Difference between revisions of "TAS Service Level Agreement"

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The Faculty & Staff Help Desk strives to provide the best technical support possible for Evergreen faculty and staff.  A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support.  
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The Help Desk strives to provide the best technical support possible for Evergreen faculty and staff.  A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support. If you are faculty or staff and are have any questions, please contact the Client Services help desk at 867-6627 or send us an [https://help.evergreen.edu/contact/cs/index  email message].
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The Help Desk provides different [[Levels of Support]] for different tools and technologies. These are defined as [[Full]], [[Limited]] and [[Best Effort]].
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The Client Services Help Desk is also available for in-person help. <br />
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====Operating Systems and Devices====
Library building, room 1800 (first floor)<br />
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*[[Windows Operating Systems]] Windows XP, Windows7, Windows8 and Windows10
8am and 6pm while classes are in session <br />
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*[[Mac Operating Systems]] Mac OSX 10.7- 10.10.2
8am to 5pm when classes are not in session
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*[[Mobile Devices]] iPads, iPhones, Android
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*[[Other Devices and Operating Systems]] Chromebooks, Surface Tablets,
  
===Faculty/Staff Help Articles and Categories===
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====Software and Applications====
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[[Faculty_%26_Staff_Software_Support_Levels_-_TAS]]
  
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====Hardware====
* [[:Category:Administrative Tools|Administrative Tools]]
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<categorytree depth=0 mode=pages>Computer Support</categorytree>
* [[Banner for Faculty]]
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<categorytree depth=0 mode=pages>Peripheral Support</categorytree>
* [[Faculty Technology Guide|Technology Guide for Faculty]]
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* [[Curricular Technology Guide for Faculty]]
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* [[:Category:Email|Email]]
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* [[File Space Overview|File Space]]
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====Misc. Support====
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*[[Faculty Emeritus]]
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* [[New Employee Information|New Employee Info]]
 
* [[:Category:Printing|Printing]]
 
* [[:Category:Software Help|Software Help]]
 
* [http://www.evergreen.edu/computing/aboutus/about.htm Technology Staff/Depts.]
 
* [[:Category:Training and Help|Training and Help]]
 
* [[:Category:Web Publishing|Web Publishing]]
 
 
 
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=====More Help=====
 
=====More Help=====
 
*[[Evaluation_Help|Evaluation Help]]
 
*[[Evaluation_Help|Evaluation Help]]
*[[Moodle_Guide|Moodle Guide]]
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*[[Canvas_Guide|Canvas Guide]]
 
*[[MyEvergreen_Help|My.evergreen.edu]]
 
*[[MyEvergreen_Help|My.evergreen.edu]]
  
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[[Category:Training and Help]]

Latest revision as of 14:02, 15 November 2018


The Faculty & Staff Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support.


The Help Desk provides different Levels of Support for different tools and technologies. These are defined as Full, Limited and Best Effort.

Operating Systems and Devices

Software and Applications

Faculty_&_Staff_Software_Support_Levels_-_TAS

Hardware


Misc. Support