http://helpwiki.evergreen.edu/wiki/api.php?action=feedcontributions&user=Danielj&feedformat=atomHelp Wiki - User contributions [en]2024-03-29T09:40:25ZUser contributionsMediaWiki 1.26.3http://helpwiki.evergreen.edu/wiki/index.php?title=Technology_Access_Requests&diff=24646Technology Access Requests2014-10-16T18:20:41Z<p>Danielj: /* Instructions */</p>
<hr />
<div>__NOTOC__ {{facstaffonly}}<br />
<div class="intro">[[File:Sign up 256.png|100px|left]] Each new employee (faculty or staff) or student staff employee who needs network access will need to have an account request form submitted.</div> <br />
=== Instructions ===<br />
<br />
Please fully complete the online [http://forms.evergreen.edu/newuseracct Computer Account Request/ Modification Form]. A supervisor may submit this form well in advance of an employee’s first day, provided (s)he has all the required information for the new employee.<br />
<br />
<br><br />
<br />
=== Frequently Asked Questions ===<br />
<br />
'''When should I use this form?''' <br> This form should be used for all new faculty or staff members to request network access. This form should also be used if an employee moves to a new department and needs access to new technology resources.<br />
<br />
'''What should I do if I want to request a change in accounts or resources for an existing employee?'''<br> If an employee transfers into a new department, please resubmit the form as determined by the position's requirements. A form is not required for deleting accounts or minor changes of resources for currently employed faculty or staff members. To make these changes, contact the Help Desk at extension 6627 or email us at support@evergreen.edu.<br />
<br />
'''Who should fill in this form?''' <br> The new employee's supervisor should obtain all necessary information and submit the completed online form well in advance of the employees first day of work in order to allow for adequate processing time. <br />
<br />
'''Where can I get help filling out this form?'''<br> If you have additional questions, please contact the Client Services Help Desk at ext 6627. <br />
<br />
'''How long does it take to complete my request once it is submitted?''' <br> New account requests can typically be processed in 2 or 3 business days. Please note, however, that special requests may take substantially longer to complete. For more information, contact the Help Desk at x6627.<br />
<br />
'''How will I know that my account has been created OR how will I know that my employee's account has been created?'''<br> The Help Desk will contact the supervisor via email once the account is ready. A supervisor may provide an alternate contact within the work area if they would like another individual to receive notification that the account has been created.<br><br />
<br />
[[Category:Evergreen_Login]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Technology_Access_Requests&diff=24645Technology Access Requests2014-10-16T18:20:18Z<p>Danielj: /* Instructions */</p>
<hr />
<div>__NOTOC__ {{facstaffonly}}<br />
<div class="intro">[[File:Sign up 256.png|100px|left]] Each new employee (faculty or staff) or student staff employee who needs network access will need to have an account request form submitted.</div> <br />
=== Instructions ===<br />
<br />
Please fully complete the online [http://forms.evergreen.edu/forms/newuseracct Computer Account Request/ Modification Form]. A supervisor may submit this form well in advance of an employee’s first day, provided (s)he has all the required information for the new employee.<br />
<br />
<br><br />
<br />
=== Frequently Asked Questions ===<br />
<br />
'''When should I use this form?''' <br> This form should be used for all new faculty or staff members to request network access. This form should also be used if an employee moves to a new department and needs access to new technology resources.<br />
<br />
'''What should I do if I want to request a change in accounts or resources for an existing employee?'''<br> If an employee transfers into a new department, please resubmit the form as determined by the position's requirements. A form is not required for deleting accounts or minor changes of resources for currently employed faculty or staff members. To make these changes, contact the Help Desk at extension 6627 or email us at support@evergreen.edu.<br />
<br />
'''Who should fill in this form?''' <br> The new employee's supervisor should obtain all necessary information and submit the completed online form well in advance of the employees first day of work in order to allow for adequate processing time. <br />
<br />
'''Where can I get help filling out this form?'''<br> If you have additional questions, please contact the Client Services Help Desk at ext 6627. <br />
<br />
'''How long does it take to complete my request once it is submitted?''' <br> New account requests can typically be processed in 2 or 3 business days. Please note, however, that special requests may take substantially longer to complete. For more information, contact the Help Desk at x6627.<br />
<br />
'''How will I know that my account has been created OR how will I know that my employee's account has been created?'''<br> The Help Desk will contact the supervisor via email once the account is ready. A supervisor may provide an alternate contact within the work area if they would like another individual to receive notification that the account has been created.<br><br />
<br />
[[Category:Evergreen_Login]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Campus_Phone_Directory&diff=23661Campus Phone Directory2014-04-22T17:02:48Z<p>Danielj: </p>
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<div><div class="row-fluid"><div class="span8 "><br />
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To edit the campus phone directory, login at [http://adminweb.evergreen.edu adminweb.evergreen.edu], look at the links under My Reports on the right and click on Directory.<br />
</div><br />
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Note: changes to the directory are published to the live website every two hours at the top of the hour. (midnight, 2am, 4am, etc.)<br />
<br />
* '''Adding a New Hire'''<br />
<div class="toccolours mw-collapsible mw-collapsed" style="width:400px"> <br />
The Person Mismatches report makes it very easy to add new employees. The report compares active employees with directory entries and lists active employees with no directory entry or directory entries without an active job. So to add a new employee, simply find them in the Person Mismatches report and click the “Add” link. This will import basic information from Banner. From there you simply add phone, office and mailstop information.<br />
</div><br />
* '''Adding a Cross Reference'''<br />
<div class="toccolours mw-collapsible mw-collapsed" style="width:400px"> <br />
Please DO NOT add another directory entry where the Title or Notes is “See xxxx”. This will not work correctly in the online directory. Instead you should go to the original entry and click the “Add Cross Reference” link. Doing this will provide the directory users a “See xxxx” link that they can follow.<br />
</div><br />
* '''Add a member or person to your office'''<br />
<div class="toccolours mw-collapsible mw-collapsed" style="width:400px"> <br />
You can add member offices, people and facilities to your office so they will be displayed when your office is viewed in the online directory. Find your office in the Directory Listing report and click on the name to get to the Directory Details report. The members of the office are listed at the bottom of this report. To add a new member, click the “Add Member” link at the top. In the search box, enter the name of the office, person or facility that you would like to add and hit save.<br />
</div><br />
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<div class="video"><br />
====Video: Directory Overview====<br />
{{#ev:youtube|1B3_Ah_5yrE}} <br />
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[[Category:directory]]<br />
__NOTOC__<br />
__NOEDITSECTION__</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Faculty_and_Staff_Technology_Support&diff=23003Faculty and Staff Technology Support2013-12-11T23:27:29Z<p>Danielj: </p>
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<div>__NOTOC__<br />
<div class="row-fluid"><br />
<div class="span8 "><br />
<div class="lead"><br />
If you are faculty or staff and are having problems with your college-owned equipment, please contact the Client Services help desk at 867-6627 or send us an [https://help.evergreen.edu/contact/cs/index email message]. You can also connect with them in-person - they're located on the first floor of the Library building in room 1800 between the hours of 8am and 6pm while classes are in session; 8a to 5p when classes are not in session.<br />
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* [[:Category:Administrative Tools|Administrative Tools]]<br />
* [[Banner for Faculty]]<br />
* [[Faculty Technology Guide|Technology Guide for Faculty]]<br />
* [[Curricular Technology Guide for Faculty]]<br />
* [[:Category:Email|Email]]<br />
* [[File Space Overview|File Space]]<br />
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* [[New Employee Information|New Employee Info]]<br />
* [[:Category:Printing|Printing]]<br />
* [[:Category:Software Help|Software Help]]<br />
* [http://www.evergreen.edu/computing/aboutus/about.htm Technology Staff/Depts.]<br />
* [[:Category:Training and Help|Training and Help]]<br />
* [[:Category:Web Publishing|Web Publishing]]<br />
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=====More Help=====<br />
*[[Evaluation_Help|Evaluation Help]]<br />
*[[Moodle_Guide|Moodle Guide]]<br />
*[[MyEvergreen_Help|My.evergreen.edu]]<br />
<br />
</div></div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=LinkedIn_Learning&diff=22990LinkedIn Learning2013-12-09T21:17:15Z<p>Danielj: </p>
<hr />
<div>[[File:Lynda com logo.png|150px|left]]<br />
[http://www.lynda.com/portal/evergreen Lynda.com] video tutorials are a great way to learn new software or go more in depth with a tool you already know. And now, thanks to a generous donation by Evergreen almna Lynda Weinman, all current students, staff and faculty have access to this amazing online resource.<br />
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<br />
<br />
<br />
<br />
<br />
===On or off Campus===<br />
To access Lynda.com simply go to http://www.lynda.com/portal/evergreen. You will need to login using your Evergreen login and password and will have full access to the exercise materials.<br />
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<br />
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[[category:Software Help]] [[category:Training and Help]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=LinkedIn_Learning&diff=22989LinkedIn Learning2013-12-09T20:10:57Z<p>Danielj: </p>
<hr />
<div>[[File:Lynda com logo.png|150px|left]]<br />
[http://www.lynda.com/portal/evergreen Lynda.com] video tutorials are a great way to learn new software or go more in depth with a tool you already know. And now, thanks to a generous donation by Evergreen almna Lynda Weinman, all current students, staff and faculty have access to this amazing online resource.<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
===On or off Campus===<br />
NOTE: The Evergreen instance of Lynda.com is currently inaccessible. Computing & Communications will re-post login instructions as soon as the feature is available. (December 9, 2013; 12:10 p.m.)<br />
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[[category:Software Help]] [[category:Training and Help]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication&diff=22075Multi-Factor Authentication2013-09-30T22:29:22Z<p>Danielj: /* Mobile app token */</p>
<hr />
<div><div class="row-fluid"><div class="span8 "><br />
<div class="lead"><br />
Faculty and staff who access sensitive data will be required to use an additional security step to access this information from off campus</div><br />
<div class="gradientshadow"></div><br />
<br />
Evergreen uses two methods, you can use a keyring (hardware) token or a smartphone app to generate a code to access your information off campus. For the initial setup you will need to contact the Faculty & Staff Help Desk to request either a keyring token or a mobile app token.<br />
<br />
====Keyring token====<br />
The Faculty & Staff Help Desk can issue the keyring token and make sure you can generate one-time codes from the device. To receive a device you will need to visit the Faculty & Staff Help Desk in Library 1806. If you are located off-campus, the Help Desk can work with you to mail the token to you.<br />
<br />
====Mobile app token====<br />
The Faculty and Staff Help Desk can issue a mobile app token if you'd prefer to use a smartphone. The current supported platforms for the ''DigiPass for Mobile app'' are iOS, Android and Windows 8. To receive a mobile app token you will need to visit the Help Desk for the serial number and activation code. The Faculty & Staff Help Desk will work with you to help you install the app by either sending you a text (SMS) message with the app link or helping you locate the app within the store provided by your phone carrier.<br />
<br />
====How does this work?====<br />
Both the keyring and mobile app token will be needed to access sensitive data (e.g. faculty class lists, evaluations for faculty) when you are off-campus or on an unsecured wireless connection. You will login to my.evergreen.edu as usual with your Evergreen username and password. When you access a link that contains sensitive data you will be asked to provide a One Time Password (OTP) (see figure A). This password is generated by pushing the button on the keyring token or launching the mobile app. Once you have entered that password correctly you will be able to access the information you need. <br />
[[File:OTPscreen.jpg|thumbnail|Figure A - One time password request]]<br />
<br />
=====Related Articles=====<br />
*[[Login_Help|Login Help]]<br />
*[[MyEvergreen_Help|My evergreen edu help]]<br />
*[[Main_Page|Help wiki main page]]<br />
<br />
<br />
<br />
<br />
</div><br />
</div><br />
<br />
Still need help? Contact the Academic Computing Help Desk at 360-867-6231 or create a help desk '''[http://help.evergreen.edu support ticket]'''. Faculty and Staff please contact Client Services at 360-867-6627.<br />
__NOTOC__<br />
<br />
[[Category:Evergreen Login]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication&diff=21992Multi-Factor Authentication2013-09-13T21:24:58Z<p>Danielj: /* How does this work? */</p>
<hr />
<div><div class="row-fluid"><div class="span8 "><br />
<div class="lead"><br />
Faculty and staff who access sensitive data will be required to use an additional security step to access this information from off campus</div><br />
<div class="gradientshadow"></div><br />
<br />
Evergreen uses two methods, you can use a keyring (hardware) token or a smartphone app to generate a code to access your information off campus. For the initial setup you will need to contact the Faculty & Staff Help Desk to request either a keyring token or a mobile app token.<br />
<br />
====Keyring token====<br />
The Faculty & Staff Help Desk can issue the keyring token and make sure you can generate one-time codes from the device. To receive a device you will need to visit the Faculty & Staff Help Desk in Library 1806. If you are located off-campus, the Help Desk can work with you to mail the token to you.<br />
<br />
====Mobile app token====<br />
The Faculty and Staff Help Desk can issue a mobile app token if you'd prefer to use a smartphone. The current supported platforms for the ''DigiPass for Mobile app'' are iOS, Android and Windows 8. To install the app, you can have the Faculty & Staff Help Desk send you a text (SMS) message with the app link or you can search for the app within the store provided by your phone carrier. You will need to contact the Help Desk for the serial number and activation code required to finish the mobile app setup.<br />
<br />
====How does this work?====<br />
Both the keyring and mobile app token will be needed to access sensitive data (e.g. faculty class lists, evaluations for faculty) when you are off-campus or on an unsecured wireless connection. You will login to my.evergreen.edu as usual with your Evergreen username and password. When you access a link that contains sensitive data you will be asked to provide a One Time Password (OTP) (see figure A). This password is generated by pushing the button on the keyring token or launching the mobile app. Once you have entered that password correctly you will be able to access the information you need. <br />
[[File:OTPscreen.jpg|thumbnail|Figure A - One time password request]]<br />
<br />
=====Related Articles=====<br />
*[[Login_Help|Login Help]]<br />
*[[MyEvergreen_Help|My evergreen edu help]]<br />
*[[Main_Page|Help wiki main page]]<br />
<br />
<br />
<br />
<br />
</div><br />
</div><br />
<br />
Still need help? Contact the Academic Computing Help Desk at 360-867-6231 or create a help desk '''[http://help.evergreen.edu support ticket]'''. Faculty and Staff please contact Client Services at 360-867-6627.<br />
__NOTOC__<br />
<br />
[[Category:Evergreen Login]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=File:OTPscreen.JPG&diff=21991File:OTPscreen.JPG2013-09-13T21:23:02Z<p>Danielj: </p>
<hr />
<div></div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication&diff=21990Multi-Factor Authentication2013-09-13T21:21:46Z<p>Danielj: /* How does this work */</p>
<hr />
<div><div class="row-fluid"><div class="span8 "><br />
<div class="lead"><br />
Faculty and staff who access sensitive data will be required to use an additional security step to access this information from off campus</div><br />
<div class="gradientshadow"></div><br />
<br />
Evergreen uses two methods, you can use a keyring (hardware) token or a smartphone app to generate a code to access your information off campus. For the initial setup you will need to contact the Faculty & Staff Help Desk to request either a keyring token or a mobile app token.<br />
<br />
====Keyring token====<br />
The Faculty & Staff Help Desk can issue the keyring token and make sure you can generate one-time codes from the device. To receive a device you will need to visit the Faculty & Staff Help Desk in Library 1806. If you are located off-campus, the Help Desk can work with you to mail the token to you.<br />
<br />
====Mobile app token====<br />
The Faculty and Staff Help Desk can issue a mobile app token if you'd prefer to use a smartphone. The current supported platforms for the ''DigiPass for Mobile app'' are iOS, Android and Windows 8. To install the app, you can have the Faculty & Staff Help Desk send you a text (SMS) message with the app link or you can search for the app within the store provided by your phone carrier. You will need to contact the Help Desk for the serial number and activation code required to finish the mobile app setup.<br />
<br />
====How does this work?====<br />
Both the keyring and mobile app token will be needed to access sensitive data (e.g. faculty class lists, evaluations for faculty) when you are off-campus or on an unsecured wireless connection. You will login to my.evergreen.edu as usual with your Evergreen username and password. When you access a link that contains sensitive data you will be asked to provide a One Time Password (OTP) (see figure A). This password is generated by pushing the button on the keyring token or launching the mobile app. Once you have entered that password correctly you will be able to access the information you need. <br />
<br />
<br />
=====Related Articles=====<br />
*[[Login_Help|Login Help]]<br />
*[[MyEvergreen_Help|My evergreen edu help]]<br />
*[[Main_Page|Help wiki main page]]<br />
<br />
<br />
<br />
<br />
</div><br />
</div><br />
<br />
Still need help? Contact the Academic Computing Help Desk at 360-867-6231 or create a help desk '''[http://help.evergreen.edu support ticket]'''. Faculty and Staff please contact Client Services at 360-867-6627.<br />
__NOTOC__<br />
<br />
[[Category:Evergreen Login]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication&diff=21989Multi-Factor Authentication2013-09-13T21:21:33Z<p>Danielj: /* How does this work */</p>
<hr />
<div><div class="row-fluid"><div class="span8 "><br />
<div class="lead"><br />
Faculty and staff who access sensitive data will be required to use an additional security step to access this information from off campus</div><br />
<div class="gradientshadow"></div><br />
<br />
Evergreen uses two methods, you can use a keyring (hardware) token or a smartphone app to generate a code to access your information off campus. For the initial setup you will need to contact the Faculty & Staff Help Desk to request either a keyring token or a mobile app token.<br />
<br />
====Keyring token====<br />
The Faculty & Staff Help Desk can issue the keyring token and make sure you can generate one-time codes from the device. To receive a device you will need to visit the Faculty & Staff Help Desk in Library 1806. If you are located off-campus, the Help Desk can work with you to mail the token to you.<br />
<br />
====Mobile app token====<br />
The Faculty and Staff Help Desk can issue a mobile app token if you'd prefer to use a smartphone. The current supported platforms for the ''DigiPass for Mobile app'' are iOS, Android and Windows 8. To install the app, you can have the Faculty & Staff Help Desk send you a text (SMS) message with the app link or you can search for the app within the store provided by your phone carrier. You will need to contact the Help Desk for the serial number and activation code required to finish the mobile app setup.<br />
<br />
====How does this work====<br />
Both the keyring and mobile app token will be needed to access sensitive data (e.g. faculty class lists, evaluations for faculty) when you are off-campus or on an unsecured wireless connection. You will login to my.evergreen.edu as usual with your Evergreen username and password. When you access a link that contains sensitive data you will be asked to provide a One Time Password (OTP) (see figure A). This password is generated by pushing the button on the keyring token or launching the mobile app. Once you have entered that password correctly you will be able to access the information you need. <br />
<br />
<br />
=====Related Articles=====<br />
*[[Login_Help|Login Help]]<br />
*[[MyEvergreen_Help|My evergreen edu help]]<br />
*[[Main_Page|Help wiki main page]]<br />
<br />
<br />
<br />
<br />
</div><br />
</div><br />
<br />
Still need help? Contact the Academic Computing Help Desk at 360-867-6231 or create a help desk '''[http://help.evergreen.edu support ticket]'''. Faculty and Staff please contact Client Services at 360-867-6627.<br />
__NOTOC__<br />
<br />
[[Category:Evergreen Login]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Multi-Factor_Authentication&diff=21988Multi-Factor Authentication2013-09-13T21:20:54Z<p>Danielj: </p>
<hr />
<div><div class="row-fluid"><div class="span8 "><br />
<div class="lead"><br />
Faculty and staff who access sensitive data will be required to use an additional security step to access this information from off campus</div><br />
<div class="gradientshadow"></div><br />
<br />
Evergreen uses two methods, you can use a keyring (hardware) token or a smartphone app to generate a code to access your information off campus. For the initial setup you will need to contact the Faculty & Staff Help Desk to request either a keyring token or a mobile app token.<br />
<br />
====Keyring token====<br />
The Faculty & Staff Help Desk can issue the keyring token and make sure you can generate one-time codes from the device. To receive a device you will need to visit the Faculty & Staff Help Desk in Library 1806. If you are located off-campus, the Help Desk can work with you to mail the token to you.<br />
<br />
====Mobile app token====<br />
The Faculty and Staff Help Desk can issue a mobile app token if you'd prefer to use a smartphone. The current supported platforms for the ''DigiPass for Mobile app'' are iOS, Android and Windows 8. To install the app, you can have the Faculty & Staff Help Desk send you a text (SMS) message with the app link or you can search for the app within the store provided by your phone carrier. You will need to contact the Help Desk for the serial number and activation code required to finish the mobile app setup.<br />
<br />
===How does this work===<br />
Both the keyring and mobile app token will be needed to access sensitive data (e.g. faculty class lists, evaluations for faculty) when you are off-campus or on an unsecured wireless connection. You will login to my.evergreen.edu as usual with your Evergreen username and password. When you access a link that contains sensitive data you will be asked to provide a One Time Password (OTP) (see figure A). This password is generated by pushing the button on the keyring token or launching the mobile app. Once you have entered that password correctly you will be able to access the information you need. <br />
<br />
<br />
=====Related Articles=====<br />
*[[Login_Help|Login Help]]<br />
*[[MyEvergreen_Help|My evergreen edu help]]<br />
*[[Main_Page|Help wiki main page]]<br />
<br />
<br />
<br />
<br />
</div><br />
</div><br />
<br />
Still need help? Contact the Academic Computing Help Desk at 360-867-6231 or create a help desk '''[http://help.evergreen.edu support ticket]'''. Faculty and Staff please contact Client Services at 360-867-6627.<br />
__NOTOC__<br />
<br />
[[Category:Evergreen Login]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Client_Services_Help_Desk_Jobs&diff=19871Client Services Help Desk Jobs2013-04-02T18:43:05Z<p>Danielj: </p>
<hr />
<div><div class="intro">[[File:Support icon.jpg|100px|left]]Do you enjoy working with computers? Do you often find that your friends come to you with their computer questions? Are you interested in helping solve faculty and staff computer problems? If you answered yes to any of these questions you should consider employment with Client Services as a Computer Support Technician. </div><br />
<br />
Our Help Desk is responsible for supporting faculty and staff computing needs. We accomplish this by offering phone, email and on-site support for hardware and software issues.<br />
<br />
If you are interested in a job as a Computer Support Technician, please download and complete our [http://wikis.evergreen.edu/computing/images/9/90/Student.App.03.2013.pdf Student Employee Application] (PDF format).<br />
<br />
[[category:Tech Jobs]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Client_Services_Help_Desk_Jobs&diff=19870Client Services Help Desk Jobs2013-04-02T18:42:31Z<p>Danielj: </p>
<hr />
<div><div class="intro">[[File:Support icon.jpg|100px|left]]Do you enjoy working with computers? Do you often find that your friends come to you with their computer questions? Are you interested in helping solve faculty and staff computer problems? If you answered yes to any of these questions you should consider employment with Client Services as a Computer Support Technician. </div><br />
<br />
Our Help Desk is responsible for supporting faculty and staff computing needs. We accomplish this by offering phone, email and on-site support for hardware and software issues.<br />
<br />
If you are interested in a job as a Computer Support Technician, please download and complete our [http://wikis.evergreen.edu/computing/index.php/File:Student.App.03.2013.pdf Student Employee Application] (PDF format).<br />
<br />
[[category:Tech Jobs]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=File:Student.App.03.2013.pdf&diff=19869File:Student.App.03.2013.pdf2013-04-02T18:39:51Z<p>Danielj: Updated Client Services student application</p>
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<div>Updated Client Services student application</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Technology_Access_Requests&diff=18645Technology Access Requests2013-01-31T16:10:36Z<p>Danielj: /* Frequently Asked Questions */</p>
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<div>__NOTOC__ {{facstaffonly}}<br />
<div class="intro">[[Image:]] Each new employee (faculty or staff) or student staff employee who needs network access will need to have an account request form submitted.</div> <br />
=== Instructions ===<br />
<br />
Please fully complete the online [http://collab.evergreen.edu/forms/auth/newuseracct [Computer Account Request/ Modification Form]]. A supervisor may submit this form well in advance of an employee’s first day, provided (s)he has all the required information for the new employee.<br />
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<br><br />
<br />
=== Frequently Asked Questions ===<br />
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'''When should I use this form?''' <br> This form should be used for all new faculty or staff members to request network access. This form should also be used if an employee moves to a new department and needs access to new technology resources.<br />
<br />
'''What should I do if I want to request a change in accounts or resources for an existing employee?'''<br> If an employee transfers into a new department, please resubmit the form as determined by the position's requirements. A form is not required for deleting accounts or minor changes of resources for currently employed faculty or staff members. To make these changes, contact the Help Desk at extension 6627 or email us at support@evergreen.edu.<br />
<br />
'''Who should fill in this form?''' <br> The new employee's supervisor should obtain all necessary information and submit the completed online form well in advance of the employees first day of work in order to allow for adequate processing time. <br />
<br />
'''Where can I get help filling out this form?'''<br> If you have additional questions, please contact the Client Services Help Desk at ext 6627. <br />
<br />
'''How long does it take to complete my request once it is submitted?''' <br> New account requests can typically be processed in 2 or 3 business days. Please note, however, that special requests may take substantially longer to complete. For more information, contact the Help Desk at x6627.<br />
<br />
'''How will I know that my account has been created OR how will I know that my employee's account has been created?'''<br> The Help Desk will contact the supervisor via email once the account is ready. A supervisor may provide an alternate contact within the work area if they would like another individual to receive notification that the account has been created.<br><br />
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[[Category:Evergreen_Login]]</div>Danieljhttp://helpwiki.evergreen.edu/wiki/index.php?title=Technology_Access_Requests&diff=18644Technology Access Requests2013-01-31T16:09:37Z<p>Danielj: </p>
<hr />
<div>__NOTOC__ {{facstaffonly}}<br />
<div class="intro">[[Image:]] Each new employee (faculty or staff) or student staff employee who needs network access will need to have an account request form submitted.</div> <br />
=== Instructions ===<br />
<br />
Please fully complete the online [http://collab.evergreen.edu/forms/auth/newuseracct [Computer Account Request/ Modification Form]]. A supervisor may submit this form well in advance of an employee’s first day, provided (s)he has all the required information for the new employee.<br />
<br />
<br><br />
<br />
=== Frequently Asked Questions ===<br />
<br />
'''When should I use this form?''' <br> This form should be used for all new faculty or staff members to request network access. This form should also be used if an employee moves to a new department and needs access to new technology resources.<br />
<br />
'''What should I do if I want to request a change in accounts or resources for an existing employee?'''<br> If an employee transfers into a new department, please resubmit the form as determined by the position's requirements. A form is not required for deleting accounts or minor changes of resources for currently employed faculty or staff members. To make these changes, contact the Help Desk at extension 6627 or email us at support@evergreen.edu.<br />
<br />
'''Who should fill in this form?''' <br> The new employee's supervisor should obtain all necessary information and submit the completed online form well in advance of the employees first day of work in order to allow for adequate processing time. <br />
<br />
'''Where can I get help filling out this form?'''<br> If you have additional questions, please contact Technical Support Services at ext 6627. <br />
<br />
'''How long does it take to complete my request once it is submitted?''' <br> New account requests can typically be processed in 2 or 3 business days. Please note, however, that special requests may take substantially longer to complete. For more information, contact the Help Desk at x6627.<br />
<br />
'''How will I know that my account has been created OR how will I know that my employee's account has been created?'''<br> The Help Desk will contact the supervisor via email once the account is ready. A supervisor may provide an alternate contact within the work area if they would like another individual to receive notification that the account has been created.<br><br />
<br />
[[Category:Evergreen_Login]]</div>Danielj