Difference between revisions of "College Supported Software"

From Help Wiki
 
(18 intermediate revisions by 4 users not shown)
Line 4: Line 4:
  
 
=== Support Levels ===
 
=== Support Levels ===
*__NOEDITSECTION__  '''Full Support''' -The Technology Support Center will install software trouble shoot issues to ensure software works correctly and to the best of our ability resolve issues regarding this software. Client Services has experience with the software.
+
*__NOEDITSECTION__  '''Full Support''' - Computing & Communications will install (if applicable) or provide access to the software, trouble shoot issues to ensure software works correctly, and provide best effort support and trouble shooting regarding hardware/software compatibility and operability. C&C maintains a broad level of technical knowledge to support the software.  
* '''Limited Support''' - The Technology Support Center will install software however we do not claim to be experts in the software. Support is limited to installing and best effort trouble shooting.
+
* '''Limited Support''' - Computing & Communications will assist the user with installation (if applicable) or access to the software. Provide trouble shooting and support with regards to hardware/software compatibility and configuration. User is responsible for knowing how to configure and operate the software.
* '''Best Effort''' - The Technology Support Center does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support.
+
  
=== Software List ===
+
 
 +
===Mac OS X default applications ===
 
{| class="wikitable"
 
{| class="wikitable"
 
!Application
 
!Application
!OS
+
!Support Level
!Support
+
!Version
+
!Category
+
!License
+
 
|-
 
|-
|7-zip
+
|Adobe Reader DC
|PC Only
+
|Limited Support
|Best Effort
+
|Current
+
|Application
+
|Free Download
+
 
|-
 
|-
|Acrobat Pro DC
+
|Internet Browsers (Google Chrome, Mozilla Firefox, and Safari)
|PC and Mac
+
|Full Support
|Limited
+
|2015 & up
+
|Application
+
|Purchase
+
 
|-
 
|-
|Acrobat DC
+
|iMovie
|PC and Mac
+
|Limited Support
|Limited
+
|Current
+
|Application
+
|Free Download
+
 
|-
 
|-
|Chrome
+
|iTunes
|PC and Mac
+
|Limited Support
|Limited
+
|Current
+
|Application
+
|Free Download
+
 
|-
 
|-
|Creative Suite
+
|iWorks (Pages, Numbers, and Keynote)
|PC and Mac
+
|Limited Support
|None (expired)
+
|CS X.X.
+
|Application
+
|Purchase
+
 
|-
 
|-
|Creative Cloud
+
|Microsoft Office (Excel, Word, Outlook, OneNote, and PowerPoint)
|PC and Mac
+
|Limited Support
|Limited
+
|Current
+
|Application
+
|Purchase
+
 
|-
 
|-
|DropBox
+
|Mail
|PC and Mac
+
|Full Support
|Best Effort
+
|Current
+
|Application
+
|Free Download
+
 
|-
 
|-
|Excel (PC)
+
|Notes
|PC Only
+
|Limited Support
|Full
+
|2013, 2016
+
|Application
+
|Campus License
+
 
|-
 
|-
|Excel (Mac)
+
|Photos
|Mac Only
+
|Limited Support
|Full
+
|2013, 2016
+
|Application
+
|Campus License
+
 
|-
 
|-
|Filemaker Pro
+
|Sophos Anti-Virus
|PC and Mac
+
|Full Support
|Limited
+
|14 & up
+
|Application
+
|Purchase
+
 
|-
 
|-
|Firefox
+
|Time Machine
|PC and Mac
+
|Limited Support
 +
|-
 +
|VLC media player
 +
|Limited Support
 +
|}
 +
 
 +
===Windows OS default applications===
 +
{| class="wikitable"
 +
!Application
 +
!Support Level
 +
|-
 +
|7-zip
 
|Limited
 
|Limited
|Current
 
|Application
 
|Free Download
 
 
|-
 
|-
|Flash Player
+
|Adobe Reader DC
|PC and Mac
+
|Limited Support
|Full
+
|Current
+
|Plug-in
+
|Free Download
+
 
|-
 
|-
|Internet Explorer
+
|Internet Browsers (Google Chrome, Internet Explorer, and Mozilla Firefox)
|PC Only
+
|Full Support
|Full
+
|9,10,11
+
|Application
+
|Free Download
+
 
|-
 
|-
|Maple
+
|Microsoft Office (Access, Excel, Outlook, OneNote, PowerPoint, Publisher, and Word)
|PC Only
+
|Limited Support
|Limited
+
|18
+
|Application
+
|Limited
+
 
|-
 
|-
|Mathmatica
+
|Photos
|PC and Mac
+
|Limited Support
|Limited
+
|10.2-11.3
+
|Application
+
|Purchase
+
 
|-
 
|-
|Media Player
+
|Sophos Anti-Virus
|PC and Mac
+
|Full Support
|Limited
+
|Current
+
|Application
+
|Free Download
+
 
|-
 
|-
|PowerPoint (PC)
+
|Sticky Notes
|PC Only
+
|Full Support
|Full
+
|2013, 2016
+
|Application
+
|Campus License
+
 
|-
 
|-
|PowerPoint (Mac)
+
|VLC media player
|Mac Only
+
|Limited Support
|Full
+
|}
|2013, 2016
+
 
|Application
+
=== Evergreen Developed Software ===
|Campus License
+
{| class="wikitable"
 +
|adminweb.evergreen.edu
 
|-
 
|-
|Project Pro
+
|Curriculum Management Database (CMD)
|PC Only
+
|Limited
+
|2016
+
|Application
+
|Campus License
+
 
|-
 
|-
|Publisher (PC)
+
|Independent Learning/Internship Contracts (ILC/INT)
|PC Only
+
|Limited
+
|2013, 2016
+
|Application
+
|Campus License
+
 
|-
 
|-
|Publisher (Mac)
+
|Schedule Evergreen
|Mac Only
+
|Limited
+
|2013, 2016
+
|Application
+
|Campus License
+
 
|-
 
|-
|Quicktime
+
|Time, Leave & Work Certifications
|PC and Mac
+
|None
+
|Current
+
|Application
+
|Campus License
+
 
|-
 
|-
|Read & Write Gold
+
|Transcript Ordering
|PC and Mac
+
|*Limited
+
<nowiki>**</nowiki>Full Support available <br />at 888-248-0652 or us-support@texthelp.com
+
|Current
+
|Application
+
|Campus License
+
 
|-
 
|-
|Safari
+
|www.evergreen.edu
|Mac Only
+
|}
|Limited
+
 
|Current
+
===Campus licensed software===
|Application
+
{| class="wikitable"
|Free Download
+
!Application
 +
!Availability
 +
!Support Level
 +
!Steward
 
|-
 
|-
|Slack
+
|AFRS - State of WA accounting system
|PC and Mac
+
|Web browser
|Limited
+
|Limited Support
|Current
+
|Business Services
|Application
+
|Free Download
+
 
|-
 
|-
|Sophos
+
|AGB Onboard - board management - President's Office only
|PC and Mac
+
|Web browser
|Full
+
|Limited Support
|Current
+
|President's Office
|Application
+
|Campus License
+
 
|-
 
|-
|SPSS
+
|ArcGIS Pro / ArcGIS Desktop / Drone2Map
|PC and Mac
+
|PC Only
|Limited
+
|Limited Support
|Current
+
|SAL
|Application
+
|-
|Limited
+
|Argos - campus reporting system
 +
|Web browser
 +
|Full Support
 +
|SAL
 +
|-
 +
|Avid Pro Tools - audio recording software
 +
|Mac and PC
 +
|Limited Support
 +
|Media Services
 +
|-
 +
|Banner - campus administrative suite
 +
|Web browser
 +
|Full Support
 +
|C&C
 +
|-
 +
|Canvas - learning management system
 +
|Web browser
 +
|Full Support
 +
|C&C
 +
|-
 +
|CashNet - cashiering and point of sale - Student Accounts only
 +
|Web browser
 +
|Full Support
 +
|Student Accounts
 
|-
 
|-
|Visio
+
|FormFusion - Banner document enhancement - Business Services only
 
|PC Only
 
|PC Only
|Limited
+
|Full Support
|2016
+
|Business Services
|Application
+
|Campus License
+
 
|-
 
|-
|VLC
+
|Handshake - Student Employment only
|PC only
+
|Web browser
|Limited
+
|Limited Support
|Current
+
|Student Employment
|Application
+
|Free Download
+
 
|-
 
|-
|Word (PC)
+
|HSI Workplace Safety Training 
|PC only
+
|Web browser
|Full
+
|Limited Support
|2013, 2016
+
|Facilities
|Application
+
|Campus License
+
 
|-
 
|-
|Word (Mac)
+
|Hubspot - marketing - Admissions only
|Mac Only
+
|Web browser
|Full
+
|Limited Support
|2013, 2016
+
|Marketing & Communications
|Application
+
|Campus License
+
 
|-
 
|-
|Outlook
+
|Intellicheck - Banner payment processing - Business Services only
| ----
+
|PC Only
|Full
+
|Full Support
|2013, 2016
+
|Business Services
|Application
+
|Campus License
+
|}
+
===Mac OS X default applications ===
+
{| class="wikitable"
+
!Application
+
!Support Level
+
!OS Version
+
 
|-
 
|-
|Microsoft Office (Excel, Word, Outlook, OneNote, and PowerPoint)
+
|Logger Pro - science, data acquisition
 +
|Mac and PC
 
|Limited Support
 
|Limited Support
|Current
+
|SAL
 
|-
 
|-
|iWorks (Pages, Numbers, and Keynote)
+
|Loyverse Point of Sale - Organic Farm only
|Best Effort
+
|Web browser
|Current
+
|Limited Support
 +
|SAL
 
|-
 
|-
|Internet Browsers (Google Chrome, Mozilla Firefox, and Safari)
+
|Megamations - work order system - Facilities only
 +
|PC and Web browser
 +
|Limited Support
 +
|Facilities
 +
|-
 +
|Microsoft 365 - Office productivity suite
 +
|Web browser
 
|Full Support
 
|Full Support
|Current
+
|C&C
 
|-
 
|-
|Mail
+
|Microsoft Forms - survey, forms for data collection
 +
|Web browser
 
|Full Support
 
|Full Support
|Current
+
|C&C
 
|-
 
|-
|Notes
+
|Microsoft Teams - video conferencing, messaging, shared file storage
|Best Effort
+
|Web browser
|Current
+
|Full Support
 +
|C&C
 
|-
 
|-
|Photos
+
|Microsoft Tasks - task management
|Best Effort
+
|Web browser
|Current
+
|Full Support
 +
|C&C
 
|-
 
|-
|iMove
+
|Microsoft One Drive - personal file storage
|Best Effort
+
|Web browser
|Current
+
|Full Support
 +
|C&C
 
|-
 
|-
|iTunes
+
|Microsoft Outlook - email
|Limited Support
+
|Mac, PC and Web browser
|Current
+
|-
+
|Sophos Anti-Virus
+
 
|Full Support
 
|Full Support
|Current
+
|C&C
 
|-
 
|-
|Time Machine
+
|Microsoft Planner - project management
 +
|Web browser
 
|Full Support
 
|Full Support
|Current
+
|C&C
|}
+
 
+
===Windows OS default applications===
+
{| class="wikitable"
+
!Application
+
!Support
+
!OS Version
+
 
|-
 
|-
|Internet Browsers (Google Chrome, Internet Explorer, and Mozilla Firefox)
+
|Mindmup - brainstorming, idea mapping, diagramming
 +
|Web browser
 +
|Limited Support
 +
|C&C
 +
|-
 +
|PaymentNet - p-card purchase approval
 +
|Web browser
 +
|Limited Support
 +
|Purchasing
 +
|-
 +
|R - math, statistics
 +
|Mac and PC
 +
|Limited Support
 +
|Academics
 +
|-
 +
|Radius - client relationship management
 +
|Web browser
 +
|Limited Support
 +
|Admissions
 +
|-
 +
|Read & Write Gold - assistive technology
 +
|Mac and PC
 +
|Limited Support
 +
|C&C
 +
|-
 +
|Remind - messaging platform (pending contract approval) - Childcare Center only
 +
|Web browser
 +
|Annual Subscription
 +
|Childcare
 +
|-
 +
|Secure Access Washington (SAW) - state systems user access
 +
|Web browser
 +
|Limited Support
 +
|C&C
 +
|-
 +
|SAS/JMP - statistics
 +
|PC Only
 +
|Limited Support
 +
|SAL
 +
|-
 +
|SimpleK - key management - Facilities only
 +
|Web browser
 +
|Limited Support
 +
|Facilities
 +
|-
 +
|Slack - messaging
 +
|Web browser
 
|Full Support
 
|Full Support
|All
+
|C&C
 
|-
 
|-
|Microsoft Office (Access, Excel, Outlook,OneNote, PowerPoint, Publisher, and Word)
+
|SmartyStreets - address verification
 +
|Web browser
 
|Limited Support
 
|Limited Support
|All
+
|Marketing & Communications
 
|-
 
|-
|Photos
+
|SPSS (On campus only) - statistics
 +
|Mac and PC
 
|Limited Support
 
|Limited Support
|
+
|SAL
 
|-
 
|-
|Sticky Notes
+
|SQLDeveloper - for database report writers only
 +
|PC Only
 
|Full Support
 
|Full Support
|
+
|C&C
 +
|-
 +
|Zoom video conferencing
 +
|Mac and PC
 +
|Limited Support
 +
|C&C
 
|}
 
|}
 +
===Software at an additional or no cost (single-user, limited support)===
 
[[Category:Training and Help]]
 
[[Category:Training and Help]]
 
[[Category:Faculty]]
 
[[Category:Faculty]]
|}
 
 
===List #4===
 
 
{| class="wikitable"
 
{| class="wikitable"
 
!Application
 
!Application
!OS
+
!Availability
!Support
+
!Licensing
!Version
+
!Category
+
 
|-
 
|-
|7-zip
+
|Adobe Creative Cloud (Acrobat Pro, Illustrator, InDesign, Lightroom, Photoshop, and Premiere Pro)
 +
|Mac and PC
 +
|Annual Subscription
 +
|-
 +
|Atlas Pro - qualitative analysis
 
|PC Only
 
|PC Only
|Best Effort
+
|Perpetual
|Current
+
|-
|Application
+
|Camtasia - video creation suite
 +
|Mac and PC
 +
|Perpetual
 +
|-
 +
|Dragon Naturally Speaking - assistive technology
 +
|Mac and PC
 +
|Perpetual
 +
|-
 +
|Doxy.me - healthcare provider appointment scheduling and video conferencing - Student Activities only
 +
|Web browser
 +
|Annual Subscription
 +
|-
 +
|EdPuzzle - video lesson assignment and assessment (pending contract approval)
 +
|Web browser
 +
|Annual Subscription
 +
|-
 +
|FileMaker Pro - database developers only
 +
|Mac and PC
 +
|Perpetual
 +
|-
 +
|KeePass - password keeper
 +
|PC Only
 +
|Perpetual
 +
|-
 +
|Maple
 +
|PC Only
 +
|Perpetual
 +
|-
 +
|Mathmatica
 +
|Mac and PC
 +
|Perpetual
 +
|-
 +
|Microsoft Project - project management
 +
|PC Only
 +
|Perpetual
 +
|-
 +
|Microsoft Visio - visual drawing, diagramming
 +
|PC Only
 +
|Perpetual
 +
|-
 +
|MURAL - brainstorming, idea mapping, diagramming
 +
|Web browser
 +
|Annual Subscription
 +
|-
 +
|OpenReel - collaborative video editing suite (pending contract approval)
 +
|Web browser
 +
|Annual Subscription
 +
|-
 +
|Otter.ai - voice transcription, assistive technology
 +
|Web browser
 +
|Annual Subscription
 +
|-
 +
|Password Gorilla - password keeper
 +
|Mac and PC
 +
|Perpetual
 +
|-
 +
|Qualtrics - survey, data collection
 +
|Web browser
 +
|Annual Subscription
 +
|-
 +
|Sketchup - visual drawing, diagramming
 +
|Web browser
 +
|Annual Subscription
 +
|-
 +
|Therapy Notes - health clinic management system - Health Center only
 +
|Web browser
 +
|Annual Subscription
 +
|-
 +
|VirBela - video conferencing and collaboration (pending contract approval)
 +
|Web browser
 +
|Annual Subscription
 
|}
 
|}

Latest revision as of 11:42, 19 October 2020


The college will provide software for employees of the college and in some cases, depending on the licensing contract, can provide access free of charge to the work unit. If you have questions or don't see a software on this list, please contact the Technology Support Center for more information.

Support Levels

  • Full Support - Computing & Communications will install (if applicable) or provide access to the software, trouble shoot issues to ensure software works correctly, and provide best effort support and trouble shooting regarding hardware/software compatibility and operability. C&C maintains a broad level of technical knowledge to support the software.
  • Limited Support - Computing & Communications will assist the user with installation (if applicable) or access to the software. Provide trouble shooting and support with regards to hardware/software compatibility and configuration. User is responsible for knowing how to configure and operate the software.


Mac OS X default applications

Application Support Level
Adobe Reader DC Limited Support
Internet Browsers (Google Chrome, Mozilla Firefox, and Safari) Full Support
iMovie Limited Support
iTunes Limited Support
iWorks (Pages, Numbers, and Keynote) Limited Support
Microsoft Office (Excel, Word, Outlook, OneNote, and PowerPoint) Limited Support
Mail Full Support
Notes Limited Support
Photos Limited Support
Sophos Anti-Virus Full Support
Time Machine Limited Support
VLC media player Limited Support

Windows OS default applications

Application Support Level
7-zip Limited
Adobe Reader DC Limited Support
Internet Browsers (Google Chrome, Internet Explorer, and Mozilla Firefox) Full Support
Microsoft Office (Access, Excel, Outlook, OneNote, PowerPoint, Publisher, and Word) Limited Support
Photos Limited Support
Sophos Anti-Virus Full Support
Sticky Notes Full Support
VLC media player Limited Support

Evergreen Developed Software

adminweb.evergreen.edu
Curriculum Management Database (CMD)
Independent Learning/Internship Contracts (ILC/INT)
Schedule Evergreen
Time, Leave & Work Certifications
Transcript Ordering
www.evergreen.edu

Campus licensed software

Application Availability Support Level Steward
AFRS - State of WA accounting system Web browser Limited Support Business Services
AGB Onboard - board management - President's Office only Web browser Limited Support President's Office
ArcGIS Pro / ArcGIS Desktop / Drone2Map PC Only Limited Support SAL
Argos - campus reporting system Web browser Full Support SAL
Avid Pro Tools - audio recording software Mac and PC Limited Support Media Services
Banner - campus administrative suite Web browser Full Support C&C
Canvas - learning management system Web browser Full Support C&C
CashNet - cashiering and point of sale - Student Accounts only Web browser Full Support Student Accounts
FormFusion - Banner document enhancement - Business Services only PC Only Full Support Business Services
Handshake - Student Employment only Web browser Limited Support Student Employment
HSI Workplace Safety Training Web browser Limited Support Facilities
Hubspot - marketing - Admissions only Web browser Limited Support Marketing & Communications
Intellicheck - Banner payment processing - Business Services only PC Only Full Support Business Services
Logger Pro - science, data acquisition Mac and PC Limited Support SAL
Loyverse Point of Sale - Organic Farm only Web browser Limited Support SAL
Megamations - work order system - Facilities only PC and Web browser Limited Support Facilities
Microsoft 365 - Office productivity suite Web browser Full Support C&C
Microsoft Forms - survey, forms for data collection Web browser Full Support C&C
Microsoft Teams - video conferencing, messaging, shared file storage Web browser Full Support C&C
Microsoft Tasks - task management Web browser Full Support C&C
Microsoft One Drive - personal file storage Web browser Full Support C&C
Microsoft Outlook - email Mac, PC and Web browser Full Support C&C
Microsoft Planner - project management Web browser Full Support C&C
Mindmup - brainstorming, idea mapping, diagramming Web browser Limited Support C&C
PaymentNet - p-card purchase approval Web browser Limited Support Purchasing
R - math, statistics Mac and PC Limited Support Academics
Radius - client relationship management Web browser Limited Support Admissions
Read & Write Gold - assistive technology Mac and PC Limited Support C&C
Remind - messaging platform (pending contract approval) - Childcare Center only Web browser Annual Subscription Childcare
Secure Access Washington (SAW) - state systems user access Web browser Limited Support C&C
SAS/JMP - statistics PC Only Limited Support SAL
SimpleK - key management - Facilities only Web browser Limited Support Facilities
Slack - messaging Web browser Full Support C&C
SmartyStreets - address verification Web browser Limited Support Marketing & Communications
SPSS (On campus only) - statistics Mac and PC Limited Support SAL
SQLDeveloper - for database report writers only PC Only Full Support C&C
Zoom video conferencing Mac and PC Limited Support C&C

Software at an additional or no cost (single-user, limited support)

Application Availability Licensing
Adobe Creative Cloud (Acrobat Pro, Illustrator, InDesign, Lightroom, Photoshop, and Premiere Pro) Mac and PC Annual Subscription
Atlas Pro - qualitative analysis PC Only Perpetual
Camtasia - video creation suite Mac and PC Perpetual
Dragon Naturally Speaking - assistive technology Mac and PC Perpetual
Doxy.me - healthcare provider appointment scheduling and video conferencing - Student Activities only Web browser Annual Subscription
EdPuzzle - video lesson assignment and assessment (pending contract approval) Web browser Annual Subscription
FileMaker Pro - database developers only Mac and PC Perpetual
KeePass - password keeper PC Only Perpetual
Maple PC Only Perpetual
Mathmatica Mac and PC Perpetual
Microsoft Project - project management PC Only Perpetual
Microsoft Visio - visual drawing, diagramming PC Only Perpetual
MURAL - brainstorming, idea mapping, diagramming Web browser Annual Subscription
OpenReel - collaborative video editing suite (pending contract approval) Web browser Annual Subscription
Otter.ai - voice transcription, assistive technology Web browser Annual Subscription
Password Gorilla - password keeper Mac and PC Perpetual
Qualtrics - survey, data collection Web browser Annual Subscription
Sketchup - visual drawing, diagramming Web browser Annual Subscription
Therapy Notes - health clinic management system - Health Center only Web browser Annual Subscription
VirBela - video conferencing and collaboration (pending contract approval) Web browser Annual Subscription