Difference between revisions of "Teleworking FAQs"

Revision as of 16:25, 25 March 2020

THIS GUIDE IS A WORK-IN-PROGRESS! Thank you for your patience. : )

Frequently Asked Questions (FAQs)

I need to work from home. What do I need to start teleworking?

Talk to your Supervisor. You and your supervisor will need to discuss this option as it relates to your job duties, responsibilities and expectations. Your Supervisor will need to make the request to the Technology Support Center and provide some information about your computing and resource access needs. In general, you’ll need a computer with a web browser and reliable internet access. The internet access that you use should be secure, meaning that you should have to provide a password to connect to the wired or wireless connection that you’re going to use. Never log into a publicly available network, like at a coffee shop or airport.

What productivity tools and resources are available for staff?

• Secure remote desktop access from a browser to your office computer. This will give you access to all the resources you currently use, including Banner.
• Microsoft Office 365 – particularly OneDrive for file sharing, Word and Excel in the cloud
• Zoom for group and individual (video) conference calls, chat and virtual meetings.
• If you require a Zoom Pro license you can request it from the Tech Support Center
• Canvas for teaching and learning

Do I need remote desktop access?

No. Not everyone needs remote desktop access. Most Evergreen staff can already access a lot of resources on various publicly accessible websites. If you are an AdminApps (Banner – formerly Oracle forms) and/or AdminWeb user - you’ll know what these mean - and you will need remote desktop access for sure. If you are going to work with sensitive or confidential college information, particularly personally identifiable data, you will need remote desktop access. If not, chances are that you’ll find everything you need at the locations listed below. You’ll be asked to enter your Evergreen login credentials.

Your “My Evergreen” page (at my.evergreen.edu) is the primary portal for all Evergreen computing resources. These are the resources you’ll find there:

• Help.evergreen.edu is the primary portal for getting technical assistance from the Technology Support Center:
• Office.com is the primary location to work in Word, Excel, etc.
• www.evergreen.edu/webmail is the best location to access your email. Email Help

How do I access my office file shares on Hurricane?

You can access your personal (H) drive and work unit (O) drives at files.evergreen.edu. Please be aware that if you are not doing remote desktop, you will be downloading documents directly to your computer. You should not download anything that contains sensitive or confidential data, particularly personally identifiable data, to your computer.

How do I talk and chat with my colleagues?

Zoom is a great way to communicate with your colleagues.

What do I do about my office phone? Voicemail?

NEED CONTENT HERE

Here's a link to Zoom instructions: https://helpwiki.evergreen.edu/wiki/index.php/Zoom_Video_Conferencing

Also, new FAQ I created for Microsoft Office 365 and OneDrive: https://helpwiki.evergreen.edu/wiki/index.php/Microsoft_Office_and_OneDrive_FAQs

Zoom tips when in a remote desktop:

• Minimize your remote desktop session.
• Use a browser on your local machine to access email and launch Zoom.
• You can then plug headset and mic into your local machines ports.
• Or use the local machines speakers and integrated mic (on a laptop).

On a cell phone or mobile device (Android or Apple/iOS):

• Download the Zoom app
  • Open the Zoom app
  • Enter the meeting code and click join!
• Or, if you have a college cell phone with the Zoom and Outlook app:
  • Go to the calendar and find the meeting
  • Click the Zoom link in the meeting
  • It will ask if you want to join via browser or Zoom app
  • Join the meeting!