Difference between revisions of "I know my login and password but am still having problems"
From Help Wiki
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* '''Students:''' go to the computer center help desk and request your account be unlocked | * '''Students:''' go to the computer center help desk and request your account be unlocked | ||
* '''Faculty:''' contact Technical Support Services at x6625 | * '''Faculty:''' contact Technical Support Services at x6625 | ||
+ | |||
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* '''Students:''' go to the computer center help desk and request assistance with your account | * '''Students:''' go to the computer center help desk and request assistance with your account | ||
+ | |||
+ | ---- | ||
+ | ====You haven't changed your password in a long time (Faculty Only)==== | ||
+ | If you are trying to access a web-based resource and are logging in via Single Sign-On accounts where the password has not been changed in the last 4 years may fail to authenticate. | ||
+ | |||
+ | '''Solution:''' | ||
+ | * Login onto a windows system connected to the Evergreen network (such as your office computer). Hit CTRl-Alt-Del and choose the change password button. | ||
''<< back to [[Login Help]]'' | ''<< back to [[Login Help]]'' |
Revision as of 17:35, 20 February 2007
Contents
Reasons why your account may not be working
The wrong password was entered 3 times and locked your account
Solution:
- wait x minutes for account to be unlocked and try again or
- Students: go to the computer center help desk and request your account be unlocked
- Faculty: contact Technical Support Services at x6625
There is a hold on your account (Students Only)
Solution:
- Students: go to the computer center help desk and request assistance with your account
You haven't changed your password in a long time (Faculty Only)
If you are trying to access a web-based resource and are logging in via Single Sign-On accounts where the password has not been changed in the last 4 years may fail to authenticate.
Solution:
- Login onto a windows system connected to the Evergreen network (such as your office computer). Hit CTRl-Alt-Del and choose the change password button.
<< back to Login Help