User:Greenea/Teams Phone Quick Start - Revision history

Greenea at 01:29, 15 April 2026

2026-04-15T01:29:12Z

Greenea at 01:22, 15 April 2026

2026-04-15T01:22:40Z

Greenea at 01:21, 15 April 2026

2026-04-15T01:21:01Z

Greenea at 01:01, 15 April 2026

2026-04-15T01:01:40Z

Greenea at 00:59, 15 April 2026

2026-04-15T00:59:57Z

Greenea at 00:10, 15 April 2026

2026-04-15T00:10:58Z

Greenea at 00:09, 15 April 2026

2026-04-15T00:09:58Z

Greenea at 00:04, 15 April 2026

2026-04-15T00:04:56Z

Greenea at 00:03, 15 April 2026

2026-04-15T00:03:34Z

Greenea at 00:02, 15 April 2026

2026-04-15T00:02:40Z

@@ Line 22: / Line 22: @@
-===Campus-Specific Configuration===
+=== More Advanced Features===
 {{Infobox|content=
 '''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.}}
 {{TeamsPhoneAdvTable}}

@@ Line 1: / Line 1: @@
 __NOTOC__
 {{TwoColumn|lead=
-[[File:Teams-logo.png|75px|left]]Teams Phone Quick Start.
+[[File:Teams-logo.png|75px|left]]''New to Teams Phone?'' This guide helps you transition from traditional handsets to our campus cloud calling system.
 <br />
 |content=
 <br />
 '''Audience:''' Faculty, Staff, and Student Employees <br />
-''New to Teams Phone?'' This guide helps you transition from traditional handsets to our campus cloud calling system.
 ===Getting Started===

@@ Line 24: / Line 24: @@
 ===Campus-Specific Configuration===
 {{Infobox|content=
-'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.}}
+'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.}}
 === More Advanced Features===

@@ Line 24: / Line 24: @@
 ===Campus-Specific Configuration===
 {{Infobox|content=
-''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.}}
+'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.}}
 ===Need Technical Support?===

@@ Line 4: / Line 4: @@
 <br />
 |content=
 '''Audience:''' Faculty, Staff, and Student Employees <br />
 ''New to Teams Phone?'' This guide helps you transition from traditional handsets to our campus cloud calling system.
@@ Line 21: / Line 22: @@
-====Campus-Specific Configuration====
+===Campus-Specific Configuration===
-<blockquote>'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.</blockquote>
+{{Infobox|content=
 * '''Delegates:''' High-traffic offices can [https://support.microsoft.com/en-us/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8374-345244ca3264 Assign a delegate] to handle calls for a supervisor.

@@ Line 14: / Line 14: @@
-'''Get Familiar:''' Watch this quick [https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Overview of Teams calls video] (1:53).
+===Get Familiar===
-===Core Calling Features===
+====Core Calling Features====
 {{TeamsPhoneCoreCallingTable}}
-===Campus-Specific Configuration===
+====Campus-Specific Configuration====
 <blockquote>'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.</blockquote>

@@ Line 14: / Line 14: @@
-Next: '''Get Familiar:''' Watch this quick [https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Overview of Teams calls video] (1:53).
+'''Get Familiar:''' Watch this quick [https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Overview of Teams calls video] (1:53).
 ===Core Calling Features===
@@ Line 21: / Line 21: @@
 ===Campus-Specific Configuration===
-<blockquote>'''Note:''' Some advanced features like Call Queues or Auto Attendants are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.</blockquote>
+<blockquote>'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.</blockquote>
-* '''Delegates:''' High-traffic offices can Assign a delegate to handle calls for a supervisor.
+* '''Delegates:''' High-traffic offices can [https://support.microsoft.com/en-us/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8374-345244ca3264 Assign a delegate] to handle calls for a supervisor.
-* '''Forwarding:''' Going on leave? Set up Call forwarding or simultaneous ring to ensure you don't miss important campus inquiries.
+* '''Forwarding:''' Going on leave? Set up [https://support.microsoft.com/en-us/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4a3c-9b1d-04719be3c16a Call forwarding or simultaneous ring] to ensure you don't miss important campus inquiries.
 ===Need Technical Support?===
@@ Line 30: / Line 30: @@
 #Check your internet connection (Wi-Fi vs. Ethernet).
-#Verify your Call Settings.
+#Verify your [https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-427f-bcf2-a361916c0fc9 Call Settings].
-# '''Still need help?''' Submit a technology support request or Request help as a guest.
+# '''Still need help?''' [https://forms.office.com/r/N978eF6R9h Submit a technology support request] or [https://forms.office.com/Pages/ResponsePage.aspx?id=98-tIm_ApkmPIFBxHEDdqvyt26IFDmlIvh4AArZzaX1UMkZBUDlPRFIwUVJBNFJLMTJSN01YTFg1TiQlQCN0PWcu Request help as a guest].

@@ Line 12: / Line 12: @@
 * '''Audio Check:''' Use a certified headset (recommended) or your computer’s built-in mic/speakers.
 * '''The App:''' Ensure you are logged into the Microsoft Teams '''desktop client''' for the best experience.
-* '''Get Familiar:''' Watch this quick [https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Overview of Teams calls video] (1:53).
 ===Core Calling Features===

@@ Line 10: / Line 10: @@
 Before you dive into the features, ensure your hardware is ready.
-* '''Audio Check:''' Use a certified headset or your computer’s built-in mic/speakers.
+* '''Audio Check:''' Use a certified headset (recommended0 or your computer’s built-in mic/speakers.
-* '''The App:''' Ensure you are logged into the Microsoft Teams desktop client for the best experience.
+* '''The App:''' Ensure you are logged into the Microsoft Teams '''desktop client''' for the best experience.
 ===Core Calling Features===