Difference between revisions of "Report a Problem in a Media Lab"

From Help Wiki
(Open a Support Request)
(Fill out the request using the steps below)
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#'''Title:''' enter the name of the lab or computer and a brief description of the problem.  
 
#'''Title:''' enter the name of the lab or computer and a brief description of the problem.  
 
# '''Category''': leave at '''Unassigned'''
 
# '''Assigned to''': leave at '''Unassigned'''
 
 
# '''Summary''': enter a more detailed description of the problem.   
 
# '''Summary''': enter a more detailed description of the problem.   
# All of the other fields can be ignored.
+
# '''Customer''': Should list your name.
 +
# You can upload an attachment or screenshot if needed.
 +
## For example a screen shot of an error message from an application.  
 
# Click '''Save'''
 
# Click '''Save'''
  
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===== Example 1 =====
 
===== Example 1 =====
 
* '''Title:''' MML-Wendy. Audacity Crashes
 
* '''Title:''' MML-Wendy. Audacity Crashes
* '''Category''': leave at '''Unassigned'''
 
* '''Assigned to''': leave at '''Unassigned'''
 
 
* '''Summary''': Every time I import an mp3 file into Audacity it crashes.     
 
* '''Summary''': Every time I import an mp3 file into Audacity it crashes.     
  
 
===== Example 2 =====
 
===== Example 2 =====
 
* '''Title:''' MTL 346.  No audio in the left near field
 
* '''Title:''' MTL 346.  No audio in the left near field
* '''Category''': leave at '''Unassigned'''
 
* '''Assigned to''': leave at '''Unassigned'''
 
 
* '''Summary''': When I pan a channel to the left there in no sound from the left near field.   
 
* '''Summary''': When I pan a channel to the left there in no sound from the left near field.   
  

Revision as of 09:39, 11 October 2021


If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.

Open a Support Request

  • Open the support request page for Media Services.
  • The page should open in a separate tab

Fill out the request using the steps below

  1. Title: enter the name of the lab or computer and a brief description of the problem.
  2. Summary: enter a more detailed description of the problem.
  3. Customer: Should list your name.
  4. You can upload an attachment or screenshot if needed.
    1. For example a screen shot of an error message from an application.
  5. Click Save

Examples

Example 1
  • Title: MML-Wendy. Audacity Crashes
  • Summary: Every time I import an mp3 file into Audacity it crashes.
Example 2
  • Title: MTL 346. No audio in the left near field
  • Summary: When I pan a channel to the left there in no sound from the left near field.