Apple iOS Exchange Mail Setup

From Help Wiki

Setting up Evergreen mail on your iOS device (iPhone, iPod Touch, or iPad) provides a great way to send and receive mail from your Evergreen email account via a mobile device.

To add an Exchange account to your iOS device

  1. Tap Settings > Passwords & Accounts > Add Account > Exchange.
  2. On the next screen, enter your complete Evergreen email address, password, Evergreen username, and a description (which may be anything you like).
  3. Your iOS device will now try to locate your Exchange Server using Microsoft's Autodiscovery service.
    • For users who have not yet migrated to Exchange Online, if it cannot locate the server, enter your front-end Exchange Server's complete address in the Server field:
  4. Your iOS device will try to create a secure (SSL) connection to your Exchange Server.
  5. Choose which type or types of data you would like to synchronize: Mail, Contacts, and/or Calendars.
  6. Note that by default, only three days' worth of email is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail Days to Sync.

How your device will be affected after configuring an Exchange ActiveSync account

  1. You will be required to use a passcode to lock your phone.
  2. All existing contact and calendar information on the iOS device is overwritten.
  3. iTunes no longer syncs contacts and calendars with your desktop computer. You can still sync your iOS device wirelessly with Apple's iCloud service.

Troubleshooting tips

  • Try deleting the account and creating it from scratch. As long as you are entering the correct settings this seems to fix most problems