Difference between revisions of "Report a Problem in a Media Lab"

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If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
 
If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
  
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Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services.  The page should open in a separate tab
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==== Open a Support Request ====
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* Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services.   
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* The page should open in a separate tab
  
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Fill out the request using the steps below.
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==== Fill out the request using the steps below ====
  
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# '''Title:''' enter the name of the lab or computer and a brief description of the problem.
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#'''Title:''' enter the name of the lab or computer and a brief description of the problem.  
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# '''Category''': leave at '''Unassigned'''
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# '''Assigned to''': leave at '''Unassigned'''
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# '''Summary''': enter a more detailed description of the problem.   
 
# '''Summary''': enter a more detailed description of the problem.   
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# All of the other fields can be ignored.
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# '''Customer''': Should list your name.
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# Click '''Save'''   
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# You can upload an attachment or screenshot if needed.
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#* For example, a screen shot of an error message from an application.  
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# Click '''Save'''
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<br>
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==== Examples ====
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===== Example 1 =====
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* '''Title:''' MML-Wendy. Audacity Crashes
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* '''Summary''': Every time I import an mp3 file into Audacity it crashes.   
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===== Example 2 =====
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* '''Title:''' MTL 346. No audio in the left near field
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* '''Summary''': When I pan a channel to the left there in no sound from the left near field.
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<br>
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<br>
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[[File:Report-a-problem.png|alt=Media Services Support Request|thumb|500x500px|none]]
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[[Category:Multimedia Lab]]
 
[[Category:Multimedia Lab]]
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[[Category:Animation Labs]]
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[[Category:Audio Studios]]
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[[Category:Music Technology Labs]]

Latest revision as of 08:52, 11 October 2021


If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.

Open a Support Request

  • Open the support request page for Media Services.
  • The page should open in a separate tab

Fill out the request using the steps below

  1. Title: enter the name of the lab or computer and a brief description of the problem.
  2. Summary: enter a more detailed description of the problem.
  3. Customer: Should list your name.
  4. You can upload an attachment or screenshot if needed.
    • For example, a screen shot of an error message from an application.
  5. Click Save


Examples

Example 1
  • Title: MML-Wendy. Audacity Crashes
  • Summary: Every time I import an mp3 file into Audacity it crashes.
Example 2
  • Title: MTL 346. No audio in the left near field
  • Summary: When I pan a channel to the left there in no sound from the left near field.



Media Services Support Request
Retrieved from "http://helpwiki.evergreen.edu/wiki/index.php?title=Report_a_Problem_in_a_Media_Lab&oldid=42601"

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