I know my login and password but am still having problems

From Help Wiki
Revision as of 14:08, 21 February 2007 by Bustetts (Talk | contribs) (The wrong password was entered 3 times and locked your account)

Reasons why your account may not be working


The wrong password was entered 3 times and locked your account

Solution:

  • wait 5 minutes for account to be unlocked and try again or
  • Students: go to the computer center help desk and request your account be unlocked
  • Faculty and Staff: contact Technical Support Services at x6625



There is a hold on your account (Students Only)

Solution:

  • Students: go to the computer center help desk and request assistance with your account



You haven't changed your password in a long time (Faculty Only)

Accounts where the password has not been changed in the last 4 years may fail to authenticate to web-based resource using Single Sign-On.

Solution:

  • Login onto a windows system connected to the Evergreen network (such as your office computer). Hit CTRl-Alt-Del and choose the change password button.

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