Difference between revisions of "Report a Problem in a Media Lab"

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(Example 2)
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* '''Title:''' MTL 346.  No audio in the left near field
 
* '''Title:''' MTL 346.  No audio in the left near field
 
* '''Summary''': When I pan a channel to the left there in no sound from the left near field.
 
* '''Summary''': When I pan a channel to the left there in no sound from the left near field.
[[File:Report-a-problem.png|alt=Media Services Support Request|left|thumb|500x500px]]
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[[Category:Multimedia Lab]]
 
[[Category:Multimedia Lab]]
 
[[Category:Animation Labs]]
 
[[Category:Animation Labs]]
 
[[Category:Audio Studios]]
 
[[Category:Audio Studios]]
 
[[Category:Music Technology Labs]]
 
[[Category:Music Technology Labs]]

Revision as of 09:51, 11 October 2021


If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.

Open a Support Request

  • Open the support request page for Media Services.
  • The page should open in a separate tab

Fill out the request using the steps below

  1. Title: enter the name of the lab or computer and a brief description of the problem.
  2. Summary: enter a more detailed description of the problem.
  3. Customer: Should list your name.
  4. You can upload an attachment or screenshot if needed.
    • For example a screen shot of an error message from an application.
  5. Click Save


Examples

Example 1
  • Title: MML-Wendy. Audacity Crashes
  • Summary: Every time I import an mp3 file into Audacity it crashes.
Example 2
  • Title: MTL 346. No audio in the left near field
  • Summary: When I pan a channel to the left there in no sound from the left near field.
Media Services Support Request