To utilize WiFi Calling(WFC), you first must have the service active on your account from your service provider. Many providers have the WiFi Calling services ready to use, but some may require that you specifically request the service. Once the service is active on your account, the next step is to activate the service on the device. Below are some links from the major service providers in our area on how to activate the service for their supported cellphone models:
Verizon WiFi Calling - https://www.verizon.com/support/wifi-calling-faqs/
Verizon WFC Apple IOS Setup Instructions - https://www.verizon.com/support/knowledge-base-204165/
AT&T WiFi Calling - https://www.att.com/support/article/wireless/KM1359697/
T-Mobile WiFi Calling - https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile
- There can be instances where the service provider will prioritize the cellular signal over the WFC session as the cell tower believes the signal strong enough to handle the call. If you are having calls dropped in this scenario, you can turn on Airplane mode with WiFi enabled. This will force the calls/texts to use the WFC service as long as you are connected to WiFi. Just remember to turn off Airplane mode when leaving a building to allow for cellular services to be reestablished.
- When travelling to other locations, don't forget to update the 911 address. To activate WFC, you will be required to acknowledge this responsibility with the service provider, but a friendly reminder never hurts.