- 1 Frequently Asked Questions (FAQs)
- 1.1 I need to work from home. What do I need to start teleworking?
- 1.2 What productivity tools and resources are available for staff?
- 1.3 Do I need remote desktop access?
- 1.4 If I do need to use remote desktop, what do I need to know?
- 1.5 What if I need remote access, but don't have an office desktop? I only have a college-issued laptop to do my work.
- 1.6 How do I access my office file shares on Hurricane?
- 1.7 How do I talk and chat with my colleagues?
- 1.8 What do I do about my office phone? Voicemail?
- 1.9 How do I learn more about Zoom?
- 1.10 How do I learn more about Office 365?
Frequently Asked Questions (FAQs)
I need to work from home. What do I need to start teleworking?
Talk to your Supervisor. You and your supervisor will need to discuss this option as it relates to your job duties, responsibilities and expectations. Your Supervisor will need to make the request to the Technology Support Center and provide some information about your computing and resource access needs. In general, you’ll need a computer with a web browser and reliable internet access. The internet access that you use should be secure, meaning that you should have to provide a password to connect to the wired or wireless connection that you’re going to use. Never log into a publicly available network, like at a coffee shop or airport.
What productivity tools and resources are available for staff?
- Secure remote desktop access from a browser to your office computer. This will give you access to all the resources you currently use, including Banner.
- Microsoft Office 365 – particularly OneDrive for file sharing, Word and Excel in the cloud
- Zoom for group and individual (video) conference calls, chat and virtual meetings.
- If you require a Zoom Pro license you can request it from the Tech Support Center.
- Canvas for teaching and learning.
Do I need remote desktop access?
No. Not everyone needs remote desktop access. Most Evergreen staff can already access a lot of resources on various publicly accessible websites. If you are an AdminApps (Banner – formerly Oracle forms) and/or AdminWeb user - you’ll know what these mean - and you will need remote desktop access for sure. If you are going to work with sensitive or confidential college information, particularly personally identifiable data, you will need remote desktop access. If not, chances are that you’ll find everything you need at the locations listed below. You’ll be asked to enter your Evergreen login credentials.
Your “My Evergreen” page (at my.evergreen.edu) is the primary portal for all Evergreen computing resources. These are some of the resources you’ll find there:
- Help.evergreen.edu is the primary portal for getting technical assistance from the Technology Support Center and the technology Knowledge Base.
- Office.com is the primary location to work in Word, Excel, etc.
- www.evergreen.edu/webmail is the best location to access your email. Email Help
If I do need to use remote desktop, what do I need to know?
Your supervisor needs to submit a request to the Tech Support Center to give you remote access to your desktop. Once access is granted, you will receive an email with detailed instructions about how to access the service called MyWorkstation. Please refer to Guidelines for Using My Workstation for additional information, including how to use a Mac to remote access your windows office machine.
What if I need remote access, but don't have an office desktop? I only have a college-issued laptop to do my work.
Your supervisor needs to submit a request to the Tech Support Center to give you remote access. Once access is granted, you will receive an email with detailed instructions about how to access a service called MyRemoteApps. Please refer to Guidelines for Using My Workstation for additional information.
You can access your personal (H) drive and work unit (O) drives at files.evergreen.edu. Please be aware that if you are not doing remote desktop, you will be downloading documents directly to your computer. You should not download anything that contains sensitive or confidential data, particularly personally identifiable data, to your computer.
How do I talk and chat with my colleagues?
Zoom is a great way to communicate with your colleagues. You can hold virtual meetings via a conference call with one or many people. Other options are your college email and telephone calls. Zoom is the official tool for Evergreen. We don't recommend using other tools because we will not be able to help you with them.
What do I do about my office phone? Voicemail?
Please consider turning on auto-reply utilizing the message below if appropriate, or adapting as needed per instructions from your supervisor. It will help send a consistent message to everyone that tries to reach you.
- "Thank you for your message. The Evergreen State College is open with modified operations in an effort to keep our campus community healthy,
- and to do our part in reducing the local spread of COVID-19. I am working remotely until further notice. I am checking my email daily and phone messages
- regularly; however due to the high volume, there may be a delay in answering your questions. Please know that I will do my best to answer you in a timely
- manner. Evergreen’s website is updated regularly with the latest information on college operations and spring quarter instruction."
For more instructions about using voicemail visit Voicemail.
How do I learn more about Zoom?
Visit Zoom's Getting Started page.
Here are some tips for using Zoom when logged into a remote desktop:
- Minimize your remote desktop session.
- Use a browser on your local machine to access email and launch Zoom.
- You can then plug headset and mic into your local machines ports.
- Or use the local machines speakers and integrated mic (on a laptop).
On a cell phone or mobile device (Android or Apple/iOS):
- Download the Zoom app
- Open the Zoom app
- Enter the meeting code and click join!
- Or, if you have a college cell phone with the Zoom and Outlook app:
- Go to the calendar and find the meeting
- Click the Zoom link in the meeting
- It will ask if you want to join via browser or Zoom app
- Join the meeting!
If you're a meeting host, you should be familiar with Zoom Security - Best Practices for Scheduling Meetings.
How do I learn more about Office 365?
Visit the Office 365 Training Center.