Help Wiki - User contributions [en]

Category:Telephones

2024-11-18T20:07:59Z

Wwnh1715:

Below you will find articles related to Telephones at Evergreen.

[[Category:Top]]

Phones in Housing

2024-05-20T22:19:02Z

Wwnh1715: Removed references to a Qwest, a company that no longer exists

<div class="lead">[[File:Phone3-green.svg|50px|left]]If you are living on campus in the dorms, the soup, or the mods; cellular phone services are available from several service providers such as Verizon, AT&T, T-Mobile and other service providers. </div>
[[Category:Housing]]
[[Category:Telephones]]

Voicemail Tips

2023-10-10T22:16:09Z

Wwnh1715: updated verbage

For Off-Campus Access to Voicemail call:

Olympia Voicemail Access (360) 867-6480

Tacoma Voicemail Access (253) 680-3080

[https://helpwiki.evergreen.edu/wiki/images/2/2c/OpenText_Quick_Reference_Guide.pdf Voicemail Quick Reference Guide (PDF)]

On Faculty and staff phones

* Push the Message button (on a black phone) or dial 6480 from an almond phone to access the voicemail system.
* After entering your Security Pin
* Press 2 to hear a message
* and 76 to delete it
* Press 4 to back up one message in the queue, and 6 to skip forward one message. Tapping 1 will skip back 5 seconds and tapping 3 skips forward 5 seconds.
* There are recorded instructions for each sub-menu by pressing *.

You should record a personal greeting to your voice mail. To manage your greetings you press 80, then press 4 for your Standard Greeting or press 6 for your Out of Office greeting. At that point you can listen to a greeting by pressing 2; re-record it by pressing 5, talking, and pressing # when you've finished; and erase it with 76.
[[Category:Telephones]]

Voicemail Tips

2023-10-10T22:15:03Z

Wwnh1715: number correction

For Off-Campus Access to Voicemail call:

Olympia Voicemail Access (360) 867-6480

Tacoma Voicemail Access (253) 680-3080

[https://helpwiki.evergreen.edu/wiki/images/2/2c/OpenText_Quick_Reference_Guide.pdf Voicemail Quick Reference Guide (PDF)]

On Faculty and staff phones

* Push the Message button (on a black phone) or dial 6480 from an almond phone to access the voicemail system.
* After entering your Security Pin
* Press 2 to hear a message
* and 76 to delete it
* Press 4 to back up one message in the queue, and 6 to skip forward one message. Tapping 1 will skip back 5 seconds and tapping 3 skips forward 5 seconds.
* There are recorded instructions for each sub-menu by pressing *.

You should record a personal greeting to your voice mail. To deal with your greetings you press 80, then press 4 for your Standard Greeting or press 6 for your Out of Office greeting. At that point you can listen to a greeting by pressing 2; re-record it by pressing 5, talking, and pressing # when you've finished; and erase it with 76.
[[Category:Telephones]]

Voicemail Tips

2023-10-10T22:09:27Z

Wwnh1715: Updated off campus telephone numbers

For Off-Campus Access to Voicemail call:

Olympia Voicemail Access (360) 867-6480

Tacoma Voicemail Access (253) 680-3000

[https://helpwiki.evergreen.edu/wiki/images/2/2c/OpenText_Quick_Reference_Guide.pdf Voicemail Quick Reference Guide (PDF)]

On Faculty and staff phones

* Push the Message button (on a black phone) or dial 6480 from an almond phone to access the voicemail system.
* After entering your Security Pin
* Press 2 to hear a message
* and 76 to delete it
* Press 4 to back up one message in the queue, and 6 to skip forward one message. Tapping 1 will skip back 5 seconds and tapping 3 skips forward 5 seconds.
* There are recorded instructions for each sub-menu by pressing *.

You should record a personal greeting to your voice mail. To deal with your greetings you press 80, then press 4 for your Standard Greeting or press 6 for your Out of Office greeting. At that point you can listen to a greeting by pressing 2; re-record it by pressing 5, talking, and pressing # when you've finished; and erase it with 76.
[[Category:Telephones]]

Internet Access in Housing

2023-09-21T22:19:34Z

Wwnh1715: Removed commercial providers as they are no longer capable of providing services.

ResNet's internet connection is a shared by all housing residents provided through the college network. There are no commercial service providers that serve the residences at this time due to infrastructure limitations. Not to be concerned, our campus provides blazing fast 5 Gbps connectivity, which has yet to be maxed on utilization. There are many wireless access points and full 1Gbps ethernet ports available throughout housing ensuring you stay connected wired or wirelessly.

[[Category:Housing]]
[[Category:Needs Contributors]]

Voicemail Tips

2023-06-27T19:39:56Z

Wwnh1715: updated the information

Please see the official [http://www.evergreen.edu/telecom/ Telecommunications website] for complete instructions.

[https://helpwiki.evergreen.edu/wiki/images/2/2c/OpenText_Quick_Reference_Guide.pdf Voicemail Quick Reference Guide (PDF)]

On Faculty and staff phones

* Push the Message button (on a black phone) or dial 6480 from an almond phone to access the voicemail system.
* Press 2 to hear a message
* and 76 to delete it
* Press 4 to back up one message in the queue, and 6 to skip forward one message. Tapping 1 will skip back 5 seconds and tapping 3 skips forward 5 seconds.
* There are recorded instructions for each sub-menu by pressing *.

You should record a personal greeting to your voice mail. To deal with your greetings you press 80, then press 4 for your Standard Greeting or press 6 for your Out of Office greeting. At that point you can listen to a greeting by pressing 2; re-record it by pressing 5, talking, and pressing # when you've finished; and erase it with 76.
[[Category:Telephones]]

Telecommunications

2023-06-27T19:01:58Z

Wwnh1715: /* Voicemail Access */

<div class="row-fluid"><div class="span8 ">
<div class="lead">
The Telecommunications Office provides voice telecommunications services to all faculty and staff at The Evergreen State College
</div>
<div class="gradientshadow"></div>

====Telecommunications====
*[[Dialing]]
*[[Digital Phone Manuals]]
*[[Services]]
*[[Policies]]
*[[Voicemail]]

===Dialing Instructions===
Local dialing pattern: 9-360-xxx-xxxx

Long Distance dialing pattern: 8-xxx-xxx-xxxx

Toll-free dialing pattern: 9-1-8xx-xxx-xxxx

===Voicemail Access===

==== Online ====
* https://myvoicemail.evergreen.edu/
** The User Name field is your 4 digit extension.
** The Security Code is the secure PIN you established for you voicemail account.
<div class="row-fluid"><div class="span8 ">
====Olympia====
* On Campus: x6480
* Off campus: 360-867-6480
====Tacoma====
* On campus: x3080
* Off campus: 253-680-3080

<p>Follow voice prompts to log in.</p>

* Press 2 to play a message
* Press 76 to delete a message
* Hang up to end your voicemail session

*[https://helpwiki.evergreen.edu/wiki/index.php/Voicemail/ See voice mail instructions] '''for additional commands.'''

<p>For new users, contact your supervisor or program secretary for your default password.</p>

<p>The system will require you to change the default password immediately. Trivial passwords (111, 1234, etc., and your extension) will be refused by the voicemail system, as will any password you have used in the prior 6 months.</p>

<div class="span4 gradientbox">

===Check Campus Open or Close Status===
Call 867-6000, the campus status message will play immediately in the case of an event or closure.
</div>
<div class="span4 gradientbox">

===Contact===
Abraham Guz

Evans Hall, Room 1612

(360) 867-6182

'''Hours'''

Monday - Friday: 7 am - 3:30pm
</div>
[[Category:Telephones]]

Telecommunications

2023-06-27T18:56:24Z

Wwnh1715: /* Contact */

<div class="row-fluid"><div class="span8 ">
<div class="lead">
The Telecommunications Office provides voice telecommunications services to all faculty and staff at The Evergreen State College
</div>
<div class="gradientshadow"></div>

====Telecommunications====
*[[Dialing]]
*[[Digital Phone Manuals]]
*[[Services]]
*[[Policies]]
*[[Voicemail]]

===Dialing Instructions===
Local dialing pattern: 9-360-xxx-xxxx

Long Distance dialing pattern: 8-xxx-xxx-xxxx

Toll-free dialing pattern: 9-1-8xx-xxx-xxxx

===Voicemail Access===
====Olympia====
* On Campus: x6480
* Off campus: 360-867-6480
====Tacoma====
* On campus: x3080
* Off campus: 253-680-3080

<p>Follow voice prompts to log in.</p>

* Press 2 to play a message
* Press 76 to delete a message
* Hang up to end your voicemail session

*[https://helpwiki.evergreen.edu/wiki/index.php/Voicemail/ See voice mail instructions] '''for additional commands.'''

<p>For new users, contact your supervisor or program secretary for your default password.</p>

<p>The system will require you to change the default password immediately. Trivial passwords (111, 1234, etc., and your extension) will be refused by the voicemail system, as will any password you have used in the prior 6 months.</p>

<div class="span4 gradientbox">

===Check Campus Open or Close Status===
Call 867-6000, the campus status message will play immediately in the case of an event or closure.
</div>
<div class="span4 gradientbox">

===Contact===
Abraham Guz

Evans Hall, Room 1612

(360) 867-6182

'''Hours'''

Monday - Friday: 7 am - 3:30pm
</div>
[[Category:Telephones]]

Cellphone Access

2023-06-27T18:50:45Z

Wwnh1715: pretty much a rewrite, included the links to service providers and added a tips section.

<div class="container-fluid">
<div class="row">
<div class="col-md-8">
<div class="lead">
[[File:Phone3-green.svg|50px|left]]Considering the Evergreen campus' remote location and cement buildings, cellular reception is limited particularly inside buildings. However, WiFi Calling is available for free from most service providers and our WiFi coverage is strong in most indoor locations.
</div>

To utilize WiFi Calling(WFC), you first must have the service active on your account from your service provider. Many providers have the WiFi Calling services ready to use, but some may require that you specifically request the service. Once the service is active on your account, the next step is to activate the service on the device. Below are some links from the major service providers in our area on how to activate the service for their supported cellphone models:

Verizon WiFi Calling - https://www.verizon.com/support/wifi-calling-faqs/

Verizon WFC Apple IOS Setup Instructions - https://www.verizon.com/support/knowledge-base-204165/

AT&T WiFi Calling - https://www.att.com/support/article/wireless/KM1359697/

T-Mobile WiFi Calling - https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile

Tips:
* There can be instances where the service provider will prioritize the cellular signal over the WFC session as the cell tower believes the signal strong enough to handle the call. If you are having calls dropped in this scenario, you can turn on Airplane mode with WiFi enabled. This will force the calls/texts to use the WFC service as long as you are connected to WiFi. Just remember to turn off Airplane mode when leaving a building to allow for cellular services to be reestablished.
* When travelling to other locations, don't forget to update the 911 address. To activate WFC, you will be required to acknowledge this responsibility with the service provider, but a friendly reminder never hurts.

</div>
<div class="col-md-1"></div>
<div class="col-md-3 sidebar">
{{GetHelp}}


</div>

</div>

</div>

__NOTOC__
__NOEDITSECTION__

[[Category:Telephones]]

Voicemail

2023-03-08T19:21:17Z

Wwnh1715: Updated PDF file location

<div class="row-fluid"><div class="span8 ">
<div class="lead">
Information on using the campus voicemail system can be found here:
</div>
<div class="gradientshadow"></div>
*[https://helpwiki.evergreen.edu/wiki/images/2/2c/OpenText_Quick_Reference_Guide.pdf Voicemail quick Reference guide (PDF)]

=====Please don’t hesitate to contact the Faculty & Staff Help Desk at (360) 867-6627 with questions or concerns.=====

<p>'''The access number for the voicemail system is:'''</p>
<p>(360) 867-'''6480''' (Olympia)</p>
<p>(253) 680-'''3080''' (Tacoma)</p>

<p>Voicemail is an important business tool. When a caller is given the opportunity to leave a message, they likely expect a return call within a reasonable time frame. If you are not planning on using VM or responding to messages, please contact Abraham Guz (via Teams, ext 6182 or email abraham.guz@evergreen.edu) to discuss your options.</p>

Voicemail Tips

2023-03-08T19:20:34Z

Wwnh1715: Updated the PDF file location

Please see the official [http://www.evergreen.edu/telecom/ Telecommunications website] for complete instructions.

[https://helpwiki.evergreen.edu/wiki/images/2/2c/OpenText_Quick_Reference_Guide.pdf Voicemail Quick Reference Guide (PDF)]

On Faculty and staff phones

* Push the Message button (on a black phone) or dial 6480 from an almond phone to access the voicemail system.
* Press 2 to hear a message
* and 76 to delete it
* Press 4 to back up one message in the queue, and 6 to skip forward one message. Tapping 1 will skip back in a long message you're listening to; 3 skips forward.
* There's voice help which you can get by dialing *

You probably want to put a personal hello message on your voice mail. To deal with your greetings you press 82. Press 1 for your external greeting and 2 for the internal one At that point you can listen to a greeting by pressing 2; re-record it by pressing 5, talking, and pressing # when you've finished; and erase it with 76. (It plays the external greeting for everybody if you don't record an internal one.)

Brief instructions about holding calls, forwarding, conference calls and other fancy stuff are on pages 2-3 of the little campus phone booklet. The complete manual for the voice mail system and lots of other information about setting up telephone message distribution lists and so on is at http://www.evergreen.edu/telecom/voicemail.htm

[[Category:Telephones]]

File:OpenText Quick Reference Guide.pdf

2023-03-08T19:13:00Z

Wwnh1715: Voicemail PDF Guide

Voicemail PDF Guide

Dialing

2023-03-08T17:13:12Z

Wwnh1715: Updated a couple of links and removed some antiquated entries such as SCAN which is no longer in use.

* Campus offices may be reached directly by dialing (360) 867 + the extension number without going through the campus switchboard. You may still reach the automated attendant system by dialing (360) 867- 6000 + the extension number when prompted.
* All long distance calls are charged after 40 seconds from the time "8" is dialed.
* '''Directory Assistance'''- The preferred method for directory assistance is to search using your preferred search engine. However, directory assistance can be accessed via 8+(area code)+555-1212 at a cost of $0.75 per call. All other directory assistance numbers are blocked due to our system dialing plan.
* International country and city codes can be found on-line at https://en.wikipedia.org/wiki/List_of_country_calling_codes.
* US Area Codes can be found on-line https://dialcode.org/North_America/United_States/ .
===Emergency Information===
*Emergency: 9-911 or 911
*Crisis Clinic: 9-360-586-2800 '''(Emergencies 24/7)'''
*Campus Police Services: 6140
*To call for Emergency Fire or Medical Assistance - Dial 9-911 or 911. Speak calmly and clearly
** Give this location: The Evergreen State College, 2700 Evergreen Parkway NW, Olympia, WA
** Building name (Library, Com, CAB, etc.)
** Floor and Room Number
** Landmark
** Give your phone number
** Give your name
*211 (Health and Human Services information and referral M-F 8-5) Dial 9-211
*Placing personal long distance calls on college provided telephones is prohibited under Article 8, Section 5 of the Washington State Constitution and EAC 174-142-680.

===Dialing Instructions and Information===
*Emergency: 9-911 or 911
*Telephone and Voice Mail-Related Repair or questions: 6182
*Campus Directory Assistance and Operator: 0
*To place a call to the Evergreen Campus: Dial (360) 867-6000, + extension number or dial (360) 867 + extension number.
* Toll Free Numbers: 9 + 1 + 8xx + 7-digit number
*To place a call to another campus telephone: Dial 4-digit extension number.
*To place a call to an Olympia, Shelton, Tenino, Rainier, Yelm number: Dial 9 + area code + 7 digits.
*To place a call to any Washington and out-of-state locations: Dial 8 + area code + number.
*To dial State Capital number: 9 + (360) + 7 digits
*Directory assistance: 8 + area code + 555-1212 (fee applies)
*International Calls: 8 + 011 + country code + city. Additional dialing information available in Olympia U. S. West Directory.
*Elevator phones: Will automatically dial Police Services when the call button is pressed.
*Third party or collect: 8 + 0 + area code + 7-digit number, wait for operator to answer.
*900 calls are blocked and not permitted on campus phones<div class="span4 gradientbox">
===Telephone Directories===
<p>Campus directories are available for purchase at the Greener bookstore, or on-line here:</p>
</div>

===System Features===
<div class="span4 gradientbox">
{| class="wikitable"
|-
| '''Call Forwarding''' (Single Line Beige Set) || '''To activate:''' Pick up handset, dial #1, hear regular dial tone, dial number that calls are to be forwarded to, hang up.

'''To cancel:''' Pick up handset, dial #1, hear regular dial tone, hang up.
|-
| '''Put Call on Hold''' (Single Line Beige Set) || '''To activate:''' Flash hookswitch, hear special dial tone, dial #4, hang up.
'''To cancel:''' Lift handset; or flash hookswitch if you did not hang up.
|-
| '''Transfer a Call''' (Single Line Beige Set) || '''To activate:''' Flash hookswitch, hear special dial tone, dial directory number, consult privately, hang up. To bring back a transferred call that has entered voice mail, dial *83 (single line phone only).
|-
| '''Consultation''' (Single Line Beige Set) || '''To activate:''' Flash hookswitch, hear special dial tone, dial directory number, consult privately, allow consulted party to hang up, you will be reconnected to your original call.
|-
| '''6-Way Conference''' (Single Line Beige Set, or Polycom speaker phone) || '''To activate:''' Flash hookswitch, hear special dial tone, dial desired number, announce conference, flash hookswitch to connect all callers for conference. When conference is completed, hang up.

If you only want to drop one of many people called, have them hang up to maintain the conference with the other parties. CONFIRM they have hung up before discussing anything sensitive.
|-
| '''6-Way Conference''' (Multi-line Set) || '''To use:''' Please consult operational booklet for SL 1. This feature allows up to five off-campus conference call locations, unlimited number on-campus.
|-
| '''Ring Again''' (Single Line Beige Set) || '''To activate:''' Flash hookswitch, hear special dial tone, dial 11, hear regular dial tone, hang up.
'''To cancel:''' Dial 12, hear regular dial tone, hang up.
|-
| '''Call Waiting''' (Non Voice Mail Stations) || '''To respond:''' During your conversation, you will hear two quick beeps. To answer new call, flash hookswitch (first call will be put on hold) talk to incoming caller. Flash hookswitch to alternate between callers.
|-
| '''Call Pickup''' || '''To respond:''' Lift handset, dial 13, answer call.
|-
| '''Speed Calling''' || '''To use:''' Pick up handset, dial #3, hear regular dial tone, dial appropriate speed call entry number, call will automatically be dialed.
|-
| '''Voice Mail''' || '''To access:''' Dial 6480 #, extension number #, password #.
'''To log off:''' 83.
|-
| '''Express a Message into a Voice Mailbox''' (phone will not ring): || '''To use:''' Dial 5480, extension number, leave message.
|-
| '''Call Forward phone to Voice Mail''' (Single line beige phone || '''To activate:''' Pick up handset, dial #1, dial 5480, hang up.
'''To cancel:''' Pick up handset, dial #1, hear regular dial tone, hang up.

|}
</div>

''For assistance and training, call the Telecommunications Office, ext. 6182 (Library 1612)''

[[Category:Telephones]]

Voicemail

2023-03-08T16:46:39Z

Wwnh1715: /* Please don’t hesitate to contact the Faculty & Staff Help Desk at (360) 867-6627 with questions or concerns. */

<div class="row-fluid"><div class="span8 ">
<div class="lead">
Information on using the campus voicemail system can be found here:
</div>
<div class="gradientshadow"></div>
*[https://www.evergreen.edu/sites/default/files/AVST%20Quick%20Reference%20Guide%20170508.1.pdf/ Voicemail quick Reference guide (PDF)]

=====Please don’t hesitate to contact the Faculty & Staff Help Desk at (360) 867-6627 with questions or concerns.=====

<p>'''The access number for the voicemail system is:'''</p>
<p>(360) 867-'''6480''' (Olympia)</p>
<p>(253) 680-'''3080''' (Tacoma)</p>

<p>Voicemail is an important business tool. When a caller is given the opportunity to leave a message, they likely expect a return call within a reasonable time frame. If you are not planning on using VM or responding to messages, please contact Abraham Guz (via Teams, ext 6182 or email abraham.guz@evergreen.edu) to discuss your options.</p>

Voicemail Tips

2023-01-20T22:07:40Z

Wwnh1715: Updated first bullet point. More changes to follow once upgrade is successful.

Please see the official [http://www.evergreen.edu/telecom/ Telecommunications website] for complete instructions.

[https://www.evergreen.edu/sites/default/files/AVST%20Quick%20Reference%20Guide%20170508.1.pdf Voicemail Quick Reference Guide (PDF)]

On Faculty and staff phones

* Push the Message button (on a black phone) or dial 6480 from an almond phone to access the voicemail system.
* Press 2 to hear a message
* and 76 to delete it
* Press 4 to back up one message in the queue, and 6 to skip forward one message. Tapping 1 will skip back in a long message you're listening to; 3 skips forward.
* There's voice help which you can get by dialing *

You probably want to put a personal hello message on your voice mail. To deal with your greetings you press 82. Press 1 for your external greeting and 2 for the internal one At that point you can listen to a greeting by pressing 2; re-record it by pressing 5, talking, and pressing # when you've finished; and erase it with 76. (It plays the external greeting for everybody if you don't record an internal one.)

Brief instructions about holding calls, forwarding, conference calls and other fancy stuff are on pages 2-3 of the little campus phone booklet. The complete manual for the voice mail system and lots of other information about setting up telephone message distribution lists and so on is at http://www.evergreen.edu/telecom/voicemail.htm

[[Category:Telephones]]