Difference between revisions of "How to Submit a Support Request"
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| − | [[File: | + | [[File:Support-green.svg|left|100px]] Learn how to submit a new Support Request and manage your existing requests. |
</div> | </div> | ||
<br /> | <br /> | ||
| − | ===Submit a New | + | ===Submit a New Support Request=== |
| − | + | ||
====I am able to log in with an Evergreen account==== | ====I am able to log in with an Evergreen account==== | ||
| − | + | Depending on the kind of support you need, you can submit a request using the links below: | |
| − | ''' | + | *'''[https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=38 Technology Support Request Form]''' |
| − | * | + | *'''[https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=47 Student Services and Academic Support Request Form]''' |
| − | + | <br /> | |
| − | |||
| − | |||
---- | ---- | ||
| − | ====I can't log in or don't have an account==== | + | ====I can't log in or don't have an Evergreen account==== |
| − | *Use the Guest | + | *Use the '''[https://forms.office.com/Pages/ResponsePage.aspx?id=98-tIm_ApkmPIFBxHEDdqtxumRC2JeVOl-dHQovAe7JUM0w4UU9CRzg1UEFXVjFNNVVPU0lVTzM5Ry4u Guest Support Request Form]''', support staff will follow-up with you shortly |
| − | *Make sure to include | + | *Make sure to include a working email address and/or phone number where the staff members can reach you. |
| − | + | ===Manage/View Previous Support Requests=== | |
| + | '''Navigating the Help Request User Portal'''<br /> | ||
| + | Evergreen's [https://kace.evergreen.edu Support Request User Portal] provides links to common help request forms and lets you monitor activity on your existing Help Requests. To access the portal, log in with your Evergreen account at '''[https://kace.evergreen.edu kace.evergreen.edu]'''. Here you can: | ||
| + | *Submit new Support Requests | ||
| + | *View the status of previous or existing support requests | ||
| + | *Access important system outage announcements | ||
| + | *Add a comment to an Open Support Request to communicate directly about your issue with a staff member | ||
| + | |||
| + | ---- | ||
| + | [[File:Help-user-portal.png|700px]] | ||
| + | ---- | ||
| + | [[File:Help-add-comment.png|500px]] | ||
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Revision as of 14:51, 19 August 2021
Submit a New Support Request
I am able to log in with an Evergreen account
Depending on the kind of support you need, you can submit a request using the links below:
I can't log in or don't have an Evergreen account
- Use the Guest Support Request Form, support staff will follow-up with you shortly
- Make sure to include a working email address and/or phone number where the staff members can reach you.
Manage/View Previous Support Requests
Navigating the Help Request User Portal
Evergreen's Support Request User Portal provides links to common help request forms and lets you monitor activity on your existing Help Requests. To access the portal, log in with your Evergreen account at kace.evergreen.edu. Here you can:
- Submit new Support Requests
- View the status of previous or existing support requests
- Access important system outage announcements
- Add a comment to an Open Support Request to communicate directly about your issue with a staff member
Get Help
Submit a technology support request
No account or having problems logging in?
Request help as a guest
