Difference between revisions of "How to Submit a Help Request"

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====I am able to log in with an Evergreen account====
 
====I am able to log in with an Evergreen account====
 
There are two ways to submit a help request:
 
There are two ways to submit a help request:
#Via Direct Link
 
*Technology Help Request Form
 
*Student Services and Academic Help Request Form
 
#Navigating the Help Request User Portal
 
  
'''I can't log in or don't have an account'''
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'''1. Via Direct Link'''
 +
*Technology Help Request Form
 +
*Student Services and Academic Help Request Form
 +
 
 +
'''2. Navigating the Help Request User Portal'''
 +
Evergreen's Help Request User Portal
 +
 
 +
====I can't log in or don't have an account====
 
*Use the Guest help Request form, support staff will follow-up with you within one business day.  
 
*Use the Guest help Request form, support staff will follow-up with you within one business day.  
 
*Make sure to include an email address and/or phone number where the staff member can reach you.
 
*Make sure to include an email address and/or phone number where the staff member can reach you.

Revision as of 18:51, 3 March 2021

Help-icon.jpg
Learn how to submit a new Help Request and manage your existing requests.


Submit a New Help Request

I am able to log in with an Evergreen account

There are two ways to submit a help request:

1. Via Direct Link

  • Technology Help Request Form
  • Student Services and Academic Help Request Form

2. Navigating the Help Request User Portal Evergreen's Help Request User Portal

I can't log in or don't have an account

  • Use the Guest help Request form, support staff will follow-up with you within one business day.
  • Make sure to include an email address and/or phone number where the staff member can reach you.

Manage/View Previous Help Requests