Difference between revisions of "I know my login and password but am still having problems"

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(The wrong password was entered 3 times and locked your account)
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==Reasons why your account may not be working==
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====The wrong password was entered 3 times and locked your account====
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'''Solution:'''
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* wait 5 minutes for account to be unlocked and try again or
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Please review the [http://wikis.evergreen.edu/computing/images/3/3f/Login_diagram.jpeg default login diagram] to ensure you are using the correct username and initial password. If you still need help please submit a ticket at [http://help.evergreen.edu help.evergreen.edu] and a help desk staff member will contact you shortly.
* '''Students:''' go to the computer center help desk and request your account be unlocked
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* '''Faculty and Staff:''' contact Technical Support Services at x6625
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''Please note that a password reset must be completed by phone call or in person for security reasons. Phone numbers are listed below.''
  
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Student Help Desk in The Computer Center
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360-867-6231
  
====There is a hold on your account (Students Only)====
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E-Learning for Educators Program Members use this [https://forms.evergreen.edu/contact?e=elearningforeducators%40evergreen.edu&u=http%3A//evergreen.edu/elearningforeducators/home contact form].
'''Solution:'''
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* '''Students:''' go to the computer center help desk and request assistance with your account
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Former student and alumni login support from Registration and Records
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360-867-6180
  
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Faculty and Staff Help Desk
====You haven't changed your password in a long time (Faculty Only)====
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360-867-6627
Accounts where the password has not been changed in the last 4 years may fail to authenticate to web-based resource using Single Sign-On.
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'''Solution:'''
 
* Login onto a windows system connected to the Evergreen network (such as your office computer). Hit CTRl-Alt-Del and choose the change password button.
 
  
''<< back to [[Login Help]]''
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[[Category:Evergreen Account]]

Latest revision as of 10:37, 26 February 2021

This content is out of date or no longer relevant and should be considered for deletion.

Please review the default login diagram to ensure you are using the correct username and initial password. If you still need help please submit a ticket at help.evergreen.edu and a help desk staff member will contact you shortly.

Please note that a password reset must be completed by phone call or in person for security reasons. Phone numbers are listed below.

Student Help Desk in The Computer Center 360-867-6231

E-Learning for Educators Program Members use this contact form.

Former student and alumni login support from Registration and Records 360-867-6180

Faculty and Staff Help Desk 360-867-6627