Difference between revisions of "How to Submit a Support Request"
From Help Wiki
m |
m |
||
| Line 8: | Line 8: | ||
<br /> | <br /> | ||
===Submit a New Help Request=== | ===Submit a New Help Request=== | ||
| + | ---- | ||
====I am able to log in with an Evergreen account==== | ====I am able to log in with an Evergreen account==== | ||
There are two ways to submit a help request: | There are two ways to submit a help request: | ||
| Line 15: | Line 16: | ||
*Student Services and Academic Help Request Form | *Student Services and Academic Help Request Form | ||
| − | '''2. Navigating the Help Request User Portal''' | + | '''2. Navigating the Help Request User Portal'''<br /> |
| − | Evergreen's Help Request User Portal | + | Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen |
| − | + | ---- | |
====I can't log in or don't have an account==== | ====I can't log in or don't have an account==== | ||
| − | *Use the Guest help Request form, support staff will follow-up with you | + | *Use the Guest help Request form, support staff will follow-up with you shortly |
*Make sure to include an email address and/or phone number where the staff member can reach you. | *Make sure to include an email address and/or phone number where the staff member can reach you. | ||
Revision as of 17:55, 3 March 2021
Submit a New Help Request
I am able to log in with an Evergreen account
There are two ways to submit a help request:
1. Via Direct Link
- Technology Help Request Form
- Student Services and Academic Help Request Form
2. Navigating the Help Request User Portal
Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen
I can't log in or don't have an account
- Use the Guest help Request form, support staff will follow-up with you shortly
- Make sure to include an email address and/or phone number where the staff member can reach you.
Manage/View Previous Help Requests
Get Help
Submit a technology support request
No account or having problems logging in?
Request help as a guest
