Difference between revisions of "Contact Us"

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===Students===
 
===Students===
 
====General Technology Help====
 
====General Technology Help====
*'''In-person help''': go to the [http://www.evergreen.edu/technology/academic-computing-center Academic Computing Center] on the main floor of the Library building
+
*'''[https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=38 Submit a support request]''' to have your issue directed to the proper department
 +
*'''In-person help''': is '''currently not available''' at the [http://www.evergreen.edu/technology/academic-computing-center Academic Computing Center] on the main floor of the Library building
 +
*Remote support is available during the following hours of operation:
 +
**Monday - Friday: 8AM - 10PM
 +
**Saturday: 9AM - 10PM
 +
**Sunday: Noon - 8PM
 
*'''Call''' the student help desk at [tel:360-867-6231 (360) 867-6231]
 
*'''Call''' the student help desk at [tel:360-867-6231 (360) 867-6231]
*'''[https://help.evergreen.edu/ Submit a help ticket]''' to have your issue directed to the proper department
+
 
 
====Scientific Computing====
 
====Scientific Computing====
 
*'''In-person help''': contact the [[CAL]] in person on the first floor of Lab II
 
*'''In-person help''': contact the [[CAL]] in person on the first floor of Lab II
 
*'''Call''' us at [tel:360-867-6426 (360) 867-6426]
 
*'''Call''' us at [tel:360-867-6426 (360) 867-6426]
====Electronic Media Work====
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====Electronic Media====
'''In-person help''' is available at the [http://www.evergreen.edu/electronicmedia/multimedialab MultiMedia Lab] located on the first floor of the Library building.
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*'''In-person help''' is available at the [http://www.evergreen.edu/electronicmedia/multimedialab MultiMedia Lab] located on the first floor of the Library building.
 
+
  
 
===Faculty & Staff===
 
===Faculty & Staff===
 
====General Technology Help====
 
====General Technology Help====
 +
*'''[https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=38 Submit a help ticket]''' to have your issue directed to the proper department
 +
*'''In-person help''': go to the Technology Support Center on the main floor of the Library building in room 2604
 
*'''Call''' the [[Faculty and Staff Technology Support|Technology Support Center]] at [tel:360-867-6627 (360) 867-6627]
 
*'''Call''' the [[Faculty and Staff Technology Support|Technology Support Center]] at [tel:360-867-6627 (360) 867-6627]
*'''[https://help.evergreen.edu Submit a help ticket]''' to have your issue directed to the proper department
 
  
====Media Classroom Support====
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==== Event and Audio/Video Recording Support ====
*'''[https://forms.evergreen.edu/classroom-support Submit a Help Request]''' to Media Services
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*[https://www.evergreen.edu/electronicmedia/production-request-form '''Submit a Production Request'''] to Electronic Media for documentation, PA system support, and other media-related production needs.
*'''Call''' [http://www.evergreen.edu/technology/academic-computing-center Academic Computing Center] at [tel:360-867-6270 (360) 867-6270]
+
  
 +
==== Media Classroom Support ====
 +
*'''Call''' [http://www.evergreen.edu/technology/academic-computing-center Academic Computing Center] at [tel:360-867-6270 (360) 867-6270]
  
 
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Revision as of 10:40, 4 May 2021

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Additional ways to get help ...


Students

General Technology Help

  • Submit a support request to have your issue directed to the proper department
  • In-person help: is currently not available at the Academic Computing Center on the main floor of the Library building
  • Remote support is available during the following hours of operation:
    • Monday - Friday: 8AM - 10PM
    • Saturday: 9AM - 10PM
    • Sunday: Noon - 8PM
  • Call the student help desk at (360) 867-6231

Scientific Computing

  • In-person help: contact the CAL in person on the first floor of Lab II
  • Call us at (360) 867-6426

Electronic Media

  • In-person help is available at the MultiMedia Lab located on the first floor of the Library building.

Faculty & Staff

General Technology Help

Event and Audio/Video Recording Support

Media Classroom Support