Difference between revisions of "TAS Service Level Agreement"
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The Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support. If you are faculty or staff and are have any questions, please contact the Technology and Application Services help desk at 867-6627 or send us an [https://help.evergreen.edu/contact/cs/index email message]. | The Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support. If you are faculty or staff and are have any questions, please contact the Technology and Application Services help desk at 867-6627 or send us an [https://help.evergreen.edu/contact/cs/index email message]. | ||
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The Help Desk provides different [[Levels of Support]] for different tools and technologies. These are defined as [[Full]], [[Limited]] and [[Best Effort]]. | The Help Desk provides different [[Levels of Support]] for different tools and technologies. These are defined as [[Full]], [[Limited]] and [[Best Effort]]. | ||
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====Operating Systems and Devices==== | ====Operating Systems and Devices==== | ||
*[[Windows Operating Systems]] Windows XP, Windows7, Windows8 and Windows10 | *[[Windows Operating Systems]] Windows XP, Windows7, Windows8 and Windows10 | ||
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*[[Mobile Devices]] iPads, iPhones, Android | *[[Mobile Devices]] iPads, iPhones, Android | ||
*[[Other Devices and Operating Systems]] Chromebooks, Surface Tablets, | *[[Other Devices and Operating Systems]] Chromebooks, Surface Tablets, | ||
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====Software and Applications==== | ====Software and Applications==== | ||
<categorytree depth=0 mode=pages>Supported Software</categorytree> | <categorytree depth=0 mode=pages>Supported Software</categorytree> | ||
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====Hardware==== | ====Hardware==== | ||
<categorytree depth=0 mode=pages>Computer Support</categorytree> | <categorytree depth=0 mode=pages>Computer Support</categorytree> | ||
<categorytree depth=0 mode=pages>Peripheral Support</categorytree> | <categorytree depth=0 mode=pages>Peripheral Support</categorytree> | ||
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====Misc. Support==== | ====Misc. Support==== | ||
*[[Faculty Emeritus]] | *[[Faculty Emeritus]] | ||
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=====More Help===== | =====More Help===== | ||
*[[Evaluation_Help|Evaluation Help]] | *[[Evaluation_Help|Evaluation Help]] | ||
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*[[MyEvergreen_Help|My.evergreen.edu]] | *[[MyEvergreen_Help|My.evergreen.edu]] | ||
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[[Category:Client Services]] | [[Category:Client Services]] | ||
Revision as of 14:59, 9 October 2016
The Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support. If you are faculty or staff and are have any questions, please contact the Technology and Application Services help desk at 867-6627 or send us an email message.
The Help Desk provides different Levels of Support for different tools and technologies. These are defined as Full, Limited and Best Effort.
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