Difference between revisions of "I know my login and password but am still having problems"

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==Reasons why your account may not be working==
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====The wrong password was entered 3 times and locked your account====
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'''Solution:'''
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* wait 5 minutes for account to be unlocked and try again or
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* '''Students:''' go to the [http://www.evergreen.edu/computercenter Computer Center] help desk (extension 6231), located on the second floor of the Library building, right across from the main entrance to the library, and request your account to be unlocked.  
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Please review the [http://wikis.evergreen.edu/computing/images/3/3f/Login_diagram.jpeg default login diagram] to ensure you are using the correct username and initial password. If you still need help please submit a ticket at [http://help.evergreen.edu help.evergreen.edu] and a help desk staff member will contact you shortly.
* '''Faculty and Staff:''' contact [http://www.evergreen.edu/support/ Technical Support Services] at x6627
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====There is a hold on your account (Students Only)====
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''Please note that a password reset must be completed by phone call or in person for security reasons. Phone numbers are listed below.''  
'''Solution:'''
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* '''Students:''' go to the [http://www.evergreen.edu/computercenter Computer Center] help desk (extension 6231), located on the second floor of the Library building, right across from the main entrance to the library, and request assistance with your account.
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====You haven't changed your password in a long time (Faculty Only)====
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Student Help Desk in The Computer Center
Accounts where the password has not been changed in the last 4 years may fail to authenticate to web-based resource using Single Sign-On.
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360-867-6231
  
'''Solution:'''
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E-Learning for Educators Program Members use this [https://forms.evergreen.edu/contact?e=elearningforeducators%40evergreen.edu&u=http%3A//evergreen.edu/elearningforeducators/home contact form].
* Login onto a windows system connected to the Evergreen network (such as your office computer). Hit CTRl-Alt-Del and choose the change password button.
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====Trying to login to a wiki?====
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Former student and alumni login support from Registration and Records
There are a few known issues with logging into wikis at Evergreen. See the [[Wiki Login Help]] page.
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360-867-6180
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Faculty and Staff Help Desk
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360-867-6627
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{{MyEvergreen Help}}
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''<< back to [[Login Help]]''
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[[Category:Evergreen Account]]
[[Category:Network]]
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[[Category:MyEvergreen]]
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[[Category:Evergreen Login]]
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Latest revision as of 10:37, 26 February 2021

This content is out of date or no longer relevant and should be considered for deletion.

Please review the default login diagram to ensure you are using the correct username and initial password. If you still need help please submit a ticket at help.evergreen.edu and a help desk staff member will contact you shortly.

Please note that a password reset must be completed by phone call or in person for security reasons. Phone numbers are listed below.

Student Help Desk in The Computer Center 360-867-6231

E-Learning for Educators Program Members use this contact form.

Former student and alumni login support from Registration and Records 360-867-6180

Faculty and Staff Help Desk 360-867-6627