How to Submit a Support Request

Learn how to submit a new Help Request and manage your existing requests.

Submit a New Help Request

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I am able to log in with an Evergreen account

There are two ways to submit a help request:

1. Via Direct Link

• Technology Help Request Form
• Student Services and Academic Help Request Form

2. Navigating the Help Request User Portal
Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen

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I can't log in or don't have an account

• Use the Guest help Request form, support staff will follow-up with you shortly
• Make sure to include an email address and/or phone number where the staff member can reach you.

Manage/View Previous Help Requests