Difference between revisions of "I know my login and password but am still having problems"

From Help Wiki
(You haven't changed your password in a long time (faculty and staff only))
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<div class="intro">The top three reasons why your account may not be working may fall into one of the categories below.  If this doesn't seem like a problem you're experiencing, then please contact the Computer Center Help Desk (students) at 867-6231 or TSS (faculty and staff) at X6627.</div>
 
  
====The wrong password was entered 3 times and locked your account====
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:* Wait 5 minutes for account to be unlocked and try again or
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:* Go to the [http://www.evergreen.edu/computing/academiccomp/home.htm Computer Center] help desk (extension 6231), located on the second floor of the Library building, right across from the main entrance to the library, and request your account to be unlocked. (students only)
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:*Contact [http://www.evergreen.edu/support/ Technical Support Services] at x6627 (faculty and staff only)
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====There is a hold on your account (Students Only)====
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Please review the [http://wikis.evergreen.edu/computing/images/3/3f/Login_diagram.jpeg default login diagram] to ensure you are using the correct username and initial password. If you still need help please submit a ticket at [http://help.evergreen.edu help.evergreen.edu] and a help desk staff member will contact you shortly.
:*Go to the [http://www.evergreen.edu/computing/academiccomp/home.htm Computer Center] help desk (extension 6231), located on the second floor of the Library building, right across from the main entrance to the library, and request assistance with your account.
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====Faculty and Staff Only====
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If you haven't logged in for a long time, this could be the source of the problem.  Accounts where the password has not been changed in the last 4 years may fail to authenticate to web-based resource using Single Sign-On.
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''Please note that a password reset must be completed by phone call or in person for security reasons. Phone numbers are listed below.''
:* Change your password.  Login onto a windows computer connected to the Evergreen network (go to one of the computer labs if your office machine is a Mac). Hit CTRl-Alt-Del and choose the change password button.
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Student Help Desk in The Computer Center
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360-867-6231
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E-Learning for Educators Program Members use this [https://forms.evergreen.edu/contact?e=elearningforeducators%40evergreen.edu&u=http%3A//evergreen.edu/elearningforeducators/home contact form].
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Former student and alumni login support from Registration and Records
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360-867-6180
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Faculty and Staff Help Desk
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360-867-6627
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[[Category:Evergreen Login]]
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Latest revision as of 13:56, 11 June 2019

Please review the default login diagram to ensure you are using the correct username and initial password. If you still need help please submit a ticket at help.evergreen.edu and a help desk staff member will contact you shortly.

Please note that a password reset must be completed by phone call or in person for security reasons. Phone numbers are listed below.

Student Help Desk in The Computer Center 360-867-6231

E-Learning for Educators Program Members use this contact form.

Former student and alumni login support from Registration and Records 360-867-6180

Faculty and Staff Help Desk 360-867-6627