How to Reconnect to Exchange post Migration

From Help Wiki

Once your mailbox has been migrated to Exchange Online you may need to reconnect your mail clients to the Exchange service to update your settings.

  1. Disconnect your old account from the mail client
  2. Reconnect using the Exchange account connector


Mac OS

Disconnect/Reconnect Exchange Account

Outlook Desktop App

  1. Launch Outlook
  2. From Outlook top menu go to Preferences > Accounts
  3. Select your old Exchange connector on the left had column
  4. Click the "-" the minus sign to remove
  5. Reconnect Exchange Account by clicking the + sign and choose New Account
  6. Follow the prompts to re-add your evergreen.edu email account

Apple Mail

  1. Go to System Preferences > Internet Accounts
  2. Select your old Exchange connector on the left had column
  3. Click the "-" the minus sign to remove
  4. Reconnect Exchange Account By clicking the Exchange icon and follow the prompt. See also: Configure Apple Mail - Office 365

iOS

Disconnect Exchange Account - iOS

  1. Go to Settings > Passwords & Accounts
  2. Under the list of Accounts Select your old Exchange account
  3. Choose Delete Account

Reconnect Exchange Account - iOS

Windows 7

Disconnect Exchange Account - Windows 7

  1. Go to Start menu > Control Panel > Mail > Show Profiles
  2. Select current Mail profile and click the Remove button
  3. Click Apply and OK

Reconnect Exchange Account - Windows 7

  1. While in the Mail application, click Add
  2. Create a profile name for this new Mail profile. The name is local to the computer and will not show up on your email.
  3. Once the Auto Account Setup window opens, follow the prompts and click through until you see the Finish button.
    • Note, please be sure to check the box Change account settings > Next > un-check Use Cached Exchange Mode > Finish

Windows 10

Disconnect Exchange Account - Windows 10

  1. Go to Start menu > Control Panel > Mail > Show Profiles
  2. Select current Mail profile and click the Remove button
  3. Click Apply and OK

Reconnect Exchange Account - Windows 10

  1. While in the Mail application, click Add
  2. Create a profile name for this new Mail profile. The name is local to the computer and will not show up on your email.
  3. Once the Auto Account Setup window opens, follow the prompts and click through until you see the Finish button.
    • Note, please be sure to check the box Change account settings > Next > un-check Use Cached Exchange Mode > Finish