Difference between revisions of "Faculty & Staff Software Support Levels - TAS"

From Help Wiki
 
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__NOEDITSECTION__
 
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====Full Support====
 
====Full Support====
Client Services will install software trouble shoot issues to ensure software works correctly and to the best of our ability resolve issues regarding this software. Client Services has experience with the software.
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The Technology Support Center will install software trouble shoot issues to ensure software works correctly and to the best of our ability resolve issues regarding this software. Client Services has experience with the software.
 
====Limited Support====
 
====Limited Support====
Client Services will install software however we do not claim to be experts in the software. Support is limited to installing and best effort trouble shooting.
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The Technology Support Center will install software however we do not claim to be experts in the software. Support is limited to installing and best effort trouble shooting.
 
====Best Effort====
 
====Best Effort====
Client Services does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support.
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The Technology Support Center does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support.
 
{| class="wikitable"
 
{| class="wikitable"
 
!Application
 
!Application
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|Creative Suite
 
|Creative Suite
 
|PC and Mac
 
|PC and Mac
|Expired
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|None (expired)
 
|CS X.X.
 
|CS X.X.
 
|Application
 
|Application

Latest revision as of 12:04, 24 August 2018


Full Support

The Technology Support Center will install software trouble shoot issues to ensure software works correctly and to the best of our ability resolve issues regarding this software. Client Services has experience with the software.

Limited Support

The Technology Support Center will install software however we do not claim to be experts in the software. Support is limited to installing and best effort trouble shooting.

Best Effort

The Technology Support Center does not support or install the software. Client Services will make an effort to resolve issues but cannot promise any professional knowledge or level of support.

Application OS Support Version Category License
7-zip PC Only Best Effort Current Application Free Download
Acrobat Pro DC PC and Mac Limited 2015 & up Application Purchase
Acrobat DC PC and Mac Limited Current Application Free Download
Chrome PC and Mac Limited Current Application Free Download
Creative Suite PC and Mac None (expired) CS X.X. Application Purchase
Creative Cloud PC and Mac Limited Current Application Purchase
DropBox PC and Mac Best Effort Current Application Free Download
Excel (PC) PC Only Full 2013, 2016 Application Campus License
Excel (Mac) Mac Only Full 2013, 2016 Application Campus License
Filemaker Pro PC and Mac Limited 14 & up Application Purchase
Firefox PC and Mac Limited Current Application Free Download
Flash Player PC and Mac Full Current Plug-in Free Download
Internet Explorer PC Only Full 9,10,11 Application Free Download
Maple PC Only Limited 18 Application Limited
Mathmatica PC and Mac Limited 10.2-11.3 Application Purchase
Media Player PC and Mac Limited Current Application Free Download
PowerPoint (PC) PC Only Full 2013, 2016 Application Campus License
PowerPoint (Mac) Mac Only Full 2013, 2016 Application Campus License
Publisher (PC) PC Only Limited 2013, 2016 Application Campus License
Publisher (Mac) Mac Only Limited 2013, 2016 Application Campus License
Quicktime PC and Mac None Current Application Campus License
Read & Write Gold PC and Mac *Limited

**Full Support available
at 888-248-0652 or us-support@texthelp.com

Current Application Campus License
Safari Mac Only Limited Current Application Free Download
Slack PC and Mac Limited Current Application Free Download
Sophos PC and Mac Full Current Application Campus License
SPSS PC and Mac Limited Current Application Limited
VLC PC only Limited Current Application Free Download
Word (PC) PC only Full 2013, 2016 Application Campus License
Word (Mac) Mac Only Full 2013, 2016 Application Campus License
Outlook ---- Full 2013, 2016 Application Campus License