Difference between revisions of "How to Submit a Support Request"
From Help Wiki
m |
m |
||
| Line 19: | Line 19: | ||
Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen | Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen | ||
---- | ---- | ||
| − | ====I can't log in or don't have an account==== | + | ====I can't log in or don't have an Evergreen account==== |
*Use the Guest help Request form, support staff will follow-up with you shortly | *Use the Guest help Request form, support staff will follow-up with you shortly | ||
*Make sure to include an email address and/or phone number where the staff member can reach you. | *Make sure to include an email address and/or phone number where the staff member can reach you. | ||
Revision as of 17:56, 3 March 2021
Submit a New Help Request
I am able to log in with an Evergreen account
There are two ways to submit a help request:
1. Via Direct Link
- Technology Help Request Form
- Student Services and Academic Help Request Form
2. Navigating the Help Request User Portal
Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen
I can't log in or don't have an Evergreen account
- Use the Guest help Request form, support staff will follow-up with you shortly
- Make sure to include an email address and/or phone number where the staff member can reach you.
Manage/View Previous Help Requests
Get Help
Submit a technology support request
No account or having problems logging in?
Request help as a guest
