Difference between revisions of "Technology Help for Students"

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The first step to getting help is admitting you have a problem.  After you've done that, it could be that your question is answered somewhere on the college website.
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====Getting Help on the Web====
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See [http://www.evergreen.edu/computing/help.htm Computing and Technology Help and Services]
  
==Getting Help on the Web==
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==== Getting Help Over the Phone ====
This IT Survival Guide is a great place to start.
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If you're in the Computer Center and having trouble, a good place to start is their [http://www.evergreen.edu/computercenter/studhelp.htm support page].  If you need a little more in-depth help with a specific application, there's a [http://www.evergreen.edu/computercenter/studhelp2.htm#books list] of all the books available to current students from the consultant desk. 
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If you're in the CAL, their [http://scicomp.evergreen.edu/FAQs/CAL_FAQ.asp FAQ] page has a really awesome list of common questions in  using different applications, including how to scan an image in Photoshop.
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If you need help with getting your [[Wireless | wireless]] to work on campus, there's a decent [http://www.evergreen.edu/netservices/connected/wirelessfaq.htm FAQ] on-line
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==Getting Help Over the Phone==
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If you've exhausted the web and can't find a solution, there are numbers you can call to get help over the phone.
 
If you've exhausted the web and can't find a solution, there are numbers you can call to get help over the phone.
  
* '''[[Computer Center | Computer Center (867-6231)]]''' - This number connects to the student consultants at the Computer Center. If they are not too busy, they are happy to answer any computer questions you may have.
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*'''[https://www.evergreen.edu/technology/academic-computing Computer Center] [TEL:360-867-6231 (360) 867-6231]''' - This number connects to the student AC Techs at the Computer Center. They are happy to answer any computer questions you may have.  
* '''CAL (867-6426)''' - ditto for this number if you have any scientific computing inquiries.
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*'''[https://www.evergreen.edu/technology/cal CAL] [TEL:360-867-6426 (360) 867-6426]''' - ditto for this number if you have any scientific computing inquiries.  
* '''Fishbowl/ResNet (867-5111)''' - If you live in housing and want to have someone take a look at your computer, call up this number and someone will walk right over to your dorm.
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*'''[https://www.evergreen.edu/housing/resnet Fishbowl/ResNet] [TEL:360-867-5111 (360) 867-5111]''' - If you live in housing and want to have someone take a look at your computer, call up this number and someone will walk right over to your dorm.  
* '''Media Loan (867-6253)''' - if you checked something out from Media Loan and then need some support, you can call 'em up and talk to a student worker or the on-duty staff.
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*'''[http://www.evergreen.edu/medialoan Media Loan] [TEL:360-867-6253 (360) 867-6253]''' - if you checked something out from Media Loan and then need some support, you can call 'em up and talk to a student worker or other on-duty staff.  
* '''Reference Desk (867-6252)''' - The Reference Desk is a good place to call if you have a question about the library or need help finding a certain book/article. However, this should be a last resort for tech questions.
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*'''Reference Desk [TEL:360-867-6252 (360) 867-6252]''' - The Reference Desk is a good place to call if you have a question about the library or need help finding a certain book/article. However, this should be a last resort for tech questions.  
* '''[http://photo.evergreen.edu/portal/dis.htm Digital Imaging Studio (867-6562)]''' - The Digital Imaging Studio (DIS) doesn't do much help over the phone because usually the help needed is too complicated, but feel free to call if you have a question about image editing (Photoshop, InDesign, Illustrator) or scanning.
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*'''[http://blogs.evergreen.edu/photo/instructional-photography/ Digital Imaging Studio] [TEL:360-867-6562 (360) 867-6562]''' - The Digital Imaging Studio (DIS) doesn't do much help over the phone because usually the help needed is too complicated, but feel free to call if you have a question about image editing (Photoshop, InDesign, Illustrator) or scanning.  
*'''Electronic Media (867-6270)''' - if you need technical assistance in a media classroom, production suite, media application support, or even help with operating Media Loan equipment these are the folks to call.
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==Getting Help in Person==
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====Getting Help in Person====
 
If you are absolutely new to the campus, either as a freshman or a transfer student, you will find that '''everyone''' is more than willing to help you...all you need to do is ask.  Where?  You can start at the reference desk in the Library.  There are several computers located near the reference desk and when using them you will have ready access to a reference person.  (personal experience, here!)  On the third floor of the library next to government documents and the main stacks you will find a row of offices with staff that can assist you as well.
 
If you are absolutely new to the campus, either as a freshman or a transfer student, you will find that '''everyone''' is more than willing to help you...all you need to do is ask.  Where?  You can start at the reference desk in the Library.  There are several computers located near the reference desk and when using them you will have ready access to a reference person.  (personal experience, here!)  On the third floor of the library next to government documents and the main stacks you will find a row of offices with staff that can assist you as well.
  
Another great place to get help with '''all''' your computer questions is the Computer Center.  There is a main desk as you enter the Computer Center and it is identified with a black pirate's flag hanging above the central help desk.  These student consultants behind the counter are more than happy to help you with any computer/printer/scanner questions. (once again, personal experience!)
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A great place to get help with your academic technology questions is the [https://www.evergreen.edu/technology/academic-computing Academic Computing Center].  There is a main desk as you enter the Computer Center, and the student consultants behind the counter are more than happy to help you with any computer/printer/scanner questions. They are also a great resource for any and all general questions regarding Evergreen, and are always pleased to help connect you with other campus resources!
 
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The Computer Center offers a variety of [http://www.evergreen.edu/computercenter/workshops.php workshops] for beginning and advanced computer users.  You can register for these workshops at the Computer Center's website, but if they're not full, you can also drop in on any session, no commitment required.
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''Note: This article was originally authored by the students in Information Landscapes.''
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''Note: This article was originally authored by the students in Information Landscapes and has been edited by Academic Technologies staff since creation.''
  
[[Category:Students]]
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[[Category:Training and Help]]
[[Category:Getting Help]]
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[[Category:Needs Contributors]]
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Latest revision as of 14:13, 3 April 2018

This article is missing content or needs to be updated. You can help Evergreen's Computing Wiki by contributing to this article.

Getting Help on the Web

See Computing and Technology Help and Services

Getting Help Over the Phone

If you've exhausted the web and can't find a solution, there are numbers you can call to get help over the phone.

  • Computer Center (360) 867-6231 - This number connects to the student AC Techs at the Computer Center. They are happy to answer any computer questions you may have.
  • CAL (360) 867-6426 - ditto for this number if you have any scientific computing inquiries.
  • Fishbowl/ResNet (360) 867-5111 - If you live in housing and want to have someone take a look at your computer, call up this number and someone will walk right over to your dorm.
  • Media Loan (360) 867-6253 - if you checked something out from Media Loan and then need some support, you can call 'em up and talk to a student worker or other on-duty staff.
  • Reference Desk (360) 867-6252 - The Reference Desk is a good place to call if you have a question about the library or need help finding a certain book/article. However, this should be a last resort for tech questions.
  • Digital Imaging Studio (360) 867-6562 - The Digital Imaging Studio (DIS) doesn't do much help over the phone because usually the help needed is too complicated, but feel free to call if you have a question about image editing (Photoshop, InDesign, Illustrator) or scanning.

Getting Help in Person

If you are absolutely new to the campus, either as a freshman or a transfer student, you will find that everyone is more than willing to help you...all you need to do is ask. Where? You can start at the reference desk in the Library. There are several computers located near the reference desk and when using them you will have ready access to a reference person. (personal experience, here!) On the third floor of the library next to government documents and the main stacks you will find a row of offices with staff that can assist you as well.

A great place to get help with your academic technology questions is the Academic Computing Center. There is a main desk as you enter the Computer Center, and the student consultants behind the counter are more than happy to help you with any computer/printer/scanner questions. They are also a great resource for any and all general questions regarding Evergreen, and are always pleased to help connect you with other campus resources!

Note: This article was originally authored by the students in Information Landscapes and has been edited by Academic Technologies staff since creation.