at the bottom of the screen.&lt;br /&gt;
* Follow the instructions for your chosen method.&lt;br /&gt;
&lt;br /&gt;
== Tips for Using the Authenticator App ==&lt;br /&gt;
* '''Backup Your App:''' Enable cloud backup in the app settings to save your accounts securely.&lt;br /&gt;
* '''Notifications Not Working?''' Ensure notifications are enabled for the app in your phone settings.&lt;br /&gt;
* '''Lost Your Phone?''' Add a secondary MFA method (e.g., phone or token) as a backup.&lt;br /&gt;
&lt;br /&gt;
== Need Help? ==&lt;br /&gt;
If you encounter any issues during setup, contact the Technology Support Center:&lt;br /&gt;
* Visit [https://help.evergreen.edu](https://help.evergreen.edu).&lt;br /&gt;
* Stop by the support desk on campus for in-person assistance.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_for_New_Users&amp;diff=46207</id>
		<title>MFA for New Users</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_for_New_Users&amp;diff=46207"/>
				<updated>2024-12-30T22:23:07Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;= Getting Started with Multi-Factor Authentication (MFA) =&lt;br /&gt;
&lt;br /&gt;
To enhance the security of your account, we are starting to require all users to set up Multi-Factor Authentication (MFA). MFA provides an additional layer of protection by verifying your identity through multiple methods. If your account requires MFA here are your options.&lt;br /&gt;
&lt;br /&gt;
== MFA Options Available ==&lt;br /&gt;
&lt;br /&gt;
=== Microsoft Authenticator App (Recommended) ===&lt;br /&gt;
* A secure and seamless option that uses your smartphone to approve sign-ins with a notification or a one-time passcode.&lt;br /&gt;
* We do not support other authenticator apps besides the Microsoft Authenticator App and will not be able to assist you with them.&lt;br /&gt;
* Can be set up off-campus.&lt;br /&gt;
&lt;br /&gt;
=== Phone (SMS or Voice Call) ===&lt;br /&gt;
* Receive a verification code via text message or a phone call.&lt;br /&gt;
* Can also be set up off-campus.&lt;br /&gt;
&lt;br /&gt;
=== Hardware Token ===&lt;br /&gt;
* A physical device we issue that generates a one-time passcode.&lt;br /&gt;
* Requires you to visit the campus to receive and set up the token.&lt;br /&gt;
&lt;br /&gt;
== What’s Next? ==&lt;br /&gt;
Choose your preferred method. We strongly recommend using the '''Microsoft Authenticator App''' for its security and convenience. If you wish to choose an option other than the Authenticator App click on the link '''I want to setup a different option'''. &lt;br /&gt;
&lt;br /&gt;
[[File:Choose mfa option.png|thumbnail|center|Choose other MFA option]]&lt;br /&gt;
&lt;br /&gt;
Follow the setup instructions for your chosen method:&lt;br /&gt;
* [[Authenticator Setup|Set up the Microsoft Authenticator App]]&lt;br /&gt;
* [[phone.txt|Set up SMS or Voice Call]]&lt;br /&gt;
* [[token.txt|Set up a Hardware Token]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=46206</id>
		<title>Microsoft Authenticator Setup</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=46206"/>
				<updated>2024-12-30T22:21:19Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;= Setting Up the Microsoft Authenticator App =&lt;br /&gt;
&lt;br /&gt;
The Microsoft Authenticator App is the recommended option for Multi-Factor Authentication (MFA). It provides a secure, convenient way to verify your identity using notifications or one-time passcodes (OTP) on your smartphone. Follow the steps below to set up MFA using the Microsoft Authenticator App. The webpages you see when logging in after MFA required will walk you through the steps but we are also providing written instructions to help you.&lt;br /&gt;
&lt;br /&gt;
== Step-by-Step Instructions ==&lt;br /&gt;
&lt;br /&gt;
=== Step 1: Start the Setup Process ===&lt;br /&gt;
&lt;br /&gt;
* Sign in to your account at [https://my.evergreen.edu](https://my.evergreen.edu).&lt;br /&gt;
* You will see the '''&amp;quot;Keep your account secure&amp;quot;''' screen, as shown below:&lt;br /&gt;
* By default, the system will guide you to set up the '''Microsoft Authenticator App'''. This is the preferred method for MFA.&lt;br /&gt;
&lt;br /&gt;
[[File:Keep your account secure screen.png|thumbnail|center|Keep your account secure]]&lt;br /&gt;
[[File:Choose_authenticator.png|thumbnail|center|Choose Authenticator]]&lt;br /&gt;
=== Step 2: Download the Microsoft Authenticator App ===&lt;br /&gt;
* Install the app on your smartphone:&lt;br /&gt;
   * For iOS: [https://apps.apple.com/app/microsoft-authenticator/id983156458 Download from the App Store]&lt;br /&gt;
   * For Android: [https://play.google.com/store/apps/details?id=com.azure.authenticator Download from Google Play]&lt;br /&gt;
* Once the app is installed, return to the setup page on your computer and click '''Next'''.&lt;br /&gt;
&lt;br /&gt;
=== Step 3: Link Your Account to the App ===&lt;br /&gt;
* The setup page will display a QR code for you to scan.&lt;br /&gt;
* Open the Microsoft Authenticator App on your phone:&lt;br /&gt;
   * Tap '''Add Account'''.&lt;br /&gt;
   * Select '''Work or School Account'''.&lt;br /&gt;
* Use your phone’s camera to scan the QR code on the setup page.&lt;br /&gt;
&lt;br /&gt;
=== Step 4: Verify and Complete the Setup ===&lt;br /&gt;
1. After scanning the QR code, the app will link to your Evergreen account. (Initially this will be your UPN will be what you used to setup your account but it will automaticallly adjust to your updated UPN/email address in the next few days.)&lt;br /&gt;
2. A test notification will be sent to your app.&lt;br /&gt;
3. Approve the notification on your phone to confirm that the app is working.&lt;br /&gt;
4. Once verified, click '''Next''' on the setup page to complete the process.&lt;br /&gt;
&lt;br /&gt;
=== Optional: Setting Up a Different Method ===&lt;br /&gt;
* If you prefer to use a different authentication method (e.g., SMS or voice call), click the '''&amp;quot;I want to set up a different method&amp;quot;''' link at the bottom of the screen.&lt;br /&gt;
* Follow the instructions for your chosen method.&lt;br /&gt;
&lt;br /&gt;
== Tips for Using the Authenticator App ==&lt;br /&gt;
* '''Backup Your App:''' Enable cloud backup in the app settings to save your accounts securely.&lt;br /&gt;
* '''Notifications Not Working?''' Ensure notifications are enabled for the app in your phone settings.&lt;br /&gt;
* '''Lost Your Phone?''' Add a secondary MFA method (e.g., phone or token) as a backup.&lt;br /&gt;
&lt;br /&gt;
== Need Help? ==&lt;br /&gt;
If you encounter any issues during setup, contact the Technology Support Center:&lt;br /&gt;
* Visit [https://help.evergreen.edu](https://help.evergreen.edu).&lt;br /&gt;
* Stop by the support desk on campus for in-person assistance.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=46205</id>
		<title>Microsoft Authenticator Setup</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=46205"/>
				<updated>2024-12-30T22:16:36Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Ordwaye moved page Authenticator.txt to Authenticator Setup without leaving a redirect: poor naming&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;= Setting Up the Microsoft Authenticator App =&lt;br /&gt;
&lt;br /&gt;
The Microsoft Authenticator App is the recommended option for Multi-Factor Authentication (MFA). It provides a secure, convenient way to verify your identity using notifications or one-time passcodes (OTP) on your smartphone. Follow the steps below to set up MFA using the Microsoft Authenticator App. The webpages you see when logging in after MFA required will walk you through the steps but we are also providing written instructions to help you.&lt;br /&gt;
&lt;br /&gt;
== Step-by-Step Instructions ==&lt;br /&gt;
&lt;br /&gt;
=== Step 1: Start the Setup Process ===&lt;br /&gt;
&lt;br /&gt;
* Sign in to your account at [https://my.evergreen.edu](https://my.evergreen.edu).&lt;br /&gt;
* You will see the '''&amp;quot;Keep your account secure&amp;quot;''' screen, as shown below:&lt;br /&gt;
* By default, the system will guide you to set up the '''Microsoft Authenticator App'''. This is the preferred method for MFA.&lt;br /&gt;
&lt;br /&gt;
[[File:Keep your account secure screen.png|thumbnail|center|Keep your account secure]]&lt;br /&gt;
[[File:Choose_authenticator.png|thumbnail|center|Choose Authenticator]]&lt;br /&gt;
=== Step 2: Download the Microsoft Authenticator App ===&lt;br /&gt;
* Install the app on your smartphone:&lt;br /&gt;
   * For iOS: [https://apps.apple.com/app/microsoft-authenticator/id983156458 Download from the App Store]&lt;br /&gt;
   * For Android: [https://play.google.com/store/apps/details?id=com.azure.authenticator Download from Google Play]&lt;br /&gt;
* Once the app is installed, return to the setup page on your computer and click '''Next'''.&lt;br /&gt;
&lt;br /&gt;
=== Step 3: Link Your Account to the App ===&lt;br /&gt;
* The setup page will display a QR code for you to scan.&lt;br /&gt;
* Open the Microsoft Authenticator App on your phone:&lt;br /&gt;
   * Tap '''Add Account'''.&lt;br /&gt;
   * Select '''Work or School Account'''.&lt;br /&gt;
* Use your phone’s camera to scan the QR code on the setup page.&lt;br /&gt;
&lt;br /&gt;
=== Step 4: Verify and Complete the Setup ===&lt;br /&gt;
1. After scanning the QR code, the app will link to your Evergreen account.&lt;br /&gt;
2. A test notification will be sent to your app.&lt;br /&gt;
3. Approve the notification on your phone to confirm that the app is working.&lt;br /&gt;
4. Once verified, click '''Next''' on the setup page to complete the process.&lt;br /&gt;
&lt;br /&gt;
=== Optional: Setting Up a Different Method ===&lt;br /&gt;
* If you prefer to use a different authentication method (e.g., SMS or voice call), click the '''&amp;quot;I want to set up a different method&amp;quot;''' link at the bottom of the screen.&lt;br /&gt;
* Follow the instructions for your chosen method.&lt;br /&gt;
&lt;br /&gt;
== Tips for Using the Authenticator App ==&lt;br /&gt;
* '''Backup Your App:''' Enable cloud backup in the app settings to save your accounts securely.&lt;br /&gt;
* '''Notifications Not Working?''' Ensure notifications are enabled for the app in your phone settings.&lt;br /&gt;
* '''Lost Your Phone?''' Add a secondary MFA method (e.g., phone or token) as a backup.&lt;br /&gt;
&lt;br /&gt;
== Need Help? ==&lt;br /&gt;
If you encounter any issues during setup, contact the Technology Support Center:&lt;br /&gt;
* Visit [https://help.evergreen.edu](https://help.evergreen.edu).&lt;br /&gt;
* Stop by the support desk on campus for in-person assistance.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=46204</id>
		<title>Microsoft Authenticator Setup</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=46204"/>
				<updated>2024-12-27T21:27:36Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;= Setting Up the Microsoft Authenticator App =&lt;br /&gt;
&lt;br /&gt;
The Microsoft Authenticator App is the recommended option for Multi-Factor Authentication (MFA). It provides a secure, convenient way to verify your identity using notifications or one-time passcodes (OTP) on your smartphone. Follow the steps below to set up MFA using the Microsoft Authenticator App. The webpages you see when logging in after MFA required will walk you through the steps but we are also providing written instructions to help you.&lt;br /&gt;
&lt;br /&gt;
== Step-by-Step Instructions ==&lt;br /&gt;
&lt;br /&gt;
=== Step 1: Start the Setup Process ===&lt;br /&gt;
&lt;br /&gt;
* Sign in to your account at [https://my.evergreen.edu](https://my.evergreen.edu).&lt;br /&gt;
* You will see the '''&amp;quot;Keep your account secure&amp;quot;''' screen, as shown below:&lt;br /&gt;
* By default, the system will guide you to set up the '''Microsoft Authenticator App'''. This is the preferred method for MFA.&lt;br /&gt;
&lt;br /&gt;
[[File:Keep your account secure screen.png|thumbnail|center|Keep your account secure]]&lt;br /&gt;
[[File:Choose_authenticator.png|thumbnail|center|Choose Authenticator]]&lt;br /&gt;
=== Step 2: Download the Microsoft Authenticator App ===&lt;br /&gt;
* Install the app on your smartphone:&lt;br /&gt;
   * For iOS: [https://apps.apple.com/app/microsoft-authenticator/id983156458 Download from the App Store]&lt;br /&gt;
   * For Android: [https://play.google.com/store/apps/details?id=com.azure.authenticator Download from Google Play]&lt;br /&gt;
* Once the app is installed, return to the setup page on your computer and click '''Next'''.&lt;br /&gt;
&lt;br /&gt;
=== Step 3: Link Your Account to the App ===&lt;br /&gt;
* The setup page will display a QR code for you to scan.&lt;br /&gt;
* Open the Microsoft Authenticator App on your phone:&lt;br /&gt;
   * Tap '''Add Account'''.&lt;br /&gt;
   * Select '''Work or School Account'''.&lt;br /&gt;
* Use your phone’s camera to scan the QR code on the setup page.&lt;br /&gt;
&lt;br /&gt;
=== Step 4: Verify and Complete the Setup ===&lt;br /&gt;
1. After scanning the QR code, the app will link to your Evergreen account.&lt;br /&gt;
2. A test notification will be sent to your app.&lt;br /&gt;
3. Approve the notification on your phone to confirm that the app is working.&lt;br /&gt;
4. Once verified, click '''Next''' on the setup page to complete the process.&lt;br /&gt;
&lt;br /&gt;
=== Optional: Setting Up a Different Method ===&lt;br /&gt;
* If you prefer to use a different authentication method (e.g., SMS or voice call), click the '''&amp;quot;I want to set up a different method&amp;quot;''' link at the bottom of the screen.&lt;br /&gt;
* Follow the instructions for your chosen method.&lt;br /&gt;
&lt;br /&gt;
== Tips for Using the Authenticator App ==&lt;br /&gt;
* '''Backup Your App:''' Enable cloud backup in the app settings to save your accounts securely.&lt;br /&gt;
* '''Notifications Not Working?''' Ensure notifications are enabled for the app in your phone settings.&lt;br /&gt;
* '''Lost Your Phone?''' Add a secondary MFA method (e.g., phone or token) as a backup.&lt;br /&gt;
&lt;br /&gt;
== Need Help? ==&lt;br /&gt;
If you encounter any issues during setup, contact the Technology Support Center:&lt;br /&gt;
* Visit [https://help.evergreen.edu](https://help.evergreen.edu).&lt;br /&gt;
* Stop by the support desk on campus for in-person assistance.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Choose_authenticator.png&amp;diff=46203</id>
		<title>File:Choose authenticator.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Choose_authenticator.png&amp;diff=46203"/>
				<updated>2024-12-27T21:26:12Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Choose the Authenticator app&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Choose the Authenticator app&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_for_New_Users&amp;diff=46201</id>
		<title>MFA for New Users</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_for_New_Users&amp;diff=46201"/>
				<updated>2024-12-27T21:16:23Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;= Getting Started with Multi-Factor Authentication (MFA) =&lt;br /&gt;
&lt;br /&gt;
To enhance the security of your account, we are starting to require all users to set up Multi-Factor Authentication (MFA). MFA provides an additional layer of protection by verifying your identity through multiple methods. If your account requires MFA here are your options.&lt;br /&gt;
&lt;br /&gt;
== MFA Options Available ==&lt;br /&gt;
&lt;br /&gt;
=== Microsoft Authenticator App (Recommended) ===&lt;br /&gt;
* A secure and seamless option that uses your smartphone to approve sign-ins with a notification or a one-time passcode.&lt;br /&gt;
* We do not support other authenticator apps besides the Microsoft Authenticator App and will not be able to assist you with them.&lt;br /&gt;
* Can be set up off-campus.&lt;br /&gt;
&lt;br /&gt;
=== Phone (SMS or Voice Call) ===&lt;br /&gt;
* Receive a verification code via text message or a phone call.&lt;br /&gt;
* Can also be set up off-campus.&lt;br /&gt;
&lt;br /&gt;
=== Hardware Token ===&lt;br /&gt;
* A physical device we issue that generates a one-time passcode.&lt;br /&gt;
* Requires you to visit the campus to receive and set up the token.&lt;br /&gt;
&lt;br /&gt;
== What’s Next? ==&lt;br /&gt;
Choose your preferred method. We strongly recommend using the '''Microsoft Authenticator App''' for its security and convenience. If you wish to choose an option other than the Authenticator App click on the link '''I want to setup a different option'''. &lt;br /&gt;
&lt;br /&gt;
[[File:Choose mfa option.png|thumbnail|center|Choose other MFA option]]&lt;br /&gt;
&lt;br /&gt;
Follow the setup instructions for your chosen method:&lt;br /&gt;
* [[authenticator.txt|Set up the Microsoft Authenticator App]]&lt;br /&gt;
* [[phone.txt|Set up SMS or Voice Call]]&lt;br /&gt;
* [[token.txt|Set up a Hardware Token]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Choose_mfa_option.png&amp;diff=46199</id>
		<title>File:Choose mfa option.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Choose_mfa_option.png&amp;diff=46199"/>
				<updated>2024-12-27T21:05:57Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Choose_mfa_option&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Choose_mfa_option&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=46198</id>
		<title>Microsoft Authenticator Setup</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Microsoft_Authenticator_Setup&amp;diff=46198"/>
				<updated>2024-12-27T20:31:20Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Created page with &amp;quot;= Setting Up the Microsoft Authenticator App =  The Microsoft Authenticator App is the recommended option for Multi-Factor Authentication (MFA). It provides a secure, convenie...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;= Setting Up the Microsoft Authenticator App =&lt;br /&gt;
&lt;br /&gt;
The Microsoft Authenticator App is the recommended option for Multi-Factor Authentication (MFA). It provides a secure, convenient way to verify your identity using notifications or one-time passcodes (OTP) on your smartphone. Follow the steps below to set up MFA using the Microsoft Authenticator App. The webpages you see when logging in after MFA required will walk you through the steps but we are also providing written instructions to help you.&lt;br /&gt;
&lt;br /&gt;
== Step-by-Step Instructions ==&lt;br /&gt;
&lt;br /&gt;
=== Step 1: Start the Setup Process ===&lt;br /&gt;
&lt;br /&gt;
* Sign in to your account at [https://my.evergreen.edu](https://my.evergreen.edu).&lt;br /&gt;
* You will see the '''&amp;quot;Keep your account secure&amp;quot;''' screen, as shown below:&lt;br /&gt;
* By default, the system will guide you to set up the '''Microsoft Authenticator App'''. This is the preferred method for MFA.&lt;br /&gt;
&lt;br /&gt;
[[File:Keep your account secure screen.png|thumbnail|center|Keep your account secure]]&lt;br /&gt;
&lt;br /&gt;
=== Step 2: Download the Microsoft Authenticator App ===&lt;br /&gt;
* Install the app on your smartphone:&lt;br /&gt;
   * For iOS: [https://apps.apple.com/app/microsoft-authenticator/id983156458 Download from the App Store]&lt;br /&gt;
   * For Android: [https://play.google.com/store/apps/details?id=com.azure.authenticator Download from Google Play]&lt;br /&gt;
* Once the app is installed, return to the setup page on your computer and click '''Next'''.&lt;br /&gt;
&lt;br /&gt;
=== Step 3: Link Your Account to the App ===&lt;br /&gt;
* The setup page will display a QR code for you to scan.&lt;br /&gt;
* Open the Microsoft Authenticator App on your phone:&lt;br /&gt;
   * Tap '''Add Account'''.&lt;br /&gt;
   * Select '''Work or School Account'''.&lt;br /&gt;
* Use your phone’s camera to scan the QR code on the setup page.&lt;br /&gt;
&lt;br /&gt;
=== Step 4: Verify and Complete the Setup ===&lt;br /&gt;
1. After scanning the QR code, the app will link to your Evergreen account.&lt;br /&gt;
2. A test notification will be sent to your app.&lt;br /&gt;
3. Approve the notification on your phone to confirm that the app is working.&lt;br /&gt;
4. Once verified, click '''Next''' on the setup page to complete the process.&lt;br /&gt;
&lt;br /&gt;
=== Optional: Setting Up a Different Method ===&lt;br /&gt;
* If you prefer to use a different authentication method (e.g., SMS or voice call), click the '''&amp;quot;I want to set up a different method&amp;quot;''' link at the bottom of the screen.&lt;br /&gt;
* Follow the instructions for your chosen method.&lt;br /&gt;
&lt;br /&gt;
== Tips for Using the Authenticator App ==&lt;br /&gt;
* '''Backup Your App:''' Enable cloud backup in the app settings to save your accounts securely.&lt;br /&gt;
* '''Notifications Not Working?''' Ensure notifications are enabled for the app in your phone settings.&lt;br /&gt;
* '''Lost Your Phone?''' Add a secondary MFA method (e.g., phone or token) as a backup.&lt;br /&gt;
&lt;br /&gt;
== Need Help? ==&lt;br /&gt;
If you encounter any issues during setup, contact the Technology Support Center:&lt;br /&gt;
* Visit [https://help.evergreen.edu](https://help.evergreen.edu).&lt;br /&gt;
* Stop by the support desk on campus for in-person assistance.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Keep_your_account_secure_screen.png&amp;diff=46197</id>
		<title>File:Keep your account secure screen.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Keep_your_account_secure_screen.png&amp;diff=46197"/>
				<updated>2024-12-27T20:15:28Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_for_New_Users&amp;diff=46196</id>
		<title>MFA for New Users</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_for_New_Users&amp;diff=46196"/>
				<updated>2024-12-27T20:09:49Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Created page with &amp;quot;= Getting Started with Multi-Factor Authentication (MFA) =  To enhance the security of your account, we are starting to require all users to set up Multi-Factor Authentication...&amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;= Getting Started with Multi-Factor Authentication (MFA) =&lt;br /&gt;
&lt;br /&gt;
To enhance the security of your account, we are starting to require all users to set up Multi-Factor Authentication (MFA). MFA provides an additional layer of protection by verifying your identity through multiple methods. If your account requires MFA here are your options.&lt;br /&gt;
&lt;br /&gt;
== MFA Options Available ==&lt;br /&gt;
&lt;br /&gt;
=== Microsoft Authenticator App (Recommended) ===&lt;br /&gt;
* A secure and seamless option that uses your smartphone to approve sign-ins with a notification or a one-time passcode.&lt;br /&gt;
* We do not support other authenticator apps besides the Microsoft Authenticator App and will not be able to assist you with them.&lt;br /&gt;
* Can be set up off-campus.&lt;br /&gt;
&lt;br /&gt;
=== Phone (SMS or Voice Call) ===&lt;br /&gt;
* Receive a verification code via text message or a phone call.&lt;br /&gt;
* Can also be set up off-campus.&lt;br /&gt;
&lt;br /&gt;
=== Hardware Token ===&lt;br /&gt;
* A physical device we issue that generates a one-time passcode.&lt;br /&gt;
* Requires you to visit the campus to receive and set up the token.&lt;br /&gt;
&lt;br /&gt;
== What’s Next? ==&lt;br /&gt;
Choose your preferred method. We strongly recommend using the '''Microsoft Authenticator App''' for its security and convenience. If you wish to choose an option other than the Authenticator App click on the link &amp;quot;I want to setup a different option&amp;quot;. &lt;br /&gt;
&lt;br /&gt;
Follow the setup instructions for your chosen method:&lt;br /&gt;
* [[authenticator.txt|Set up the Microsoft Authenticator App]]&lt;br /&gt;
* [[phone.txt|Set up SMS or Voice Call]]&lt;br /&gt;
* [[token.txt|Set up a Hardware Token]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication&amp;diff=46195</id>
		<title>Multi-Factor Authentication</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication&amp;diff=46195"/>
				<updated>2024-12-27T19:55:57Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__NOTOC__&lt;br /&gt;
{{TwoColumn|lead= &lt;br /&gt;
Multifactor authentication or MFA, is a method for securing an account with multiple means of verifying your identity.&lt;br /&gt;
|content=&lt;br /&gt;
&lt;br /&gt;
=== What is Multifactor authentication? ===&lt;br /&gt;
Multifactor authentication (MFA) uses two different forms of authentication: what you know, such as a password, and what you have, such as the [[Microsoft Authenticator Setup|Microsoft Authenticator app]]. &lt;br /&gt;
&lt;br /&gt;
=== Is MFA required? ===&lt;br /&gt;
MFA will required by the end of the 2024/2025 academic year. See the [[Multi-Factor Authentication - User Guide/FAQ|User Guide/FAQ]] for more information&lt;br /&gt;
&lt;br /&gt;
===Why do I need to use MFA?===&lt;br /&gt;
Multifactor authentication can protect access to your account, personal information, and college data if a malicious actor obtains your password. Having multiple requirements to verify identity when logging into services is the best form of protection against phishing attacks, which have become much more common in the last few years. &lt;br /&gt;
&lt;br /&gt;
===Getting Started with MFA===&lt;br /&gt;
* [[MFA for new users|New MFA Users]] or those newly required to use MFA&lt;br /&gt;
* Learn how to [[Microsoft Authenticator Setup|Setup the Microsoft Authenticator App]]&lt;br /&gt;
* More answers about MFA? See: [[Multifactor Auth - Frequently Asked Questions|MFA Frequently Asked Questions]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{Login Help FacStaff}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
[[Category:MFA]]&lt;br /&gt;
{{DEFAULTSORT:Multifactor Authentication}}&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step5.png&amp;diff=46052</id>
		<title>File:Mfa step5.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step5.png&amp;diff=46052"/>
				<updated>2024-10-24T21:41:12Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Ordwaye uploaded a new version of File:Mfa step5.png&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;MFA Authenticator setup step 5.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step4.png&amp;diff=46051</id>
		<title>File:Mfa step4.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step4.png&amp;diff=46051"/>
				<updated>2024-10-24T21:39:45Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Ordwaye uploaded a new version of File:Mfa step4.png&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;MFA Authenticator setup step 4.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step3.png&amp;diff=46050</id>
		<title>File:Mfa step3.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step3.png&amp;diff=46050"/>
				<updated>2024-10-24T21:39:25Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Ordwaye uploaded a new version of File:Mfa step3.png&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;MFA Authenticator setup step 3.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step2.png&amp;diff=46049</id>
		<title>File:Mfa step2.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step2.png&amp;diff=46049"/>
				<updated>2024-10-24T21:39:11Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Ordwaye uploaded a new version of File:Mfa step2.png&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;MFA Authenticator setup step 2.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step1.png&amp;diff=46048</id>
		<title>File:Mfa step1.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step1.png&amp;diff=46048"/>
				<updated>2024-10-24T21:38:44Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Ordwaye uploaded a new version of File:Mfa step1.png&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;MFA Authenticator setup step 1.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step5.png&amp;diff=46047</id>
		<title>File:Mfa step5.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step5.png&amp;diff=46047"/>
				<updated>2024-10-24T21:27:32Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: MFA Authenticator setup step 5.&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;MFA Authenticator setup step 5.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step4.png&amp;diff=46046</id>
		<title>File:Mfa step4.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step4.png&amp;diff=46046"/>
				<updated>2024-10-24T21:27:16Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: MFA Authenticator setup step 4.&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;MFA Authenticator setup step 4.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step3.png&amp;diff=46045</id>
		<title>File:Mfa step3.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step3.png&amp;diff=46045"/>
				<updated>2024-10-24T21:27:01Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: MFA Authenticator setup step 3.&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;MFA Authenticator setup step 3.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step2.png&amp;diff=46044</id>
		<title>File:Mfa step2.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step2.png&amp;diff=46044"/>
				<updated>2024-10-24T21:26:44Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: MFA Authenticator setup step 2.&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;MFA Authenticator setup step 2.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step1.png&amp;diff=46043</id>
		<title>File:Mfa step1.png</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Mfa_step1.png&amp;diff=46043"/>
				<updated>2024-10-24T21:26:13Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: MFA Authenticator setup step 1.&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;MFA Authenticator setup step 1.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45899</id>
		<title>MFA - Alternative Authentication Methods</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45899"/>
				<updated>2024-10-04T22:13:09Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__NOTOC__&lt;br /&gt;
{{TwoColumn|lead= &lt;br /&gt;
If it is absolutely not possible for you to use the Authenticator app there is an option but it will add some complexity for you. We can issue a hardware MFA token.&lt;br /&gt;
|content=&lt;br /&gt;
===Options===&lt;br /&gt;
&lt;br /&gt;
====Hardware MFA Tokens====&lt;br /&gt;
A hardware MFA Token is a small device about the size of a thumb drive. This device has a small screen on it displaying a number that frequently changes. When logging into an application protected by M365 you will need to type in the current number from the MFA token as your second factor. This means to use your M365 account you will always need to carry the MFA token to do so.&lt;br /&gt;
&lt;br /&gt;
=====Getting a MFA Token issued=====&lt;br /&gt;
# If you need to be issued one of these people contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] to schedule a time to come into do this. &lt;br /&gt;
# It will probably take about 10 minutes to do this. If you have and Evergreen issued laptop and can bring it with you it will make the process faster.&lt;br /&gt;
&lt;br /&gt;
Please note that any existing MFA tokens you were issued for the previous system are not usable with this new system.&lt;br /&gt;
&lt;br /&gt;
====Another Phone or Tablet====&lt;br /&gt;
It is possible for you to go through the same steps as you did for installing the Authenticator app to install in on another device. This can be useful if you are in the process of buying a new phone so that you keep access to an MFA device. You should store the second device in a secure location. &lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=45891</id>
		<title>Multi-Factor Authentication - User Guide/FAQ</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=45891"/>
				<updated>2024-10-03T22:36:41Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
Multi-factor authentication, commonly referred to as MFA, is a method for securing an account with multiple means of verifying your identity.&lt;br /&gt;
|content=&lt;br /&gt;
&lt;br /&gt;
=== Can I use my personal smartphone, tablet, or mobile phone for MFA? ===&lt;br /&gt;
Yes! The university values personal choice and recognizes the convenience of using a personal device for MFA. The Microsoft Authenticator we will primarily be using runs om both iOS and Android. &lt;br /&gt;
&lt;br /&gt;
=== Can employees use a personal device for MFA, even for conducting university business? ===&lt;br /&gt;
Yes! Employees can use personal devices for MFA, even for university business.&lt;br /&gt;
&lt;br /&gt;
=== How can I troubleshoot my MFA access? ===&lt;br /&gt;
To troubleshoot your MFA access, please ensure your Microsoft Authenticator app is adequately set up and your device is connected to the internet. If issues persist, contact the Technology Support Center at support@evergreen.edu or request help at help.evergreen.edu.&lt;br /&gt;
&lt;br /&gt;
=== Will my device be subject to a public records request because it is used for MFA? ===&lt;br /&gt;
No. If you use the Microsoft Authenticator app, there will be no record on your device. All authentication records are stored in the Microsoft Azure cloud, and any information on your devices would be redundant.&lt;br /&gt;
&lt;br /&gt;
=== Why is the Microsoft Authenticator app requesting a 4-digit PIN or Face ID? ===&lt;br /&gt;
Microsoft Authenticator enables app lock by default. App lock uses your phone's security features. So, in addition to unlocking your phone, you must also unlock the Microsoft Authenticator app. For example, if you use a 4-digit PIN to secure your phone, you must use that same 4-digit PIN to unlock the Authenticator app. Similarly, if you use an Apple phone and have Face ID enabled, it will require that.&lt;br /&gt;
&lt;br /&gt;
You may disable Microsoft's Authenticator app lock by following these steps:&lt;br /&gt;
# Open the Microsoft Authenticator app.&lt;br /&gt;
# In the top right-hand corner, select '''three horizontal dots'''.&lt;br /&gt;
# Select '''Settings'''.&lt;br /&gt;
# Under Security, toggle '''App Lock''' to off.&lt;br /&gt;
&lt;br /&gt;
=== Why does my Authenticator app display advertisements? ===&lt;br /&gt;
If your Authenticator app displays advertisements, you are using a third-party authenticator app. Evergreen strongly recommends that Greener community members use the [https://www.microsoft.com/en-us/security/mobile-authenticator-app#primaryR3 Microsoft Authenticator app]. '' The Microsoft Authenticator app does not display advertisements. ''&lt;br /&gt;
&lt;br /&gt;
You may view our [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]] guide. This guide will walk you through adding a different method, such as the Microsoft Authenticator app, and removing the third-party authenticator app.&lt;br /&gt;
&lt;br /&gt;
=== What applications require MFA? ===&lt;br /&gt;
* Initially, only my.evergreen.edu for faculty will require it.&lt;br /&gt;
&lt;br /&gt;
Eventually, most applications, including the following, will require it.&lt;br /&gt;
&lt;br /&gt;
* Canvas&lt;br /&gt;
* Microsoft Office products&lt;br /&gt;
* Banner&lt;br /&gt;
* And several of our other web-based applications&lt;br /&gt;
&lt;br /&gt;
=== How often do I have to re-authenticate? ===&lt;br /&gt;
You may be prompted more frequently if you use a VPN, use multiple computers, or frequently clear your browser cache.&lt;br /&gt;
&lt;br /&gt;
=== I have nothing confidential in my account; why should I care about MFA? ===&lt;br /&gt;
Most attackers are interested in using your username and password to send hundreds or thousands of phishing messages to other faculty, staff, and students to compromise their computers and gain access to sensitive information. Another common tactic is for hackers to alter your direct deposit information to deposit your paycheck or financial aid into their account instead of yours.&lt;br /&gt;
&lt;br /&gt;
=== What are the benefits of using MFA? ===&lt;br /&gt;
The main benefit of using multi-factor authentication is a significant increase in the protection of your account. If you receive a security code or push notification when you are not trying to log in to your account, you'll immediately know that someone else is attempting to do so. If this does happen, you should [[Forgot_My_Password|change your password]] and call the Technology Support Center at (360) 867-6627 or support@evergreen.edu. Alternatively, you may submit a help request at help.evergreen.edu .&lt;br /&gt;
* Two-factor adds an extra barrier between your personal information and malicious people, emphasizing the importance of protecting your personal and sensitive information.&lt;br /&gt;
* Two-factor can help keep attackers from accessing your email, documents, financial, personal, and health information, or research data.&lt;br /&gt;
* Two-factor reduces the risk of hackers using your Evergreen account to perform harmful activities.&lt;br /&gt;
* Two-factor helps protect Evergreens systems.&lt;br /&gt;
&lt;br /&gt;
=== Will I be prompted for MFA on campus? ===&lt;br /&gt;
Initially, in most cases, you will be prompted for MFA on campus. We hope to use your location (physical presence on campus) as a second means of authentication. Several other ongoing projects will allow us to do this, but we will not have this ability until they are complete.  Some applications on campus that provide access to sensitive information may still require you to use MFA.&lt;br /&gt;
&lt;br /&gt;
=== I don't have access to one of my authentication methods, and I have an urgent need for access ===&lt;br /&gt;
If you do not have access to any authentication methods and need access urgently, a temporary access pass can be issued. A temporary access pass isn't intended as a primary authentication method. Still, it is an option for accessing your account in an emergency when you cannot access your previously configured methods. You may receive a pass by contacting The Technology Support Center. We will work with you on its usage and limitations and assist you with establishing a long-term authentication solution upon granting a temporary access pass. The TSC will require you to prove that you are in fact you though various means before issuing a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What can I use as a second factor for MFA? ===&lt;br /&gt;
The Microsoft Authenticator app for smart devices is recommended as your primary second authentication factor. It is the most convenient, robust, and reliable method. For instructions on how to set up the app, please review the [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]].&lt;br /&gt;
&lt;br /&gt;
Please review our [[MFA - Alternative Authentication Methods]]  article for details on alternative options.&lt;br /&gt;
&lt;br /&gt;
=== Can I use multiple forms of MFA at the same time? ===&lt;br /&gt;
Yes. Having multiple forms configured is advantageous as you can use one form as a backup if your primary form fails. You will only be required to provide one of your available methods when prompted for MFA and can choose which method when prompted. If you have an older phone that you level stored in a safe location you can also install and setup Microsoft Authenticator it so that you have a backup device just in case. &lt;br /&gt;
&lt;br /&gt;
=== Will MFA work on my phone if I lose cell service and wireless networking? ===&lt;br /&gt;
Yes. If you have installed the Microsoft Authenticator app on your mobile device, you can open the app, tap on your account, and view a one-time password code. You can use this code just like an SMS text message. When authenticating, you may have to choose &amp;quot;Sign in another way&amp;quot; after entering your password and being prompted for MFA. This code is generated using your device's time, so it will work as long as your device's time is accurate within 30 seconds.&lt;br /&gt;
&lt;br /&gt;
If your only configured method is receiving a text message or phone call, you will need to contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] for a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What if I cannot access my primary MFA device and get prompted for MFA? ===&lt;br /&gt;
If you have configured a [[MFA - Alternative Authentication Methods]] method, you may choose to sign in another way during MFA. If you do not have an alternate method configured, you must contact [https://www.evergreen.edu/offices-services/technology-support-center Technolgy Support Center] for assistance.&lt;br /&gt;
&lt;br /&gt;
=== Are there problems with MFA when traveling? ===&lt;br /&gt;
If you plan to travel, you should configure the Microsoft Authenticator app on a smart device. The authenticator app contains functionality for displaying a rotating code that does not require cellular or internet connectivity to function. &lt;br /&gt;
&lt;br /&gt;
=== How can I get MFA support? ===&lt;br /&gt;
Technical support for MFA is available from the Technology Support Center during business hours or from your technical support staff.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===How will the college launch MFA?===&lt;br /&gt;
Evergreen is implementing multifactor authentication (MFA) to strengthen the security of our digital systems and protect sensitive information. With the increasing sophistication of cyber threats, relying solely on passwords leaves accounts vulnerable to unauthorized access. The primary method for MFA will be through the Microsoft Authenticator app, which provides a second layer of verification to ensure that accounts remain secure even if a password is compromised. This transition is a vital part of our broader initiative to safeguard the college’s data, protect our personal information, and maintain the privacy and integrity of our academic and administrative systems.&lt;br /&gt;
&lt;br /&gt;
The rollout of MFA will extend to staff in the upcoming Winter quarter, ensuring all administrative personnel benefit from the same enhanced security measures. This phased approach allows the college to provide tailored support and training to each group, ensuring a smooth transition. Following the successful implementation for staff, MFA will be introduced to students in the Spring quarter. By staggering the rollout, we aim to minimize disruption while prioritizing the protection of all users and their access to critical resources. Clear communication, training, and resources will be available to guide everyone through the process.&lt;br /&gt;
&lt;br /&gt;
== Common Problems ==&lt;br /&gt;
&lt;br /&gt;
===I am buying a new phone. How do I am sure that I can still use MFA===&lt;br /&gt;
Follow the instructions for setting up MFA on your new phone before you reset or otherwise get rid of your old phone.  [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]] You can actually have several devices setup with the Authenticator app at once. This will make it easy for you to switch to your new phone. &lt;br /&gt;
&lt;br /&gt;
=== I am getting prompted for MFA at every logon. ===&lt;br /&gt;
This problem may be due to a browser setting. Check to see if your browser is set to clear cookies every time it is closed. This setting will cause this behavior. Using incognito browsing will also prompt for MFA each time you log in.&lt;br /&gt;
&lt;br /&gt;
=== I did not get a push notification from the Microsoft Authenticator app. ===&lt;br /&gt;
You must have internet service for the push notification to work. Having your phone on Do Not Disturb or Focused mode may also prevent the notification from being displayed. Occasionally, you may need to manually open the Microsoft Authenticator app first for the popup to appear.&lt;br /&gt;
&lt;br /&gt;
If you still have not received the push notification, you may sign in another way from the authentication prompt. You can then choose to use a verification code. To retrieve the code, open the Microsoft Authenticator app and tap on your account. You will see a six-digit code that rotates every 30 seconds that will be used to verify your identity.&lt;br /&gt;
&lt;br /&gt;
If you continue to have trouble authenticating, please contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center].&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45890</id>
		<title>MFA - Alternative Authentication Methods</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45890"/>
				<updated>2024-10-03T22:31:12Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__NOTOC__&lt;br /&gt;
{{TwoColumn|lead= &lt;br /&gt;
If it is absolutely not possible for you to use the Authenticator app there is an option but it will add some complexity for you. We can issue a hardware MFA token.&lt;br /&gt;
|content=&lt;br /&gt;
===Options===&lt;br /&gt;
&lt;br /&gt;
====Hardware MFA Tokens====&lt;br /&gt;
A hardware MFA Token is a small device about the size of a thumb drive. This device has a small screen on it displaying a number that frequently changes. When logging into an application protected by M365 you will need to type in the current number from the MFA token as your second factor. This means to use your M365 account you will always need to carry the MFA token to do so.&lt;br /&gt;
&lt;br /&gt;
=====Getting a MFA Token issued=====&lt;br /&gt;
# If you need to be issued one of these people contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] to schedule a time to come into do this. &lt;br /&gt;
# It will probably take about 10 minutes to do this. If you have and Evergreen issued laptop and can bring it with you it will make the process faster.&lt;br /&gt;
&lt;br /&gt;
====Another Phone or Tablet====&lt;br /&gt;
It is possible for you to go through the same steps as you did for installing the Authenticator app to install in on another device. This can be useful if you are in the process of buying a new phone so that you keep access to an MFA device. You should store the second device in a secure location. &lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45889</id>
		<title>MFA - Alternative Authentication Methods</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45889"/>
				<updated>2024-10-03T22:22:07Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__NOTOC__&lt;br /&gt;
{{TwoColumn|lead= &lt;br /&gt;
If it is absolutely not possible for you to use the Authenticator app there is an option but it will add some complexity for you. We can issue a hardware MFA token.&lt;br /&gt;
|content=&lt;br /&gt;
===Options===&lt;br /&gt;
&lt;br /&gt;
====Hardware MFA Tokens====&lt;br /&gt;
A hardware MFA Token is a small device about the size of a thumb drive. This device has a small screen on it displaying a number that frequently changes. When logging into an application protected by M365 you will need to type in the current number from the MFA token as your second factor. This means to use your M365 account you will always need to carry the MFA token to do so.&lt;br /&gt;
&lt;br /&gt;
=====Getting a MFA Token issued=====&lt;br /&gt;
# If you need to be issued one of these people contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] to schedule a time to come into do this. &lt;br /&gt;
# It will probably take about 10 minutes to do this. If you have and Evergreen issued laptop and can bring it with you it will make the process faster.&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=45888</id>
		<title>Multi-Factor Authentication - User Guide/FAQ</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=45888"/>
				<updated>2024-10-03T22:19:20Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
Multi-factor authentication, commonly referred to as MFA, is a method for securing an account with multiple means of verifying your identity.&lt;br /&gt;
|content=&lt;br /&gt;
&lt;br /&gt;
=== Can I use my personal smartphone, tablet, or mobile phone for MFA? ===&lt;br /&gt;
Yes! The university values personal choice and recognizes the convenience of using a personal device for MFA. The Microsoft Authenticator we will primarily be using runs om both iOS and Android. &lt;br /&gt;
&lt;br /&gt;
=== Can employees use a personal device for MFA, even for conducting university business? ===&lt;br /&gt;
Yes! Employees can use personal devices for MFA, even for university business.&lt;br /&gt;
&lt;br /&gt;
=== How can I troubleshoot my MFA access? ===&lt;br /&gt;
To troubleshoot your MFA access, please ensure your Microsoft Authenticator app is adequately set up and your device is connected to the internet. If issues persist, contact the Technology Support Center at support@evergreen.edu or request help at help.evergreen.edu.&lt;br /&gt;
&lt;br /&gt;
=== Will my device be subject to a public records request because it is used for MFA? ===&lt;br /&gt;
No. If you use the Microsoft Authenticator app, there will be no record on your device. All authentication records are stored in the Microsoft Azure cloud, and any information on your devices would be redundant.&lt;br /&gt;
&lt;br /&gt;
=== Why is the Microsoft Authenticator app requesting a 4-digit PIN or Face ID? ===&lt;br /&gt;
Microsoft Authenticator enables app lock by default. App lock uses your phone's security features. So, in addition to unlocking your phone, you must also unlock the Microsoft Authenticator app. For example, if you use a 4-digit PIN to secure your phone, you must use that same 4-digit PIN to unlock the Authenticator app. Similarly, if you use an Apple phone and have Face ID enabled, it will require that.&lt;br /&gt;
&lt;br /&gt;
You may disable Microsoft's Authenticator app lock by following these steps:&lt;br /&gt;
# Open the Microsoft Authenticator app.&lt;br /&gt;
# In the top right-hand corner, select '''three horizontal dots'''.&lt;br /&gt;
# Select '''Settings'''.&lt;br /&gt;
# Under Security, toggle '''App Lock''' to off.&lt;br /&gt;
&lt;br /&gt;
=== Why does my Authenticator app display advertisements? ===&lt;br /&gt;
If your Authenticator app displays advertisements, you are using a third-party authenticator app. Evergreen strongly recommends that Greener community members use the [https://www.microsoft.com/en-us/security/mobile-authenticator-app#primaryR3 Microsoft Authenticator app]. '' The Microsoft Authenticator app does not display advertisements. ''&lt;br /&gt;
&lt;br /&gt;
You may view our [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]] guide. This guide will walk you through adding a different method, such as the Microsoft Authenticator app, and removing the third-party authenticator app.&lt;br /&gt;
&lt;br /&gt;
=== What applications require MFA? ===&lt;br /&gt;
* Initially, only my.evergreen.edu for faculty will require it.&lt;br /&gt;
&lt;br /&gt;
Eventually, most applications, including the following, will require it.&lt;br /&gt;
&lt;br /&gt;
* Canvas&lt;br /&gt;
* Microsoft Office products&lt;br /&gt;
* Banner&lt;br /&gt;
* And several of our other web-based applications&lt;br /&gt;
&lt;br /&gt;
=== How often do I have to re-authenticate? ===&lt;br /&gt;
You may be prompted more frequently if you use a VPN, use multiple computers, or frequently clear your browser cache.&lt;br /&gt;
&lt;br /&gt;
=== I have nothing confidential in my account; why should I care about MFA? ===&lt;br /&gt;
Most attackers are interested in using your username and password to send hundreds or thousands of phishing messages to other faculty, staff, and students to compromise their computers and gain access to sensitive information. Another common tactic is for hackers to alter your direct deposit information to deposit your paycheck or financial aid into their account instead of yours.&lt;br /&gt;
&lt;br /&gt;
=== What are the benefits of using MFA? ===&lt;br /&gt;
The main benefit of using multi-factor authentication is a significant increase in the protection of your account. If you receive a security code or push notification when you are not trying to log in to your account, you'll immediately know that someone else is attempting to do so. If this does happen, you should [[Forgot_My_Password|change your password]] and call the Technology Support Center at (360) 867-6627 or support@evergreen.edu. Alternatively, you may submit a help request at help.evergreen.edu .&lt;br /&gt;
* Two-factor adds an extra barrier between your personal information and malicious people, emphasizing the importance of protecting your personal and sensitive information.&lt;br /&gt;
* Two-factor can help keep attackers from accessing your email, documents, financial, personal, and health information, or research data.&lt;br /&gt;
* Two-factor reduces the risk of hackers using your Evergreen account to perform harmful activities.&lt;br /&gt;
* Two-factor helps protect Evergreens systems.&lt;br /&gt;
&lt;br /&gt;
=== Will I be prompted for MFA on campus? ===&lt;br /&gt;
Initially, in most cases, you will be prompted for MFA on campus. We hope to use your location (physical presence on campus) as a second means of authentication. Several other ongoing projects will allow us to do this, but we will not have this ability until they are complete.  Some applications on campus that provide access to sensitive information may still require you to use MFA.&lt;br /&gt;
&lt;br /&gt;
=== I don't have access to one of my authentication methods, and I have an urgent need for access ===&lt;br /&gt;
If you do not have access to any authentication methods and need access urgently, a temporary access pass can be issued. A temporary access pass isn't intended as a primary authentication method. Still, it is an option for accessing your account in an emergency when you cannot access your previously configured methods. You may receive a pass by contacting The Technology Support Center. We will work with you on its usage and limitations and assist you with establishing a long-term authentication solution upon granting a temporary access pass. The TSC will require you to prove that you are in fact you though various means before issuing a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What can I use as a second factor for MFA? ===&lt;br /&gt;
The Microsoft Authenticator app for smart devices is recommended as your primary second authentication factor. It is the most convenient, robust, and reliable method. For instructions on how to set up the app, please review the [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]].&lt;br /&gt;
&lt;br /&gt;
Please review our [[MFA - Alternative Authentication Methods]]  article for details on alternative options.&lt;br /&gt;
&lt;br /&gt;
=== Can I use multiple forms of MFA at the same time? ===&lt;br /&gt;
Yes. Having multiple forms configured is advantageous as you can use one form as a backup if your primary form fails. You will only be required to provide one of your available methods when prompted for MFA and can choose which method when prompted. If you have an older phone that you level stored in a safe location you can also install and setup Microsoft Authenticator it so that you have a backup device just in case. &lt;br /&gt;
&lt;br /&gt;
=== Will MFA work on my phone if I lose cell service and wireless networking? ===&lt;br /&gt;
Yes. If you have installed the Microsoft Authenticator app on your mobile device, you can open the app, tap on your account, and view a one-time password code. You can use this code just like an SMS text message. When authenticating, you may have to choose &amp;quot;Sign in another way&amp;quot; after entering your password and being prompted for MFA. This code is generated using your device's time, so it will work as long as your device's time is accurate within 30 seconds.&lt;br /&gt;
&lt;br /&gt;
If your only configured method is receiving a text message or phone call, you will need to contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] for a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What if I cannot access my primary MFA device and get prompted for MFA? ===&lt;br /&gt;
If you have configured a [[MFA - Alternative Authentication Methods]] method, you may choose to sign in another way during MFA. If you do not have an alternate method configured, you must contact [https://www.evergreen.edu/offices-services/technology-support-center Technolgy Support Center] for assistance.&lt;br /&gt;
&lt;br /&gt;
=== Are there problems with MFA when traveling? ===&lt;br /&gt;
If you plan to travel, you should configure the Microsoft Authenticator app on a smart device. The authenticator app contains functionality for displaying a rotating code that does not require cellular or internet connectivity to function. &lt;br /&gt;
&lt;br /&gt;
=== How can I get MFA support? ===&lt;br /&gt;
Technical support for MFA is available from the Technology Support Center during business hours or from your technical support staff.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===How will the college launch MFA?===&lt;br /&gt;
Evergreen is implementing multifactor authentication (MFA) to strengthen the security of our digital systems and protect sensitive information. With the increasing sophistication of cyber threats, relying solely on passwords leaves accounts vulnerable to unauthorized access. The primary method for MFA will be through the Microsoft Authenticator app, which provides a second layer of verification to ensure that accounts remain secure even if a password is compromised. This transition is a vital part of our broader initiative to safeguard the college’s data, protect our personal information, and maintain the privacy and integrity of our academic and administrative systems.&lt;br /&gt;
&lt;br /&gt;
The rollout of MFA will extend to staff in the upcoming Winter quarter, ensuring all administrative personnel benefit from the same enhanced security measures. This phased approach allows the college to provide tailored support and training to each group, ensuring a smooth transition. Following the successful implementation for staff, MFA will be introduced to students in the Spring quarter. By staggering the rollout, we aim to minimize disruption while prioritizing the protection of all users and their access to critical resources. Clear communication, training, and resources will be available to guide everyone through the process.&lt;br /&gt;
&lt;br /&gt;
== Common Problems ==&lt;br /&gt;
&lt;br /&gt;
=== I am getting prompted for MFA at every logon. ===&lt;br /&gt;
This problem may be due to a browser setting. Check to see if your browser is set to clear cookies every time it is closed. This setting will cause this behavior. Using incognito browsing will also prompt for MFA each time you log in.&lt;br /&gt;
&lt;br /&gt;
=== I did not get a push notification from the Microsoft Authenticator app. ===&lt;br /&gt;
You must have internet service for the push notification to work. Having your phone on Do Not Disturb or Focused mode may also prevent the notification from being displayed. Occasionally, you may need to manually open the Microsoft Authenticator app first for the popup to appear.&lt;br /&gt;
&lt;br /&gt;
If you still have not received the push notification, you may sign in another way from the authentication prompt. You can then choose to use a verification code. To retrieve the code, open the Microsoft Authenticator app and tap on your account. You will see a six-digit code that rotates every 30 seconds that will be used to verify your identity.&lt;br /&gt;
&lt;br /&gt;
If you continue to have trouble authenticating, please contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center].&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication&amp;diff=45887</id>
		<title>Multi-Factor Authentication</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication&amp;diff=45887"/>
				<updated>2024-10-03T21:43:28Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__NOTOC__&lt;br /&gt;
{{TwoColumn|lead= &lt;br /&gt;
Multi-factor authentication or MFA, is a method for securing an account with multiple means of verifying your identity.&lt;br /&gt;
|content=&lt;br /&gt;
&lt;br /&gt;
===Getting Started with MFA===&lt;br /&gt;
* Learn how to [[Microsoft Authenticator Setup|Setup the Microsoft Authenticator App]]&lt;br /&gt;
* More answers about MFA? See: [[Multifactor Auth - Frequently Asked Questions|MFA Frequently Asked Questions]]&lt;br /&gt;
&lt;br /&gt;
=== What is Multi-factor authentication? ===&lt;br /&gt;
Multi-factor authentication (MFA) uses two different forms of authentication: what you know, such as a password, and what you have, such as the Microsoft Authenticator app. &lt;br /&gt;
&lt;br /&gt;
===Why is MFA needed?===&lt;br /&gt;
Having multiple requirements to verify identity when logging into services is the best form of protection against phishing attacks, which have become much more common in the last few years. Multifactor authentication can protect access to your account, personal information, and college data if a malicious actor obtains your password.&lt;br /&gt;
&lt;br /&gt;
=== Is MFA Required? ===&lt;br /&gt;
MFA will required by the end of the 2024/2025 academic year. See the FAQ for more information&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{Login Help FacStaff}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[Category:MFA]]&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Talk:Multi-Factor_Authentication&amp;diff=45828</id>
		<title>Talk:Multi-Factor Authentication</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Talk:Multi-Factor_Authentication&amp;diff=45828"/>
				<updated>2024-10-01T18:41:24Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__NOTOC__&lt;br /&gt;
{{TwoColumn|lead= &lt;br /&gt;
Multifactor authentication or MFA, is a method for securing an account with multiple means of verifying your identity.&lt;br /&gt;
|content=&lt;br /&gt;
&lt;br /&gt;
===Getting Started with MFA===&lt;br /&gt;
* Learn how to [[Microsoft Authenticator Setup|Setup the Microsoft Authenticator App]]&lt;br /&gt;
* More answers about MFA? See: [[Multifactor Auth - Frequently Asked Questions|MFA Frequently Asked Questions]]&lt;br /&gt;
&lt;br /&gt;
=== What is multifactor authentication and why is it necessary? ===&lt;br /&gt;
Multifactor authentication uses two different forms of authentication: what you know, such as a password, and what you have, such as the Microsoft Authenticator app. Having multiple requirements to verify identity when logging into services is the best form of protection against phishing attacks, which have become much more common in the last few years. Multifactor authentication can protect access to your account, personal information, and college data if a malicious actor obtains your password.&lt;br /&gt;
&lt;br /&gt;
=== Is MFA Required? ===&lt;br /&gt;
MFA will required by the end of the 2024/2025 academic year. See the FAQ for more information&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=45827</id>
		<title>Multi-Factor Authentication - User Guide/FAQ</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=45827"/>
				<updated>2024-10-01T18:39:06Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
Multi-factor authentication, commonly referred to as MFA, is a method for securing an account with multiple means of verifying your identity.&lt;br /&gt;
|content=&lt;br /&gt;
&lt;br /&gt;
=== Can I use my personal smartphone, tablet, or mobile phone for MFA? ===&lt;br /&gt;
Yes! The university values personal choice and recognizes the convenience of using a personal device for MFA.&lt;br /&gt;
&lt;br /&gt;
=== Can employees use a personal device for MFA, even for conducting university business? ===&lt;br /&gt;
Yes! Employees can use personal devices for MFA, even for university business. &amp;quot;Bring your own device&amp;quot; (BYOD) is a standard operational model that acknowledges societal trends toward using personal devices for user authentication.&lt;br /&gt;
&lt;br /&gt;
=== How can I troubleshoot my MFA access? ===&lt;br /&gt;
To troubleshoot your MFA access, please ensure your Microsoft Authenticator app is adequately set up and your device is connected to the internet. If issues persist, contact the Technology Helpdesk at support@evergreen.edu or request help at help.evergreen.edu.&lt;br /&gt;
&lt;br /&gt;
=== Will my device be subject to a public records request because it is used for MFA? ===&lt;br /&gt;
No. If you use the Microsoft Authenticator app, there will be no record on your device. All authentication records are stored in the Microsoft Azure cloud, and any information on your devices would be redundant.&lt;br /&gt;
&lt;br /&gt;
=== Why is the Microsoft Authenticator app requesting a 4-digit PIN or Face ID? ===&lt;br /&gt;
Microsoft Authenticator enables app lock by default. App lock uses your phone's security features. So, in addition to unlocking your phone, you must also unlock the Microsoft Authenticator app. For example, if you use a 4-digit PIN to secure your phone, you must use that same 4-digit PIN to unlock the Authenticator app. Similarly, if you use an Apple phone and have Face ID enabled, it will require that.&lt;br /&gt;
&lt;br /&gt;
You may disable Microsoft's Authenticator app lock by following these steps:&lt;br /&gt;
# Open the Microsoft Authenticator app.&lt;br /&gt;
# In the top right-hand corner, select '''three horizontal dots'''.&lt;br /&gt;
# Select '''Settings'''.&lt;br /&gt;
# Under Security, toggle '''App Lock''' to off.&lt;br /&gt;
&lt;br /&gt;
=== Why does my Authenticator app display advertisements? ===&lt;br /&gt;
If your Authenticator app displays advertisements, you are using a third-party authenticator app. Evergreen strongly recommends that Greener community members use the [https://www.microsoft.com/en-us/security/mobile-authenticator-app#primaryR3 Microsoft Authenticator app]. '' The Microsoft Authenticator app does not display advertisements. ''&lt;br /&gt;
&lt;br /&gt;
You may view our [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]] guide. This guide will walk you through adding a different method, such as the Microsoft Authenticator app, and removing the third-party authenticator app.&lt;br /&gt;
&lt;br /&gt;
=== What applications require MFA? ===&lt;br /&gt;
* Initially, only my.evergreen.edu for faculty will require it.&lt;br /&gt;
&lt;br /&gt;
Eventually, most applications, including the following, will require it.&lt;br /&gt;
&lt;br /&gt;
* Canvas&lt;br /&gt;
* Microsoft Office products&lt;br /&gt;
* And several of our web-based single sign-on applications&lt;br /&gt;
&lt;br /&gt;
=== How often do I have to re-authenticate? ===&lt;br /&gt;
You may be prompted more frequently if you use a VPN, use multiple computers, or frequently clear your browser cache.&lt;br /&gt;
&lt;br /&gt;
=== I have nothing confidential in my account; why should I care about MFA? ===&lt;br /&gt;
Most attackers are interested in using your username and password to send hundreds or thousands of phishing messages to other faculty, staff, and students to compromise their computers and gain access to sensitive information. Another common tactic is for hackers to alter your direct deposit information to deposit your paycheck or financial aid into their account instead of yours.&lt;br /&gt;
&lt;br /&gt;
=== What are the benefits of using MFA? ===&lt;br /&gt;
The main benefit of using multi-factor authentication is a significant increase in the protection of your account. If you receive a security code or push notification when you are not trying to log in to your account, you'll immediately know that someone else is attempting to do so. If this does happen, you should [[Forgot_My_Password|change your password]] and call the Technology Support Center at (360) 867-6627 or support@evergreen.edu. Alternatively, you may submit a help request at help.evergreen.edu .&lt;br /&gt;
* Two-factor adds an extra barrier between your personal information and malicious people, emphasizing the importance of protecting your personal and sensitive information.&lt;br /&gt;
* Two-factor can help keep attackers from accessing your email, documents, financial, personal, and health information, or research data.&lt;br /&gt;
* Two-factor reduces the risk of hackers using your Evergreen account to perform harmful activities.&lt;br /&gt;
* Two-factor helps protect Evergreens systems.&lt;br /&gt;
&lt;br /&gt;
=== Will I be prompted for MFA on campus? ===&lt;br /&gt;
Initially, in most cases, you will be prompted for MFA on campus. We hope to use your location (physical presence on campus) as a second means of authentication. Several other ongoing projects will allow us to do this, but we will not have this ability until they are complete.  Some applications on campus that provide access to sensitive information may still require using your authenticator.&lt;br /&gt;
&lt;br /&gt;
=== I don't have access to one of my authentication methods, and I have an urgent need for access ===&lt;br /&gt;
If you do not have access to any authentication methods and need access urgently, a temporary access pass can be issued. A temporary access pass isn't intended as a primary authentication method. Still, it is an option for accessing your account in an emergency when you cannot access your previously configured methods. You may receive a pass by contacting The Technology Support Center. We will work with you on its usage and limitations and assist you with establishing a long-term authentication solution upon granting a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What can I use as a second factor for MFA? ===&lt;br /&gt;
The Microsoft Authenticator app for smart devices is recommended as your primary second authentication factor. It is the most convenient, robust, and reliable method. For instructions on how to set up the app, please review the [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]].&lt;br /&gt;
&lt;br /&gt;
There are some limitations on factors that cannot be used. You cannot use your office phone number as the phone system will use  Microsoft Teams, which MFA protects. You also cannot use the alternative email address associated with your account. While this email address can be used for password reset requests, it cannot be used for MFA.&lt;br /&gt;
&lt;br /&gt;
Please review our [[MFA - Alternative Authentication Methods]]  article for more details on alternative options.&lt;br /&gt;
&lt;br /&gt;
=== Can I use multiple forms of MFA at the same time? ===&lt;br /&gt;
Yes. Having multiple forms configured is advantageous as you can use one form as a backup if your primary form fails. You will only be required to provide one of your available methods when prompted for MFA and can choose which method when prompted.&lt;br /&gt;
&lt;br /&gt;
=== Will MFA work on my phone if I lose cell service and wireless networking? ===&lt;br /&gt;
Yes. If you have installed the Microsoft Authenticator app on your mobile device, you can open the app, tap on your account, and view a one-time password code. You can use this code just like an SMS text message. When authenticating, you may have to choose &amp;quot;Sign in another way&amp;quot; after entering your password and being prompted for MFA. This code is generated using your device's time, so it will work as long as your device's time is accurate within 30 seconds.&lt;br /&gt;
&lt;br /&gt;
If your only configured method is receiving a text message or phone call, you will need to contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] for a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What if I cannot access my device and get prompted for MFA? ===&lt;br /&gt;
If you have configured a [[MFA - Alternative Authentication Methods]] method, you may choose to sign in another way during MFA. If you do not have an alternate method configured, you must contact [https://www.evergreen.edu/offices-services/technology-support-center Technolgy Support Center] for assistance.&lt;br /&gt;
&lt;br /&gt;
=== Are there problems with MFA when traveling? ===&lt;br /&gt;
If you plan to travel, you should configure the Microsoft Authenticator app on a smart device. The authenticator app contains functionality for displaying a rotating code that does not require cellular or internet connectivity to function. &lt;br /&gt;
&lt;br /&gt;
=== How can I get MFA support? ===&lt;br /&gt;
Technical support for MFA is available from The Support Center during business hours or from your technical support staff.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===How will the college launch MFA?===&lt;br /&gt;
Evergreen is implementing multifactor authentication (MFA) to strengthen the security of our digital systems and protect sensitive information. With the increasing sophistication of cyber threats, relying solely on passwords leaves accounts vulnerable to unauthorized access. The primary method for MFA will be through the Microsoft Authenticator app, which provides a second layer of verification to ensure that accounts remain secure even if a password is compromised. This transition is a vital part of our broader initiative to safeguard the college’s data, protect faculty personal information, and maintain the privacy and integrity of our academic and administrative systems.&lt;br /&gt;
&lt;br /&gt;
The rollout of MFA will extend to staff in the upcoming Winter quarter, ensuring all administrative personnel benefit from the same enhanced security measures. This phased approach allows the college to provide tailored support and training to each group, ensuring a smooth transition. Following the successful implementation for staff, MFA will be introduced to students in the Spring quarter. By staggering the rollout, we aim to minimize disruption while prioritizing the protection of all users and their access to critical resources. Clear communication, training, and resources will be available to guide everyone through the process.&lt;br /&gt;
&lt;br /&gt;
== Common Problems ==&lt;br /&gt;
&lt;br /&gt;
=== I am getting prompted for MFA at every logon. ===&lt;br /&gt;
This problem may be due to a browser setting. Check to see if your browser is set to clear cookies every time it is closed. This setting will cause this behavior. Using incognito browsing will also prompt for MFA each time you log in.&lt;br /&gt;
&lt;br /&gt;
=== I did not get a push notification from the Microsoft Authenticator app. ===&lt;br /&gt;
You must have internet service for the push notification to work. Having your phone on Do Not Disturb or Focused mode may also prevent the notification from being displayed. Occasionally, you may need to manually open the Microsoft Authenticator app first for the popup to appear.&lt;br /&gt;
&lt;br /&gt;
If you still have not received the push notification, you may sign in another way from the authentication prompt. You can then choose to use a verification code. To retrieve the code, open the Microsoft Authenticator app and tap on your account. You will see a six-digit code that rotates every 30 seconds that will be used to verify your identity.&lt;br /&gt;
&lt;br /&gt;
If you continue to have trouble authenticating, please contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center].&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=45821</id>
		<title>Multi-Factor Authentication - User Guide/FAQ</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication_-_User_Guide/FAQ&amp;diff=45821"/>
				<updated>2024-10-01T18:18:18Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;{{TwoColumn|lead= &lt;br /&gt;
Multi-factor authentication, commonly referred to as MFA, is a method for securing an account with multiple means of verifying your identity.&lt;br /&gt;
|content=&lt;br /&gt;
&lt;br /&gt;
=== Can I use my personal smartphone, tablet, or mobile phone for MFA? ===&lt;br /&gt;
Yes! The university values personal choice and recognizes the convenience of using a personal device for MFA.&lt;br /&gt;
&lt;br /&gt;
=== Can employees use a personal device for MFA, even for conducting university business? ===&lt;br /&gt;
Yes! Employees can use personal devices for MFA, even for university business. &amp;quot;Bring your own device&amp;quot; (BYOD) is a standard operational model that acknowledges societal trends toward using personal devices for user authentication.&lt;br /&gt;
&lt;br /&gt;
=== How can I troubleshoot my MFA access? ===&lt;br /&gt;
To troubleshoot your MFA access, please ensure your Microsoft Authenticator app is adequately set up and your device is connected to the internet. If issues persist, contact the Technology Helpdesk at support@evergreen.edu or request help at help.evergreen.edu.&lt;br /&gt;
&lt;br /&gt;
=== Will my device be subject to a public records request because it is used for MFA? ===&lt;br /&gt;
No. If you use the Microsoft Authenticator app, there will be no record on your device. All authentication records are stored in the Microsoft Azure cloud, and any information on your devices would be redundant.&lt;br /&gt;
&lt;br /&gt;
=== Why is the Microsoft Authenticator app requesting a 4-digit PIN or Face ID? ===&lt;br /&gt;
Microsoft Authenticator enables app lock by default. App lock uses your phone's security features. So, in addition to unlocking your phone, you must also unlock the Microsoft Authenticator app. For example, if you use a 4-digit PIN to secure your phone, you must use that same 4-digit PIN to unlock the Authenticator app. Similarly, if you use an Apple phone and have Face ID enabled, it will require that.&lt;br /&gt;
&lt;br /&gt;
You may disable Microsoft's Authenticator app lock by following these steps:&lt;br /&gt;
# Open the Microsoft Authenticator app.&lt;br /&gt;
# In the top right-hand corner, select '''three horizontal dots'''.&lt;br /&gt;
# Select '''Settings'''.&lt;br /&gt;
# Under Security, toggle '''App Lock''' to off.&lt;br /&gt;
&lt;br /&gt;
=== Why does my Authenticator app display advertisements? ===&lt;br /&gt;
If your Authenticator app displays advertisements, you are using a third-party authenticator app. Evergreen strongly recommends that Greener community members use the [https://www.microsoft.com/en-us/security/mobile-authenticator-app#primaryR3 Microsoft Authenticator app]. '' The Microsoft Authenticator app does not display advertisements. ''&lt;br /&gt;
&lt;br /&gt;
You may view our [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]] guide. This guide will walk you through adding a different method, such as the Microsoft Authenticator app, and removing the third-party authenticator app.&lt;br /&gt;
&lt;br /&gt;
=== What applications require MFA? ===&lt;br /&gt;
* Initially, only my.evergreen.edu for faculty will require it.&lt;br /&gt;
&lt;br /&gt;
Eventually, most applications, including the following, will require it.&lt;br /&gt;
&lt;br /&gt;
* Canvas&lt;br /&gt;
* Microsoft Office products&lt;br /&gt;
* And several of our web-based single sign-on applications&lt;br /&gt;
&lt;br /&gt;
=== How often do I have to re-authenticate? ===&lt;br /&gt;
You may be prompted more frequently if you use a VPN, use multiple computers, or frequently clear your browser cache.&lt;br /&gt;
&lt;br /&gt;
=== I have nothing confidential in my account; why should I care about MFA? ===&lt;br /&gt;
Most attackers are interested in using your username and password to send hundreds or thousands of phishing messages to other faculty, staff, and students to compromise their computers and gain access to sensitive information. Another common tactic is for hackers to alter your direct deposit information to deposit your paycheck or financial aid into their account instead of yours.&lt;br /&gt;
&lt;br /&gt;
=== What are the benefits of using MFA? ===&lt;br /&gt;
The main benefit of using multi-factor authentication is a significant increase in the protection of your account. If you receive a security code or push notification when you are not trying to log in to your account, you'll immediately know that someone else is attempting to do so. If this does happen, you should [[Forgot_My_Password|change your password]] and call the Technology Support Center at (360) 867-6627 or support@evergreen.edu. Alternatively, you may submit a help request at help.evergreen.edu .&lt;br /&gt;
* Two-factor adds an extra barrier between your personal information and malicious people, emphasizing the importance of protecting your personal and sensitive information.&lt;br /&gt;
* Two-factor can help keep attackers from accessing your email, documents, financial, personal, and health information, or research data.&lt;br /&gt;
* Two-factor reduces the risk of hackers using your Evergreen account to perform harmful activities.&lt;br /&gt;
* Two-factor helps protect Evergreens systems.&lt;br /&gt;
&lt;br /&gt;
=== Will I be prompted for MFA on campus? ===&lt;br /&gt;
Initially, in most cases, you will be prompted for MFA on campus. We hope to use your location (physical presence on campus) as a second means of authentication. Several other ongoing projects will allow us to do this, but we will not have this ability until they are complete.  Some applications on campus that provide access to sensitive information may still require using your authenticator.&lt;br /&gt;
&lt;br /&gt;
=== I don't have access to one of my authentication methods, and I have an urgent need for access ===&lt;br /&gt;
If you do not have access to any authentication methods and need access urgently, a temporary access pass can be issued. A temporary access pass isn't intended as a primary authentication method. Still, it is an option for accessing your account in an emergency when you cannot access your previously configured methods. You may receive a pass by contacting The Technology Support Center. We will work with you on its usage and limitations and assist you with establishing a long-term authentication solution upon granting a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What can I use as a second factor for MFA? ===&lt;br /&gt;
The Microsoft Authenticator app for smart devices is recommended as your primary second authentication factor. It is the most convenient, robust, and reliable method. For instructions on how to set up the app, please review the [[Microsoft Authenticator Setup|Microsoft Authenticator Setup]].&lt;br /&gt;
&lt;br /&gt;
There are some limitations on factors that cannot be used. You cannot use your office phone number as the phone system will use  Microsoft Teams, which MFA protects. You also cannot use the alternative email address associated with your account. While this email address can be used for password reset requests, it cannot be used for MFA.&lt;br /&gt;
&lt;br /&gt;
Please review our [[MFA - Alternative Authentication Methods]]  article for more details on alternative options.&lt;br /&gt;
&lt;br /&gt;
=== Can I use multiple forms of MFA at the same time? ===&lt;br /&gt;
Yes. Having multiple forms configured is advantageous as you can use one form as a backup if your primary form fails. You will only be required to provide one of your available methods when prompted for MFA and can choose which method when prompted.&lt;br /&gt;
&lt;br /&gt;
=== Will MFA work on my phone if I lose cell service and wireless networking? ===&lt;br /&gt;
Yes. If you have installed the Microsoft Authenticator app on your mobile device, you can open the app, tap on your account, and view a one-time password code. You can use this code just like an SMS text message. When authenticating, you may have to choose &amp;quot;Sign in another way&amp;quot; after entering your password and being prompted for MFA. This code is generated using your device's time, so it will work as long as your device's time is accurate within 30 seconds.&lt;br /&gt;
&lt;br /&gt;
If your only configured method is receiving a text message or phone call, you will need to contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] for a temporary access pass.&lt;br /&gt;
&lt;br /&gt;
=== What if I cannot access my device and get prompted for MFA? ===&lt;br /&gt;
If you have configured a [[MFA - Alternative Authentication Methods]] method, you may choose to sign in another way during MFA. If you do not have an alternate method configured, you must contact [https://www.evergreen.edu/offices-services/technology-support-center Technolgy Support Center] for assistance.&lt;br /&gt;
&lt;br /&gt;
=== Are there problems with MFA when traveling? ===&lt;br /&gt;
If you plan to travel, you should configure the Microsoft Authenticator app on a smart device. The authenticator app contains functionality for displaying a rotating code that does not require cellular or internet connectivity to function. &lt;br /&gt;
&lt;br /&gt;
=== How can I get MFA support? ===&lt;br /&gt;
Technical support for MFA is available from The Support Center during business hours or from your technical support staff.&lt;br /&gt;
&lt;br /&gt;
== Common Problems ==&lt;br /&gt;
&lt;br /&gt;
=== I am getting prompted for MFA at every logon. ===&lt;br /&gt;
This problem may be due to a browser setting. Check to see if your browser is set to clear cookies every time it is closed. This setting will cause this behavior. Using incognito browsing will also prompt for MFA each time you log in.&lt;br /&gt;
&lt;br /&gt;
=== I did not get a push notification from the Microsoft Authenticator app. ===&lt;br /&gt;
You must have internet service for the push notification to work. Having your phone on Do Not Disturb or Focused mode may also prevent the notification from being displayed. Occasionally, you may need to manually open the Microsoft Authenticator app first for the popup to appear.&lt;br /&gt;
&lt;br /&gt;
If you still have not received the push notification, you may sign in another way from the authentication prompt. You can then choose to use a verification code. To retrieve the code, open the Microsoft Authenticator app and tap on your account. You will see a six-digit code that rotates every 30 seconds that will be used to verify your identity.&lt;br /&gt;
&lt;br /&gt;
If you continue to have trouble authenticating, please contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center].&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45820</id>
		<title>MFA - Alternative Authentication Methods</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45820"/>
				<updated>2024-10-01T16:59:35Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__NOTOC__&lt;br /&gt;
{{TwoColumn|lead= &lt;br /&gt;
If it is absolutely not possible for you to use the Authenticator app there is an option but it will add some complexity for you. We can issue a hardware MFA token.&lt;br /&gt;
|content=&lt;br /&gt;
===Hardware MFA Tokens===&lt;br /&gt;
====Task heading (optional)====&lt;br /&gt;
A hardware MFA Token is a small device about the size of a thumb drive. This device has a small screen on it displaying a number that frequently changes. When logging into an application protected by M365 you will need to type in the current number from the MFA token as your second factor. This means to use your M365 account you will always need to carry the MFA token to do so.&lt;br /&gt;
&lt;br /&gt;
====Getting a MFA Token issued====&lt;br /&gt;
# If you need to be issued one of these people contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] to schedule a time to come into do this. &lt;br /&gt;
# It will probably take about 10 minutes to do this. If you have and Evergreen issued laptop and can bring it with you it will make the process faster.&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45819</id>
		<title>MFA - Alternative Authentication Methods</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45819"/>
				<updated>2024-10-01T16:59:11Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__NOTOC__&lt;br /&gt;
{{TwoColumn|lead= &lt;br /&gt;
If it is absolutely not possible for you to use the Authenticator app there is an option but it will add some complexity for you. We can issue as hardware MFA token.&lt;br /&gt;
|content=&lt;br /&gt;
===Hardware MFA Tokens===&lt;br /&gt;
====Task heading (optional)====&lt;br /&gt;
A hardware MFA Token is a small device about the size of a thumb drive. This device has a small screen on it displaying a number that frequently changes. When logging into an application protected by M365 you will need to type in the current number from the MFA token as your second factor. This means to use your M365 account you will always need to carry the MFA token to do so.&lt;br /&gt;
&lt;br /&gt;
====Getting a MFA Token issued====&lt;br /&gt;
# If you need to be issued one of these people contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] to schedule a time to come into do this. &lt;br /&gt;
# It will probably take about 10 minutes to do this. If you have and Evergreen issued laptop and can bring it with you it will make the process faster.&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45818</id>
		<title>MFA - Alternative Authentication Methods</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=MFA_-_Alternative_Authentication_Methods&amp;diff=45818"/>
				<updated>2024-10-01T16:54:45Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__NOTOC__&lt;br /&gt;
{{TwoColumn|lead= &lt;br /&gt;
If it is absolutely not possible for you to use the Authenticator app there is an option but it will add some complexity for you. We can issue as hardware MFA token.&lt;br /&gt;
|content=&lt;br /&gt;
===Hardware MFA Tokens===&lt;br /&gt;
====Task heading (optional)====&lt;br /&gt;
A hardware MFA Token is a small device about the size of a thumb drive. This device has a small screen on it displaying a number that frequently changes. When logging into an application protected by M365 you will need to type in the current number from the MFA token as your second factor. This means to use your M365 account you will always need to carry the MFA token to do so.&lt;br /&gt;
&lt;br /&gt;
====Getting a MFA Token issued====&lt;br /&gt;
# If you need to be issued one of these people contact theTechnology Support to schedule a time to come into do this. &lt;br /&gt;
# It will probably take about 10 minutes to do this. If you have and Evergreen issued laptop and can bring it with you it will make the process faster.&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Plus_account.PNG&amp;diff=45811</id>
		<title>File:Plus account.PNG</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Plus_account.PNG&amp;diff=45811"/>
				<updated>2024-10-01T02:12:45Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Button to add and account in the Authenticator app.&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;Button to add and account in the Authenticator app.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Type_account.PNG&amp;diff=45810</id>
		<title>File:Type account.PNG</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Type_account.PNG&amp;diff=45810"/>
				<updated>2024-10-01T02:10:28Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: Ordwaye uploaded a new version of File:Type account.PNG&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;List of the types of accounts you can add in the authenicator app.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=File:Type_account.PNG&amp;diff=45809</id>
		<title>File:Type account.PNG</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=File:Type_account.PNG&amp;diff=45809"/>
				<updated>2024-10-01T02:09:19Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: List of the types of accounts you can add in the authenicator app.&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;List of the types of accounts you can add in the authenicator app.&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Talk:Multi-Factor_Authentication&amp;diff=45754</id>
		<title>Talk:Multi-Factor Authentication</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Talk:Multi-Factor_Authentication&amp;diff=45754"/>
				<updated>2024-09-23T23:11:57Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__NOTOC__&lt;br /&gt;
{{TwoColumn|lead= &lt;br /&gt;
Multifactor authentication or MFA, is a method for securing an account with multiple means of verifying your identity.&lt;br /&gt;
|content=&lt;br /&gt;
&lt;br /&gt;
'''DRAFT LANDING PAGE'''&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===How we will be rolling out MFA===&lt;br /&gt;
Evergreen is implementing Multi-Factor Authentication (MFA) for faculty authentication to strengthen the security of our digital systems and protect sensitive information. With the increasing sophistication of cyber threats, relying solely on passwords leaves accounts vulnerable to unauthorized access. The primary method for MFA will be through Microsoft Authenticator app, which provides a second layer of verification to ensure that even if a password is compromised, accounts remain secure. This transition is a key part of our broader initiative to safeguard the college’s data, protect faculty personal information, and maintain the privacy and integrity of our academic and administrative systems.&lt;br /&gt;
&lt;br /&gt;
The rollout of MFA will extend to staff in the upcoming Winter quarter, ensuring that all administrative personnel benefit from the same enhanced security measures. This phased approach allows the college to provide tailored support and training to each group, ensuring a smooth transition. Following the successful implementation for staff, MFA will be introduced to students in the Spring quarter. By staggering the rollout, we aim to minimize disruption while prioritizing the protection of all users and their access to critical resources. Clear communication, training, and resources will be made available to guide everyone through the process.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Getting Started with MFA===&lt;br /&gt;
* Learn how to [[Microsoft Authenticator Setup|Setup the Microsoft Authenticator App]]&lt;br /&gt;
* More answers about MFA? See: [[Multifactor Auth - Frequently Asked Questions|MFA Frequently Asked Questions]]&lt;br /&gt;
&lt;br /&gt;
=== What is multifactor authentication and why is it necessary? ===&lt;br /&gt;
Multifactor authentication will use what you know, such as a password, and what you have, such as the Microsoft Authenticator app, as two different forms of authentication. Having multiple requirements to verify identity when logging into services is the best form of protection against phishing attacks that have become much more common in the last few years. Multifactor authentication can protect access to your account, personal information, and college data in the event that a malicious actor obtains your password.&lt;br /&gt;
&lt;br /&gt;
=== Is MFA Required? ===&lt;br /&gt;
MFA is expected to be required by the end of the 2024/2025 academic year. A roll-out project will begin in Fall of 2024, which will, by the end of the year, require all students, faculty, and staff to register at least one MFA method. We are encouraging users to opt-in to MFA now; otherwise, it will be enforced on all accounts at a later date. Certain groups will be required to use MFA for certain applications at each stage of the rollout. Eventually, you will need to use MFA for everything you use your Evergreen account for.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	<entry>
		<id>http://helpwiki.evergreen.edu/wiki/index.php?title=Talk:Multi-Factor_Authentication&amp;diff=45753</id>
		<title>Talk:Multi-Factor Authentication</title>
		<link rel="alternate" type="text/html" href="http://helpwiki.evergreen.edu/wiki/index.php?title=Talk:Multi-Factor_Authentication&amp;diff=45753"/>
				<updated>2024-09-23T23:10:35Z</updated>
		
		<summary type="html">&lt;p&gt;Ordwaye: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__NOTOC__&lt;br /&gt;
{{TwoColumn|lead= &lt;br /&gt;
Multifactor authentication or MFA, is a method for securing an account with multiple means of verifying your identity.&lt;br /&gt;
|content=&lt;br /&gt;
&lt;br /&gt;
'''DRAFT LANDING PAGE'''&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===How we will be rolling out MFA===&lt;br /&gt;
Evergreen is implementing Multi-Factor Authentication (MFA) for faculty authentication to strengthen the security of our digital systems and protect sensitive information. With the increasing sophistication of cyber threats, relying solely on passwords leaves accounts vulnerable to unauthorized access. The primary method for MFA will be through Microsoft Authenticator app, which provides a second layer of verification to ensure that even if a password is compromised, accounts remain secure. This transition is a key part of our broader initiative to safeguard the college’s data, protect faculty personal information, and maintain the privacy and integrity of our academic and administrative systems.&lt;br /&gt;
&lt;br /&gt;
The rollout of MFA will extend to staff in the upcoming Winter quarter, ensuring that all administrative personnel benefit from the same enhanced security measures. This phased approach allows the college to provide tailored support and training to each group, ensuring a smooth transition. Following the successful implementation for staff, MFA will be introduced to students in the Spring quarter. By staggering the rollout, we aim to minimize disruption while prioritizing the protection of all users and their access to critical resources. Clear communication, training, and resources will be made available to guide everyone through the process.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Getting Started with MFA===&lt;br /&gt;
* More answers about MFA? See: [[Multifactor Auth - Frequently Asked Questions|MFA Frequently Asked Questions]]&lt;br /&gt;
* Learn how to [[Microsoft Authenticator Setup|Setup the Microsoft Authenticator App]]&lt;br /&gt;
&lt;br /&gt;
=== What is multifactor authentication and why is it necessary? ===&lt;br /&gt;
Multifactor authentication will use what you know, such as a password, and what you have, such as the Microsoft Authenticator app, as two different forms of authentication. Having multiple requirements to verify identity when logging into services is the best form of protection against phishing attacks that have become much more common in the last few years. Multifactor authentication can protect access to your account, personal information, and college data in the event that a malicious actor obtains your password.&lt;br /&gt;
&lt;br /&gt;
=== Is MFA Required? ===&lt;br /&gt;
MFA is expected to be required by the end of the 2024/2025 academic year. A roll-out project will begin in Fall of 2024, which will, by the end of the year, require all students, faculty, and staff to register at least one MFA method. We are encouraging users to opt-in to MFA now; otherwise, it will be enforced on all accounts at a later date. Certain groups will be required to use MFA for certain applications at each stage of the rollout. Eventually, you will need to use MFA for everything you use your Evergreen account for.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
|sidebar=&lt;br /&gt;
{{MFA}}&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
{{GetHelp}}&lt;br /&gt;
&lt;br /&gt;
}}&lt;/div&gt;</summary>
		<author><name>Ordwaye</name></author>	</entry>

	</feed>