How to Submit a Support Request

From Help Wiki
Revision as of 17:55, 3 March 2021 by Greenea (Talk | contribs)

Learn how to submit a new Help Request and manage your existing requests.

Submit a New Help Request

I am able to log in with an Evergreen account

There are two ways to submit a help request:

1. Via Direct Link

  • Technology Help Request Form
  • Student Services and Academic Help Request Form

2. Navigating the Help Request User Portal
Evergreen's Help Request User Portal provides links to common help request forms. Login at kace.evergreen

I can't log in or don't have an account

  • Use the Guest help Request form, support staff will follow-up with you shortly
  • Make sure to include an email address and/or phone number where the staff member can reach you.

Manage/View Previous Help Requests