Difference between revisions of "Report a Problem in a Media Lab"
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Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services. The page should open in a separate tab | Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services. The page should open in a separate tab | ||
| − | Fill out the request using the steps below. | + | ==== Fill out the request using the steps below. ==== |
| − | + | ||
# '''Title:''' enter the name of the lab or computer and a brief description of the problem. | # '''Title:''' enter the name of the lab or computer and a brief description of the problem. | ||
# '''Category''': leave at '''Unassigned''' | # '''Category''': leave at '''Unassigned''' | ||
| Line 11: | Line 10: | ||
# '''Summary''': enter a more detailed description of the problem. | # '''Summary''': enter a more detailed description of the problem. | ||
# All of the other fields can be ignored. | # All of the other fields can be ignored. | ||
| − | # Click '''Save''' | + | # Click '''Save''' |
| + | |||
| + | ===== Example 1 ===== | ||
| + | * '''Title:''' MML-Wendy. Audacity Crashes | ||
| + | * '''Category''': leave at '''Unassigned''' | ||
| + | * '''Assigned to''': leave at '''Unassigned''' | ||
| + | * '''Summary''': Every time I import an mp3 file into Audacity it crashes. | ||
| + | |||
| + | ===== Example 2 ===== | ||
| + | * '''Title:''' MTL 346. No audio in the left near field | ||
| + | * '''Category''': leave at '''Unassigned''' | ||
| + | * '''Assigned to''': leave at '''Unassigned''' | ||
| + | * '''Summary''': When I pan a channel to the left there in no sound from the left near field. | ||
[[Category:Multimedia Lab]] | [[Category:Multimedia Lab]] | ||
Revision as of 13:40, 27 September 2021
If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
Open the support request page for Media Services. The page should open in a separate tab
Fill out the request using the steps below.
- Title: enter the name of the lab or computer and a brief description of the problem.
- Category: leave at Unassigned
- Assigned to: leave at Unassigned
- Summary: enter a more detailed description of the problem.
- All of the other fields can be ignored.
- Click Save
Example 1
- Title: MML-Wendy. Audacity Crashes
- Category: leave at Unassigned
- Assigned to: leave at Unassigned
- Summary: Every time I import an mp3 file into Audacity it crashes.
Example 2
- Title: MTL 346. No audio in the left near field
- Category: leave at Unassigned
- Assigned to: leave at Unassigned
- Summary: When I pan a channel to the left there in no sound from the left near field.
