Difference between revisions of "Faculty & Staff Software Support Levels - TAS"
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====Best Effort==== | ====Best Effort==== | ||
Client Services does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support. | Client Services does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support. | ||
| − | {|class="wikitable" | + | {| class="wikitable" |
!Application | !Application | ||
!OS | !OS | ||
| Line 22: | Line 22: | ||
|Free Download | |Free Download | ||
|- | |- | ||
| − | |Acrobat Pro | + | |Acrobat Pro DC |
|PC and Mac | |PC and Mac | ||
|Limited | |Limited | ||
| − | | | + | |2015 & up |
|Application | |Application | ||
|Purchase | |Purchase | ||
|- | |- | ||
| − | |Acrobat | + | |Acrobat DC |
|PC and Mac | |PC and Mac | ||
|Limited | |Limited | ||
Revision as of 12:21, 12 April 2018
Full Support
Client Services will install software trouble shoot issues to ensure software works correctly and to the best of our ability resolve issues regarding this software. Client Services has experience with the software.
Limited Support
Client Services will install software however we do not claim to be experts in the software. Support is limited to installing and best effort trouble shooting.
Best Effort
Client Services does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support.
| Application | OS | Support | Version | Category | License |
|---|---|---|---|---|---|
| 7-zip | PC Only | Best Effort | Current | Application | Free Download |
| Acrobat Pro DC | PC and Mac | Limited | 2015 & up | Application | Purchase |
| Acrobat DC | PC and Mac | Limited | Current | Application | Free Download |
| Chrome | PC and Mac | Limited | Current | Application | Free Download |
| Creative Sweet | PC and Mac | Expired | CS X.X. | Application | Purchase |
| DropBox | PC and Mac | Best Effort | Current | Application | Free Download |
| Excel (PC) | PC Only | Full | 2007, 2010 | Application | Campus License |
| Excel (Mac) | Mac Only | Full | 2008, 2011 | Application | Campus License |
| Filemaker Pro | PC and Mac | Limited | 12 | Application | Purchase |
| Firefox | PC and Mac | Limited | Current | Application | Free Download |
| Flash Player | PC and Mac | Full | Current | Plug-in | Free Download |
| Internet Explorer | PC Only | Full | 9,10,11 | Application | Free Download |
| Maple | PC Only | Limited | 18 | Application | Limited |
| Mathmatica | PC and Mac | Limited | 7-9 | Application | Purchase |
| Media Player | PC and Mac | Limited | Current | Application | Free Download |
| PowerPoint (PC) | PC Only | Full | 2007, 2010 | Application | Campus License |
| PowerPoint (Mac) | Mac Only | Full | 2008, 2011 | Application | Campus License |
| Publisher (PC) | PC Only | Limited | 2007, 2010 | Application | Campus License |
| Publisher (Mac) | Mac Only | Limited | 2008, 2011 | Application | Campus License |
| Quicktime | PC and Mac | None | Current | Application | Campus License |
| Read & Write Gold | PC and Mac | *Limited
**Full Support available |
Current | Application | Campus License |
| Safari | Mac Only | Limited | Current | Application | Free Download |
| Slack | PC and Mac | Limited | Current | Application | Free Download |
| Sophos | PC and Mac | Full | Current | Application | Campus License |
| SPSS | PC and Mac | Limited | Current | Application | Limited |
| VLC | PC only | Limited | Current | Application | Free Download |
| Word (PC) | PC only | Full | 2007, 2010 | Application | Campus License |
| Word (Mac) | Mac Only | Full | 2008, 2011 | Application | Campus License |
| Outlook | ---- | Full | 2007, 2010 | Application | Campus License |
