Difference between revisions of "SMS or Voice MFA setup"
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| − | = | + | {{TwoColumn|lead= |
| − | + | [[File:Evergreen-MFA-icon.png|left|100px]]This guide will help you set up Multi-Factor Authentication (MFA) using your phone to receive verification codes via text message (SMS) or voice call. | |
| − | This guide will help you set up Multi-Factor Authentication (MFA) using your phone to receive verification codes via text message (SMS) or voice call. Follow the steps below to configure this method. | + | |content= |
| − | + | Follow the steps below to configure this method. | |
| − | + | ||
| − | + | ||
=== Step 1: Switch to other MFA option=== | === Step 1: Switch to other MFA option=== | ||
| − | + | Choose your preferred method. We strongly recommend using the '''Microsoft Authenticator App''' for its security and convenience. | |
| − | + | * If you wish to choose an option other than the Authenticator App click on the link '''I want to setup a different option'''. | |
| − | + | ||
* Chose the phone option | * Chose the phone option | ||
| + | [[File:Choose mfa option.png|thumbnail|center|Choose other MFA option]] | ||
=== Step 2: Enter Your Phone Number === | === Step 2: Enter Your Phone Number === | ||
* Choose your country and enter your phone number. | * Choose your country and enter your phone number. | ||
* Select one of the following options: | * Select one of the following options: | ||
| − | + | ** '''Text me a code''' (SMS). | |
| − | + | ** '''Call me''' (voice call). | |
=== Step 3: Verify Your Phone === | === Step 3: Verify Your Phone === | ||
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* Enter the verification code into the setup page to confirm your phone number. | * Enter the verification code into the setup page to confirm your phone number. | ||
| − | == Tips for Using Phone-Based MFA == | + | === Tips for Using Phone-Based MFA === |
| − | * Ensure | + | * Ensure you have reliable cellular coverage when using SMS or voice calls for MFA. |
* Be cautious of potential security risks with SMS, such as SIM-swapping attacks. If possible, consider using the Microsoft Authenticator App instead. | * Be cautious of potential security risks with SMS, such as SIM-swapping attacks. If possible, consider using the Microsoft Authenticator App instead. | ||
* Always keep a secondary MFA method (like the Authenticator App or hardware token) as a backup in case of phone issues. | * Always keep a secondary MFA method (like the Authenticator App or hardware token) as a backup in case of phone issues. | ||
| − | == Need Help? == | + | === Need Help? === |
If you encounter any issues during setup, contact the Technology Support Center: | If you encounter any issues during setup, contact the Technology Support Center: | ||
| − | * | + | * Submit a support request at [https://help.evergreen.edu help.evergreen.edu]. |
* Stop by the support desk on campus for in-person assistance. | * Stop by the support desk on campus for in-person assistance. | ||
| + | |||
| + | |||
| + | |sidebar= | ||
| + | {{MFA}} | ||
| + | |||
| + | ---- | ||
| + | {{GetHelp}} | ||
| + | |||
| + | }} | ||
| + | [[Category:MFA]] | ||
Latest revision as of 16:24, 9 January 2025
Follow the steps below to configure this method.
Step 1: Switch to other MFA option
Choose your preferred method. We strongly recommend using the Microsoft Authenticator App for its security and convenience.
- If you wish to choose an option other than the Authenticator App click on the link I want to setup a different option.
- Chose the phone option
Step 2: Enter Your Phone Number
- Choose your country and enter your phone number.
- Select one of the following options:
- Text me a code (SMS).
- Call me (voice call).
Step 3: Verify Your Phone
- You will receive a code via text or a phone call.
- Enter the verification code into the setup page to confirm your phone number.
Tips for Using Phone-Based MFA
- Ensure you have reliable cellular coverage when using SMS or voice calls for MFA.
- Be cautious of potential security risks with SMS, such as SIM-swapping attacks. If possible, consider using the Microsoft Authenticator App instead.
- Always keep a secondary MFA method (like the Authenticator App or hardware token) as a backup in case of phone issues.
Need Help?
If you encounter any issues during setup, contact the Technology Support Center:
- Submit a support request at help.evergreen.edu.
- Stop by the support desk on campus for in-person assistance.
Multifactor Auth
- About MFA
- MFA for New Users
- MFA - User Guide/FAQ
- Microsoft Authenticator Setup
- MFA - Alternative Authentication Methods
Get Help
Submit a technology support request
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