Multi-Factor Authentication - User Guide/FAQ - Revision history

Wbff4076 at 23:25, 2 December 2025

2025-12-02T23:25:19Z

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 ==== What applications require MFA? ====
 All web-based applications and platforms used at Evergreen, such as the following, will require it:
 * Canvas
 * Microsoft Office products
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 The app generates a '''one-time password code (OTP)''' even without an internet connection.
 Simply open the Authenticator App, click on your Evergreen account, and use the code displayed under your account name.
 This ensures you can always log in, even in areas with limited connectivity.

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 ==== Can I use my personal smartphone, tablet, or mobile phone for MFA? ====
 Yes! The Microsoft Authenticator we will primarily be using runs on both iOS and Android.
 ====Can employees use a personal device for MFA, even for conducting college business? ====
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 ====MFA Token====
 Tokens work by pushing a button that displays a code that is good for 30 seconds. When logging into an application like outlook a person is prompted to enter in a code from the token after successfully entering their password. Tokens are not plugged into the computers. They are carried by the person issued the token.
 ==== Will MFA work on my phone if I lose cell service and wireless networking? ====
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 If your only configured method is receiving a text message or phone call, you will need to contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] for a temporary access pass.
-=== Common Problems ===
+=== Common Issues ===
 ==== What if I cannot access my primary MFA device and get prompted for MFA? ====

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 ====MFA Token====
-Tokens are not plugged into the computers. They are carried by the person issued the token. They are used when opening an app like mail, outlook or my acount. They are not needed to log into the computer or ipad. When logging into an application like outlook a person is prompted to enter in a code from the token after successfully entering their password. They push a button on the token and the token shows a code that is good for 30 seconds.
+Tokens work by pushing a button that displays a code that is good for 30 seconds. When logging into an application like outlook a person is prompted to enter in a code from the token after successfully entering their password. Tokens are not plugged into the computers. They are carried by the person issued the token.
 ==== Can I use multiple forms of MFA at the same time? ====

← Older revision		Revision as of 18:20, 1 December 2025
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	Please review our [[MFA - Alternative Authentication Methods]] article for details on alternative options.		Please review our [[MFA - Alternative Authentication Methods]] article for details on alternative options.
		+
		+	====MFA Token====
		+	Tokens are not plugged into the computers. They are carried by the person issued the token. They are used when opening an app like mail, outlook or my acount. They are not needed to log into the computer or ipad. When logging into an application like outlook a person is prompted to enter in a code from the token after successfully entering their password. They push a button on the token and the token shows a code that is good for 30 seconds.

	==== Can I use multiple forms of MFA at the same time? ====		==== Can I use multiple forms of MFA at the same time? ====

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 ==== Why do I need MFA? ====
-The main benefit of using multi-factor authentication is a significant increase in the protection of your account. If you receive a security code or push notification when you are not trying to log in to your account, you'll immediately know that someone else is attempting to do so. If this does happen, you should [[Forgot_My_Password|change your password]] and call the Technology Support Center at (360) 867-6627 or support@evergreen.edu. Alternatively, you may submit a help request at help.evergreen.edu.
+There is a significant increase in the protection of your account with MFA. If you receive a security code or push notification when you are not trying to log in to your account, you'll immediately know that someone else is attempting to do so. If this happens, you should [[Forgot_My_Password|change your password]] and call the Technology Support Center at (360) 867-6627 or support@evergreen.edu. Alternatively, you may submit a help request at help.evergreen.edu.
 * Two-factor adds an extra barrier between your personal information and malicious people, emphasizing the importance of protecting your personal and sensitive information.
 * Two-factor can help keep attackers from accessing your email, documents, financial, personal, and health information, or research data.

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 Please review our [[MFA - Alternative Authentication Methods]]  article for details on alternative options.
-=== Can I use multiple forms of MFA at the same time? ===
+==== Can I use multiple forms of MFA at the same time? ====
 Yes. Having multiple forms configured is advantageous as you can use one form as a backup if your primary form fails. You will only be required to provide one of your available methods when prompted for MFA and can choose which method when prompted. If you have an older phone stored in a safe location you can also install and setup Microsoft Authenticator on it so that you have a backup device just in case.

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 You may be prompted more frequently if you use a VPN, use multiple computers, or frequently clear your browser cache.
-=== How can I get MFA support? ===
+===Setup Microsoft Authenticator on Your Device===
-Technical support for MFA is available from the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] during business hours or from your technical support staff.
-−
 ===Setup Microsoft Authenticator===
 ==== Can I use my personal smartphone, tablet, or mobile phone for MFA? ====
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 # Select '''Settings'''.
 # Under Security, toggle '''App Lock''' to off.
 ===Alternative MFA Options===

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 ...
-===Two-factor authentication===
+===Multi-Factor Authentication===
 ====What is authentication?====

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 * Microsoft Office products
 * Banner
 === How often do I have to re-authenticate? ===
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 Technical support for MFA is available from the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center] during business hours or from your technical support staff.
 == Common Problems ==
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 If you continue to have trouble authenticating, please contact the [https://www.evergreen.edu/offices-services/technology-support-center Technology Support Center].