Difference between revisions of "Faculty & Staff Software Support Levels - TAS"
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====Full Support==== | ====Full Support==== | ||
| − | + | The Technology Support Center will install software trouble shoot issues to ensure software works correctly and to the best of our ability resolve issues regarding this software. Client Services has experience with the software. | |
====Limited Support==== | ====Limited Support==== | ||
| − | + | The Technology Support Center will install software however we do not claim to be experts in the software. Support is limited to installing and best effort trouble shooting. | |
====Best Effort==== | ====Best Effort==== | ||
| − | + | The Technology Support Center does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support. | |
| − | {|class="wikitable" | + | {| class="wikitable" |
!Application | !Application | ||
!OS | !OS | ||
| Line 20: | Line 22: | ||
|Free Download | |Free Download | ||
|- | |- | ||
| − | |Acrobat Pro | + | |Acrobat Pro DC |
|PC and Mac | |PC and Mac | ||
|Limited | |Limited | ||
| − | | | + | |2015 & up |
|Application | |Application | ||
|Purchase | |Purchase | ||
|- | |- | ||
| − | |Acrobat | + | |Acrobat DC |
|PC and Mac | |PC and Mac | ||
|Limited | |Limited | ||
| Line 41: | Line 43: | ||
|Free Download | |Free Download | ||
|- | |- | ||
| − | |Creative | + | |Creative Suite |
|PC and Mac | |PC and Mac | ||
| − | | | + | |None (expired) |
|CS X.X. | |CS X.X. | ||
| + | |Application | ||
| + | |Purchase | ||
| + | |- | ||
| + | |Creative Cloud | ||
| + | |PC and Mac | ||
| + | |Limited | ||
| + | |Current | ||
|Application | |Application | ||
|Purchase | |Purchase | ||
| Line 58: | Line 67: | ||
|PC Only | |PC Only | ||
|Full | |Full | ||
| − | | | + | |2013, 2016 |
|Application | |Application | ||
|Campus License | |Campus License | ||
| Line 65: | Line 74: | ||
|Mac Only | |Mac Only | ||
|Full | |Full | ||
| − | | | + | |2013, 2016 |
|Application | |Application | ||
|Campus License | |Campus License | ||
| Line 72: | Line 81: | ||
|PC and Mac | |PC and Mac | ||
|Limited | |Limited | ||
| − | | | + | |14 & up |
|Application | |Application | ||
|Purchase | |Purchase | ||
| Line 107: | Line 116: | ||
|PC and Mac | |PC and Mac | ||
|Limited | |Limited | ||
| − | | | + | |10.2-11.3 |
|Application | |Application | ||
|Purchase | |Purchase | ||
| Line 121: | Line 130: | ||
|PC Only | |PC Only | ||
|Full | |Full | ||
| − | | | + | |2013, 2016 |
|Application | |Application | ||
|Campus License | |Campus License | ||
| Line 128: | Line 137: | ||
|Mac Only | |Mac Only | ||
|Full | |Full | ||
| − | | | + | |2013, 2016 |
|Application | |Application | ||
|Campus License | |Campus License | ||
| Line 135: | Line 144: | ||
|PC Only | |PC Only | ||
|Limited | |Limited | ||
| − | | | + | |2013, 2016 |
|Application | |Application | ||
|Campus License | |Campus License | ||
| Line 142: | Line 151: | ||
|Mac Only | |Mac Only | ||
|Limited | |Limited | ||
| − | | | + | |2013, 2016 |
|Application | |Application | ||
|Campus License | |Campus License | ||
| Line 199: | Line 208: | ||
|PC only | |PC only | ||
|Full | |Full | ||
| − | | | + | |2013, 2016 |
|Application | |Application | ||
|Campus License | |Campus License | ||
| Line 206: | Line 215: | ||
|Mac Only | |Mac Only | ||
|Full | |Full | ||
| − | | | + | |2013, 2016 |
|Application | |Application | ||
|Campus License | |Campus License | ||
| Line 213: | Line 222: | ||
| ---- | | ---- | ||
|Full | |Full | ||
| − | | | + | |2013, 2016 |
|Application | |Application | ||
|Campus License | |Campus License | ||
Latest revision as of 13:04, 24 August 2018
Full Support
The Technology Support Center will install software trouble shoot issues to ensure software works correctly and to the best of our ability resolve issues regarding this software. Client Services has experience with the software.
Limited Support
The Technology Support Center will install software however we do not claim to be experts in the software. Support is limited to installing and best effort trouble shooting.
Best Effort
The Technology Support Center does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support.
| Application | OS | Support | Version | Category | License |
|---|---|---|---|---|---|
| 7-zip | PC Only | Best Effort | Current | Application | Free Download |
| Acrobat Pro DC | PC and Mac | Limited | 2015 & up | Application | Purchase |
| Acrobat DC | PC and Mac | Limited | Current | Application | Free Download |
| Chrome | PC and Mac | Limited | Current | Application | Free Download |
| Creative Suite | PC and Mac | None (expired) | CS X.X. | Application | Purchase |
| Creative Cloud | PC and Mac | Limited | Current | Application | Purchase |
| DropBox | PC and Mac | Best Effort | Current | Application | Free Download |
| Excel (PC) | PC Only | Full | 2013, 2016 | Application | Campus License |
| Excel (Mac) | Mac Only | Full | 2013, 2016 | Application | Campus License |
| Filemaker Pro | PC and Mac | Limited | 14 & up | Application | Purchase |
| Firefox | PC and Mac | Limited | Current | Application | Free Download |
| Flash Player | PC and Mac | Full | Current | Plug-in | Free Download |
| Internet Explorer | PC Only | Full | 9,10,11 | Application | Free Download |
| Maple | PC Only | Limited | 18 | Application | Limited |
| Mathmatica | PC and Mac | Limited | 10.2-11.3 | Application | Purchase |
| Media Player | PC and Mac | Limited | Current | Application | Free Download |
| PowerPoint (PC) | PC Only | Full | 2013, 2016 | Application | Campus License |
| PowerPoint (Mac) | Mac Only | Full | 2013, 2016 | Application | Campus License |
| Publisher (PC) | PC Only | Limited | 2013, 2016 | Application | Campus License |
| Publisher (Mac) | Mac Only | Limited | 2013, 2016 | Application | Campus License |
| Quicktime | PC and Mac | None | Current | Application | Campus License |
| Read & Write Gold | PC and Mac | *Limited
**Full Support available |
Current | Application | Campus License |
| Safari | Mac Only | Limited | Current | Application | Free Download |
| Slack | PC and Mac | Limited | Current | Application | Free Download |
| Sophos | PC and Mac | Full | Current | Application | Campus License |
| SPSS | PC and Mac | Limited | Current | Application | Limited |
| VLC | PC only | Limited | Current | Application | Free Download |
| Word (PC) | PC only | Full | 2013, 2016 | Application | Campus License |
| Word (Mac) | Mac Only | Full | 2013, 2016 | Application | Campus License |
| Outlook | ---- | Full | 2013, 2016 | Application | Campus License |
