Difference between revisions of "TAS Service Level Agreement"

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{{Landing|lead=
 
{{Landing|lead=
The Help Desk strives to provide the best technical support possible for Evergreen faculty and staff.  A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support.  
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The Faculty & Staff Help Desk strives to provide the best technical support possible for Evergreen faculty and staff.  A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support.  
 
|content=
 
|content=
 
The Help Desk provides different [[Levels of Support]] for different tools and technologies. These are defined as [[Full]], [[Limited]] and [[Best Effort]].
 
The Help Desk provides different [[Levels of Support]] for different tools and technologies. These are defined as [[Full]], [[Limited]] and [[Best Effort]].
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====Software and Applications====
 
====Software and Applications====
<categorytree depth=0 mode=pages>Supported Software</categorytree>
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[[Faculty_%26_Staff_Software_Support_Levels_-_TAS]]
  
 
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*[[Evaluation_Help|Evaluation Help]]
 
*[[Evaluation_Help|Evaluation Help]]
 
*[[Canvas_Guide|Canvas Guide]]
 
*[[Canvas_Guide|Canvas Guide]]
*[[Moodle_Guide|Moodle Guide]]
 
 
*[[MyEvergreen_Help|My.evergreen.edu]]
 
*[[MyEvergreen_Help|My.evergreen.edu]]
  
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}}
 
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[[Category:Client Services]]
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[[Category:TAS Procedures]]
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[[Category:Training and Help]]

Latest revision as of 14:02, 15 November 2018


The Faculty & Staff Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support.


The Help Desk provides different Levels of Support for different tools and technologies. These are defined as Full, Limited and Best Effort.

Operating Systems and Devices

Software and Applications

Faculty_&_Staff_Software_Support_Levels_-_TAS

Hardware


Misc. Support