Difference between revisions of "I know my login and password but am still having problems"
From Help Wiki
(→The wrong password was entered 3 times and locked your account) |
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* wait 5 minutes for account to be unlocked and try again or | * wait 5 minutes for account to be unlocked and try again or | ||
* '''Students:''' go to the computer center help desk and request your account be unlocked | * '''Students:''' go to the computer center help desk and request your account be unlocked | ||
| − | * '''Faculty:''' contact Technical Support Services at x6625 | + | * '''Faculty and Staff:''' contact Technical Support Services at x6625 |
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====There is a hold on your account (Students Only)==== | ====There is a hold on your account (Students Only)==== | ||
'''Solution:''' | '''Solution:''' | ||
Revision as of 15:08, 21 February 2007
Reasons why your account may not be working
The wrong password was entered 3 times and locked your account
Solution:
- wait 5 minutes for account to be unlocked and try again or
- Students: go to the computer center help desk and request your account be unlocked
- Faculty and Staff: contact Technical Support Services at x6625
There is a hold on your account (Students Only)
Solution:
- Students: go to the computer center help desk and request assistance with your account
You haven't changed your password in a long time (Faculty Only)
Accounts where the password has not been changed in the last 4 years may fail to authenticate to web-based resource using Single Sign-On.
Solution:
- Login onto a windows system connected to the Evergreen network (such as your office computer). Hit CTRl-Alt-Del and choose the change password button.
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