Difference between revisions of "Technology Access Requests"

Revision as of 11:24, 28 August 2012

Each new employee (faculty or staff) who needs network access will need to have an account request form submitted.

Instructions

In general, the new employee's supervisor will complete and submit the form to the Help Desk well in advance of the new employee's first day of work. Normally, this should be submitted at least 3 working days in advance, but if new equipment or wiring is required, this request should be submitted at the earliest possible opportunity as there may be considerable delays in obtaining these resources.

The employee should review the last page and sign at the bottom of this page when they accept an offer of employment from the college. Our intent is to have all required computing and telecommunications resources ready for the new employee by the time they begin their new job. The completed form should be submitted to the Help Desk, located in the Library, room 1806, between the hours of 8:00a and 5:00p, Monday- Friday.

Please choose one of the following forms based on the type of technology access an employee will need (all forms are saved in Word document format *.doc). Be sure to complete all applicant information (first section) and gather appropriate signatures prior to submitting the form as this will ensure that we are able to complete your request as soon as possible. If you are using Microsoft Word to complete the form, you may enter some of the information electronically, but you will need to print the form to complete the signatures request and to turn in.

Timesheet Only Account

• Hourly/ temporary employees
• Only has access to my.evergreen.edu & the timesheet application
• Does NOT have access to office shares, email DLs or Banner

Regular Account, No Banner

• Has access to my.evergreen.edu & the timesheet application
• May also have access to office shares, email DLs, public folders
• Does NOT have access to Banner

Regular Account, Banner

• Has access to my.evergreen.edu & the timesheet application
• May also have access to office shares, email DLs, public folders
• Has access to Banner (NOTE: authorized signatures are required to give appropriate Banner access; please make sure that you have completed the entire form prior to submitting

Frequently Asked Questions

When should I use this form?

This form should be used for all new faculty or staff members to request network access. This form should also be used if an employee moves to a new department and needs access to new technology resources.

What should I do if I want to request a change in accounts or resources for an existing employee?

 If an employee transfers into a new department, please resubmit one of the above account forms, as determined by the position's requirements. A form is not required for deleting accounts or minor changes of resources for currently employed faculty or staff members. To make these changes, contact the Help Desk at extension 6627 or email us at support@evergreen.edu.

Who should fill in this form?

The new employee's supervisor should obtain all necessary information , including the employee's signature, and submit the completed form to Help Desk (Library 1806) well in advance of the employees first day of work in order to allow for adequate processing time. 



Where can I get help filling out this form?

 If you have additional questions, please contact Technical Support Services at ext 6627. 



Where do I submit this form when it is completed?

Submit the completed form to the Help Desk (Library 1806).



How long does it take to complete my request once it is submitted?

New account requests can typically be processed in 2 or 3 business days. Please note, however, that special requests may take substantially longer to complete. For more information, contact the Help Desk at x6627.

How will I know that my account has been created OR how will I know that my employee's account has been created?
The Help Desk will contact either the supervisor or the employee once the account is ready, depending on instructions given at the time the form is submitted. Both the supervisor and employee are welcome to contact the Help Desk to check on the status of an account, provided appropriate time has been allowed for the work to be done (2-3 business days).