Difference between revisions of "TAS Service Level Agreement"

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[[Category:Client Services]]
[[Category:Client Services]]
[[Category:TAS Procedures]]

Revision as of 09:06, 7 November 2016

The Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support.

The Help Desk provides different Levels of Support for different tools and technologies. These are defined as Full, Limited and Best Effort.

Operating Systems and Devices

Software and Applications


Misc. Support