Difference between revisions of "I know my login and password but am still having problems"

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(The wrong password was entered 3 times and locked your account)
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* wait 5 minutes for account to be unlocked and try again or
 
* wait 5 minutes for account to be unlocked and try again or
 
* '''Students:''' go to the computer center help desk and request your account be unlocked
 
* '''Students:''' go to the computer center help desk and request your account be unlocked
* '''Faculty:''' contact Technical Support Services at x6625
+
* '''Faculty and Staff:''' contact Technical Support Services at x6625
  
  
 
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====There is a hold on your account (Students Only)====
 
====There is a hold on your account (Students Only)====
 
'''Solution:'''  
 
'''Solution:'''  

Revision as of 14:08, 21 February 2007

Reasons why your account may not be working


The wrong password was entered 3 times and locked your account

Solution:

  • wait 5 minutes for account to be unlocked and try again or
  • Students: go to the computer center help desk and request your account be unlocked
  • Faculty and Staff: contact Technical Support Services at x6625



There is a hold on your account (Students Only)

Solution:

  • Students: go to the computer center help desk and request assistance with your account



You haven't changed your password in a long time (Faculty Only)

Accounts where the password has not been changed in the last 4 years may fail to authenticate to web-based resource using Single Sign-On.

Solution:

  • Login onto a windows system connected to the Evergreen network (such as your office computer). Hit CTRl-Alt-Del and choose the change password button.

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