Report a Problem in a Media Lab

If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.

Open a Support Request

• Open the support request page for Media Services.
• The page should open in a separate tab

Fill out the request using the steps below

1. Title: enter the name of the lab or computer and a brief description of the problem.
2. Summary: enter a more detailed description of the problem.
3. Customer: Should list your name.
4. You can upload an attachment or screenshot if needed.
   • For example a screen shot of an error message from an application.
5. Click Save

Examples

Example 1

• Title: MML-Wendy. Audacity Crashes
• Summary: Every time I import an mp3 file into Audacity it crashes.

Example 2

• Title: MTL 346. No audio in the left near field
• Summary: When I pan a channel to the left there in no sound from the left near field.