Technology Help for Students - Revision history

Valeram at 22:13, 3 April 2018

2018-04-03T22:13:18Z

Crawfors: Removed outdated/dead links, added links for telephone numbers, and made small additions to content regarding the computer center.

2017-07-27T19:46:30Z

Removed outdated/dead links, added links for telephone numbers, and made small additions to content regarding the computer center.

Greenea at 21:51, 5 December 2014

2014-12-05T21:51:01Z

Greenea at 23:22, 28 August 2012

2012-08-28T23:22:15Z

Brenat08: /* Getting Help Over the Phone */

2012-06-19T21:25:28Z

‎Getting Help Over the Phone

Brenat08: /* Getting Help on the Web */

2012-06-19T21:24:30Z

‎Getting Help on the Web

Zorns: /* Getting Help Over the Phone */

2012-03-09T20:56:22Z

‎Getting Help Over the Phone

Mcgeej: /* Getting Help on the Web */

2011-08-08T19:45:17Z

‎Getting Help on the Web

Mcgeej: /* Getting Help Over the Phone */

2011-08-08T19:44:37Z

‎Getting Help Over the Phone

Rip at 16:36, 6 January 2011

2011-01-06T16:36:35Z

@@ Line 13: / Line 13: @@
 *'''Reference Desk [TEL:360-867-6252 (360) 867-6252]''' - The Reference Desk is a good place to call if you have a question about the library or need help finding a certain book/article. However, this should be a last resort for tech questions.
 *'''[http://blogs.evergreen.edu/photo/instructional-photography/ Digital Imaging Studio] [TEL:360-867-6562 (360) 867-6562]''' - The Digital Imaging Studio (DIS) doesn't do much help over the phone because usually the help needed is too complicated, but feel free to call if you have a question about image editing (Photoshop, InDesign, Illustrator) or scanning.
 ====Getting Help in Person====

@@ Line 7: / Line 7: @@
 If you've exhausted the web and can't find a solution, there are numbers you can call to get help over the phone.
-*'''Computer Center (867-6227)''' - This number connects to the student AC Techs at the Computer Center. They are happy to answer any computer questions you may have.
+*'''[https://www.evergreen.edu/technology/academic-computing Computer Center] [TEL:360-867-6231 (360) 867-6231]''' - This number connects to the student AC Techs at the Computer Center. They are happy to answer any computer questions you may have.
-*'''CAL (867-6426)''' - ditto for this number if you have any scientific computing inquiries.
+*'''[https://www.evergreen.edu/technology/cal CAL] [TEL:360-867-6426 (360) 867-6426]''' - ditto for this number if you have any scientific computing inquiries.
-*'''Fishbowl/ResNet (867-5111)''' - If you live in housing and want to have someone take a look at your computer, call up this number and someone will walk right over to your dorm.
+*'''[https://www.evergreen.edu/housing/resnet Fishbowl/ResNet] [TEL:360-867-5111 (360) 867-5111]''' - If you live in housing and want to have someone take a look at your computer, call up this number and someone will walk right over to your dorm.
-*'''[http://www.evergreen.edu/medialoan/home.htm Media Loan] (867-6253)''' - if you checked something out from Media Loan and then need some support, you can call 'em up and talk to a student worker or the on-duty staff.
+*'''[http://www.evergreen.edu/medialoan Media Loan] [TEL:360-867-6253 (360) 867-6253]''' - if you checked something out from Media Loan and then need some support, you can call 'em up and talk to a student worker or other on-duty staff.
-*'''Reference Desk (867-6252)''' - The Reference Desk is a good place to call if you have a question about the library or need help finding a certain book/article. However, this should be a last resort for tech questions.
+*'''Reference Desk [TEL:360-867-6252 (360) 867-6252]''' - The Reference Desk is a good place to call if you have a question about the library or need help finding a certain book/article. However, this should be a last resort for tech questions.
-*'''[http://photo.evergreen.edu/portal/dis.htm Digital Imaging Studio (867-6562)]''' - The Digital Imaging Studio (DIS) doesn't do much help over the phone because usually the help needed is too complicated, but feel free to call if you have a question about image editing (Photoshop, InDesign, Illustrator) or scanning.
+*'''[http://blogs.evergreen.edu/photo/instructional-photography/ Digital Imaging Studio] [TEL:360-867-6562 (360) 867-6562]''' - The Digital Imaging Studio (DIS) doesn't do much help over the phone because usually the help needed is too complicated, but feel free to call if you have a question about image editing (Photoshop, InDesign, Illustrator) or scanning.
-*'''[http://www.evergreen.edu/electronicmedia/home.htm Electronic Media] (867-6270)''' - if you need technical assistance in a media classroom, production suite, media application support, or even help with operating Media Loan equipment these are the folks to call.
+*'''[http://www.evergreen.edu/electronicmedia/home.htm Electronic Media] [TEL:360-867-6270 (360) 867-6270]''' - if you need technical assistance in a media classroom, production suite, media application support, or even help with operating Media Loan equipment these are the folks to call.
 ====Getting Help in Person====
 If you are absolutely new to the campus, either as a freshman or a transfer student, you will find that '''everyone''' is more than willing to help you...all you need to do is ask.  Where?  You can start at the reference desk in the Library.  There are several computers located near the reference desk and when using them you will have ready access to a reference person.  (personal experience, here!)  On the third floor of the library next to government documents and the main stacks you will find a row of offices with staff that can assist you as well.
-A great place to get help with your computer questions is the Computer Center.  There is a main desk as you enter the Computer Center, and the student consultants behind the counter are more than happy to help you with any computer/printer/scanner questions.
+A great place to get help with your academic technology questions is the [https://www.evergreen.edu/technology/academic-computing Academic Computing Center].  There is a main desk as you enter the Computer Center, and the student consultants behind the counter are more than happy to help you with any computer/printer/scanner questions. They are also a great resource for any and all general questions regarding Evergreen, and are always pleased to help connect you with other campus resources!
-''Note: This article was originally authored by the students in Information Landscapes.''
+''Note: This article was originally authored by the students in Information Landscapes and has been edited by Academic Technologies staff since creation.''
 [[Category:Training and Help]]

@@ Line 1: / Line 1: @@
 {{stub}}
 ====Getting Help on the Web====
+See [http://www.evergreen.edu/computing/help.htm Computing and Technology Help and Services]
-Academic Computing runs a student blog on technology called [http://blogs.evergreen.edu/seedsandcircuits/ Seeds and Circuits], which includes a variety of how-to articles that are relevant to working in the Computer Center.
-−
-If you're in the CAL, check out their [http://scicomp.evergreen.edu/students/software-tutorials/index.html Software Tutorials] page.  They also have information on [http://scicomp.evergreen.edu/students/open-source-software.html Open Source Software] available in their lab.
 ==== Getting Help Over the Phone ====
@@ Line 22: / Line 19: @@
 A great place to get help with your computer questions is the Computer Center.  There is a main desk as you enter the Computer Center, and the student consultants behind the counter are more than happy to help you with any computer/printer/scanner questions.
 ''Note: This article was originally authored by the students in Information Landscapes.''
 [[Category:Training and Help]]

← Older revision		Revision as of 23:22, 28 August 2012
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	''Note: This article was originally authored by the students in Information Landscapes.''		''Note: This article was originally authored by the students in Information Landscapes.''

−	[[Category:~~Getting~~ Help]]	+	[[Category:Training and Help]]

@@ Line 10: / Line 10: @@
 If you've exhausted the web and can't find a solution, there are numbers you can call to get help over the phone.
-*'''[[Computer Center|Computer Center (867-6227)]]''' - This number connects to the student AC Techs at the Computer Center. They are happy to answer any computer questions you may have.
+*'''Computer Center (867-6227)''' - This number connects to the student AC Techs at the Computer Center. They are happy to answer any computer questions you may have.
 *'''CAL (867-6426)''' - ditto for this number if you have any scientific computing inquiries.
 *'''Fishbowl/ResNet (867-5111)''' - If you live in housing and want to have someone take a look at your computer, call up this number and someone will walk right over to your dorm.

@@ Line 3: / Line 3: @@
 This IT Survival Guide is a great place to start.
-If you're in the Computer Center and having trouble, a good place to start is their [http://www.evergreen.edu/computercenter/studhelp.htm support page].  If you need a little more in-depth help with a specific application, there's a [http://www.evergreen.edu/computercenter/studhelp2.htm#books list] of all the books available to current students from the consultant desk.
+If you're in the Computer Center and having trouble, a good place to start is their [http://www.evergreen.edu/computercenter/studhelp.htm support page].  If you need a little more in-depth help with a specific application, there's a [http://www.evergreen.edu/computercenter/studhelp2.htm#books list] of all the books available to current students from the front desk.
 If you're in the CAL, their [http://scicomp.evergreen.edu/FAQs/CAL_FAQ.asp FAQ] page has a really awesome list of common questions in  using different applications, including how to scan an image in Photoshop.

@@ Line 13: / Line 13: @@
 If you've exhausted the web and can't find a solution, there are numbers you can call to get help over the phone.
-* '''[[Computer Center | Computer Center (867-6231)]]''' - This number connects to the student consultants at the Computer Center.  If they are not too busy, they are happy to answer any computer questions you may have.
+* '''[[Computer Center | Computer Center (867-6227)]]''' - This number connects to the student AC Techs at the Computer Center.  They are happy to answer any computer questions you may have.
 * '''CAL (867-6426)''' - ditto for this number if you have any scientific computing inquiries.
 * '''Fishbowl/ResNet (867-5111)''' - If you live in housing and want to have someone take a look at your computer, call up this number and someone will walk right over to your dorm.