Difference between revisions of "Report a Problem in a Media Lab"
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If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services. | If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services. | ||
| − | Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services. The page should open in a separate tab | + | ==== Open a Support Request ==== |
| + | * Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services. | ||
| + | * The page should open in a separate tab | ||
| − | ==== Fill out the request using the steps below | + | ==== Fill out the request using the steps below ==== |
| − | # '''Title:''' enter the name of the lab or computer and a brief description of the problem. | + | |
| − | + | #'''Title:''' enter the name of the lab or computer and a brief description of the problem. | |
| − | + | ||
# '''Summary''': enter a more detailed description of the problem. | # '''Summary''': enter a more detailed description of the problem. | ||
| − | # | + | # '''Customer''': Should list your name. |
| + | # You can upload an attachment or screenshot if needed. | ||
| + | #* For example, a screen shot of an error message from an application. | ||
# Click '''Save''' | # Click '''Save''' | ||
| + | <br> | ||
| + | ==== Examples ==== | ||
===== Example 1 ===== | ===== Example 1 ===== | ||
* '''Title:''' MML-Wendy. Audacity Crashes | * '''Title:''' MML-Wendy. Audacity Crashes | ||
| − | |||
| − | |||
* '''Summary''': Every time I import an mp3 file into Audacity it crashes. | * '''Summary''': Every time I import an mp3 file into Audacity it crashes. | ||
===== Example 2 ===== | ===== Example 2 ===== | ||
* '''Title:''' MTL 346. No audio in the left near field | * '''Title:''' MTL 346. No audio in the left near field | ||
| − | + | * '''Summary''': When I pan a channel to the left there in no sound from the left near field. | |
| − | + | <br> | |
| − | * '''Summary''': When I pan a channel to the left there in no sound from the left near field. | + | <br> |
| + | [[File:Report-a-problem.png|alt=Media Services Support Request|thumb|500x500px|none]] | ||
[[Category:Multimedia Lab]] | [[Category:Multimedia Lab]] | ||
Latest revision as of 09:52, 11 October 2021
If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
Open a Support Request
- Open the support request page for Media Services.
- The page should open in a separate tab
Fill out the request using the steps below
- Title: enter the name of the lab or computer and a brief description of the problem.
- Summary: enter a more detailed description of the problem.
- Customer: Should list your name.
- You can upload an attachment or screenshot if needed.
- For example, a screen shot of an error message from an application.
- Click Save
Examples
Example 1
- Title: MML-Wendy. Audacity Crashes
- Summary: Every time I import an mp3 file into Audacity it crashes.
Example 2
- Title: MTL 346. No audio in the left near field
- Summary: When I pan a channel to the left there in no sound from the left near field.
