Difference between revisions of "How to Submit a Help Request"

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===Submit a New Help Request===
 
===Submit a New Help Request===
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====I am able to log in with an Evergreen account====
 
====I am able to log in with an Evergreen account====
 
There are two ways to submit a help request:
 
There are two ways to submit a help request:
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*Student Services and Academic Help Request Form
 
*Student Services and Academic Help Request Form
  
'''2. Navigating the Help Request User Portal'''
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'''2. Navigating the Help Request User Portal'''<br />
Evergreen's Help Request User Portal
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Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen
 
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====I can't log in or don't have an account====
 
====I can't log in or don't have an account====
*Use the Guest help Request form, support staff will follow-up with you within one business day.
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*Use the Guest help Request form, support staff will follow-up with you shortly
 
*Make sure to include an email address and/or phone number where the staff member can reach you.
 
*Make sure to include an email address and/or phone number where the staff member can reach you.
  

Revision as of 18:55, 3 March 2021

Help-icon.jpg
Learn how to submit a new Help Request and manage your existing requests.


Submit a New Help Request


I am able to log in with an Evergreen account

There are two ways to submit a help request:

1. Via Direct Link

  • Technology Help Request Form
  • Student Services and Academic Help Request Form

2. Navigating the Help Request User Portal
Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen


I can't log in or don't have an account

  • Use the Guest help Request form, support staff will follow-up with you shortly
  • Make sure to include an email address and/or phone number where the staff member can reach you.

Manage/View Previous Help Requests