Difference between revisions of "Adobe Temporary Licenses"

From Help Wiki
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** If you had previously had '''Creative Cloud''' apps installed you might need to uninstall the apps and then re-install the '''Creative Cloud Desktop App'''
 
** If you had previously had '''Creative Cloud''' apps installed you might need to uninstall the apps and then re-install the '''Creative Cloud Desktop App'''
 
** You may need to run the [https://helpx.adobe.com/ua/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Creative Cloud Cleaner Tool]
 
** You may need to run the [https://helpx.adobe.com/ua/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Creative Cloud Cleaner Tool]
**  
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** {{GetHelp}}
 
[[Category:Media Technologies]]
 
[[Category:Media Technologies]]

Revision as of 10:08, 31 March 2020

Adobe is making temporary at-home access to Creative Cloud available until May 31, 2020 for schools and colleges.

Installation Instructions for the Creative Cloud Desktop App

  • Check the system requirements for individual apps
  • If your computer's operating system does not meet the minimum requirements for an app the last version that will work on your computer will be installed


Sign In

  1. Go to Adobe.com
  2. Click the Sign In link in the top right corner
  3. In the new window enter your Evergreen email address and click Continue
    • Adobe Sign In
  4. Click on Company or School Account
    • Select-account-adobe-2.png
  5. Enter your Evergreen password on the password page
  6. The Adobe website will open.


Install The Creative Cloud Desktop App

  1. Under Your Services it should list Creative Cloud. Click Open.
    • Your-services-adobe.png
  2. On the right side of the screen Below your account name click Install Creative Cloud App
  3. If you see a window the says Permission may be required click OK
  4. The installer should download
    • macOS: Creative_Cloud_Installer.dmg
    • Windows: Creative_Cloud_Set-Up.exe
  5. Run the installer and enter and admin password if prompted
  6. On the Install Creative Cloud window click Continue
  7. A web browser window will prompt you to login like you did in step 3 above
  8. Click on Company or School Account
  9. Outside of the web browser the Creative Cloud Installer should be running
  10. When done the Creative Cloud Desktop App (CDDA) will open
  11. A tour window may appear. Click either the Skip or Take Tour button


Installing the Adobe Apps

  • In the CCDA you can choose to install individual apps as needed
  • Click the Install button bellow the app name
  • Some installations might trigger a second app to install
    • For example installing Premiere Pro will also trigger the installation of Media Encoder
  • Click the cloud icon in the top right of the CCDA to check the installation progress
  • If your computer's operating system does not meet the minimum requirements for an app the last version that will work on your computer will be installed
    • Check the Adobe website for the system requirements for individual apps

Troubleshooting

  • If you get a warning about the 7 day trial or asking you to subscribe:
    • Sign out of the Creative Cloud Desktop App and then sign back in and make sure to select Company or School Account
    • If you had previously had Creative Cloud apps installed you might need to uninstall the apps and then re-install the Creative Cloud Desktop App
    • You may need to run the Creative Cloud Cleaner Tool
    • ====Get Help====

Create a support ticket at help.evergreen.edu