Difference between revisions of "How to Submit a Help Request"

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Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen
 
Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen
 
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====I can't log in or don't have an account====
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====I can't log in or don't have an Evergreen account====
 
*Use the Guest help Request form, support staff will follow-up with you shortly
 
*Use the Guest help Request form, support staff will follow-up with you shortly
 
*Make sure to include an email address and/or phone number where the staff member can reach you.
 
*Make sure to include an email address and/or phone number where the staff member can reach you.

Revision as of 18:56, 3 March 2021

Help-icon.jpg
Learn how to submit a new Help Request and manage your existing requests.


Submit a New Help Request


I am able to log in with an Evergreen account

There are two ways to submit a help request:

1. Via Direct Link

  • Technology Help Request Form
  • Student Services and Academic Help Request Form

2. Navigating the Help Request User Portal
Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen


I can't log in or don't have an Evergreen account

  • Use the Guest help Request form, support staff will follow-up with you shortly
  • Make sure to include an email address and/or phone number where the staff member can reach you.

Manage/View Previous Help Requests