Difference between revisions of "Report a Problem in a Media Lab"

Revision as of 13:36, 27 September 2021

If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.

Open the support request page for Media Services. The page should open in a separate tab

Fill out the request using the steps below.

Title: enter the name of the lab or computer and a brief description of the problem.
Category: leave at Unassigned
Assigned to: leave at Unassigned
Summary: enter a more detailed description of the problem.
All of the other fields can be ignored.
Click Save

@@ Line 1: / Line 1: @@
 If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
-# Make a [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] in the Media Services queue.
+Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services.  The page should open in a separate tab
+Fill out the request using the steps below.
+# '''Title:''' enter the name of the lab or computer and a brief description of the problem.
+# '''Category''': leave at '''Unassigned'''
+# '''Assigned to''': leave at '''Unassigned'''
+# '''Summary''': enter a more detailed description of the problem.
+# All of the other fields can be ignored.
+# Click '''Save'''
 [[Category:Multimedia Lab]]