Requesting New Equipment - Revision history

Wmqp4981 at 20:38, 23 March 2023

2023-03-23T20:38:15Z

Wmqp4981 at 20:35, 23 March 2023

2023-03-23T20:35:09Z

Wmqp4981 at 20:27, 23 March 2023

2023-03-23T20:27:40Z

Wmqp4981 at 18:05, 22 March 2023

2023-03-22T18:05:27Z

Wmqp4981 at 17:56, 22 March 2023

2023-03-22T17:56:24Z

Wmqp4981 at 17:46, 22 March 2023

2023-03-22T17:46:22Z

Wmqp4981 at 17:45, 22 March 2023

2023-03-22T17:45:21Z

Wmqp4981 at 17:44, 22 March 2023

2023-03-22T17:44:37Z

Wmqp4981 at 17:43, 22 March 2023

2023-03-22T17:43:54Z

Wmqp4981 at 17:42, 22 March 2023

2023-03-22T17:42:44Z

@@ Line 62: / Line 62: @@
 #* Additional Software needed (if any)
 #* Telework information (if applicable) <br/> <br/> [[File:Requesting_Equipment_Step5.png|500px|center]] <br/> <br/>
-# '''Ensure contact information is correct and relevant.''' Our techs will reach out to you for more information as needed and to set up appointments for installation. Double check you've included accurate contact information for the employee who needs the equipment and the employee's supervisor. <br/>
+# '''Ensure contact information is correct and relevant.''' Our techs will reach out to you for more information as needed and to set up appointments for installation. Double check you've included accurate contact information for the employee who needs the equipment and the employee's supervisor. <br/> <br/>
 # '''Select Employee's role at the college.''' Select an option in the dropdown menu labeled 'Customer Primary Role' located beneath the summary box <br/>[[File:Requesting_Equipment_Step6.png|500px|center]] <br/> <br/>
 # ''' Select 'Save' ''' at the bottom left to submit your ticket. Our Tech desk will reach out to you as soon as possible, so keep a watch on your preferred contact method! <br/> [[File:Requesting_Equipment_Step8.png|500px|center]] <br/> <br/>
@@ Line 72: / Line 72: @@
 ===Still Need Help?===
 </div>
-<p>If you’ve followed this guide but have further questions, reach out to support@evergreen.edu or submit a help ticket at help.evergreen.edu</p>
+<p>If you’ve followed this guide but have further questions, reach out to support@evergreen.edu or submit a help ticket at [http://helpwiki.evergreen.edu  helpwiki.evergreen.edu]</p>

@@ Line 45: / Line 45: @@
 </div>
-# '''Fill out the Summary box with relevant information. For a technology request, '''Include the following information:'''
+# '''Navigate to the Help Wiki at''' [http://helpwiki.evergreen.edu helpwiki.evergreen.edu] <br /> [[File:Requesting_Equipment_Step1.png|500px|center]] <br/> <br/>
-** New Employee's start date
+# '''Click "Technology Help" ''' which will navigate to another page. <br /> [[File:Requesting_Equipment_Step2.png|500px|center]] <br/> <br/>
-** Employee's Supervisor
+# '''Select "Login to create a technology support request" ''' located under the 'Get Tech Help' box. This link will open an Evergreen sign-in page to KACE. <br/> [[File:Requesting_Equipment_Step3.png|500px|center]] <br/>
-** Preferred contact information and method
+#* '''NOTE:''' If you are an onboarding staff member without Evergreen credentials yet, you can select "Create a help request without logging in" located under the "Can't Log in?" section instead. <br/> [[File:Requesting_Equipment_Step3a.png|500px|center]] <br/> <br/>
-** Preference for laptop or desktop
+# '''Enter a title for the ticket.''' At the top of the screen, in the box labeled 'Title' enter a title for the ticket. Below are some suggestions to help you select a title that is direct and brief: <br/> <br/>
-** Office location (if applicable)
+#* ''' "Onboarding Technology Request" '''
-** Additional Software needed (if any)
+#* ''' "Equipment Replacement Request" '''
-** Telework information (if applicable)
+#* ''' "Laptop Fix Needed" ''' <br/> <br/> [[File:Requesting_Equipment_Step4.png|500px|center]] <br/> <br/> <p> Ultimately, don't stress too much over the title as Techs may change it as needed to keep tickets organized. </p>
-[[File:Requesting_Equipment_Step5.png|500px]]
+# '''Fill out the Summary box with relevant information.''' For a technology request, '''Include the following information:''' <br/>
+#* New Employee's start date
-# '''Ensure contact information is correct and relevant.''' Our techs will reach out to you for more information as needed and to set up appointments for installation. Double check you've included accurate contact information for the employee who needs the equipment and the employee's supervisor.
+#* Employee's Supervisor
+#* Preferred contact information and method
-# '''Select Employee's role at the college.''' Select an option in the dropdown menu labeled 'Customer Primary Role' located beneath the summary box.
+#* Preference for laptop or desktop
-[[File:Requesting_Equipment_Step6.png|500px]]
+#* Office location (if applicable)
+#* Additional Software needed (if any)
-# ''' Select 'Save' ''' at the bottom left to submit your ticket. Our Tech desk will reach out to you as soon as possible, so keep a watch on your preferred contact method!
+#* Telework information (if applicable) <br/> <br/> [[File:Requesting_Equipment_Step5.png|500px|center]] <br/> <br/>
-[[File:Requesting_Equipment_Step8.png|500px]]
+# '''Ensure contact information is correct and relevant.''' Our techs will reach out to you for more information as needed and to set up appointments for installation. Double check you've included accurate contact information for the employee who needs the equipment and the employee's supervisor. <br/>
 ===Still Need Help?===
 <p>If you’ve followed this guide but have further questions, reach out to support@evergreen.edu or submit a help ticket at help.evergreen.edu</p>

@@ Line 35: / Line 35: @@
 ===Wait... so what about Requesting-?===
 <div>
-* '''Webcams?''' If you request a laptop, you will likely have a webcam already in your device. If you have a desktop setup however, you’ll need to speak to your supervisor about getting one. This may involve purchasing one through the department’s P-card.
+* '''Webcams?''' If you request a laptop, you will likely have a webcam already in your device. If you have a desktop setup however, you’ll need to speak to your supervisor about getting one. This may involve purchasing one through the department’s P-card. <br/>
-* '''Keyboard and Mouse?''' Most departments will have extra keyboards and mouse already available to you which they will provide so make sure to check with your supervisor to see if they have them available. If not, the TSC may issue you a basic mouse and keyboard. Requests for specific keyboards and mouse, such as ergonomic concerns or wireless set ups, may have to be purchased through the department’s P-card. Speak to your supervisor about this process.
+* '''Keyboard and Mouse?''' Most departments will have extra keyboards and mouse already available to you which they will provide so make sure to check with your supervisor to see if they have them available. If not, the TSC may issue you a basic mouse and keyboard. Requests for specific keyboards and mouse, such as ergonomic concerns or wireless set ups, may have to be purchased through the department’s P-card. Speak to your supervisor about this process. <br/>
-* '''Other peripherals?''' All other equipment purchasing is completed through a department’s P-card as outlined by the purchasing guidelines in the P-Card Handbook. Contact your supervisor to begin this process. For more information, you can contact purchasing.
+* '''Other peripherals?''' All other equipment purchasing is completed through a department’s P-card as outlined by the purchasing guidelines in the P-Card Handbook. Contact your supervisor to begin this process. For more information, you can contact purchasing. <br/>
 </div>
@@ Line 46: / Line 46: @@
 # '''Navigate to the Help Wiki at''' [http://helpwiki.evergreen.edu helpwiki.evergreen.edu] <br />
-[[File:Requesting_Equipment_Step1.png|500px]]
+[[File:Requesting_Equipment_Step1.png|500px|center]] <br/> <br/>
 # '''Click "Technology Help" ''' which will navigate to another page. <br />
-[[File:Requesting_Equipment_Step2.png|500px]]
+[[File:Requesting_Equipment_Step2.png|500px|center]] <br/> <br/>
 # '''Select "Login to create a technology support request" ''' located under the 'Get Tech Help' box. This link will open an Evergreen sign-in page to KACE. <br />
-[[File:Requesting_Equipment_Step3.png|500px]]
+[[File:Requesting_Equipment_Step3.png|500px|center]] <br/>
-#* '''NOTE:''' If you are an onboarding staff member without Evergreen credentials yet, you can select "Create a help request without logging in" located under the "Can't Log in?" section instead.
+#* '''NOTE:''' If you are an onboarding staff member without Evergreen credentials yet, you can select "Create a help request without logging in" located under the "Can't Log in?" section instead. <br/>
-[[File:Requesting_Equipment_Step3a.png|500px]]
+[[File:Requesting_Equipment_Step3a.png|500px|center]] <br/> <br/>
-# '''Enter a title for the ticket.''' At the top of the screen, in the box labeled 'Title' enter a title for the ticket. Below are some suggestions to help you select a title that is direct and brief.
+# '''Enter a title for the ticket.''' At the top of the screen, in the box labeled 'Title' enter a title for the ticket. Below are some suggestions to help you select a title that is direct and brief: <br/>
 ** ''' "Onboarding Technology Request" '''
 ** ''' "Equipment Replacement Request" '''
-** ''' "Laptop Fix Needed" '''
+** ''' "Laptop Fix Needed" ''' <br/>
-[[File:Requesting_Equipment_Step4.png|500px]]
+[[File:Requesting_Equipment_Step4.png|500px|center]] <br/> <br/>
 <p> Ultimately, don't stress too much over the title as Techs may change it as needed to keep tickets organized. </p>

@@ Line 50: / Line 50: @@
 [[File:Requesting_Equipment_Step2.png|500px]]
 # '''Select "Login to create a technology support request" ''' located under the 'Get Tech Help' box. This link will open an Evergreen sign-in page to KACE. <br />
-[[File:]]
+[[File:Requesting_Equipment_Step3.png|500px]]
 #* '''NOTE:''' If you are an onboarding staff member without Evergreen credentials yet, you can select "Create a help request without logging in" located under the "Can't Log in?" section instead.
-[[File:]]
+[[File:Requesting_Equipment_Step3a.png|500px]]
 # '''Enter a title for the ticket.''' At the top of the screen, in the box labeled 'Title' enter a title for the ticket. Below are some suggestions to help you select a title that is direct and brief.
 ** ''' "Onboarding Technology Request" '''
 ** ''' "Equipment Replacement Request" '''
 ** ''' "Laptop Fix Needed" '''
-[[File:]]
+[[File:Requesting_Equipment_Step4.png|500px]]
 <p> Ultimately, don't stress too much over the title as Techs may change it as needed to keep tickets organized. </p>
@@ Line 65: / Line 65: @@
 ** Preferred contact information and method
 ** Preference for laptop or desktop
-** Office location (if applicble)
+** Office location (if applicable)
 ** Additional Software needed (if any)
 ** Telework information (if applicable)
-[[File:]]
+[[File:Requesting_Equipment_Step5.png|500px]]
 # '''Ensure contact information is correct and relevant.''' Our techs will reach out to you for more information as needed and to set up appointments for installation. Double check you've included accurate contact information for the employee who needs the equipment and the employee's supervisor.
 # '''Select Employee's role at the college.''' Select an option in the dropdown menu labeled 'Customer Primary Role' located beneath the summary box.
-[[File:]]
+[[File:Requesting_Equipment_Step6.png|500px]]
 # ''' Select 'Save' ''' at the bottom left to submit your ticket. Our Tech desk will reach out to you as soon as possible, so keep a watch on your preferred contact method!
 ===Still Need Help?===

@@ Line 45: / Line 45: @@
 </div>
-# '''Navigate to the Help Wiki at''' [[helpwiki.evergreen.edu helpwiki.evergreen.edu]] </br>
+# '''Navigate to the Help Wiki at''' [http://helpwiki.evergreen.edu helpwiki.evergreen.edu] <br />
 [[File:]]
-# '''Click "Technology Help" ''' which will navigate to another page. </br>
+#* '''NOTE:''' If you are an onboarding staff member without Evergreen credentials yet, you can select "Create a help request without logging in" located under the "Can't Log in?" section instead.
-[[File:]]
-# '''Select "Login to create a technology support request" ''' located under the 'Get Tech Help' box. This link will open an Evergreen sign-in page to KACE. </br>
-[[File:]]
 * '''NOTE:''' If you are an onboarding staff member without Evergreen credentials yet, you can select "Create a help request without logging in" located under the "Can't Log in?" section instead.
 [[File:]]
 # '''Enter a title for the ticket.''' At the top of the screen, in the box labeled 'Title' enter a title for the ticket. Below are some suggestions to help you select a title that is direct and brief.