Difference between revisions of "How to Submit a Help Request"

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'''1. Via Direct Link'''
 
'''1. Via Direct Link'''
*Technology Help Request Form
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*[https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=38 Technology Help Request Form]
*Student Services and Academic Help Request Form
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*[https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=47 Student Services and Academic Help Request Form]
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'''2. Navigating the Help Request User Portal'''<br />
 
'''2. Navigating the Help Request User Portal'''<br />
Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen
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Evergreen's Help Request User Portal provides links to common help request forms.  
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* Log in at kace.evergreen.edu
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[[File:Help-user-portal.png|500px]]
 
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====I can't log in or don't have an Evergreen account====
 
====I can't log in or don't have an Evergreen account====

Revision as of 19:11, 3 March 2021

Help-icon.jpg
Learn how to submit a new Help Request and manage your existing requests.


Submit a New Help Request


I am able to log in with an Evergreen account

There are two ways to submit a help request:

1. Via Direct Link


2. Navigating the Help Request User Portal
Evergreen's Help Request User Portal provides links to common help request forms.

  • Log in at kace.evergreen.edu

Help-user-portal.png


I can't log in or don't have an Evergreen account

  • Use the Guest help Request form, support staff will follow-up with you shortly
  • Make sure to include an email address and/or phone number where the staff member can reach you.

Manage/View Previous Help Requests